Jeff Edler Tree Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me MsAlana [redacted] : As of August 15, Mrs [redacted] social media complaint has been updated as resolved (attached is the social media update)We have kept all correspondence via Revdex.com, and the recent cancellation confirmation here at Revdex.com forum We also, received the customer payment history that you've attached via Revdex.com forum Both parties agreed that there will be no more charges and shipment activity from Luminess Air Direct LLC We are satisfied with the result and we are moving this matter as closed Ms [redacted] , thank you for your immediate response on this matter We are grateful for all your help on getting this matter resolveRegards,Michael [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, September 14, 2:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] ThanksI would like to keep this complaint openAt no time was I informed in the purchase process that I would need to pay them $for the trial productIt was implied I could order the trial at the trial price and cancel at anytimeThe trial can not be ordered without checking the box that they use to ok the $It seems totally dishonest and designed to confuse consumersIf they put the $cost in the checkout procedure upfront I would have never have ordered itI'm not seeing a previous email here from the Revdex.comIt comes into my GMAIL with the title INFO which looks like a lot of other emailsThanks [redacted] Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] Sent: Tuesday, September 15, 7:PM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] Thank you very muchI was going to reiterate my positionMy wife saw the adShe asked me to buy the productI went online and selected the productI saw that it has a checkbox where I needed to cancel the trial to avoid continuing paymentsTo order the trial you have to check the boxI ordered the makeupThe next day I called to cancel the trial and just pay for the makeup sentThe customer service representative refused to cancel the trial membershipI had to insist and advise them I would contact the consumer agencies here in the state if they didn't cancel the same dayThey said I had to wait until the first shipmentI still insistedFinally the customer service representative called a manager in who did cancel the trialI followed up with two emails to them to avoid the billingsNeither of which they responded toThen I was billed I didn't sign up for two trials nor did I know I was signing up for a $purchased that apparently I can't cancel even through they said I couldIn all honesty they should just drop the order completely and refund all my money to meThe offer functions as a bait and switch operationI buy from Amazon all the time and never have 1/the issues that this type of company creates.Thanks ***

Sent: Thursday, October 15, 9:AM To: drteam ; drteam Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business [redacted] Importance: High Good Morning Revdex.com, I will gladly respond to this Revdex.com complaint, but I want to make sure I address it correctlyThe complaint isn’t clear and I am not sure what the customers complaint isCan you please get further clarification? Customer’s Statement of the Problem: I ordered a luminess airbrush kit was never complete didn't have [redacted] issues refusal of RA number twice Complaint Product/Service: pour Purchase Date: 10/9/Problem Occurred: 10/9/Model: Luminess Airbrush Account Number: [redacted] Order Number: [redacted] Talked to Company: 10/9/Talked to Company (2nd): 10/11/Talked to Company (3rd): 10/14/Name of Salesperson: unknon Purchase Price: $Disputed Amount: $Desired Settlement: not to be charged Alana C [redacted] Director of Customer Relations

Please note we recieved an email from Ms [redacted] and this was our response to the claim: Good Morning Ms [redacted] I would like to sincerely apologize for any misunderstanding regarding our advertised day trial offerWe are a proud accredited member of the Revdex.com with an "A" rating and never falsely advertised our product as we believe in full disclosure and can assure you that all payment information and terms were disclosed at time of purchaseI have reviewed your account in question and below are my findingsOn June 19, a person by the name of Michael [redacted] went to our website and ordered a Luminess Professional Edition Airbrush System day trial for $followed by payments of $(plus processing fee) if the airbrush system is kept past the day trial periodThe initial offer was for a Luminess Basic Airbrush System day trial for $followed by payments of $59.99, but Mr [redacted] chose the option to upgrade to the Professional Airbrush System which caused the day trial cost and installment payments to increase The payment information is listed on the very first page, the terms and conditions he checked off on stating he has read, understands and accepts and on the check-out page prior to confirming the orderThe order will not proceed unless the customer checks a box agreeing to the terms and conditionsWe also immediately followed up with a confirmation email to [redacted] confirming all of Mr [redacted] 's agreed upon purchase details Mr [redacted] was also given the exact verbiage below regarding the Luminess Air Club in which he checked off on the terms and conditions stating he has read and accepts Club verbiage provided on Checkout Starting days from your order date, you’ll receive a day supply of airbrush foundations every other month at the guaranteed low price of just $+ S/H/P per month, which you may conveniently call to cancelThere is no commitment or minimum to buy To customize this program or future shipments and charges, call customer service He also checked off on the following terms and conditions regarding the club: The Luminess Air Club offers the convenience of having refills of your Luminess Air cosmetics delivered to your door steps in a timely and automatic manner You will receive your two shades ever so often as agreed; product will be delivered to your address All you pay is $plus S/H/P per month or as agreed Delivery cycles can be changed at any time by contacting Luminess Care at 1-877-749-All trial customers have a complete days from the delivery date to try the airbrush system and in the event they aren’t completely satisfied with the results then return the product for a refund of the purchase price and security deposit, less paid shipping and handling and initial trial cost before the day trial period ends for all ordersPer the agreed upon terms and conditions, a day trial order becomes a final sale which is non-returnable and non-refundable once the Day in home trial expires and any future balance becomes payable as agreed at the time of order Unfortunately it appears that whomever made the purchase on June 19, did not actually read the payment information and terms and conditions in which they checked off on and agreed to and we sincerely apologize for this misunderstandingWe cancelled the makeup club on August 3, as requested, but this does not cancel out the payments towards the actual airbrush system Due to the misunderstanding I'll be more than happy to work with you on this matterSince the day trial period for return has already expired, I will still allow the return, but a 25% restocking fee will be assessed off of the full purchase price This pretty much means you will not be refunded any money, but you will no longer be responsible for the remaining payments Another option I can do is discount the airbrush system for you to make it more affordableAs of now you have payments remaining, I can discount of them and this would only leave you with installment payments remainingI hope this response helps clear up any confusion regarding our day trial offer Please let me know if you would like to keep the airbrush system or return it and we'll go from there Again I would like to sincerely apologize for this misunderstanding regarding our day trial offer Regards, Alana [redacted] Director of Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I just want to add that the representative that I spoke to never said this would be a final sale She confirmed three different times that I could return the product But, I do want to thank the Revdex.com for helping me with this and I want to say to company thank you for following through with the original agreement and allowing me to return the productI would also suggest that they listen to the recordings and inform the representatives to make sure they're giving honest answers to the customer so this doesn't happen again and make sure that if it's a final sale it doesn't say "trial" this is misleading since a trial means you can try it and in the terms and conditions (that I did read) when I bought it clearly said I could return it if I do it in my "trial period" and get a refund if I wasnt 100% satisfied and if it was a final offer then why would there be any trial at all? It would be called a final sale that would be made in payments and the word trial should've never even been a part of this at all! Thank you again Revdex.com! [redacted]

Thank you for bringing this matter to our attentionPlease note that we have no record of the customer requesting to cancel out the makeup club as we would have gladly cancelled it outWe have now cancelled out the makeup club and refunded the last club shipment that was sent out in the amount of $ Please note that there will be no further makeup club charges or shipments from our companyAgain thank you for bringing this matter to our attention and we would like to sincerely apologize for any inconvenience this has caused

Thank you for bringing this matter to our attention The club does not generate until days from the order date as Ms [redacted] posted in her complaint and this is the reason why the agent was unable to cancel the club at the time she called in as it was still within the day time frameWe will ensure that the club is cancelled out and Ms [redacted] will not receive any future club charges or shipments from our company Also, the only reason an account would be sent to collections is due to non-payment, Ms [redacted] paid for her product in fullWe are a proud Accredited Member of the Revdex.com and would never report claims against any of our customers We hope this response brings clarification to this matter and would like to sincerely apologize for this misunderstanding

Mr [redacted] is claiming that he did not open the package and returned it to sender via his post office If the package was refused and sent back to our company unopened then the package would show coming back to our company on the same tracking number in which we shipped and delivered to him on January 12, at 12:37pmPlease have Mr [redacted] review our [redacted] tracking number provided to confirm that we DID NOT receive the package back as the tracking number is still showing that it was delivered to Oklahoma and not returned back to our companyIf the package was returned we would have gladly processed it in and have no reason despite the claims Mr [redacted] is makingWe will not continue going back and forth about this matterMr [redacted] was provided return instructions and chose not to return the package accordingly and now the package has been lost and our company is being blamedPlease review [redacted] tracking # [redacted] directly via the [redacted] website to confirm that we NEVER received the package as stated by Mr [redacted] and he should take this matter up with his post officeWe will gladly provide an image of the tracking history directly from the [redacted] website if need be to confirm that the product was NOT returned back to our company

Please note that we were shocked to see that a complaint was filed against our company regarding this matter as [redacted] spoke to a supervisor who overnighted a new system to her and it was delivered the next day [redacted] has advised us that she would update this complaintWe sincerely value our customers and customer satisfaction is of utmost importance to us here at Luminess We would like to sincerely apologize for any misunderstanding regarding this matter

Revdex.com: This letter is to inform you that Conture has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/21/and assigned ID [redacted] Sent: Thursday, December 22, 5:PM Subject: Update Because of you they called me today to fix the problemThe supervisor, Monica contacted me and is at least giving me the rest of the parts to make a complete luminous systemI may have to figure out how to put it together but at least I would have the potential to make it workI am soo grateful because I did not expect them to care that I filed a complaintThey say they are sending the items missing within -daysYou were more helpful than I ever could have imagined!!! I counted up the times I called and was put on hold or hung up on and it was times waiting for min(Aprox) Each timeAll that time and you were able to help me in less time....thank youThank you for listening and hearing me!! No more tears

As previously stated, A 25% restocking fee is only assessed on refused packages or if the product is not returned by the due date.As long as the product is returned in time the customer will not be assessed a restocking fee This matter is considered resolved and closed

We have reviewed the account in question and below are our findings: Over a year ago on February 2, 2016, a person by the name of [redacted] went to our website via her mobile (cell phone) and ordered a Luminess Airbrush System day trial for $followed by payments of $if the airbrush system is kept past the day trial periodMsReynold’s also upgraded to the [redacted] for an additional $on the day trial cost and per installment paymentThe payment information is listed on the very first page she came to, the terms and conditions that were checked off on which states I have read, understand and accept and on the check-out page prior to confirming the orderThe order will not proceed unless the customer checks a box agreeing to the terms and conditionsWe also immediately followed up with a confirmation email to [redacted] confirming all of MsReynolds agreed upon purchase details MsReynolds was also giving the following information below regarding the Luminess Air Club in which she checked off on the terms and conditions stating she has read and accept Club verbiage provided on Checkout Starting days from your order date, you’ll receive a day supply of airbrush foundations every other month at the guaranteed low price of just $+ S/H/P per month, which you may conveniently call to cancelThere is no commitment or minimum to buy To customize this program or future shipments and charges, call customer service She also checked off on the following terms and conditions regarding the club: The Luminess Air Club offers the convenience of having refills of your Luminess Air cosmetics delivered to your door steps in a timely and automatic manner You will receive your two shades ever so often as agreed; product will be delivered to your address All you pay is $plus S/H/P per month or as agreed Delivery cycles can be changed at any time by contacting Luminess Care at 1-877-749- All trial customers have a complete days from the delivery date to try the airbrush system and in the event they aren’t completely satisfied with the results then return the product for a refund of the purchase price and security deposit, less paid shipping and handling and initial trial cost before the day trial period ends for all ordersPer the agreed upon terms and conditions, a day trial order becomes a final sale which is non-returnable and non-refundable once the Day in home trial expires and any future balance becomes payable as agreed at the time of order On March 16, we reached out to MsReynold’s as her first installment payment following the day trial period declinedMsReynold’s refused to make a payment and was advised that the airbrush system must be returned if she does not want to be responsible for the installment paymentsOn April 12, 2016, we spoke to MsReynold’s again regarding her past due account and unfortunately, MsReynold’s began yelling out the agent and refused to make a payment againMsReynold’s was outside of the day trial period for return, but as a courtesy the agent waived of her payments giving her a discount of $off of the total cost of the airbrush system and she currently has payments remaining that are currently past dueTo date, MsReynold’s has not made any of the agreed upon payments and we have made numerous unsuccessful collection attempts to prevent the account from being turned over to collections We reached out to MsReynold’s on February 16, regarding her past due balance and unfortunately she began yelling obscenities at the agent and the call was disconnected We are a proud accredited business of the Revdex.com and can assure you that all payment information and terms were disclosed to MsReynold’s upfront at the time of purchaseUnfortunately, it appears that she did not actually read the payment information and terms in which she agreed to and we apologize for this misunderstanding MsReynold’s has had the product over a year and it is ineligible for return Please have MsReynold’s contact us regarding her account and we’ll gladly customize a payment plan for her to prevent the account from being turned over to collections

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10941784, and find that this resolution would be satisfactory to me I accept that a refund will be made to my credit card for $ that I spent on [redacted] I DO want to add that I tried to call about this problem After two emails from Nytrice, their agent, I called the toll free number to further discuss this I was unable to get through after several attempts, so I gave up Finally, I decided to contact Revdex.com, even though I saw that this company had a A+ rating I still feel that Luminiss in NOT forthcoming in their advertising of their product and "day money back guarantee" In my case, I returned the kit with unopened product, thinking that I was going to be covered by the guarantee A "money back guarantee" would apply to money paid....not money billed in the future I'm sure that many folks have been led to believe that the trial is covered I thank the company for refunding my charge, but I still feel that there should be a check on their handling of terms and conditions My invoice says nothing about the trial being a final cost It's definitely a "Buyer Beware" case

Please note that [redacted] called our company on February 3, and ordered a Luminess [redacted] day trial for $followed by payments of $if the system is kept past the day trial period [redacted] called our company on February 23, requesting a return authorization number and was provided [redacted] The agent provided [redacted] with the return instructions and advised her that the product must be returned back to our facility by March 8, To date, we have not received the returned product back to our facility and this is the reason [redacted] was charged for the [redacted] after the RA# expired [redacted] currently has payment remaining and the [redacted] will be paid in fullAs a courtesy in good faith we will waive the remaining payment dueWe cannot issue any refunds on this account due to the product never being returned back to our facility and we are requesting proof of return such as a tracking numberPlease provide the proof of return via this forumWe look forward to bringing a resolution to this matter

Please note that one of the club charges was already refunded on 7/19/We have issued a refund for the remaining club charges in the amount of $Please allow 3-business days for the refund to appear

We would like to sincerely apologize for any inconvenience this has caused and shocked to see that Ms [redacted] filed a Revdex.com complaint against our company as we are well within the standard 2-week shipping timeframePlease note that Ms [redacted] placed an order for [redacted] on 10/27/She called our company a few days later on 11/2/requesting a shipping statusWe advised her that due to the demand of the product it has not shipped out, but per our Terms and Conditions, the standard shipping timeframe is 2-weeksUnfortunately Ms [redacted] was not happy with the information in which we provided and threatened to file a complaint against our companyHer order was cancelled out and refunded on 11/2/Again, we sincerely apologize for the inconvenience and misunderstanding regarding our shipping timeframePlease allow 3-business days for the refund to appear

On September 3, 2016, [redacted] went to our [redacted] and ordered a Luminess Airbrush System day trial for $followed by payments of $if the airbrush system is kept past the day trial period [redacted] also purchased a calligraphy eyeliner for an additional $ The payment information is listed on the very first page [redacted] came to, the terms and conditions she checked off on stating she has read, understands and accepts and on the check-out page prior to confirming the orderThe order will not proceed unless the customer checks a box agreeing to the terms and conditionsWe also immediately followed up with a confirmation email to [redacted] confirming all of [redacted] agreed upon purchase details All trial customers have a complete days from the delivery date to try the airbrush system and in the event they aren’t completely satisfied with the results then return the product for a refund of the purchase price less paid shipping and handling and initial trial cost before the day trial period ends for all orders We are a proud accredited member of the Revdex.com and can assure you that all payment information and terms were clearly disclosed upfront at time of purchase and unfortunately it appears that [redacted] did not actually read the terms and payment information in which she agreed to at time of purchase Per the agreed upon terms and conditions, the day trial cost is non-refundable, but as a courtesy in good faith to bring closure to this matter, we’ll gladly refund the amount in which [redacted] paid to our company, $ Please allow 3-business days for the refund to appearPlease note that we will not be refunding the return shipping cost as customers are responsible for paying their own return shipping

As previously stated in our response to this complaint, Please have Ms [redacted] provide the actual police report that states this airbrush system in question was fraudulently ordered on March 8, and we’ll gladly review the informationAccording to our records, on March 8, a person by the name of [redacted] went to our website and ordered a Professional Luminess Airbrush System day trial for $followed by payments of $if the airbrush system is kept past the day trial periodThe person who placed the order online had the package delivered to the physical address and email address below: [redacted] ***, MURPHY NC [redacted] PHONE: [redacted] EMAIL: [redacted] The claim in which she made raised questions because normally if fraud occurs, the person who actually committed the fraud would not have the package delivered to the home in which they broke into as well as use the persons email address to receive delivery confirmationWe look forward to bringing a resolution to this matter

We would like to sincerely apologize for any misunderstanding regarding this purchaseWe have reviewed the call in question and found that the agent explained all terms and price points to the customer and he agreed by giving an electronic signatureWe are a proud accredited member of the Revdex.com and as a courtesy in good faith due to this misunderstanding, we'll gladly make an exception and refund the non-refundable day trial cost less the shipping and handling and processing feeThus far, the customer has only paid $Once the product is returned and processed in, a refund will be issued in the amount of $as the expedited shipping cost of $+ the $processing fee will not be refunded