JEM Unlimited, Inc.

Dear Sir or Ma'am,We are sorry for the delay in shipping your order.  Your order was shipped out on 1/3/17 and you can track your order on ups.com using this tracking number 92748901294838553046882593.  We please ask that you allow up to 5-7 business days for this order to be...

received.  We have also sent you out a gift voucher to use on your next order due to the inconvenience.  If we can be of further assistance, please do not hesitate to ask. Thank you,Miles Kimball Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Nancy [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  They have refunded my full amount and does not want the merchandise back. This complaint can now be resolved and closed.
Regards,
[redacted]

We have reviewed your order and it shows that it was placed on 6/2.  When order are first placed you will see a pre-authorization of funds listed on your back account.  The reason this is listed on your account is to make sure there is money in your account to pay for the order.  Once...

your order is shipped you will see the pre-authorization disappear and you will be charged the correct amount.  The reason you were charged the $180.88 is because your order went out in two different shipments.  If you look at your bank account you should have two separate shipping charges on your account that will equal the total amount of your order $212.88.  We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.

Dear Sir or Ma'am,Thank you for your recent feedback.  We do see that you did call us on 7/5 and we explained the "double charge" you stated you received is a preauthorization of funds that is done on all orders.  We do not charge you for the order until your order has been shipped. ...

This preauthorization of funds will drop off once your order is shipped and you will only be charged twice.  We please ask that you check your bank records to make sure that you have not been charged twice.  If you have been charged twice we please ask that you contact our customer service department and they will be able to further assist you with this issue.  We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Dear Silver Star Brands and Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I, greatly, appreciate Silver Star Brands fulfilling my canceled orders. I did not expect you to refund my money.  I would have, gladly, paid for the items at the price listed on [redacted] at the time of my original purchases.  However, it was extra nice of you to send these items for free.  I, honestly, do appreciate your kindness.  Thank you, for your time and help in resolving my issues.  I pray you have a great day The Lord has made for you all!!
Sincerely,
[redacted]

Dear Sir or Ma'am,Thank you for your recent email.  We have reviewed your order and it shows that a refund was issued back to your account on 7/6.  Did you receive this refund?  If you have not received this refund I please ask you that you email me directly at...

[email protected].  I am a team leader in the Silver Star Brands Call Center and I will personally make sure this is taken care of for you.  We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.

Dear Sir or Ma'am,We have reviewed your order and it shows that your order was delivered on 5/5 at 11:35am.  When the order was placed online the zip code was entered incorrectly onto the order so that is the reason for the delay.  After the order is shipped we are not able to change the...

zip code during transit.  If you did not received your order we please ask that you contact our customer service department below.  We are sorry for any inconvenience.If we can be of further assistance, please do not hesitate to contact us. Thank you,Miles Kimball Customer Service###-###-####