JEM Unlimited, Inc.

Good morning,Thank you for your inquiryWe apologize for the unusual delay in your shipping time frame by our shipping vendorWe have credited back the $for shipping for your orderIf you have any other questions please let us knowThank you and have a good day.~The Native Remedies Team

We continue to be contacted for payment on this matter and I have made a call to the parent company and they agree that they have never had an order from anyone at our address, email address or phone number but their Walter Drake division continues with the callsI spoke to Ariel and Jill on 4/7/about this matter and they were going to look into itFrom the information I have been able to get from them I doubt that this was an identity theft because they have nothing that ties us to any orderWhen I last spoke to them they were going to try and resolve the matterI am going to give them them one more chanceIf it is not resolved I fully intend to file charges in court over this matterYour organization has been very helpful in this matter.Thank You, *** & *** ***

Thank you for contacting Easy ComfortsOur records indicate that a refund check for $was sent out the week of October 19thCan you confirm if you have received that check or not? If not, we can issue a new checkThank you and have a great day! ~Easy Comforts

Dear Sir or Ma'am,We have removed the balance owed on the account and the account has been closed. You should not receive anymore bills regarding this account. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us. Thank you,Walter Drake Customer Service###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11544077, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ok, I see my name on the order formWhy is it that when I asked Walter Drake to close the account they wouldn't? My mother mailed in a payment but I got a bill yesterdayI want this account closed and these charges explainedThank you
Regards,
*** ***

Dear Sir or Ma'am,We are able to remove this person from our catalog mailing list. Please proved the name and address of this person so we can fully remove them from our mailing list. We are sorry for any inconvenience this may have caused

Dear Sir or Ma'am,We have removed the balance due on your account and closed the account. You will not be able to use this credit with us and any future orders that are placed with us will need to be paid for at the point the order is placed. We are sorry for any inconvenience this may have caused

Dear [redacted],We have reviewed your order and it shows this order was placed on 5/20/2016.  This is more than a year after the order was placed.  The reason you were sent a $5 gift voucher is because we have a 45 day return policy for all of our orders.  We are sorry but we are not able...

to issue any replacements on this order as it is 15 months past the return policy.  We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.

Dear Sir or Ma'am,We have reviewed our system and we cannot find an order placed under the following customer:Customer Information: Do you have the address this order was sent to or the name the order was sent to?  If you could please reply with any additional information regarding this order...

it would help us in assisting you with this problem.  We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],We are sorry for the issues that you have been having with this order that you placed with us.  We have reviewed order number SO[redacted] and it shows that you placed this order on 12/21/2015 with your preferred credit plan you have with us.  Since you placed this order with...

your credit plan a refund was issued back to your credit account.  A refund check will not be issued for this order since you did not pay for this order by check, money order or with cash.  We are sorry for the confusion and the inconvenience this may have caused you.If we can be of further assistance, please do not hesitate to contact us. Thank you,Easy Comforts Customer Service###-###-####

We apologize about the negative experience you had.  Please contact our customer service department at ###-###-####.  We would be happy to place an order for you without charging the shipping or processing fee.

Good afternoon,
We apologize that you are unsatisfied with our refund
policy. To help better assist you, could you advise if your refund check has
been received? Thank you and we look forward to helping you with this problem.
Have a great day!
~The Native Remedies Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The item arrived today and is in perfect shape.
Regards,
[redacted]

Dear Sir or Ma'am,We are sorry for the inconvenience this order may have caused you.  We have reviewed your order and it shows that a refund was issued for the shipping on your order due to the delay.  We have tracked your order using this tracking number 1ZX3110R[redacted]2 and it shows...

that your order was shipped on 6/16 and should be delivered on 6/21.  If you do not receive this order we please ask that you contact us so that we can help take care of this issue for you.  If we can be of further assistance, please do not hesitate to contact us. Thank you,Native Remedies Customer Service###-###-####

Dear Sir or Ma'am,We have reviewed your account and it shows that you made payments on the following dates:8/8/17  $23.9711/7/17  $19.981/17/18  $9.99Due to the fact that you made payments 3 months apart you were charged late fees and interest on the months you did not make...

payments.  We are sorry but we will not be clearing your account and it must be paid in full.  We are sorry for any inconvenience this may have caused.

Thank for for contacting Miles Kimball. We have ensured that each cr that you have with our company has been flagged as a "Do Not Mail". We apologize for any inconvenience you may have dealt with during this issue. Provided that you have made arrangements to not have your name sold on distribution lists, there would be no other way for us to send you out a catalog. Should you have any other questions please let us know. Thank you and have a good day.~The Miles Kimball Team

Dear Sir or Ma'am,We are sorry to hear that you were not happy with your order.  We are going to remove the amount owed on your account for shipping.  We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.

Hello, In accordance with Federal Trade Commission (FTC) regulatory precepts, the following declarations are compulsory in regards to this product: Usage claims for this product are based on Homeopathic Materia Medica, a system of medicine practiced around the world for over 200 years. There...

are no current federally recognized clinical or scientific studies in regards to the efficacy of this product or homeopathy in general. The practice of homeopathic medicine is not accepted by all medical experts. Native Remedies advocates that individuals educate themselves regarding homeopathic principles before taking this or any medicine. More information regarding homeopathy is available on our website.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If the item does not show up, I will contact you again. The information given to me so far, doesn't show a new order has been placed by them. Nothing has arrived as of yet, and I have not received any shipping information.
Regards,
[redacted]