JEM Unlimited, Inc.

Dear Sir or Ma'am,We have reviewed your account and it shows that the $80 that was overpaid on your account is going to be refunded to you.  Please allow up to 1-2 weeks for a refund check to be received through the mail.  We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us. Thank you,Miles Kimball Customer Service###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Dear Teresa,We have closed this account and removed the debt that was owed on the account.  You will no longer receive anymore correspondence from our company regarding money owed.  You do not owe us any money and you should no longer receive correspondence stating you owe money.  This account has been closed so no more orders will be able to be made from account.  If you have any further questions we please ask that you contact our customer service department.  We consider this issue closed as we have removed the debt and closed the account.We are sorry for any inconvenience this may have caused. Thank you,Silver Star Brands Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good evening,Thank you for contacting Miles Kimball. We are sorry that your Windproof Umbrella is no longer working. As a courtesy, we are willing to make a one time exception to our 45 day return policy and send you out a replacement. You should see that in 4-8 business days. We apologize but we...

have a contract with out vendors and we cannot give out any contact information about them. Should you have any other questions, please let us know. Thank you!~The Miles Kimball Team

Good afternoon,Thank you for contacting Miles Kimball. We are sorry that you keep getting catalogs when you have requested not to. We have checked your account to ensure that it is flagged not to receive the Miles Kimball catalog. Please be advised that you may still get 1-2 catalogs after your...

account has been flagged. This is because we pre-mail our catalogs to our distributor a couple of months in advance. If you are still receiving catalogs from us after that, it is most likely because we have purchased your name from a different mailing list. To ensure that your name is not able to be sold to these kinds of lists, please visit: [redacted]. If you have any further questions please let us know. Thank you and have a good day!~The Miles Kimball Team

Dear [redacted],We received your receipt in the mail today so a refund is going to be issued by our finance department.  Please allow up to 1-2 weeks for this refund to be received.  We have also contacted you by phone to let you know that we received your receipt.  We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.Thank you,Silver Star Brands Customer Service

Dear Sir or Ma'am,We have reviewed your order and it shows that everything was personalized correctly on your order.  As shown online in the picture, the personalized part of the card does come in block lettering and the inscription is in italics.  We are sorry but we are not able to issue...

a refund for the Christmas cards.  If you would like to review the card online we have provided a link to you.  We are sorry for any inconvenience this may have caused.https://www.mileskimball.com/buy-personalized-twilight-chapel-christmas-c...⇄

Dear Sir or Ma'am,We do apologize for the misrepresentation for the pillow cover on the website.  We have gone ahead and set up a new for you free of charge.  Your new order number is SO135922800 and you should expect to receive this order in 5-7 business days.  We are sorry for any...

inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us. Thank you,Miles Kimball Customer Service###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
I really don't think it's fair that you cannjust take it upon yourself to penalize the customer, (myself), for something that was not caused by me. I didn't place any ads or do anything wrong. I also feel that it is very unfair that you think tjat you can handle peoples monies how you feel, without evening speaking with that customer about a problem that is between you and the merchant (Walmart.com). I had no parts of what was advertised or how. when the invoice was charged  (and underlined the item 1 column), I immediately called you with that being a problem for me. I stated from the beginning, that I wanted what I ordered. I state today that I want what I ordered. when I received an email stating that I would be refunded, and hadn't been for almost 1 month, I still wanted what I ordered. I would appreciate that you quit telling me tjis is done and over, because it's  not. I am the customer that's  being shafted out of a purchase I made. I am the one, the customer, who've placed an order and didn't receive my items. so I would very much appreciate if you would kindly make due on my purchase. thank you.
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Miles Kimball. We are very sorry that these cards are now out of stock as well as the errors in not sending you the last full set. We are crediting your credit card $14.33 for one set of these cards as it was not delivered to you in full. You will see that refund on your...

card within the next 2-3 business days. The remaining cards will stay on back-order until we get them in or until you cancel the order. We are very sorry for any inconvenience this has caused. If you have any further questions please let us know. Thank you!~The Miles Kimball team

I RECEIVED YOUR LETTER. TO ME,...

THIS IS JUST ANOTHER DELAY TACTIC BY EASY COMFORTS. I NEVER RECEIVED ANY CHECK FROM THEM I TOLD THEM THIS VERY SAME THING A NUMBER OF TIMES, EVERY TIME THEY SAID A CHECK HAD BEEN SENT IN THE MAIL. IT IS MY BELIEF THAT A CHECK WAS NEVER SENT. I HAVE NEVER RECEIVED ANY CHECK FRO THEM.

Per Jennifer Employee Badge # 06179 She has removed this customer from the mailing list she will no longer receive catalogs.

Dear Sir or Ma'am,We are sorry for the inconvenience this may have caused.  We have checked your account and it shows that your statement was generated on 5/20/16.  You were one day past due from the prior month statement so you were charged a $15 late fee per the Miles Kimball rule for...

the state of Arkansas.  The late fee was generated before the customer mailed the check.  We did not receive the check of $80 until 6/13/16.  All incoming checks are processed the same they are picked up.  The check was processed and the $80 was credited to your account.  The $15 late fee was removed  and we also received your debit card payment on 6/13/16.  We were notified that the transaction was cleared on 6/15/16.  We apologize for any inconvenience this may have caused.  If we can be of further assistance, please do not hesitate to contact us. Thank you,Miles Kimball Customer Service1-855-202-7394

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My complaint was in regards to receiving past due bills when I owed the company nothing.  Two months after I bought items that were on sale for 30% off, the company sent out the past due letters indicating that I owed them more money. The letters did not explain or itemize the additional amount.  I have not gotten an explanation of how I could be billed for money that I did not owe them 2 months after the transaction.  The two reps I spoke with appeared to be just doing their job.  The manager was very nice and offered her appologies and did tell me the amount I had been billed for was the difference between the full price and the 30% off, but no one has explained how I could receive past due letters for an amount I did not owe.    
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Teresa [redacted]

We have contacted the customer on 7/26/2016 and his issue has been resolved. We are sorry for any inconvenience this may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am a little dismayed by the tone of the response.  It took speaking to two reps and a supervisor on the phone and filing a complaint with the Revdex.com for me to finally be advised that the system was incorrectly billing me for shipping which was supposed to be free.  Hallelujah!      
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]remove all [redacted]s [redacted]