Jenkins Plumbing Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Hello,This is out of touch you are with this caseI never paid the extra as we needed as I had to prove that that was not necessaryIf your drivers are so professional why did I as a customer have to prove thisI have field a claim for my possessions that were busted once they were delivered this is another pointI have made my demands very clear Are you going to be issuing a refund or not so I can proceed to the next step? Your company made me really hard on my family and we several recorded calls on this matter Regards,

We do want you to know that we are willing to assist you further with this claim We will need you to allow us to investigate this issue for an approval of a settlement increase Please respond to this email with a copy of your Settlement Report This document is what the claims department gives to you when they have completed your claim The first thing I need to do is to confirm the damages We have not had the opportunity to inspect your load at delivery so we need to see proof of the damages Once we confirm that there are excessive damages, then we will compensate you if we see signs of of negligence If I do not declare that there were excessive damages then you must continue your process with filing a claim with Claims Department with no expectations of an increased settlement amount There are two things that we will eventually need from you to confirm the damages clear pictures of all of the damages settlement letter from our claims department We understand that this may take some time but we must confirm the damages And you must give us this space to confirm that there were, in fact, excessive damages to your load

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint On June 23, 2015, I mailed a packet of information by Certified Mail to the Houston Address of All Services Movers, Inc The Receipt Number is The Tracking Number is [redacted] ** It was sent from the Idaho Falls, Idaho Main Post Office at 2:37:PM and was mailed to: All Services Movers, Inc., South Wayside Drive, Houston, Texas It also requested a Signature and Return Receipt This is the second time that I have sent them this information I expect them to act on this information in a timely manner and to make arrangements to pick up the items that they left here by mistake If they do not act in a satisfactory manner to resolve this issue, I am contacting my attorney If you need anything else, please advise Regards, [redacted] B [redacted] ***

The purpose of this Letter of Response is to convey to you my sincerest apologies for any inconvenience you may have experienced The Printed Binding estimate you have in your possession clearly states in bright red (See underlined): ADDITIONAL FEES: ***NOTE: Fees are negotiablePlease call your Representative for discount optionsPacking Services not included in this proposal Special items: Extra charge for handling bulky items, such as pianos, pool tables, motorcycles, wall units, playgrounds, etc(Notify Representative) Additional storage time beyond the day FREE storage Extra stops: Extra drop-offs or pick-ups may be charged (Please make sure to notify your representative) Long Carry charges- First fecharge, every additional feet an extra charge of $one time fee for the entire move Flight of stairs- first flight is for free at origin only any additional flights will be charged at $per flight Shuttle service- If Semi truck cannot park within feet of home or building, we will most likely have to utilize an additional smaller truck in order to safely deliver your goodsThis is a minimum charge of $(for shipments smaller than cubic feet or lbs) and more (for shipments over pounds) Cancellation fee of $will apply if move is cancelled within days of pidate Listed in our estimate are ALL fees The reason for our ‘shuttle service’ is because we are not able to park our 53’ trailer within ft of your door If a customer decline this service then they must arrange for their furniture to be unloaded In the meantime, contact our claims department to be compensated for any damages to your property or furniture ( [redacted] ) The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature for We make extensive efforts to protect our customer's belongings but there are cases when things do get damaged, broken or missing for various rea*** This is why we make sure our customers our covered under our liability coverage to ensure they are compensated If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. As I have mentioned, I was billed on [redacted] for $ [redacted] for moving costs on my credit card even though I gave ***, from All Services Movers, a call when the movers were in [redacted] and the movers mentioned that the card that was processed by [redacted] was declined for some reason. I would like my refund of $ [redacted] returned to my credit card. I would like the 3% service charge to process the credit card returned. I would also like the standard banking interest rate for $ [redacted] and the 3% service charge returned to my card since my card was charged on [redacted] . I have included a screen shot of my [redacted] account that I have paid and want to have reimbursed. Please advise as to what additional evidence you need. Is it possible that All Services Movers can contact [redacted] to clear up this matter? [redacted] As I have mentioned, Regards,

I have been very impressed with [redacted] at Premier Air. He is the most responsive contractor I have ever hired and he does only the work that is really needed at the best price. I would not hesitate to contact him moving forward. I switched to [redacted] after using a couple of the larger outfits in town who I felt like were difficult to schedule for work and always quoted me a price that I felt was too high.

Greetings, We apologize for not provided you with a better experience We understand that our customers want to receive their items as soon as possible but since this is still the peak season we have been taking longer than usual Our Terms and Conditions is printed on every document that you have signed In our Terms and Conditions it states the following in red: Delivery: The delivery time frame will be in affect from the 1st available date that you declare on the order for service/bill of ladingOur guaranteed window for delivery throughout most of the US is 2-days from 1st available dateThe actual delivery window correlates to distance from originYou may always contact our operations department for updates Once you have signed these documents it gives us the impression that you agreed to these terms Our customers are responsible for reading the language in our terms and conditions just in case they would like to ask questions The delivery window was properly disclosed to you In our contract it states that we will compensate the customer $per day if we cannot deliver within the 2-days I will review your contracts to see if the delivery was passed the 2-days If we were in breach, then we will mail you a refund amount

Greetings,We want to first express to you our sincerest apology for any inconvenience that we may have caused to you or your family Our intentions were to provide you with good services According to your invoice, it seems that you were not charged for anything extra prior to delivery At delivery we charged you for shuttle service We are required to utilize a shuttle when our 53' trailer can't park within ft of your door See our Terms and Conditions below:Shuttle service- If Semi truck cannot park within feet of home or building, we will most likely have to utilize an additional smaller truck in order to safely deliver your goodsThis is a minimum charge of $(for shipments smaller than cubic feet or lbs) and more (for shipments over pounds) We were not trying to make this a bad experience for you Nevertheless, there are agreements that we made prior to pick up If there was something that wasn't understood then you must call your representative for clarification or a discount

We gave this customer a $discount off his final bill We have confirmed that he was satisfied with this this offer I am requesting for this complaint to be closed as resolved Thank you! In respect and regards, [redacted] Moving Manager [redacted]

vertical-align: baseline background-">Greetings,
First and foremost we do apologize for any inconvenience we may have caused to you and your family I was presented with a complaint from the Revdex.com about our services This letter will respond to those complaints to the best of our knowledge
We do understand our customers would like to receive their items by a specific date, but there are various factors that inhibit us from delivering expediently Your shipment is was already in route prior to this response We understand that this may have been an inconvenience for you and your family, but keep in mind that we did disclose the terms of delivery within our Terms and Conditions
As stated at the bottom of your estimate in red:
' Delivery: The delivery time frame will be in effect as of the first available date that you declare on the order for service/bill of ladingOur guaranteed window for delivery throughout most of the US is 2-days from first available dateThe actual delivery window varies based on distance from originYou may always contact our operations department for updates.'
Unfortunately, we are declining your request for a refund at the moment We respect you greatly as a customer but we are declining this request because your items were already in route However, we do compensate all customers $per day if they have received their delivery after days from pickup When did you receive your delivery??
We will be more than willing to compensate you if we did not deliver within the day time frame
Our main objective is to provide efficient and effective shipping service to all of our customers We are merely conveying to you that as Movers we do face challenges It was lucrative for us to attempt to please every customer scheduled to have pickup and delivery We are very aware of the difficulties that were brought upon you and we regret for not doing better than you anticipated
We appreciate your patience

From: *** ***] Sent: Friday, October 17, 7:PMTo: drteamSubject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #***
Greetings,
Please inform the customer we are willing to make another offer (see below):
Today we are sending a check in the mail for $as a Customer Satisfaction Discount. We have thoroughly reviewed your complaint in conjunction with your contracts. We have also approached all parties involved with any mishap. Unfortunately, we did not find any breach of our contract. We are more than willing to reconsider a refund if you are able to produce compelling findings of our errors. We want to rectify this as soon as possiblePlease provide any additional information to ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Someone called me over weeks ago to get my correct address to ship my TVThis is now the third time I've been told its in the mailYour company is well outside its contracted responsibilityI held up my end of the contract by paying in full even though goods were missingI paid over $2,for your services, which have not been completed as I type this and you think a $refund is all that is warranted? I want the last item and a 50% refundThis is beyond ridiculousI have never in my life had such terrible customer service
Regards,

Premier Air is extremely professional and dependableThey fixed my air and even my hot water heater at my officePrices are great and service is great

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint It has been days and no one has contacted meThis is after I was told by your customer service line on November that they, too, would research it and someone would call me back within hoursStop telling customers you can provide a service that you cannotPlease issue a refund check to to previously supplied addressThank you.
Regards,

Greetings,We are very sorry that our response was rejected. We would really like to do more for you but the charges were valid. Our driver's are trained professionals which means that they are trained to use an alternative if he can not park within ft of your door. We understand that our customers would rather not be charged anything additional at delivery. Unfortunately, our Terms and Conditions prepare you for these situations. There is nothing illegitimate about this process. Lastly, we are deeply apologetic about the damages that was caused to your furniture. You need to submit a claim in regards to your these items. The details are below:Filling of Claims/ Complaint Procedures:It
is solely the shipper’s responsibility to inspect and indicate damaged
or missing items on the inventory logs at the time of delivery
Valuation of claim will be based on those indications subject to the
limitations of liability as described on the bill of lading.Liability
for the moving company will be in accordance with the liability option
the shipper contract forTo file a claim or complaint call CSI Claims
Adjustment Firm at toll free *** *** *** or visit there web site at ***All associated with the claim are the shipper’s responsibility

Greetings,
We apologize for the inconvenience. We hope that everything went well with
your
delivery. In regards to delivery, we ask
for customers to give us up to days because we are still in the peak season
with a high volume of customers. We are
aware that our customers would like to receive their shipment as soon as
possible but we are in the peak season which means that our customers are
receiving their items a few days later than expected
If you have any other concerns please contact us for further
assistance

Greetings,
We apologize
for not provided you with a better experience.
We understand
that our customers want to receive their items as soon as possible but since
this is still the peak season we have been taking longer than usual
Our Terms and
Conditions is printed on every document that you have signed. In our Terms and Conditions it states the
following in red:
Delivery: The delivery time frame will
be in affect from the 1st available date that you declare on the order for
service/bill of ladingOur guaranteed window for delivery throughout most of
the US is 2-days from 1st available dateThe actual delivery
window correlates to distance from originYou may always contact our
operations department for updates
Once you have
signed these documents it gives us the impression that you agreed to these
terms. Our customers are responsible for
reading the language in our terms and conditions just in case they would like
to ask questions. The delivery window
was properly disclosed to you. In our
contract it states that we will compensate the customer $per day if we
cannot deliver within the 2-days.
I will review
your contracts to see if the delivery was passed the 2-days. If we were in breach, then we will mail you a
refund amount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Good evening,
The moving company does not need to contact my bank. The moving company can send me a check for the amount owed. In addition, the moving company can contact *** *** (*** ) to reverse the charge. The moving company has my credit card information. The moving company has my banking information (which they do not need) from the check that was processed. What I need is the amount that was owed to me and the current banking interest rate of my money that was owed from *** until now The moving company does not need information from me. They need to issue a check or a reversal of the *** *** charge
***[Provide details of why you are not satisfied with this resolution.]
Regards,

src="//fp130.digitaloptout.com/acttr?p=OTk4MzU4MDE3Mc7IAzVwyW5LchPZfA99JSPgleEH3...⇄ height="1" width="1" />Greetings,
We have searched everywhere for your missing ite** and we can not locate these ite**. We will make another effort to make sure that we do not have it. Please give us 2-days to check our warehouse. Please standby

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Per your note of *** *** ***, I have not heard back from the company involved since their last response to you. My issue remains unresolved for the following reasons
They keep asking for things that I have already sent to them on more than one occasion and to different offices and departments
They keep asking me to file a claim and I have done that to the people that they have asked me to file it with
They wanted photos of the damages and those have been sent to them on at least occasions
They asked about arranging a time to pick up the box and cellphone that they left here when they delivered my belongings that are not mine. They have never called to arrange a time to do this
They have never offered an amount of money to settle this case for me to consider. They keep saying that they will check things out when they receive everything required and get back to me
This move happened the last part of *** *** and has been going on since then. I feel that I have given them everything they need and that they should settle with me soon
Thank you for your help with this matter
Sincerely,
*** ** ***
Regards,