JEM Unlimited, Inc.

Good morning,Thank you for contacting Easy Comforts. We apologize for any inconvenience this issue may have caused. According to our records, the source code that was used on the order did not have free shipping. However, as a courtesy we are crediting you back $14.99 for the shipping. This will...

take care of the $10 balance on the account that was for over sized items to ship. You will be receiving a refund check for $4.99 within the next 1-2 weeks. Thank you for your business and if you have any other questions please let us know. Have a great day!~The Easy Comforts team

Dear Sir or Ma'am,We have removed your from all of our mailing lists.  Please note that you may receive 1 or 2 more catalogs because of all of our catalogs are pre-printed for shipping.  After this the catalogs will stop being delivered.  We are sorry for any inconvenience this may...

have caused.

Good morning,Thank you for contacting Silver Star Brands. We apologize for this inconvenience. According to our records, you placed two orders with us. Both orders contained one Telescoping Corner Broom with Swivel Head. We will be processing both of these orders and you should receive them in 4-8...

business days. In addition, we will also be processing a full refund for both of these items that would should see in 2-3 business days. Should you have any other questions please let us know. Thank you for shopping with us and have a great day!~Silver Star Brands

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

When I ordered these cards, there was no indication that the lettering would be in block style instead of italics like the inscription nor was there in indication that the ink  would be a different color blue than the inscription.  If I had know that, I would have never ordered the cards.  Two different typing and two different colors (blue).  These cards are all jacked up.  I would not send these cards out, they are tacky and cheap looking.

In regards to the response from Miles Kimball - Silver Star Brands, the company has failed to disclose the events on April 25, 2016, where I believe the problems began. On April 25, 2016, I called into the customer service department at ###-###-#### at 7:00 p.m. The purpose of my call was to make payments on two separate Miles Kimball accounts. The account numbers were-#[redacted]2-07 and #[redacted]9-07. I had been sending in two separate payments to Miles Kimball for a number of months without being late since the beginning of business with them, so I requested, during this phone call that the two accounts combined into one. With one due date instead of two and make one payment instead of two. During the phone call, I made a payment on account #[redacted]2-07, using my Visa credit card ending in #0079. The payment amount was $14.00. The customer service agent who toke my payment information, gave me a conformation number of #[redacted]16190841. I wrote the conformation number down as well as the time payment was made at 7:09 p.m. After this was done, I assumed my account was in good standing. And, the agent also agreed to combine the two bills into one account. The agent also informed me that it would take 30 days for the accounts to be merged. I said, "Thank you." A few minutes later, I called back, and made a payment of $21.00, using the same Visa credit card ending in #0079. This payment was made to the second account # [redacted]9-07. The payment amount was $21.00. An agent toke the payment and gave me another conformation number, that is #MZR0425. I recorded this and the time was 7:45 p.m. on the same day 4/25/16. A few weeks past, and Miles Kimball began calling my home phone, telling me that the payments I made didn't go through! This was not possible, for me to understand because I was given two conformation numbers for each payment and the funds WERE available on my account. Miles Kimball set me up for late payments in order to charge more money in fees to me!

Thank you for contacting Easy Comforts.  We apologize for this convenience. We have reviewed your account with our finance department and we will be mailing you out a check for $170 out today, 12/21. You should receive your check in 4-8 business days. We apologize that you have not received your refund sooner. If you have any questions please let us know. Thank you!~The Easy Comforts Team

Good afternoon,Thank you for contacting Miles Kimball. We are showing that a payment for $22.10 was received on 6/30/15. That brings your account balance to $0.00. If you have any other questions, please let us know. Thank you and have a good day!~The Miles Kimball Team

Dear Sir or Ma'am,We have some questions we need answered so we can look further into this issue for you:How much was the original charge on your card?How much was the fee?Can you please include a copy of your statement that shows the charge and the fee?What was the customer service number you...

called?We looked through your account and we do not show a record of you calling on 10/24.  If you could please answer these questions it would help us try to get this issue resolved quicker.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will monitor the credit card activity and reopen the complaint if the credit is not pending within ten business days.Thank you.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I wish to communicate that it is NOT acceptable to alter an order without my consent and not allow me the chance to choose substitutions for items that suddenly become available after I place my order (as order/inventory is computerized, it should be RARE that an item isn't available!), and then insist I pay a SECOND order 'processing fee' to replace the original item.  This appears to be a way to extract additional, unearned money from customers.

Good afternoon,Thank you for contacting Miles Kimball. We are sorry for any inconvenience you have been caused by this issue. Unfortunately, we have no direct influence on if your credit card was charged as a "cash advance". This is something that is typically done by banks or credit cards that are...

used as credit to pay off some other type of credit bill. Your financial institution will have all of the details on this. We apologize but we cannot advise you on this issue further. In addition, if you would like to send us a receipt for the amount you paid to send our item back, we would be happy to refund you for it. We have also taken your name off of our mailing list. You may receive 1-2 more catalogs, but after that they will stop coming. If you have any further questions, please let us know. Thank you and have a good day!~The Miles Kimball Team

Dear Sir or Ma'am,We are sorry but we are not able to change the name on your account to your mother's name.  We do not accept applications for credit with our company.  All of our customers are selected and then a catalog is sent to them offering credit.  A catalog was sent to you...

offering credit and it sounds like your mother thought it was her credit offer then proceeded to use your credit.  You can payoff the account and once it is paid off we can close the account for you so that it is not able to be used anymore.  We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us. Thank you,Walter Drake Customer Service###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reason I have not responded is that I was waiting to see if I actually got reimbursed for the postage – which I haven’t received yet so the matter really isn’t closed
Regards,
[redacted]

Good morning,Thank you for contacting us. We apologize for this inconvenience. We are currently showing the account information to have the name [redacted] with the shipping information under [redacted]. Since the account is under the [redacted] last name, that is what the bills...

should be printed with. If this is incorrect, please let us know and we can look into it further. Thank you and have a good day.~The Walter Drake Customer Service Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I did receive a response from the company. They said that my account was closed and I have a zero balance now. This seems satisfactory to me and I thank you once again. I was unable to respond earlier and I hope that this doesn't jeopardize the outcome. Sincerely,                                   ...⇄ [redacted] A. [redacted]

Dear Sir or Ma'am,We have reviewed your account and it shows that your account has been closed.  We are sorry for any inconvenience this may have caused.  If we can be of further assistance, please do not hesitate to contact us.

Good morning, We apologize for this issue. Our records indicate the order was billed and shipped to [redacted] in [redacted], MI. Your current address is[redacted], correct? Did you live at the [redacted] address in June of 2015? We appreciate your help with this matter. Thank you!...

~The Miles Kimball Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]