JEM Unlimited, Inc.

I have tried at least or times to pay off this billEvery time they give me a confirmation codeThe automated system they use said they accept Visa credit cardsMycredit has always been good and I had always had enough funds in my account to pay the bill offThey never told me that my payment was deniedI have successfully made enough payments to them to cover the principal balance on the accountI have tried or four times to resolve this situation with their phone representatives, but they were uncooperativeAll that is left on the account are late fees and interestI do not believe I should be liable for these chargesI think that they are trying purposefully to hurt me personally because I would never pay them for charges I believe to incredulousI take offense to thatI am willing to work with an attorney to protect myself against themI feel that there is no further reason for them to keep pursuing me any furtherI think they should just drop the charges and quit pursuing this any furtherIf they do, I will have to try to take legal action against to protect myselfFor them to go any further with me is uselessI implore the Revdex.com to help me resolve this matter without having to take legal action againstI thank you for the the help in issuing my complaintI hope that this matter gets resolved once and for all. Sincerely, Mr*** *** ***

Dear Sir or Ma'am,We are sorry that you are unhappy with the Christmas cards you received. As a one time courtesy we are going to issue a full refund for you order. In the future, we please ask that you review all of the merchandise online before placing your order. We are sorry for any inconvenience this may have caused

Dear Sir or Ma'am,We have attached the order form that your mother used when she placed the order. The name on the order form is *** ***. The customer that is associated with the account brings up your information in our system. We did not send a catalog to your mother with her name on it and this catalog was in your name. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us. Thank you,Walter Drake Customer Service###-###-####

Dear Sir or Ma'am,We apologize for the experience that you received while contacting our company. The way this was handled is not standard practice with our agents. This agent was given feedback on how to handle this situation in the future. We are sorry for any inconvenience this
may have caused.If we can be of further assistance, please do not hesitate to contact us

Dear Sir or Ma'am,Due to the error on the website we have issued a full refund for the item. The item was advertised incorrectly on the Wal-Mart website and we apologize for the confusion. Since we have issued the refund for your order we consider this matter closed. We are sorry for any inconvenience this may have caused

On Mon, Dec 28, at 11:AM, *** * *** *** wrote: FINALLY AFTER MONTHS OF WAITING AND YOUR ASSISTANCE A CHECK FROM EASY COMFORTS,OSHKOSH,WISCONSIN ARRIVED AND WAS PROMPTLY CASHEDTHANK YOU FOR YOUR INTERVENTION AND ASSISTANCERESPECTFULLY, *** * ***On Mon, Dec 28, at 11:AM, Carol A Evenson wrote:FINALLY AFTER MONTHS OF WAITING AND YOUR ASSISTANCEA CHECK FROM EASY COMFORTS,OSHKOSH,WISCONSINARRIVED AND WAS PROMPTLY CASHED.THANK YOU FOR YOUR INTERVENTION AND ASSISTANCE.RESPECTFULLY,CAROL L EVENSONOn Mon, Dec 28, at 11:AM, Carol A Evenson wrote:FINALLY AFTER MONTHS OF WAITING AND YOUR ASSISTANCEA CHECK FROM EASY COMFORTS,OSHKOSH,WISCONSINARRIVED AND WAS PROMPTLY CASHED.THANK YOU FOR YOUR INTERVENTION AND ASSISTANCE.RESPECTFULLY,CAROL L EVENSON

Dear Sir or Ma'am,We have gone ahead and issued you a replacement for your labels. Please note that this is a one time courtesy and we will not do anymore replacements for you past the day return policy. In the future, we please ask that you inspect all merchandise to make sure that it is all correct. Please allow up to 6-business days for this order to be received. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I will keep copy of this - and if this behavior continues I will contact the attorney general office thank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good morning,Thank you for contacting us about this issueLike previously, we have decided to send out the items to you and refund you as our way of apologizing for the confusionYou should receive your items in 5-business days and your refund in 2-business daysIf you have any further questions please let us knowThank you and have a great day.~The Miles Kimball Team

Good morning,Thank you for contacting Walter DrakeOur records indicate that the authorization from your order that was placed on 1/11/which was cancelled has dropped off, however depending on your financial institution it may take a bit longerIf the authorization is still on your card as of
1/27/16, please advise and we will look into it furtherThank you and have a great day.~The Walter Drake Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Sir or Ma'am,We have reviewed your order and it shows that we have already issued a full refund for this order. We are sorry for the confusion with this order. This item was not listed correctly by Wal-Mart so due to the error we have issued a refund. Since the refund has been
issued we consider this matter closed. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us

Dear Sir or Ma'am,We are sorry for the defective item that you have received. We would be more than happy to refund you for the return shipping you paid to return your order. We please ask that you mail your receipt that you received when you paid for the return shipping to the following
address:Silver Star BrandsATTN: *** ***Once we have received your receipt we will issue you a refund. We are sorry for any inconvenience this may have caused.If you have any further questions, we please ask that you contact our customer service department and they will be able to assist you further.Thank you,Silver Star Brands Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is what we have been trying to tell the callers from the Walter Drake Company, we have never placed an order with them and owe them nothingWe have told them they have the wrong *** *** repeatedly but they continue to make collection callsTheir people stated that the order was from ***@yahoo.com and shipped to Salem IndianaWe do not have that e-mail address and have never lived in IndianaI would like it in writing that they will not call us again and to admit they have the wrong *** ***
Regards,
*** ***

Good afternoon,We have received word from our finance department that a refund check for $will be sent out this weekThank you for your inquiry. ~The Walter Drake Team

Dear Mrs***,We are sorry for the inconvenience this has caused. We are still looking into this issue and once we have more information we will contact you as soon as possible

Dear Sir or Ma'am,Like stated before, this was an error on our end when the order was placed. You placed the order online with 30% off and free shipping. When the order was received through the system the free shipping was not honored. When the payment was received from Paypal they only authorized a payment in the amount of $when the system thought the amount was $41.94. This was a system error and we do apologize for the confusion with this issue. The representative that initially took your phone call was talked to about how to handle these situations in the future. We are sorry for any confusion this may have caused by like we stated before this was our system issue and it is being looked into so it doesn't happen in the future. We have already removed the balance due since you did not owe the $and we also sent you out a gift voucher. There is nothing more we can do with this order. We consider this matter closed

Hello, We would like to apologize about the negative experience you had with Miles Kimball. To correct the issue, we have replaced the Birthstone Star Ornament at no charge to you. Please contact our customer service department at ###-###-#### if you have any other questions or
concerns. Thank you,Miles Kimball Customer Service Dept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have rejected Silver Star's resolution because they said that they have a "day return policy on all orders"I certainly understand thatBut I was not returning anythingKimball did not make my return address labels as I orderedI am a Sister of *** *** and the initials after my name are CSJ - Congregation of St***They made my labels with the letter CSI after my nameI didn't notice it immediately since I was still using the labels they had done earlierWhen I went to use the new labels, I noticed the mistakeSo I don't believe this is my faultIt is the fault of KimballIf Kimball doesn't do them correctly, I want them to take my address off their mailing list and this story will be spread far and wideThank you to the Revdex.com for the excellent job you do.
Regards,
*** ***

since they sent me an email stating they they will refund my money, they never didi checked my bank statements and checked my gift cardsince non of that had been done, I want what I ordered, what was advertised