Jeff Wyler Eastgate, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have never denied the Gap insurance I just wasn't sure if I had itWhen the loaner car was picked up all my paper work was taken with that vehicleI have attempted multiple times to have Jeff Wyler to mail them back to me with no resultI am okay with the gap insuranceThe extended warranty im notThis paper is a cancelation request not a refundAlso I do remember my paper work which stated the extended warranty was between $2500-And at this point I've made payments toward it as well so im out the moneyI refuse to sign this paper One because I want the gap insurance, and I've already made payments toward the extended warrantyThe check needs to come to meI'm the responsible party for the loan, I have lost my trust in Jeff Wyler paying things off correctlyAlso I don't want them to get off scot free and weasel their way out of paying for something they could talk Nissan Finance out of dropping, since they didn't ask me if I wanted. It's already on my loan and it sounds like I will be 3-payments in by the time this could be processed, which means ill be out more moneyI stand firm on the check for the extended warranty needs to come to meI also Have a voice message From *** ** * *** *** stating they can just cancel it......Not refund itContradicting storiesJeff Wyler needs to pay for they're mistake!
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintThe reason why I do not accept the response because the gift card can't be used there is no restaurant around here so it is waist Jeff Wyler Auto Company is a big rip off and jokes the only way I will drop this is for them to give me the that it states or I will put it all over the Cincinnati media stations and on Twitter and Facebook and I will call a local lawyer and she if I have to Then I will even start a protest and everything to make a point I am not playing I copied the flyer and the card so I have proveThey always ask if I am looking for a car well for there info no I would never purchase a car from a company that lies and stuffI want my or I will get a lawyer and sue them and put it all over the news.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Anything that is titled can be untitled.Regards,
*** ***

I have been contacted by *** *** and *** ***, Managers, from Jeff Wyler Eastgate. They asked that I relay their apologies and that they have resent the gift cards to her email and Ms*** should have the emails in her" in box " containing her two $gift
cards.Thank you for giving us the opportunity to correct this.Sincerely,*** ***Jeff Wyler Automotive Family

[A default letter is provided here which indicates your acceptance of the business's response If
you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spent almost months waiting for the specific Mazda CX-Signature Series to come inI have an email with the VIN # fpr that specific car from *** ***On the day of delivery the sales representative I was working with called me to tell me my car was still on the trailerI have texts from *** about how I am going to love my car, with pictures as well I offered to give a deposit and I knew something was "shady" when I was told *** *** would not take a deposit on "that car" I was waiting for and had a buyers order written up on 6/1/at 8pmThe next day 6/2/16, my husband called and spoke to *** to let them know I had secured bank financing and would be in on the following day 6/3/to pick up my car, he assured him it was held and parked on the side of dealership waitingI was not available all day as I was at the Doctor's with my Mother-in-Law who is recovering from *** ** *** ***I will once again request an answer in response to why they had me commit in writing and wait for 1/months for delivery of the car I chose and sold it the next day to another customerEveryone in the Mazda sales and financing department know the truthI had a trip at am the next morning and my husband found the exact Mazda in color and specs at *** Mazda in Indiana, so I immediately drove there and bought that oneIt is not okay to search for another car for me when mine was sold as I was on the way to pick it upI will be in touch with the troubleshooter on the news to give him this response from *** ***, as we have already spokenPlease provide the reason you would not take a deposit as I have bought many cars with a deposit to hold before pick-upI'm guessing the Mazda Dealership at Jeff Wyler does not accept deposits on cars? If that is indeed your new policy maybe you should let your customers know, starting nowas for the cuss words and saying you will lose your job, I still think you shouldThe way I was treated is deplorable.SincerelySincerely,*** ***
Regards,
*** ***

Regarding the complaint filed by Mr*** This complaint is regarding repairs made in November of and the last time we saw Mr*** was December of 2015. As explained to him at that time, we would not be responsible for a tire replacementWhen he came to the dealership after
his repair at Tire Discounters, the service director reimbursed Mr*** with cash because he refused to wait for a check to be sent, and was quite agitated during this transaction We advised Mr*** that he should return to his selling dealer for future service needs since we did not sufficiently address his other concerns

Per *** ***, Nissan Service Manager:
I do not believe Mr*** is owed a refundHe purchased the vehicle used, with a pre-existing condition and then when the repair that we made to repair the check engine light concern didn’t address his low oil pressure he started getting upsetIt
was still low after repairing the check engine lightThe pressure never went to zero for us and the engine never made any loud noisesHe demanded that we tear down everything we had ***e so that we would find something put together incorrectlyIf that were the case the check engine light would have been coming on again and it wasn’tAfter Mr*** and his wife were not satisfied with my explanation, they demanded to speak with *** ***, Service Director, while they were hereMr*** confirmed what *** had stated
The oil weight was changed from 5Wto 10Wto see if it would make a difference and it didn’tI offered to change it back out before they took the vehicle and that never happened
I have also attached a copy of the repair order information provided
*** ***
Jeff Wyler Nissan
Service Manager

The dealership, though posted closing hours are 9pm, sometimes our employees do not leave till well after midnight
As for the "fast start", I would believe that he received his original deal according to our sales manager
*** ***
Jeff Wyler Automotive Family

Mr*** left us a voice mail, Friday, 3/10/regarding his concerns Mr*** stated all has been addressed, but his brake squeak and he has an appointment for that to be checked out

We have been attempting to communicate with the customer at the telephone number listed in the complaint and are currently "playing phone tag"We have full intentions to investigate this complaint and make all reasonable efforts to achieve a mutual resolution to this dispute. *** ***

Monies have been refunded. Thank you,*** ***Jeff Wyler Eastgate Finance Mgr

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I wasn't in the door or  at the dealership prior to 9:00 PM. This person is missing the entire point of the my complaint. 
Regards,
[redacted]

The vehicle did have a nasty timing chain rattle before the repair was made. [redacted] stated that at approx 1200 rpm the engine would start rattling and cause the check engine light to come back on. The engine oil change was discussed with the owner and I offered to change it back. The idle was adjusted by approx 100 rpm and was still within spec at that setting. He wants money back because we refused to tear the front end back down to prove that our repair was properly made.
If it wasn’t, the check engine light would still be coming on.
[redacted]
Service Manager
Jeff Wyler Nissan Mazda Kia
513-752-3447

Ms. [redacted],
Below is the response to the complaint filed by Mr. [redacted]. The response is from Brandon L[redacted], Sales Manager, Jeff Wyler Chevrolet.
Mr. [redacted] was advised that he was approved for the loan with the stipulation of having the documentation from the discharge. We let him take the...

car for nearly a month and followed up regularly with him concerning the status of the discharge. When he arrived with the paperwork he received from his lawyer, which he stated was the discharge paper work, it was in fact the final pay documentation from the treasurer of the discharge and not the actual discharge. At this point, we had no other alternative but to remove him from the vehicle and provide him with transportation back to his home. The income was not an issue. There were several documented deposits on his bank statements that substantiated the income submitted on the application to the bank. The issue is that there was not a definitive discharge date and the documentation did not substantiate the discharge as it was explained to us by Mr. [redacted]. This is a lending institution stipulation.
Willis has been attempting to make contact with him since we took him home, to follow up on the discharge status.
Thank you,
Frances K[redacted]
Jeff Wyler Automotive Family

Jeff Wyler Eastgate, Inc., respects the concerns being raised by the residents of Clepper Lane. The area has been zoned as a planned development since 1995. The company has the option of opening the gate based upon the zoning.

[redacted] stopped in and our body shop manager did look at her car. He explained to her and her father that the area of damage could not have been done by our car wash.
No repairs will be authorized.
Thank you,
[redacted]
Jeff Wyler Automotive Family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ask them for all recìepts. It is documented which includes the car returns and as they state they added heavyweight oil and increased the idle speed (which they did not mention ) to increase oil pressure masking the low oil pressure engine rattle (which the car did not have before repair). I can give you all receipts if needed.
Regards,
[redacted]

[redacted], Nissan Sales Manager, worked directly with Mr. [redacted] on three car deals over the course of 2016. He came to Wyler because other dealers wouldn't help him and we did. The last purchase we worked hard to find a vehicle that would meet his needs. It took some time to get the vehicle and have it...

delivered to him. I confirmed he has received his 2nd key and [redacted] made contact with him and he acted like everything was fine.  It seems like Mr. [redacted] has a history of buying something and changing his mind shortly after as he bought 3 vehicles this year. Refund is not an option.   [redacted] General Sales Manager Jeff Wyler Eastgate [redacted]

We were trying to convince [redacted] to come in on the last day of fast-start. He was upset that we told him we couldn't honor the deal the next day because the incentives that are associated with the “fast start” are a limited time only. However, we did honor the initial incentives a few...

days after the incentives ended. Fast start ended on 6/17/15 and he purchased his vehicle on 6/19/15. Sincerely, [redacted]
[redacted]