Jenkins Plumbing Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Here are the main issues that I would be pleased as a customer, if you can address in an itemized fashion:
The sales representative *** stopped answering my calls as soon as I started persuading him of the delivery of my itemsHe promised me of excellent customer service before I signed the contractNot responding to customer calls shows his lack of responsibility to**rds his jobThis reflects on the level of trust that a customer should have on the company.
Every time (since the second week of *** ***) I call the customer service, I never received accurate information of the status of my deliveryOnce I **s given the phone number of some person alleged to be the driverI called that person only to find out that he is in dispatch and I should call back customer serviceHowever, when I called again on *** (***) I **s told that the load is still in the **re house. All I know is that I **s given inaccurate informationWhy **s I provided with falsified information? This again reflects the amount of trust I should have in the company
My request for first date of delivery is *** *Today is *** *It is past your promised delivery frameI can still understand delivery delay being that you are a small companyBecause of the kind of customer service I **s provided both by the sales representative and others, I am very concerned about the status of my MTA
Kindly resolve this matter
Regards,

Greetings,
We are very sorry that it took so long for you to receive
your belongings. We will be
compensating
you $per day that we were late.
Please confirm your address:
*** *** ***
*** ***
*** ** ***
We apologize
for the inconvenience that we have brought upon you and your family. And we appreciate you giving us the
opportunity to provide you with our services

Dear Revdex.com,With the information given on the complaint we do not have a member listed by the name, address, phone number and/or email address in our systemIf they can supply an account number and the member listed on the account I will be happy to look into this
matter. Looking forward to hearing backThank you

"background-text-decoration:none;vertical-align:baseline;">Greetings,
We have reviewed the email that you sent to ***All Services Movers guarantees your estimate as long as the customer provides an accurate inventory list of their homeIn case of any extra items that need to be added to the inventory list, all customers have hours prior to the move to update the listAccording to the email, you sent this email to *** on 7/31, which is within the hour windowYour pickup was 8/However, these charges would have been less of a surprise to you if we did update your inventoryNevertheless, the price would have increased regardless if you increased your loadYou were not charged any penalty feesWe do want you to know that we are willing to assist you further with this claim We will need you to allow us to investigate this issue for an approval of a settlement increasePlease respond to this email with a copy of your Settlement Report This document is what the claims department gives to you when they have completed your claimThe first thing I need to do is to confirm the damages We have not had the opportunity to inspect your load at delivery so we need to see proof of the damages Once we confirm that there are excessive damages, then we will compensate you if we see signs of of negligence If I do not declare that there were excessive damages then you must continue your process with filing a claim with Claims Department with no expectations of an increased settlement amountThere are two things that we will eventually need from you to confirm the damages clear pictures of all of the damages
settlement letter from our claims department
We understand that this may take some time but we must confirm the damages And you must give us this space to confirm that there were, in fact, excessive damages to your load

Sent: Wednesday, June 10, 3:PMTo: drteamSubject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Greetings, Please inform the customer that our resolution is a process. Consequently, it will be resolved. First, we need clarification with the 'payment dispute'. I want to request for those documents to be sent to my email address that she posted. I was unable to open [email protected] In regards to loss/damaged items you must file a claim a fist. Afterwards we will review your case again for approval for an increased settlement amount. Please send the settlement letter to [email protected]. If you have any questions or concerns please contact our customer service for immediate assistance with claims

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,
From: *** *** *** Sent: Monday, November 03, 9:AMTo: drteamSubject: complaint #***
Hi,
I'm not sure of what happen hereI reply to the first message send from the All Service Movers Inc to the Revdex.com website, I select the option not agreeing with them because I have been in communications with them since August and they have not resolve anythingReason why I seek help from Revdex.comThey keep sending me messages, like the one they send to the Revdex.com website, but they do not take any actionsHowever, I see the case is now close assuming it was resolvedCan you please help me with this, I have not receive anything from them and I will like for them to pay the money they over charge me?
Thank you,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [I have not recieved a call from the company regarding the to day search. My question is did it get shipped out with someone elses furniture? Is it in the wharehouse? Additional, communication would help.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,
From: Frankie Simmons [mailto:***] Sent: Friday, October 03, 1:PMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #***
This is to advice you that this complaint has not been resolvedThis is the first message I have receiver from the Revdex.com, other than the responding from the Revdex.com that they will investigateI have received no emails or phone calls from ALL SERVICES MOVERS with any offer for settlementThey are still holding my furniture, despite my and my wife requesting delivery of our furniture several times, plus reduction to the original bid price and further reduction for bad service, loss of items because of not being able to put items in their small truck and no clean up of box trimmings, broken tape left in rooms and other assorted trash. I am still expecting the Revdex.com response and the response from ALL SERVICES MOVERSPlease let me know of the results you said I was sent...I repeat....no settlement has been offered from ALL SERVICES MOVERS despite us requesting delivery of our furniture several times
*** * *** ***
WITH GOD, ALL THINGS ARE POSSIBLE

Sent: Wednesday, August 27, 1:PMTo: drteamSubject: RE: Revdex.com of Houston and South Texas-
Complaint regarding Your Business ***
Greetings,
I was out of office since the 1st of August (vacation) and would like the opportunity to reply to this claim
The response is below:
First and foremost, it is with great regret that we respond to this complaintIt is always our intent to provide you with only the best service
We extend our most sincere apologies for not being able to find your missing itemsWe have made extreme effort to search our trucks and warehouse to redeem the itemsIt brings us great pain when our customer's do not receive items that we had in our care
According to our records you have declined full coverage insuranceWe make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasonsThis is why we make sure our customers our covered under our liability coverage to ensure they are compensated. If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover. Also, you may submit a claim for your damaged tile as well If you have extensive damages then we will be more than willing to reimburse you in full for the missing items
Filling of Claims/ Complaint Procedures:
It is solely the shipper’s responsibility to inspect and indicate damaged or missing items on the inventory logs at the time of deliveryValuation of claim will be based on those indications subject to the limitations of liability as described on the bill of lading
Liability for the moving company will be in accordance with the liability option the shipper contract forTo file a claim or complaint call CSI at toll free (877) or visit there web site a***
All associated with the claim are the shipper’s responsibility

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Friday, October 31, 5:AMTo: ***Subject: Complaint ***
Hello,
I'm sorry but I was just now able to respond to your messagesThe company did deliver my belongings, however they have not followed through with their promise of a refundSo this case is not finishedThank you for the assistance though
*** ***
Sent from Yahoo Mail on Android
Regards,

"background-text-decoration:none;vertical-align:baseline;">Greetings,
According to our records we show the following figures:
Bill
Binding Estimate: $***
Origin/Destination fee: ***
Total: $***
Discount: $***
Grand total: $***
Payment
*** $*** ***
*** $*** ck# *** ** ***
*** $*** ***
TOTAL Paid: $***
We owe you a sum of -$*** in which was mailed to you yesterday ***I have emailed you the invoice

wanted to inform and file complaint I was told over the phone that my past due couldn't wait til the 28th that is fine but I also was told that it will be disconnected on the 27th of october and they have disconnected it today 10/19/16, I was told today over the phone after I spoke with the supervisor she pretty much didn't care said that it was set to be cut off today and I was not informed of this and I was told it will be cut off on the 27th this was never noted into the system and on the email I had received, it doesn't say anything about being cut off on the 19th of october like the woman said it would beI am out right angry and very disappointed I have always been on time on my bill I had surgery issues that took me back but this kind of crap is uncalled for, not putting notes and cutting off someones service at the wrong time is not right I will hope I get reimbursed for my loss of food because of this situation I won't have food for a week and for my children and pets living in this hot conditions with no food for a week my kids will be starving because of this situation can't believe they never wrote notes down.I am not happy how I was treated Yes I was angry and did slip a curse word out because I was not understanding why this happened I was told the 27th of october not today 19th of october I was willing to pay all of what I owe and the next payment and re-connection fee on the 28th of octoberThe supervisor who I spoke with did not care about the situation, I was mislead and now my family is going to pay the price because of their mess upsIf I could switch to another company I would but they are the only company that service my area and I feel that is b/s

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
There has been no attempt by the company to resolve the complaint. The least that could have been done was to offer a portion of my payment as a refund. That is how you resolve the complaint. If my bed rails were located that would have suffice
Regards,
*** ***
405-243-

From: *** ***] Sent: Friday, October 17, 8:PMTo: drteamSubject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #***
Please inform the customer to give us a description of the missing item/s and I will personally inquire to return them to the customer. Also, we will be sending a check in the mail for $as a Customer Satisfaction Discount. Please forward this offer to the customer. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Driver negligence in handling of my bed frame, resulting in substantial damageJust because you have base insurance, does not entitle a company to freely damage furnitureYour driver was visibly upset that he had the incorrect address, no help to assist with three flights of stairs on a humid day, taking the better part of the day to move one bedroom worth of items, and that his claim of the truck not fitting in the first place, to which proved to be futile.
I have followed procedure with your claim dispute policy, and have attached the same pictures from that original claimThe company's desire to settle for $is an example of the lack of customer service that has been demonstrated on three separate occasions nowOnce, by the driver representing your companySecond by the claims personnel who first communicated to me the settlement information, and now thirdly by the email correspondence to which is noted that nothing out of the ordinary happened.
Regards,*** ***

This letter is in response to the complaint submitted to the Revdex.com This response will be to the best of our knowledge and according to
the facts Also, we want to express to you and your family that we have deep regret that our business relationship resulted to this case We will continue to provide you with action behind all of your demands And we appreciate this opportunity that you are giving us to be better
First and foremost, we would to reiterate the terms of delivery All customers are presented with the terms and conditions surrounding our relocation service Within those terms it clearly states that every customer is required to give us 2-days for delivery We do not guarantee delivery dates because we have some many variables during the process of shipping your belongings The customers are permitted to provide us with an 'expected delivery' date in which we make every effort to adhere to
It was not our intent to make the payment an issue And we are very sorry if we interrupted you or your family's day We did not mean to make a nascence out of this situation
We are showing the following payments made:
Total due: $
*** $
*** $794.88 Paid: $
Balance due: $
Also, we are very sorry for the delivery duration We are aware of the possibilities of anguish revolved around moving when you are expecting a company to provide you with service at a set time This is why we were very prompt about notifying you of change as soon as the issue arose within our company And we really appreciate the way you managed when we notified you Thank you for being patient

Greetings,Per our conversation, I did fully explain to you our shuttle service. You expressed to me that a 'rental' appeared at your delivery address for unload. The rental is the shuttle service. Lastly, you informed me that you have a lot of damages. You expressed to me that you did file a claim for the damages. Afterwards, I recommended that you follow up with our claims adjustor to check the status of your claim. If you have any questions or concerns, please contact me.Kevin, GM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I have filed a complaint with your claim department and still have not heard anythingAlso, I was charged the because I told your consultant to keep the couches if the "original" quote could not be honored so if I hadn't argued I would have been paying the extra amount.
Regards,
*** ***

From: *** *** Sent: Wednesday, August 27,
3:PMTo: drteamSubject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #***
Greetings,
I was out of office since the 1st of August (vacation) and would like the opportunity to reply to this claim
The response is below:
Greetings,
First and foremost we would like to apologize for any inconvenient that we have caused to you and your family.
Unfortunately, we do not show that you were overcharged. We have received a total of $from you.
We have checked our truck thoroughly and were not able to locate the glass top We are requesting for you to contact our claims department so that we may compensate you for your loss
Filling of Claims/ Complaint Procedures:
It is solely the shipper’s responsibility to inspect and indicate damaged or missing items on the inventory logs at the time of deliveryValuation of claim will be based on those indications subject to the limitations of liability as described on the bill of lading
Liability for the moving company will be in accordance with the liability option the shipper contract forTo file a claim or complaint call CSI Claims Adjustment Firm at toll free (877) or visit there web site at http://www.csipros.org/ww1/
All associated with the claim are the shipper’s responsibility

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I would like to address some of the things that were stated and referred to in the response from the businessFirst it was indicated that Dispatch was to call me and let me know that the pickup would be late. I do not recall getting that call. In fact when I was making arrangements with your employee ***, it was stated that my belongings would be picked up first since I had to get on the road to *** so that I could sign the papers on my new home so that I would have a place to put my belongings when they arrived. This did not happen.
As to the packing material you used, the only thing you used were the blankets that you wrapped the furniture in. All the other belongings were packed by myself and my ***. The only things not packed were a little food and things I needed to live until the move. I packed those things in my car myself. If your men needed any boxes or tape, I had it there. In fact, since it was so late when they got done packing the truck, I gave them the rest of the packing material (boxes etc) that I had purchased since I did not have time to return it to *** for a refund. When my *** and I packed my stuff, we bubble wrapped everything and used clothing and towels to cushion any breakables. We also used the dish pack boxes and clearly labeled any boxes FRAGILE that had breakables in them. My furniture was the only things that the packers needed to wrap in blankets for moving.
When all my belongings were packed in the truck, I specifically asked the leader of the crew if this was the truck that would come to *** and he said that it was. Needless to say, I was shocked to learn that my belongings were reloaded into a semi truck. I believe that this is when most of the damage was done to my belongings since I watched while they were loaded and saw that they were handled carefully.
***k and I agreed that the truck would start to *** the next day. I was very surprised when I got a call from the driver that stated he was just starting out from *** the day after it was agreed that he would start to ***. This caused me to have to stay in a motel another night and have additional expensesAs for the $*** charge, this was a surprise to me. When ***k and I were making arrangements, I was told there was a down payment which I put on a credit card, an amount to pay at pickup which was a Cashier's Check and an amount to be paid at delivery, also a Cashier's check. When the driver stated he needed another $***, I told him no. He then told me that he would not leave my belongings and would drive off with them. I had to borrow money from my friend and also empty my wallet to come up with the cash as that was the only form of payment the driver would accept. I think it was a SCAM.
***k also told me that the only people who would be handling my belongings, were employees of the company. I was very surprised when only the driver and one other person with him showed up with my belongings. I asked if they were going to move everything themselves and the driver said he was going to sleep and that he had hired some local men to help unload the truck. Another lie by the companyFor your information, at pickup all except a few items were in my apartment with the door level with the parking lot. The other few items were in a storage unit one floor up. At delivery, there are three steps into my new house that things had to be brought up. This was mainly furniture and a few boxes. The rest of my belongings were unloaded and put into my garage with no stairs. I just had two pieces of furniture put into the basement here at the new house.
I did file a claim with *** *** *** as per instructions from All Service Moving. The Claim ID is *** and the Claim Number is ***.
As for photos, I sent them with all three letters that I mailed directly to All Services Movers. Two to ***, *** and one to *** ***. I will also send them to the address in the business's letter under separate E-Mail.
I still do have the box with the glass table top in it and also the cell phone that I found. When the movers put the box in my garage I told them it was not mine and they just looked at it and said that it had my number on it so they were not taking it back. The phone I found on my Headboard after they left.
Another thing that made me upset the day of delivery, was that I had been told that anything that was taken apart at packing would be put back together again at delivery. They driver did not seem to feel that he should do that but I persisted and it was doneIf you need any further information, please adviseRegards,
*** ** ***