Jenkins Plumbing Company

Greetings, I'm not sure what your dispute is about in regards to your payments Could you please inform me what this is reference to However, if you have damages to your furniture then we must follow the procedures to compensate you You must file a claim a fist Afterwards we will review your case again for approval for an increased settlement amount If you have any questions or concerns please contact our customer service for immediate assistance with claims

UPDATE [redacted] After everything has been unpacked I am missing the entire second load which I was told was cubic feet I am missing boxes of stuff the company has been completely unresponsive and uninterested in helping me or fining my thingsI paid for full pack and I had so many thing damaged in the boxes all of my things were carelessly handledNone of the boxes were marked for location so when delivered they mounded over a hundred boxes foot high in two rooms and leftNone of my furniture was reassembled and come to find out all of the hardware was lost to every single piece of furniture that was taken apartThis company has stolen my things and stolen my money for service and it's obvious they must change names once a year to remain a [redacted] with a decent rating

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The company clearly states that they will call me on 8-They never did and I called twice on 8-and left messages for [redacted] *** to call back to further/complete the resolutionHe, nor anyone else at ALL SERVICES MOVERS - HOUSTON, has called me back or returned any of my calls since 8-12-14! I have sent two emails, one on the 12th and one on the 15th; they have not replied to either emailI can not accept their response/message through Revdex.com, unless they follow through and contact me for a legitimate resolution to this issueThank you for your assistance in this matter

We called Premier Air after looking at several reviews online and they did not disappoint! This company was very proficient and did a great jobThey fixed our air conditioning in a timely manner and at a very reasonable priceWe highly recommend [redacted] and his teamGive them a call for all your air conditioning needs!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Did you get my reply dated yesterday to this memo of yours? every time I tried to send it, I got a message back from you that you were having computer problemsI had attached copies of my cashiers checks and my contract to my memo and I am wondering if that was the problemPlease advise if you did not get it and I will try something else to get the information to you Regards, [redacted]

First and foremost we apologize for any inconvenience that may have been caused during the duration of your shipment We understand that it's frustrating having issues while relocating to a new environment We are aware that there are several lucrative errands that you must complete when relocating to your destination We apologize for causing a disruption to your schedule and we will continue to make necessary improvements Our representatives always review the estimate with every customer before booking Nevertheless, every customer must complete the 'online electronic signature' before we schedule their pick up The process of the online electronic signature reveals to our company that you reviewed your entire estimate and that you understood the ter [redacted] and conditions of the estimate In every estimate one will find the following in red: WARNING: If a moving company loses or damages your goods, there are different standards for the company’s liability based on the types of rates you payBY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL (REPLACEMENT) VALUE OF YOUR GOODS in the event of loss of, or damage to, the goodsThis form may also contain an estimate of the cost of a move in which the moving company is liable for FAR LESS than the replacement value of your goods, typically at a lower cost to youYou will select the liability level later, on the bill of lading (contract) for your moveBefore selecting a liability level, please read “Your Rights and Responsibilities When You Move,” provided by the moving company, and seek further information at the government website www.protectyourmove.gov According to our records you have declined full coverage insurance So, if you have any missing/damaged ite [redacted] or if there were damage to your property then you are required to call our clai [redacted] department to be compensated on those ite [redacted] ( [redacted] ) The procedures for compensation are in writing at the bottom of the Ter [redacted] and Conditions in the Estimate that you provided an electronic signature for We make extensive efforts to protect our customer's belongings but there are cases when ite [redacted] do get damaged or lost for various reasons This is why we make sure our customers our covered under our liability coverage to ensure they are compensated If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover I assure you we will be conducting investigation to see how your ite [redacted] were lost

# Greetings, First and foremost we are very sorry that you did have a pleasant experience with our services We will be more to than willing to assist you with this complaint to the best of our knowledgeWe understand that our customers would like their items at a specific time However, moving companies cannot guarantee deliveries Your sales representative inputted a ‘1st date of delivery’ on your behalf, as the customer request By law, we must deliver your items within days of the 1st date of delivery If we breach, we compensate the customer a $25/day per diem as compensation This is printed on the back of our contracts that all customers must reviewIn regards to the Revised Estimate, I do see concerns with this ordeal I will need over the weekend to discuss this ordeal with management and speak with our foreman Once we figure a refund amount, we will then call you to negotiate Please stand by

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I do not want this back and forthShuttle service was not charged PeriodThe rig that pulled in was regularYour company held our possessions hostageWe have records and picturesEither you are going to make this right by refunding our money or notYour company should not be in bussiness Regards,

I was out of office since the [redacted] (vacation) and would like the opportunity to reply to this claim The response is below: Greetings, First and foremost we apologize for the inconvenience that we have brought upon you and your family We wish that you had a better experience with our services We will make every effort to rectify this ordeal We have requested for you to file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick up We offer this plan for situations like this The plan is inexpensive and covers your property and household goods at full value If the customer chooses not to purchase the full coverage insurance then you must file a claim with our liability coverage plan for compensation Nevertheless, we will make another effort to find your missing items In addition, could you address the fraudulent charges because I want to look into this ordeal to possibility refund any fraudulent charges back to you? Lastly, your items were never stolen but if you give us another opportunity to search for your missing items, then we will vigorously look for your items and return it to you

Greetings Mrs [redacted] I will inquire about this ordeal on Monday Please give me within days to call you with an accurate update I will need this time to question every individual that was involved with the information that you presented to me within your complaint You will be receiving a call from the General Manger once I receive the most accurate information

Greetings,With all do respect, when we spoke, you expressed to me that we used a rental (shuttle service) to complete your delivery This is what we charged you for However, if you have damages to your furniture then we must follow the procedures to compensate you You must file a claim a first Afterwards we will review your case again for approval for an increased settlement amount If you have any questions or concerns please contact our customer service for immediate assistance with claims

There will be no refund for the shuttle charge To be compensated for the a greater amount for any missing/damaged items you must first file a claim Once your claim is closed, we will review the claim again to increase the settlement

We would like to ask the customer to express to us what more could we do? We are trying to resolve his complaint but we would like some type of way to rectify this situation We simply would like to what we could do resolve this complaintWe are currently under the assumption that the customer doesn't want a resolution, they are just seeking to damage our reputation How do resolve this complaint?

Greetings, We will be calling you today to resolve this issue We are more than willing to work with you in regards to the payment Also you have a black bag in our office that you may redeem as well In the meantime, contact our claims department to be compensated for any damages to your property or furniture [redacted] The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature for We make extensive efforts to protect our customer's belongings but there are cases when things do get damaged, broken or missing for various reasons This is why we make sure our customers our covered under our liability coverage to ensure they are compensated If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover

We will be responsible and contact your bank for a resolution Please respond with your bank contact information asap

# Greetings, We are deeply sorry for inconveniencing you and your family We really tried to provide you with the best services possible We understand that we did have disagreements during the duration of your move Nevertheless, we hope this response will clarify and rectify this ordeal that we may have caused On the day of pick up, our dispatch was instructed to give you a call to inform you that we would arriving late The reason being is because we were at a customer’s house prior to your pick up longer than we anticipated The packing material that we used were for your items that were not packed and packed improperly We did give you the option to refuse packing service but you elected to receive the serviceIt is standard in the moving industry for you to offload furniture from a 26’ truck and then reloaded on a 53’ trailerThis is done so that we will be able to fit our truck at any location during pick up Also I would like to know what the $ [redacted] charge for at delivery Was it for long carry, shuttle service, or stairs? Did you file a claim for the damaged items to be compensated? Also, do you have pictures of the damages? If so, please forward to [redacted] so that I can review the damages Lastly, do you still have the box that is not yours and the cell phone We would like to arrange to pick up these itemsAccording to our records you have declined full coverage insurance So, if you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items ( [redacted] ) The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature for We make extensive efforts to protect our customer's belongings but there are cases when items do get damaged or lost for various reasons This is why we make sure our customers our covered under our liability coverage to ensure they are compensated If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we coverWe understand that our liability coverage will not be to your satisfaction However, we must proceed with filing a claim and once the claims process is complete we will submit an additional request for an increased settlement amount

Greetings, We believe that you were misinformed in regards to our storage options It was not feasible for us to store your items in our Houston warehouse because it was full to capacity There were times that we have made arrangements for customers in this fashion but this month was not possible This is not grounds to refer to us as ‘fraudulent and deceptive’ because, in fact, we are able to make arrangements to store your items in our Houston office but this month it was not feasible In regards to delivery, we ask for customers to give us up to days because we are still in the peak season with a high volume of customers We are aware that our customers would like to receive their shipment as soon as possible but we are in the peak season which means that our customers are receiving their items a few days later than expected If you have any other concerns please contact us for further assistance

Please do not make the same mistake that I didCall another company! Chris does not show up on time, quality of work sucks, and I really think that he does not know what he is doing

# Greetings [redacted] , We are very sorry that this move did not live up to your expectations And we want to continue working with you to rectify this situation We will always be fair However, we are requesting that you make sure to follow our protocol that we have put forth for our customers for an increased settlement amount to their satisfaction This procedure is for loss/damage goods as well as billing disputes The first thing I need to do is to confirm the missing items/damages We have not had the opportunity to inspect your load at delivery so we need to see proof of the missing items/damages Once we confirm that there are excessive missing items/damages, then we will compensate you if we see signs of of negligence If I do not declare that there were excessive missing items/damages then you must continue your process with filing a claim with Claims Department with no expectations of an increased settlement amountThere are two things that we will eventually need from you to confirm the damages clear pictures of all of the missing items/damages settlement letter from our claims department We understand that this may take some time but we must confirm the missing items/damages And you must give us this space to confirm that there were, in fact, excessive missing items/damages to your loadPLEASE EMAIL TO [redacted] PLEASE FOLLOW INSTRUCTIONS FOR INCREASED SETTLEMENT AMOUNT! In regards to your billing dispute, we did review your contract to check for discrepancies Unfortunately, we did not see any discrepancies The price increase was specifically because your load was increased on the day of pick up We give our customers hours before pick up to make changes to their inventory We will be more than willing to investigate as to why there was increase in your inventory Please review your Interstate Revised Estimate and call our customer service and request the [redacted] Please refer to this Revdex.com complaint We want to inquire with you to see if this discrepancy was because of our [redacted] ***In regards to our hauler that delivered your furniture, as we thoroughly read your complaint, deemed our driver correct with his procedure We were not there to see his behavior, in which, may have caused this ordeal So we are literally judging the ordeal at delivery as you wrote it And this is correct protocol There are complications that all long haulers encounter while driving a 53’ trailer With all do respect, the driver’s are trained to foresee any complications they may have with the truck It is very expensive to call a specialist to assist the driver if the truck is stuck The driver is trained to take no risk because it disrupts traffic and may consequently violate local ordinances

I called Chris Thompson owner of Premier Air, LLC on Sunday morning and he was at my home very promptly to inspect my unit/AC system He was very thorough in his inspection and explained everything in terms a lady could understand I was very pleased with his expertise I would highly recommend Chris to everyone I know I have already recommended him to several people I know because of his knowledge and his quickness to respond to customers Chris goes above and beyond to help his customersI would recommend him a lot higher than a on this rating!!