Jenkins Plumbing Company

Greetings,
First we would like to thank you for giving us another opportunity to rectify this ordeal.
sans-serif; font-size: 11.5pt;">When we are conducting our moving service we actually do not double the total arbitrarily. We actually use a method to measure your inventory. This method is in accordance to the rules and regulations of the Department of Transportation.
On the day of pick up, if there are any changes to the inventory then we must record your actual weight/volume on a Revised Written Estimate. Our Moving Consultants explain to every customer the significance of receiving an accurate inventory. We give you up to 24 hours to make changes to your inventory. Once we receive a notice before the pick up date that there are changes to the inventory, we will make the necessary changes to the inventory and give you the new price. Every customer has up to 24 hours to make changes to their inventory with our reps. This is the best moment to receive the new price instead of on the day of pick up.
On the day of pick up we conducted an assessment to measure the actual cubic feet of your household goods. The measurements were 4000 cuft which is 2041 cubic feet more than the original estimate. You were charged for the extra 2041 cubic feet in which you incurred.  Please refer to your Interstate Revised Estimate to review the extra items that were not listed on the Printed Binding Estimate.  Therefore, all charges are valid.
 Lastly, we will be sure to pay the driver.

We would like to ask the customer to express to us what more could we do?  We are trying to resolve his complaint but we would like some type of way to rectify this situation.  We simply would like to what we could do resolve this complaint. We are currently under the assumption that the customer doesn't want a resolution, they are just seeking to damage our reputation.  How do resolve this complaint?

I have been very impressed with [redacted] at Premier Air. He is the most responsive contractor I have ever hired and he does only the work that is really needed at the best price. I would not hesitate to contact him moving forward. I switched to [redacted] after using a couple of the larger outfits in town who I felt like were difficult to schedule for work and always quoted me a price that I felt was too high.

Greetings,
 
It is with
regret that we are responding to your complaint and hope there is still a way
that we could rectify this situation.
 
When
we are conducting our moving service we actually do not increase the total price
arbitrarily. We actually use a method to measure your inventory. This method is
in accordance to the rules and regulations of the Department of Transportation.
 
On
the day of pick up, if there are any changes to the inventory (from brokerage) then
we must record your actual weight/volume on a Revised Written Estimate. Moving
Consultants are supposed to inform every customer the significance of receiving
an accurate inventory. Broker companies usually give you up to 24 hours to make
changes to your inventory. Once the broker receives a notice that there are
changes to the inventory, they will make the necessary changes to the inventory
and give you the new price. Every customer has up to 24 hours to make changes
to their inventory with our reps. This is the best moment to receive the new
price instead of on the day of pick up.
 
On
the day of pick up we conducted an assessment to measure the actual cubic feet
of your household goods. The measurements were 797 cuft which is 200 cubic feet
more than the original estimate. You were charged for the extra 200 cubic feet
in which you incurred.
 
If you review
all of our documents it clearly and precisely states that we are agreeing to a
guaranteed delivery window of 2-21 days. 
Keep in mind that it is not typical for us to utilize the entire 21 days.  Normally it takes us less than half of 21
days to complete our delivery, which is standard in the household good moving
industry.  In every document that was
signed or viewed clearly states the following:
 
Delivery: The delivery time frame will be in affect
from the 1st available date that you declare on the order for service/bill of
lading. Our guaranteed window for delivery throughout most of
the US is 2-21 days from 1st available date. The actual delivery
window correlates to distance from origin. You may always contact our
operations department for updates.
Lastly, we did
call you on the 25th of June to give you the name and number of the
driver.  Your items should be to you
shortly.
 
Our Terms and
Conditions is printed on every document that you have signed.  In our Terms and Conditions it states the
following in red:
 
Delivery: The delivery time frame will
be in affect from the 1st available date that you declare on the order for
service/bill of lading. Our guaranteed window for delivery throughout most of
the US is 2-21 days from 1st available date. The actual delivery
window correlates to distance from origin. You may always contact our
operations department for updates.
 
Once you have
signed these documents it gives us the impression that you agreed to these
terms.  Our customers are responsible for
reading the language in our terms and conditions just in case they would like
to ask questions.  The delivery window
was properly disclosed to you. 
Therefore, unfortunately, we are declining your request for a
discount/refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I do not want this back and forth. Shuttle service was not charged Period. The rig that pulled in was regular. Your company held our possessions hostage. We have records and pictures. Either you are going to make this right by refunding our money or not. Your company should not be in bussiness
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  The company clearly states that they will call me on 8-27. They never did and I called twice on 8-28 and left messages for [redacted] to call back to further/complete the resolution. He, nor anyone else at ALL SERVICES MOVERS - HOUSTON, has called me back or returned any of my calls since 8-12-14! I have sent two emails, one on the 12th and one on the 15th; they have not replied to either email. I can not accept their response/message through Revdex.com, unless they follow through and contact me for a legitimate resolution to this issue. Thank you for your assistance in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Dear [redacted],
You have given a $750 as discount. But the driver called me and said that he cannot deliver my stuff and had placed my luggage in the warehouse located in [redacted]. He conveniently charged me an additional $600 for the shuttle charges. This brings the total to $750+$600 = $1350 which is exactly the amount before discount. I just paid the amount ($1350) as I was too frustrated and needed to have my stuff delivered. Additionally upon delivery, I have noticed damaged boxes and my expensive silverware is broken. I am looking into hiring a lawyer to sue this company for the damages.
Regards,
 
[redacted]

Our air went out about 6 weeks agoand we called a company to look at it, He very quickly looked at our unit and proclaimed we needed a whole new unit, there was nothing he could do to get our unit running. We told him we could;nt afford a new unit at 7000.00.I waited about a month and decided to call premier I AM SO GLAD I DID. The owner came out and said all we needed was a fan motor and fixed it right up for 600.00. They we so kind and courteous. I will always call them in the future. They are excellent at their job.

Greetings Mrs [redacted]I will inquire about this ordeal on Monday.  Please give me within 2 days to call you with an accurate update.  I will need this time to question every individual that was involved with the information that you presented to me within your complaint.  You...

will be receiving a call from the General Manger once I receive the most accurate information.

I called Chris Thompson owner of Premier Air, LLC on Sunday morning and he was at my home very promptly to inspect my unit/AC system. He was very thorough in his inspection and explained everything in terms a lady could understand. I was very pleased with his expertise. I would highly recommend Chris to everyone I know. I have already recommended him to several people I know because of his knowledge and his quickness to respond to customers. Chris goes above and beyond to help his customers. I would recommend him a lot higher than a 10 on this rating!!

Greetings,We want to first express to you our sincerest apology for any inconvenience that we may have caused to you or your family.  Our intentions were to provide you with good services.  According to your invoice, it seems that you were not charged for anything extra...

prior to delivery.  At delivery we charged you for shuttle service.  We are required to utilize a shuttle when our 53' trailer can't park within 500 ft of your door.  See our Terms and Conditions below:Shuttle service- If Semi
truck cannot park within 500 feet of home or building, we will most
likely have to utilize an additional smaller truck in order to safely
deliver your goods. This is a minimum charge of $350.00 (for shipments
smaller than 400 cubic feet or 2800 lbs) and more (for shipments over
2800 pounds).  We were not trying to make this a bad experience for you.  Nevertheless, there are agreements that we made prior to pick up.  If there was something that wasn't understood then you must call your representative for clarification or a discount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
 
I received the response and found this to be a complete lie and I think you are misinformed. We argued that we did not need the trailer but instead we went back and forth. You guys broke a lot of my things that are expensive and made this move very difficult by not providing the service we agreed upon. My family was put through a lot of nonsense when dealing with your company. My resolution is to reimburse us for the headache you caused and put my family thru holding our possession's hostage. This very insulting and if you value your company then make this right.alot of people pay hard earned money for moves and you guys should make it satisfactory not try to scam people to pay more . Please refund out money   we atleast earned that
Regards,
[redacted]

I was out of office since the [redacted] (vacation) and would like the opportunity to reply to this claim.  
 
The response is below:
 
 
Greetings,
 
First and foremost we apologize for the inconvenience that we have brought upon you and your family.  We wish that you had a better experience with our services.  We will make every effort to rectify this ordeal.
 
We have requested for you to file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick up.  We offer this plan for situations like this.  The plan is inexpensive and covers your property and household goods at full value.  If the customer chooses not to purchase the full coverage insurance then you must file a claim with our liability coverage plan for compensation.  Nevertheless, we will make another effort to find your missing items.
 
In addition, could you address the fraudulent charges because I want to look into this ordeal to possibility refund any fraudulent charges back to you?  Lastly, your items were never stolen but if you give us another opportunity to search for your missing items, then we will vigorously look for your items and return it to you.

We gave this customer a $750.00 discount off his final bill.  We have confirmed that he was satisfied with this this offer.  I am requesting for this complaint to be closed as resolved.  Thank you!
 
In respect and regards,
 
[redacted]
Moving Manager
[redacted]

Greetings,
We apologize
for not...

provided you with a better experience. 
We understand
that our customers want to receive their items as soon as possible but since
this is still the peak season we have been taking longer than usual.
Our Terms and
Conditions is printed on every document that you have signed.  In our Terms and Conditions it states the
following in red:
Delivery: The delivery time frame will
be in affect from the 1st available date that you declare on the order for
service/bill of lading. Our guaranteed window for delivery throughout most of
the US is 2-21 days from 1st available date. The actual delivery
window correlates to distance from origin. You may always contact our
operations department for updates.
Once you have
signed these documents it gives us the impression that you agreed to these
terms.  Our customers are responsible for
reading the language in our terms and conditions just in case they would like
to ask questions.  The delivery window
was properly disclosed to you.  In our
contract it states that we will compensate the customer $25 per day if we cannot
deliver within the 2-21 days. 
I will review
your contracts to see if the delivery was passed the 2-21 days.  If we were in breach, then we will mail you a
refund amount.

Complaint: [redacted]
I am rejecting this response because:
Regards,
I 
[redacted] see that BEC is the ONLY power company that services the area, therefore the standards are *Word Rejected* for people with financial troubles. The customer service is usually rude. The [redacted] had a serious, I don't care attitude and told me to basically figure it out and it's my issue, not theirs. Yes my bill are behind, that'S why I asked for the payment plan or whichever was asked for, to get back on track. these people are crooks and want to nickel and dime everyone. If not fixed, it will be known.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Did you get my reply dated yesterday to this memo of yours? every time I tried to send it, I got a message back from you that you were having computer problems. I had attached copies of my cashiers checks and my contract to my memo and I am wondering if that was the problem. Please advise if you did not get it and I will try something else to get the information to you.
Regards,
[redacted]

We do want you to know that we are willing to assist you further with this claim.  We will need you to allow us to investigate this issue for an approval of a settlement increase.
 
Please respond to this email with a copy of your Settlement Report.  This document is what the claims department gives to you when they have completed your claim.
 
The first thing I need to do is to confirm the damages.  We have not had the opportunity to inspect your load at delivery so we need to see proof of the damages.  Once we confirm that there are excessive damages, then we will compensate you if we see signs of of negligence.  If I do not declare that there were excessive damages then you must continue your process with filing a claim with Claims Department with no expectations of an increased settlement amount.
 
There are two things that we will eventually need from you to confirm the damages.
 
1.  clear pictures of all of the damages
2.  settlement letter from our claims department
 
We understand that this may take some time but we must confirm the damages.  And you must give us this space to confirm that there were, in fact, excessive damages to your load.

UPDATE [redacted] After everything has been unpacked I am missing the entire second load which I was told was 500 cubic feet I am missing boxes of stuff the company has been completely unresponsive and uninterested in helping me or fining my things. I paid for full pack and I had so many thing damaged...

in the boxes all of my things were carelessly handled. None of the boxes were marked for location so when delivered they mounded over a hundred boxes 6 foot high in two rooms and left. None of my furniture was reassembled and come to find out all of the hardware was lost to every single piece of furniture that was taken apart. This company has stolen my things and stolen my money for service and it's obvious they must change names once a year to remain a [redacted] with a decent rating.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  If All Services Moving Company will send me the name, complete Snail Mailing Address, Mail Stop, Phone Number and  any other information necessary to have information get into the right person's hands to handle this situation as soon as possible, I will send copies of all my information and papers regarding this complaint by Certified Mail for the third time.   Since things seem to get lost or can not be found once they are sent, I want to send the information to the right person so this matter can be settled as soon as possible.
Regards, 
[redacted] B. [redacted]