Jenkins Plumbing Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The way this company has conducted itself is not professional.  The electronic agreement versus the written agreement I signed are different.  It appears they are taking the parts out of both contracts that would benefit their company.  All I want is my bed rails.  I could list all the other things that was damaged but the main thing is my bed rails. Your service and response in inadequate.  My next response is to ensure I make everyone I know through social media, and in the local media know of the poor service recieved with All Service Movers.  I gurantee i'm not the only one.
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Good morning - I received a message today saying my complaint has been closed. I wasn't aware that I needed to respond to the business's inquiry. Please see below. They said they would figure a refund amount and then they would call to negotiate. When I read it, I was thinking they would contact me. As per usual, there was no phone call, no discussion, no follow up e-mail or posting to Revdex.com, so I am at a loss. If you would, please re-open the complaint and repost their promise to discuss the refund amount. 
Thank you. [redacted]
Regards,

We will be responsible and contact your bank for a resolution.  Please respond with your bank contact information asap.

From: [redacted] Sent: Friday, October 17,...

2014 8:30 PMTo: drteamSubject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]
 
On September 15th, our manage sent you an email that stated that the delay was beyond our control.  There was no way that we could have expedited the process.  We are definitely compensating you for this mishap as stated in my email.  It stated 2-3 days for refund but I was required to know when you received your furniture so that we may know how many days we were late.  Once we calculate the days late times the per diem by law; we will credit you for our breach.  We know the date when you received your belongings but I do want to be on the same page to make sure that we accurately calculate the correct amount of days late.  Please respond with the date that you received your belongs so that we can proceed with compensation.  
 
Thanks!
 
This an email chain between the customer and ASM:
 
 
 
-------- Original Message --------
Subject: RE: [redacted]
From: [redacted]
Date: Mon, September 15, 2014 5:35 am
To: [redacted]
 
Greetings,
 
I am a manager with actual influence, but unfortunately we will not be able to speed up this process.  We are still in the high season so it leaves us no room for delays or mishaps.  Your items were due to be loaded yesterday, so I will confirm to be sure that it was loaded.  In addition, you will be receiving a refund at delivery.  Please give me 2-3 days for a refund amount.
 
[redacted]
Moving Manager
[redacted]
 
-------- Original Message --------
Subject: [redacted]
From: [redacted]
Date: Wed, September 10, 2014 12:12 pm
To: [redacted]
 
First of all, if this issue is not resolved soon I will do everything I can to ensure everybody knows about the reality of All Services Movers. My shipment was picked up on July 21 in WA and still has not been delivered as of September 10 in it's assigned destination of Chapel Hill, NC. The entire experience so far with your company has been one of lies, misinformation, and neglect.
 
The various operators, dispatchers, supervisors or whatever you call them have continued to impress me with their inability to find accurate information and their complete disregard for customers. I have been told for over a month now that my items were both IN North Carolina and that they would be arriving soon at my new address in Chapel Hill, North Carolina. Nothing has happened and every time I have been told I would be contacted immediately with updated deliver information, nothing has happened. In fact I have not once been contacted after a guarantee from "dispatch" that I would be updated on my shipment.
 
I am expecting to see real movement on your side and see my personal belongings soon or I will not only go to the Revdex.com but do everything I can to ensure nobody utilizes your services. I am an Army veteran, recently discharged from the military, and your agent in WA knowing my personal situation makes me even more convinced that you have no regard for your customers or their lives.
 
I would like to speak to a manager with actual influence soon please.
 
Regards,
 
[redacted]
 
[redacted]

The purpose of this Letter of Response is to convey to you my sincerest apologies for any inconvenience you may have experienced.
 
The Printed Binding estimate you have in your possession clearly states in bright red (See underlined):
 
ADDITIONAL FEES:
 
[redacted]NOTE: Fees are negotiable. Please call your Representative for discount options.
Packing Services not included in this proposal
Special items: Extra charge for handling bulky items, such as pianos, pool tables, motorcycles, wall units, playgrounds, etc. (Notify Representative).
Additional storage time beyond the 30 day FREE storage.
Extra stops: Extra drop-offs or pick-ups may be charged (Please make sure to notify your representative).
Long Carry charges- First 100 feet-no charge, every additional 100 feet an extra charge of $60.00 one time fee for the entire move.
Flight of stairs- first flight is for free at origin only any additional flights will be charged at $60.00 per flight.
Shuttle service- If Semi truck cannot park within 500 feet of home or building, we will most likely have to utilize an additional smaller truck in order to safely deliver your goods. This is a minimum charge of $250.00 (for shipments smaller than 400 cubic feet or 2800 lbs) and more (for shipments over 2800 pounds).
Cancellation fee of $300 will apply if move is cancelled within 5 days of pick-up date
 
Listed in our estimate are ALL fees.  The reason for our ‘shuttle service’ is because we are not able to park our 53’ trailer within 500 ft of your door.  If a customer decline this service then they must arrange for their furniture to be unloaded.
 
In the meantime, contact our claims department to be compensated for any damages to your property or furniture ([redacted]).  The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature for.  We make extensive efforts to protect our customer's belongings but there are cases when things do get damaged, broken or missing for various rea[redacted].  This is why we make sure our customers our covered under our liability coverage to ensure they are compensated.  If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]
Regards,
  This response is unacceptable as I have been completely inconvenienced due to this company's deceptive practices to gain my business, not to mention there was no acknowledgement of a discount that I requested to make up for the amount of money that I have had to spend on hotels, clothes and food. My children were unable to start school on time, and I have a loss of wages due to my work equipment not arriving in a reasonable amount of time. I am a hair stylist and my salon equipment is being held with this company, causing me to be unable to work and support my family. I have also not received any kind of apology for the company's rude representatives during recent telephone interactions. They are not taking any accountability for their gross negligence and completely turning my life upside down for the last month.
 
[redacted]

Greetings,With all do respect, when we spoke, you expressed to me that we used a rental (shuttle service) to complete your delivery.  This is what we charged you for.  However,
if you have damages to your furniture then we must follow the
procedures to compensate you.  You must file a claim a first.  Afterwards
we will review your case again for approval for an increased settlement
amount.  If you have any questions or concerns please contact our
customer service for immediate assistance with claims.

Bartlett Electric Cooperative (BEC) received your letter relating to a complaint filed by [redacted] on 8/27/14 and assigned ID# [redacted].
0.35in;">BEC representatives have spoken with Mr. [redacted] on three different occasions and explained BEC's payment arrangement process. Representatives explained that BEC policies require Members to establish service with BEC for at least six months prior to setting up a payment plan. Additionally, a Member must call prior to the delinquent due date in order to set up a payment plan.
Mr. [redacted] established service with BEC on May 16, 2014. His first bill for service was due on June 16, 2014 for the service dates of 5/16/14 to 5/20/14 in the amount of $32.35. No payment was received. The next billing cycle was processed on 6/27/14 with a due date of 7/16/14 for the service dates of 5/20/14 to 6/20/14 in the amount of $273.26 plus the previous balance of $32.35 which brought the balance to $305.61. Again, no payment was received. Since payment was not received by the due date, a penalty of $13.66 was applied bringing the total balance to $319.27. Mr. [redacted] did not contact our office until July 22, 2014 to try and rectify his two delinquent payments.
BEC Member Service Representatives make every effort to treat all Members with respect and remain professional at all times. BEC Member Service Representatives are here to serve the needs of our Member owners and Mr. [redacted] has been treated no differently despite his obscene language and disregard for our company policies. Additionally, Mr. [redacted] was provided the number for the Help Center that can provide assistance to our Members for these types of situations.
Bills are due on the 16th of every month. Payments not received by 5:00 pm on the due date are subject to a 5% penalty. BEC Members' receive a friendly reminder if payment is not received. These reminders explain that the Member is being provided an additional 10 days to make payment before the account will be disconnected.
Sincerely,
[redacted]
Member Services [redacted]
Bartlett Electric Cooperative, Inc.
[redacted]e
[redacted] Fax

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID
[redacted], and have determined that this proposed action would not resolve my
complaint.  
As I have mentioned, I was billed on [redacted] for $[redacted] for
moving costs on my credit card even though I gave [redacted], from All Services
Movers, a call when the movers were in [redacted] and the movers
mentioned that the card that was processed by [redacted] was declined for some
reason.
I would like my refund of $[redacted] returned to my credit card. I would
like the 3% service charge to process the credit card returned. I would also
like the standard banking interest rate for $[redacted] and the 3% service charge
returned to my card since my card was charged on [redacted]. I have included a
screen shot of my [redacted] account that I have paid and want to have reimbursed. Please
advise as to what additional evidence you need. Is it possible that All
Services Movers can contact [redacted] to clear up this matter?
 
 
[redacted]
    
As I have mentioned,
Regards,

Greetings,Our mailing address:4300 S. Wayside drHouston, TX 77087Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]
Regards,
 
I used the term stolen because my items left in your care are gone. And what was returned was handled so carelessly that every piece of furniture I have has received damage. Others like my computer desk which the driver said was so damaged they wouldn't load it I assume are just gone forever. I did not purchase the insurance because I had thought I was hiring a reputable company who would care for my things as their own. As your salesman said give the smaller guy a chance. Obviously I regret not taking that $[redacted] you wanted for full coverage insurance and hiring one of the larger nationwide companies that I have used before without a problem.
So my fraudulent charge I was charged for a second load that was given a discount on, because the guys never showed up on the second day nor bothered to call. The discounted amount was the sum of [redacted]. I use the word fraud because although they did come back two days later and pick up the rest of my things your company has failed to not only keep up with them but deliver them as well I paid for a service I never received. My missing items range from a charcoal grill a computer desk to boxes of dishes, clothing/shoes, bedding, very expensive books, to a large 55"TV. Your offer of a refund of $[redacted] for losing $[redacted] worth of my things is of little consequence to me at this point. What does concern me is you willing took my $[redacted] to pack and transport my things and completely did not hold up your end of the deal. All a man has in this life is his word my word is I would pay timely for your service yours would you complete it in good faith to the best of your ability. Your word is worth nothing to me. The part I am most concerned with is your [redacted] office holds a [redacted] which I was so proudly told about by your salesman, while your office in [redacted] is unregistered and carries an F rating. I will file my claim and receive 60 cents per pound  as your limited coverage provides, but this in no means makes right the wrong you have done. Full value replacement can't right the mistrust and lack of care your company has so willing provided. I have demanded a full refund because your company has not fulfilled our contract and I believe I am within my rights to ask for a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  On June 23, 2015, I mailed a packet of information by Certified Mail to the Houston Address of All Services Movers, Inc..  The Receipt Number is 7013 3020 0000 6608 9108.  The Tracking Number is [redacted].  It was sent from the Idaho Falls, Idaho Main Post Office at 2:37:41 PM and was mailed to:  All Services Movers, Inc., 4300 South Wayside Drive, Houston, Texas 77087.  It also requested a Signature  and Return Receipt.   This is the second time that I have sent them this information.  I expect them to act on this information in a timely manner and to make arrangements to pick up the items that they left here by mistake.  If they do not act in a satisfactory manner to resolve this issue, I am contacting my attorney.  If you need anything else, please advise.    
Regards,
[redacted] B. [redacted]

Please do not make the same mistake that I did. Call another company! Chris does not show up on time, quality of work sucks, and I really think that he does not know what he is doing..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Hello,This is out of touch you are with this case. I never paid the extra as we needed as I had to prove that that was not necessary. If your drivers are so professional why did I as a customer have to prove this. I have field a claim for my possessions that were busted once they were delivered this is another point. I have made my demands very clear . Are you going to be issuing a refund or not so I can proceed to the next step? Your company made me really hard on my family and we several recorded calls on this matter.
Regards,