Jeff Edler Tree Service

Please note that we did indeed respond to Ms [redacted] 's email request back on 9/29/advising her to contact customer service to request an RA# for return and unfortunately she never called inEven though Ms [redacted] is outside of the day timeframe to return the airbrush system, we'll gladly make an exception and allow her to return the productWe have contacted Ms [redacted] to provide her with a RA#She did not answer so we sent her the RA# along with return instructions to ANGELA [redacted] @CENTURYLINK.NETPlease note that the RA# has a week expiration dateWe sincerely apologize for any inconvenience this has caused

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I still am dissatisfied that no suoervisor returned my calls after attempts to have someone call me Poor customer service and I will never do business with them again nor will I recommend them to my friends This ended up by being my word against the co about returning the product I was not told there was a week period to return the product but I did send the product back the day after I notified them of the allergic reaction Since I didnt hear anything from them until a month later when I got billed again I threw away the post office receipt thinking that the matter was taken care ofIt would be good for them to refund the entire amount billed in good faith to me

[A default letter is provided here which indicates your acceptance of the business [redacted] response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me 8-25-at p.mC.T I called Luminus Customer Service phone number 1-888-793-ext#and spoke to [redacted] to check and see if they now had received my order back and had it into their computer system as cancelled and stopped and any future activities from continuing on my [redacted] could no longer take place After she asked me for my mailing address I was put on hold for a minute, then she returned to tell me that it is now cancelled and I no longer have an active account with them I asked her to verify twice that it was stopped and cancelled Then I asked if she could give the date it shows that it was stopped and cancelled and she reported on 8-20-2015.I am now satisfied that you have helped me to stop them I could never have gotten it cancelled without your help I do however plan to keep all records on contacts with luminus, dates, names, etcalso mine with you that I have on file should I need them in the future on this matter.Thank You very much for your help [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Thank you

On November 5, a person by the name of [redacted] went to our [redacted] and ordered a Luminess Airbrush System day trial for $followed by payments of $if the airbrush system is kept past the day trial periodThe payment information is listed on the very first page Ms [redacted] came to, the terms and conditions she checked off on stating she has read, understands and accepts and on the check-out page prior to confirming the orderThe order will not proceed unless the customer checks a box agreeing to the terms and conditionsWe also immediately followed up with a confirmation email to [redacted] confirming all of Ms [redacted] ’s agreed upon purchase details Ms [redacted] was also given the exact verbiage below regarding the Luminess Air Club in which she checked off on the terms and conditions stating she has read and accept Club verbiage provided on Checkout Starting days from your order date, you’ll receive a day supply of airbrush foundations every other month at the guaranteed low price of just $+ S/H/P per month, which you may conveniently call to cancelThere is no commitment or minimum to buy To customize this program or future shipments and charges, call customer service She also checked off on the following terms and conditions regarding the club: The Luminess Air Club offers the convenience of having refills of your Luminess Air cosmetics delivered to your door steps in a timely and automatic manner You will receive your two shades ever so often as agreed; product will be delivered to your address All you pay is $plus S/H/P per month or as agreed Delivery cycles can be changed at any time by contacting Luminess Care at 1-877-749- All trial customers have a complete days from the delivery date to try the airbrush system and in the event they aren’t completely satisfied with the results then return the product for a refund of the purchase price and security deposit, less paid shipping and handling and initial trial cost before the day trial period ends for all ordersPer the agreed upon terms and conditions, a day trial order becomes a final sale which is non-returnable and non-refundable once the Day in home trial expires and any future balance becomes payable as agreed at the time of order On November 22, 2016, we received a call from Ms [redacted] requesting to return the productWe provided Ms [redacted] with Return Authorization [redacted] and gave her the return instructions as well as informed her that the Return Authorization Number has a week expiration date and the product must be returned back to our facility by December 6, Ms [redacted] did not return the product by the due date and the club and installment payments were scheduled to generate as agreed to at the time of purchase We received a call from Ms [redacted] on January 3, questioning the club chargeThe agent advised her that the airbrush system was never returned and per the agreed upon terms and conditions, a day trial order becomes a final sale which is non-returnable and non-refundable once the Day in home trial expires and any future balance becomes payable as agreed at the time of order At this time, Ms [redacted] then requested that the makeup club be cancelled out and we cancelled it out immediately per her requestWe also advised Ms [redacted] that we’ll gladly issue a refund for the makeup club charge once the club shipment is returned We are still awaiting the return of the makeup club shipment, but as a courtesy we have moved forward and initiated the $refundAs discussed with Ms [redacted] , we can only refund the [redacted] card used at time of purchase and cannot issue a refund to any other card and apologize for this inconvenience Ms [redacted] did not return the actual airbrush system until over a month after the Return Authorization Number expired on January 5, Per the terms and conditions she checked off on and agreed to, the day trial cost is non-refundable, but we did however accept the expired return We would like to sincerely apologize for any misunderstanding regarding our refund processWe are a proud accredited member of the Revdex.com and believe in full disclosure and can assure you that all payment information and terms were clearly disclosed at time of purchase, unfortunately it appears that Ms [redacted] did not actually read the payment information and terms that were provided to her at time of purchase and we sincerely apologize for this misunderstanding

Thank you for your responseUnfortunately, the customer did not comply with the return instructions as per the terms in which she agreed to at the time of purchase we recommend that customers send their return via a shipping method that can be tracked with proof of deliveryAs a courtesy in good faith to bring closure to this matter since the customer does not have the tracking information, we have made an exception and waived the final installment which is due June 15, and the account is now paid in fullThis matter is considered resolved and closed

We have reviewed the account in question and according to [redacted] Tracking # [redacted] , the product was delivered to the address on file on Thursday, December 14, The customer became upset with our company demanding an overnight shipment as well as made threats to bash our companyWe emailed the customer a [redacted] claim form and advised him that he would have to fill it out since the tracking number shows delivered and we'll be more than happy to refund or reship the packageUnfortunately, the customer refused to fill out the [redacted] claim form and continued making threats and claimed we were scamming him It is unfortunate that the customer did not receive the product we had delivered to him and we definitely tried to right the wrong, but the customer was unhappy with our efforts We have submitted the claim form on his behalf and requesting a refundPlease allow 3-business days for the refund to appear

On May 23, a person by the name of Kendra [redacted] went to our website and ordered a Luminess Airbrush System day trial for $followed by payments of $if the airbrush system is kept past the day trial periodThe payment information is listed on the very first page Ms [redacted] came to, the terms and conditions she checked off on stating she has read, understands and accepts and on the check-out page prior to confirming the orderThe order will not proceed unless the customer checks a box agreeing to the terms and conditionsWe also immediately followed up with a confirmation email to [redacted] confirming all of Ms [redacted] ’s agreed upon purchase details Ms [redacted] was also given the exact verbiage below regarding the Luminess Air Club in which she checked off on the terms and conditions stating she has read and accepts Club verbiage provided on Checkout Starting days from your order date, you’ll receive a day supply of airbrush foundations every other month at the guaranteed low price of just $+ S/H/P per month, which you may conveniently call to cancelThere is no commitment or minimum to buy To customize this program or future shipments and charges, call customer service She also checked off on the following terms and conditions regarding the club: The Luminess Air Club offers the convenience of having refills of your Luminess Air cosmetics delivered to your door steps in a timely and automatic manner You will receive your two shades ever so often as agreed; product will be delivered to your address All you pay is $plus S/H/P per month or as agreed Delivery cycles can be changed at any time by contacting Luminess Care at 1-877-749- All trial customers have a complete days from the delivery date to try the airbrush system and in the event they aren’t completely satisfied with the results then return the product for a refund of the purchase price and security deposit, less paid shipping and handling and initial trial cost before the day trial period ends for all ordersPer the agreed upon terms and conditions, a day trial order becomes a final sale which is non-returnable and non-refundable once the Day in home trial expires and any future balance becomes payable as agreed at the time of order On September 7, we received a call from Ms [redacted] demanding to return the airbrush system for a full refundThe agent advised her that the product is ineligible for return as her day trial period expired months priorMs [redacted] demanded to return the product and our company made an exception to allow the return, but a 25% restocking fee will be assessed off of the full purchase priceTo date, Ms [redacted] has made of the agreed upon payments and as a courtesy in good faith, we offered to waive the final payments due and the account would be considered “paid in full”Ms [redacted] declined this good faith effortWe would like to sincerely apologize for any misunderstanding regarding this matter and asking that Ms [redacted] forward the emails and phone records showing the attempts that were made to our company regarding this account as we have no record of these prior attempts We see that a makeup club shipment generated on September 5th and we were able to get the club cancelled out and have issued the refund of $back to the card on fileWe are a proud accredited member of the Revdex.com and believe in full disclosure and can assure you that all payment information and terms were clearly disclosed at time of purchase, unfortunately it appears that Ms [redacted] did not actually read the payment information and terms that she agreed to at time of purchase on May 23, and we sincerely apologize for this misunderstandingAs previously discussed with Ms [redacted] upon return of the product a 25% restocking fee will be assessed due to the product being returned outside of the day trial return period

[redacted] called in on Friday, 8/21/and placed an order for a Luminess Professional Airbrush System day trial for $followed by payments of $after the trial periodShe also purchased rush shipping in which it guarantees that the order will “ship” within 7-business days vs the standard shipping timeframe of 2-weeksThe product shipped on 8/28/and was delivered on 9/5/We received a call from Ms [redacted] on 9/30/requesting to return the productWe apologized for the shipping timeframe and offered to discount one of the $installment payments due to the inconvenience but Ms [redacted] declinedShe was issued RA # [redacted] and advised that the RA# has a week expiration date and the product must be returned by 10/14/At this time, Ms [redacted] requested that we send her a return label and was advised that we do not have return labels and per the terms and conditions, customers are responsible for paying the shipping cost to send the product back to our companyAs a courtesy, we offered to refund up to $for the shipping cost to return the product back to our company once Ms [redacted] provides proof of returnWe informed Ms [redacted] to send the product back with regular standard shipping as it should not take weeks to be delivered back to our facilityShe has also been advised that the account will be refunded in full even though per the terms and conditions, the day trial cost is non-refundableAs we have already advised Ms***, we will only cover up to $on the return shipping cost as a courtesy in good faith

Please note that we have issued a refund for the defective unit, the non-refundable day trial cost and the makeup club shipment to bring closure to this matterthe total refund will be $We would like to apologize for any misunderstanding regarding this matter, but unfortunately the system came back defective and this is why the $was withheld Also, per the agreed upon terms and conditions the day trial cost as well as makeup club shipments are non-refundable, but we have made an exception in good faith and refunded the account in fullPlease note that we will not be refunding the return shipping cost of $as customers are responsible for paying return shipping to ship the product back to our companyWe would like to sincerely apologize again for any misunderstanding regarding this matter and have called and provided this information to [redacted] Please allow 3-business days for the refund of $to appear back to the credit card used at time of purchase

On 8/21/15, Ms [redacted] went to our website and ordered a discounted Luminess Legend Airbrush System for only $She agreed to the Terms and Conditions which advised her that this discounted offer is considered a Final Sale and cannot be returnedMs [redacted] had the option to order the day trial TV Offer which consists of a day trial for $followed by payments of $($319.90)It appears that Ms [redacted] is getting the infomercial terms confused with the terms for discounted airbrush systemsWe sincerely apologize that Ms [redacted] didn’t realize the terms for the discounted airbrush systems ($149) are totally different from the day trial airbrush systems on the TV Offer (days $followed by payments of $59.99)As a courtesy in good faith due to the confusion, we are allowing Ms [redacted] to return the Final Sale airbrush system and receive a full refund once processed inOn 9/4/15, Ms [redacted] was provided RA# [redacted] , please have the product returned by 9/18/as advisedAs per the terms, customers are responsible for paying return shipping to send the product back to our company

We have reviewed the account in question and it appears that Ms [redacted] did not press an option to actually reach a live person as we would have gladly assisted her with the returnAccording to our records, Ms [redacted] obtained a Return Authorization online on 2/17/and we are awaiting the return of the productWe would only send an account to collections due to non-payment and this is not the case for Ms [redacted] as she is still within her trial period We stand behind our product and really wish Ms [redacted] would have given us an opportunity to help her achieve her desired results from airbrushing Per the terms and conditions that Ms [redacted] checked off on and agreed to, the day trial cost is non-refundable, but we’ll gladly make an exception and refund the account in full once the product is returned and processed in We hope our response helps clear up any misunderstanding and thank you for bringing your concerns to our attention

According to our records, on March 8, a person by the name of [redacted] went to our website and ordered a Professional Luminess Airbrush System day trial for $followed by payments of $if the airbrush system is kept past the day trial periodThe person who placed the order online had the package delivered to the physical address and email address below: [redacted] ***, MURPHY NC [redacted] PHONE: [redacted] EMAIL: [redacted] The claim in which she made raised questions because normally if fraud occurs, the person who actually committed the fraud would not have the package delivered to the home in which they broke into as well as use the persons email address to receive delivery confirmationPlease have Ms [redacted] provide the actual police report that states this airbrush system in question was fraudulently ordered on March 8, and we’ll gladly review the informationWe look forward to bringing a resolution to this matter

Please note that we have spoken to the customer regarding this matter. On 8/20/15 the customer called and informed us that she had an allergic reaction to our product and requested to return it. We issued her Return Authorization # [redacted] and provided her with the return instructions. She... was informed that the return authorization number has a 2 week expiration date and hers expired on 9/3/15. Unfortunately to date, we have not received our product back and this is the reason why the customer was charged. We spoke to her regarding this matter on 9/17/15 and she was advised that we have not received the product back to our facility and we requested proof such as a tracking number to see what happened to the package since it was never returned back to us. The airbrush system is paid in full, but as a courtesy in good faith we'll refund the last 2 installments of $62.94 giving her a refund of $125.88. No further refunds will be given on this account until we are provided proof of the return. We would like to sincerely apologize for any misunderstanding regarding this matter and will gladly refund the difference once we receive proof of return.

We would like to sincerely apologize for the misunderstanding regarding this matterPlease note that we are not refusing to allow [redacted] to cancel this orderPer the Refund Policy Terms and Conditions, "Initial shipping/handling charges and initial day trial cost are non-refundable Applicable refunds on authorized returned product will be processed within days of receiving returnsAllow 4-weeks for return to appear on your credit card statement(If you do not see your return amount appear on your statement after up to weeks, contact us IMMEDIATELY (1-888-793-7474) before calling your credit card company as this will expedite claims)Partial or no refunds may apply if product is received incomplete or returned after RA# allowable date." As of now, we are still within the timeframe for processing in [redacted] returnTo date, [redacted] has only been charged the day trial cost plus processing fee ($25.91) and per the agreed upon terms, this cost is non-refundableAs a courtesy in good faith, we'll make an exception and refund the $once the product is processed in

We would like to sincerely apologize for any misunderstanding regarding our ordering processPlease note that [redacted] ordered a [redacted] for $plus a $processing fee at time of purchaseShe agreed to the terms and conditions which informed her about the day [redacted] as well as the final checkout page informed her that starting days from the order date, she would receive a day supply of makeup every other month for $per month which the customer can call and cancel at anytime [redacted] agreed to the terms as well as clicked the final Checkout option to confirm the purchaseWe immediately followed up with the order details once the order was placed [redacted] called our company demanding to cancel the [redacted] and we cancelled it out immediately per her request and she never received a makeup shipmentWe also received notification from her credit card company in which she filed a dispute for the $plus $processing fee claiming credit not processed and she has our product in her possessionWe are a proud accredited business of the Revdex.com and never unlawfully signed the customer up for an auto renewal program nor did we scam herWe believe in full disclosure and all information was indeed disclosed upfront and [redacted] had a choice at time of purchase to cancel the order if she did not agree with the terms that includes our [redacted] ***No further actions will be taken on this account due to the dispute

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
While the details of LAir are lacking a pertinent detail, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

On 4/19/Ms*** called into our automated ordering system and placed an order for our Luminess Professional Airbrush System day trial for $followed by payments of $if the airbrush system is kept past the day trial periodShe was also advised after her day trial period
ends, she would receive a day supply of airbrush foundations every other month for $+ $S/H/P per month charged to the credit or debit card she used at time of purchaseShe was informed that she could cancel the makeup club at anytime by contacting customer serviceAll of our customers are given days to try our airbrush system and in the event they aren’t satisfied with it, send it back and owe nothing furtherIf the customer decides to keep the airbrush system after the day trial period, in which Ms*** did, it will be followed by the agreed upon payments until the airbrush system is paid for in full
On 6/15/Ms*** called to cancel out the makeup club auto shipments and we cancelled it out immediately per her requestIt appears that Ms*** is getting the cost of the airbrush system confused with the automatic makeup club shipment ***She cancelled out the makeup club well after her day trial period expired to return the airbrush systemPlease note that we have the recorded phone call placed at time of purchase to confirm that all payment, club and terms were disclosed to Ms*** upfront and she gave an electronic signature agreeing to all termsWe sincerely apologize if she was unaware of what she was agreeing to at time of purchaseMs*** has made all of the agreed upon payments for the cost of the airbrush system and it is paid in fullThe airbrush system cannot be returned as the day trial period for return expired months ago

Please note that we have no record of the customer calling months prior to request cancellation of the club and asking for proof of this call that should have taken place in April We received a call from a gentleman on 6/15/regarding the club charge and shipment that was sent to ***
***The customer threatened to file a Revdex.com complaint and requested to cancel out the clubWe cancelled out the club as requested and refunded the $chargePlease return the unopened package back to our facility since the refund has already been issuedAllow 3-business days for the refund to appear

Please note that our company "Luminess" is requesting proof of return from Mr***, not the Return Authorization Number we provided to himThe Return Authorization Number will not show the tracking of the package. We cannot cancel everything just because a customer ask, the product must be returned in order for the account to be closed. Please note that the agreed upon charges following the day trial period will continue until the product is returned