Dear *** ***
Thank you for providing us with the additional information Due to the delivery driver's being contracted through a 3rd party, we are unable to intervene in regards to property damage claimsI have re-send the information to *** *** to contact you again in regards to the pending property damage claim
Please feel free to contact us directly at *** *** should you have any additional questions or concernsSincerely,
Jerome's Furniture
In regards to this claim, our office has been trying to reach the consumer for a month to have the parts installed
"serif"Times New Roman"">
We also called again today and the Daytime phone # the customer provided was the only valid phone # A message was left on this number for the consumer to contact us to have the parts installed
We are unable to comply with their request for replacement; however, we have all the necessary parts for the repair to be completed
An e-mail was also sent to the customer for a reply
To schedule the appointment, the consumer would simply need to contact us at*** ***
The consumer’s service reference # is ***
Sincerely,
Jerome's Furniture
For this claim, I e-mailed the customer directly asking for pictures of the peeling
Please see below for the e-mail coorespondence:
I received information from the Revdex.com in regards to concerns you have expressed on the piece sectional which was delivered on May 31, 2010. I apologize for any inconvenience which may have occurred
At the time of purchase your merchandise came with warranties. The first is a warranty directly through Jerome’s. This warranty covers any manufacturing defects which are reported within the 1st year.
The one year warranty on the sectional expired on May 31,
The second warranty, which you opted to purchase, is the *** Protection Plan. This warranty covers an array of one time accidental damages which occur in your residence. Please see the *** warranty for an outline of what is directly covered under the warranty
Unfortunately, *** does not warranty peeling, since peeling occurs over a period time and is not from a one-time incident
We are unable to comply with your request for repair or replacement of your merchandise, however, if you are able to send me pictures to the e-mail address in this e-mail, I can gladly review them for any other possible options
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns. You may also simply reply to this e-mail
Please let me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is ridiculous! At this point I wish no further correspondence from this company!
Regards,
*** ***
I e-mailed the customer directly on the additional questions she had
The customer's original order was already cancelled with Jerome's and a full refund was issued
The $credit which has been provided was for the inconvenience on her order that she cancelled. The $credit is non-refundable and was issued in lieu of the $gift certificate being sent
As a courtesy, I will waive the new delivery charge on her future purchase, however we are unable to price match her new selection
This is the extent of compensation we are able to provide the consumer
If she wishes to purchase new merchandise and use the $credit and the free delivery charge the order would need to be processed in one of our nine showroom locations. Credits cannot be applied toward online purchases
The consumer has my contact information to e-mail me with any additional questions
Sincerely,
*** ***
Customer Care Manager
In regards to this
claim, within weeks after delivery the consumer would have received paperwork
in the mail directly from *** who is the extended warranty carrier
"Times New Roman","serif"Times New Roman";">
This warranty
information would indicate what is covered under the year OOPS protection
plan from *** The policy covers any array of one-time accidental
stains or damage; however, springs in the frame are not covered under the
warranty
In order for the springs
to be covered through Jerome's, the claim would need to have been called into
us prior to December 28, 2014, which was the end of the one-year warranty for
manufacturing defects to be reported
The consumer does still
have a warranty for a total of years (from the original delivery date) for
the frame to be repaired; however, this does not cover springs
We can gladly recommend the
consumer to contact a 3rd party company called *** *** Their
office can be reached at *** ***
If the consumer believes
the wooden frame on the sectional is broken, they can contact us directly at
(*** *** and we can send out one of our service technicians to repair the
frame in the residence
Should the consumer have
any additional questions or concerns, please contact us at the number listed
above
Sincerely,
Jerome's Furniture
In regards to this consumer complaint, the customer already had delivery on January 8, of newly selected merchandise
A refund of $was also processed back to the consumer original method of payment for the inconvenience which occurred
Please let me know if you need any further information
Sincerely,
*** ***
Customer Care Manager
The consumer was contacted directly A $refund has been provided for the inconvenience and the standard throw pillow that the consumer was missing we will be pulling from stock when the customer schedules her delivery
She is also able to keep the incorrect special
order pillow
The consumer has been notified we can work around her schedule on a non-holiday week/weekend
The consumer can contact us back at*** ***
Sincerely,
Jerome's Furniture
Received emails stating custom items were in and they were not- I asked for morning! They gave a time between 11-3pm- It's *** that we spend $and their place of business cannot accommodate our request that was made over a month ago! I want a call from the CEO's office! The people in the delivery Dept are RUDE! The manager at the Anaheim store is rude, too! *** is the only decent person we dealt with at Jerome's! Now I see why this business gets poor reviews!
In regards to this claim
the actual claim is through a 3rd party warranty carrier, ***
*** solely authorizes Jerome's to order the part
","serif"Times New Roman"">
This particular part can
take up to days to receive from the manufacturer since the part is being
shipped from overseas Unfortunately we cannot provide alternative
options on the recliner since this is a claim through ***
At the time of purchase,
the recliner did come with a warranty directly through Jerome's This
warranty is for parts and repairs only and covers any manufacturing defects
which are reported to us within the first year from the original delivery or
pidate
The one year warranty
for your merchandise expired on September 28,
Correspondence has been
sent to our parts department to confirm when the parts will arrive here in our
Distribution Center A Customer Care Representative will be in contact
with you within hours with a resolution
If we are unable to
acquire the parts, we will notify ***, who in return will offer
alternative options to order the part
Please feel free to
contact us at *** *** should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, please see the details below
Jerome’s has finally addressed our warranty claim but our request that Jerome’s either replace the furniture or refund our money still stands. Under the states implied warranty of merchantability, also known as California Civil Code, the day window for Jerome’s to perform the needed repairs has expired and in a phone message by *** *** of Jerome’s on 2/3/she indicated that they needed to import parts from overseas and that sometimes it takes up to weeks which is quite unacceptable for a couch set that is not even a year old
As was noted in the claim, this set has been subject to two repair requests since its delivery in March of and with the need to replace cushions within the first six months of ownership, suggests that this set of furniture is defective
I also find that comments in Jerome’s Revdex.com claim response and *** *** phone message that Jerome’s has trying to contact us for a month to make repairs is not correct and our records show that first contact was made 1/19/and again on 2/2/by someone named *** at phone number *** Both times I call this phone number I was told, in one case by *** *** that there was no record of Jerome’s calling me and there was no open service request for my couch set
I have responded via email to *** *** and I believe that I have acted in good faith with Jerome’s on the first purchase for this company and because they did not repair the couch set within the allotted days that they honor my request to have the couch set replaced or refund the purchase priceRegards,*** ***
In regards to this complaint, we did pithe merchandise in the residence when the customer reselectedA new delivery fee would be associated with this type of transaction We are unable to comply with the customer's request for refund of either the delivery fee or donation pifeeA $gift certificate will be issued to the address on the claim as a good faith gestureThe gift certificate is valid for one year from the issuance date and can be redeemed at any one of our showroom locationsShould the consumer need additional information, please contact us directly at *** ***
Sincerely,
Oneida Altman
*** *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Assuming option from the business's last message means they will credit the money to the credit card I used to make the purchase, I will accept that offer
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***
Hello,
Thank you for your response but Jerome's did nothing to help our situationAn employee named *** went out of her way to get this resolved in some way or form and bugged the managers to help our situationMy major complaint is that Jerome's clearly said that the sectional we
purchased was out of stock and that the parts were no longer availableWhen we went into the store there is was as clear as day sitting on the sales floor and when we asked why the parts could not be replaced they had no answer for usNONE!! We understand the credit that was given to us however it does not fix an only year old couch from the cushions being flat (After a tech came out and confirmed that) nor does it help with our now deleted year elite warrantyWhat good is a warranty if it doesn't cover the essential problems a couch would have.
My main point is we were lied to and when questioned they had nothing to say nor would a manager come out and speak to usVery sad for a company to act this way let alone not stand up for their productI can see if this was a year old couch but under years with an elite warranty is absurd and inexcusable!!!!
I went into Jerome's today to purchase a new bed for my son for our new home The only question I had for the sales person was the bed in stock? And he insured me that it was So I paid cashed for the bed and was scheduled to pick it up in 2-days
Two hours later I get a phone call telling me that parts of the bed were not available and would not be in for 2-weeks So I ask for a refund I was told that a refund would take 10-days to process through there customer service So I simply asked them to provide the second option/base for the bed and I was told no So now I have no bed and no money for weeks to purchase a new bed This place is sleazy just like a used car lot I'm sure they just wanted to take my money and make a quick sale regardless of how it affects people and their lives I will never walk in this place again
Dear Mrs***,
major-latin"> I have received correspondence from the Revdex.com regarding concerns you have expressed on the Dual Power Sofa which was delivered on May 6, 2013. I apologize for any inconvenience which may have occurred
At the time of purchase, the Dual Power Sofa came with a warranty directly through Jerome’s. This warranty covers any manufacturing defects which are reported within the first year from the original delivery date. The one year warranty on the Dual Power Sofa expired on May 6,
Our warranty does guarantee removable seat cushion cores to be free of manufacturing defects for a total of years from the original delivery dateThe seat cushions on your Dual Power Sofa are attached to the frame and would only be covered under the initial one year warranty
I do understand your frustration; however we are unable to comply with your request for repair due to the warranty being expired. I can however, recommend you to an outside repair company called *** ***
Furniture Medic is a local company that offers are array of repairs. Their office can be reached at *** ***
Please do not hesitate to contact us at (866) 633-should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us, we would like to
apologize for the inconvenience which has occurred
After review of your
account, the delivery was completed on the 23rd
We assure you the
information you have provided in regards to the representative who assisted you
on your invoice will be further looked into
We understand your
frustration and that your time is valuable
For the inconvenience
which has occurred, we can gladly refund back the delivery fee of $
The refund will be
processed back onto your *** account and can take up to billing cycles
to reflect on your monthly billing statement
Please do not hesitate
to contact us at *** *** should you have any additional questions or
concerns
Sincerely,
Jerome's Furniture
Dear ***
class="MsoNormal">
We appreciate you reaching out to us and apologize for any miscommunication which occurred
Our *** *** *** program does allow consumers to donate merchandise to the *** *** for a pifee of $ The merchandise which is being picked up and donated must be in useable condition
Unfortunately the item which you wished to donate was unable to be picked up due to the current condition of the item
We apologize again for any miscommunication in regards to our Donation Program
After review of your account, the full refund was processed back to the *** *** on file on March 22,
Credit Card refunds can take up to business days to be reflected as an available credit
Should you have any additional questions or concerns, please do not hesitate to contact us at *** ***
Sincerely,
Jerome's Furniture
Dear *** ***
I have received additional information from the Revdex.com in regards to the mattress which was delivered on August 2, 2014.
I do understand your frustration, however, all of our bedding including mattresses are non-returnable/exchangeable. At the time of purchase, we have all consumers sign both a mattress receipt as well as the back of our sales receipt to indicate our warranty and return policy
You do currently have the warranty through the manufacturer for any manufacturing defects which may arise, however, the manufacturer does not warranty comfort
With all mattresses, we do recommend rotating your mattress within the first weeks from the delivery date and in increments of every 2-months after this time. This allows the mattress to evenly break in and conform to the level of comfort you are looking for
If you do believe there is a defect with your mattress, please feel free to contact Customer Care at (*** *** and we gladly send the manufacturer approved inspection company to review the mattress in your residence
Please do not hesitate to contact us should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Dear *** ***,
I have
received correspondence from the Revdex.com in regards to concerns you
have expressed on the sectional which was delivered on May 22,
2013. I apologize for any inconvenience which you
may have incurred
At the time of purchase, your merchandise came with a year
warranty directly through Jerome’s. This
warranty is for repairs only and covers any manufacturing defects which are
reported within the 1st year from the original date of
delivery. This includes any parts, labor
and necessary transportation
I do understand your frustration; however, we will be unable
to comply with your request for refund on the sectional
I can however offer you the option to reselect to something
else in any one of our showrooms
The offer is valid for merchandise of equal or greater
value. There will be no additional
delivery fee for the merchandise to be delivered to your residence. At the time of delivery, we will pithe
existing sectional
Your account has been notated with this offer, which is
valid until February 21,
Please do not hesitate to contact us at *** ***
should you have any additional questions or concerns
Sincerely,
*** ***Customer Care Manager
Dear *** ***
Thank you for providing us with the additional information Due to the delivery driver's being contracted through a 3rd party, we are unable to intervene in regards to property damage claimsI have re-send the information to *** *** to contact you again in regards to the pending property damage claim
Please feel free to contact us directly at *** *** should you have any additional questions or concernsSincerely,
Jerome's Furniture
In regards to this claim, our office has been trying to reach the consumer for a month to have the parts installed
"serif"Times New Roman"">
We also called again today and the Daytime phone # the customer provided was the only valid phone # A message was left on this number for the consumer to contact us to have the parts installed
We are unable to comply with their request for replacement; however, we have all the necessary parts for the repair to be completed
An e-mail was also sent to the customer for a reply
To schedule the appointment, the consumer would simply need to contact us at*** ***
The consumer’s service reference # is ***
Sincerely,
Jerome's Furniture
For this claim, I e-mailed the customer directly asking for pictures of the peeling
Please see below for the e-mail coorespondence:
I received information from the Revdex.com in regards to concerns you have expressed on the piece sectional which was delivered on May 31, 2010. I apologize for any inconvenience which may have occurred
At the time of purchase your merchandise came with warranties. The first is a warranty directly through Jerome’s. This warranty covers any manufacturing defects which are reported within the 1st year.
The one year warranty on the sectional expired on May 31,
The second warranty, which you opted to purchase, is the *** Protection Plan. This warranty covers an array of one time accidental damages which occur in your residence. Please see the *** warranty for an outline of what is directly covered under the warranty
Unfortunately, *** does not warranty peeling, since peeling occurs over a period time and is not from a one-time incident
We are unable to comply with your request for repair or replacement of your merchandise, however, if you are able to send me pictures to the e-mail address in this e-mail, I can gladly review them for any other possible options
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns. You may also simply reply to this e-mail
Please let me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is ridiculous! At this point I wish no further correspondence from this company!
Regards,
*** ***
I e-mailed the customer directly on the additional questions she had
The customer's original order was already cancelled with Jerome's and a full refund was issued
The $credit which has been provided was for the inconvenience on her order that she cancelled. The $credit is non-refundable and was issued in lieu of the $gift certificate being sent
As a courtesy, I will waive the new delivery charge on her future purchase, however we are unable to price match her new selection
This is the extent of compensation we are able to provide the consumer
If she wishes to purchase new merchandise and use the $credit and the free delivery charge the order would need to be processed in one of our nine showroom locations. Credits cannot be applied toward online purchases
The consumer has my contact information to e-mail me with any additional questions
Sincerely,
*** ***
Customer Care Manager
In regards to this
claim, within weeks after delivery the consumer would have received paperwork
in the mail directly from *** who is the extended warranty carrier
"Times New Roman","serif"Times New Roman";">
This warranty
information would indicate what is covered under the year OOPS protection
plan from *** The policy covers any array of one-time accidental
stains or damage; however, springs in the frame are not covered under the
warranty
In order for the springs
to be covered through Jerome's, the claim would need to have been called into
us prior to December 28, 2014, which was the end of the one-year warranty for
manufacturing defects to be reported
The consumer does still
have a warranty for a total of years (from the original delivery date) for
the frame to be repaired; however, this does not cover springs
We can gladly recommend the
consumer to contact a 3rd party company called *** *** Their
office can be reached at *** ***
If the consumer believes
the wooden frame on the sectional is broken, they can contact us directly at
(*** *** and we can send out one of our service technicians to repair the
frame in the residence
Should the consumer have
any additional questions or concerns, please contact us at the number listed
above
Sincerely,
Jerome's Furniture
In regards to this consumer complaint, the customer already had delivery on January 8, of newly selected merchandise
A refund of $was also processed back to the consumer original method of payment for the inconvenience which occurred
Please let me know if you need any further information
Sincerely,
*** ***
Customer Care Manager
The consumer was contacted directly A $refund has been provided for the inconvenience and the standard throw pillow that the consumer was missing we will be pulling from stock when the customer schedules her delivery
She is also able to keep the incorrect special
order pillow
The consumer has been notified we can work around her schedule on a non-holiday week/weekend
The consumer can contact us back at*** ***
Sincerely,
Jerome's Furniture
Received emails stating custom items were in and they were not- I asked for morning! They gave a time between 11-3pm- It's *** that we spend $and their place of business cannot accommodate our request that was made over a month ago! I want a call from the CEO's office! The people in the delivery Dept are RUDE! The manager at the Anaheim store is rude, too! *** is the only decent person we dealt with at Jerome's! Now I see why this business gets poor reviews!
In regards to this claim
the actual claim is through a 3rd party warranty carrier, ***
*** solely authorizes Jerome's to order the part
","serif"Times New Roman"">
This particular part can
take up to days to receive from the manufacturer since the part is being
shipped from overseas Unfortunately we cannot provide alternative
options on the recliner since this is a claim through ***
At the time of purchase,
the recliner did come with a warranty directly through Jerome's This
warranty is for parts and repairs only and covers any manufacturing defects
which are reported to us within the first year from the original delivery or
pidate
The one year warranty
for your merchandise expired on September 28,
Correspondence has been
sent to our parts department to confirm when the parts will arrive here in our
Distribution Center A Customer Care Representative will be in contact
with you within hours with a resolution
If we are unable to
acquire the parts, we will notify ***, who in return will offer
alternative options to order the part
Please feel free to
contact us at *** *** should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, please see the details below
Jerome’s has finally addressed our warranty claim but our request that Jerome’s either replace the furniture or refund our money still stands. Under the states implied warranty of merchantability, also known as California Civil Code, the day window for Jerome’s to perform the needed repairs has expired and in a phone message by *** *** of Jerome’s on 2/3/she indicated that they needed to import parts from overseas and that sometimes it takes up to weeks which is quite unacceptable for a couch set that is not even a year old
As was noted in the claim, this set has been subject to two repair requests since its delivery in March of and with the need to replace cushions within the first six months of ownership, suggests that this set of furniture is defective
I also find that comments in Jerome’s Revdex.com claim response and *** *** phone message that Jerome’s has trying to contact us for a month to make repairs is not correct and our records show that first contact was made 1/19/and again on 2/2/by someone named *** at phone number *** Both times I call this phone number I was told, in one case by *** *** that there was no record of Jerome’s calling me and there was no open service request for my couch set
I have responded via email to *** *** and I believe that I have acted in good faith with Jerome’s on the first purchase for this company and because they did not repair the couch set within the allotted days that they honor my request to have the couch set replaced or refund the purchase priceRegards,*** ***
In regards to this complaint, we did pithe merchandise in the residence when the customer reselectedA new delivery fee would be associated with this type of transaction We are unable to comply with the customer's request for refund of either the delivery fee or donation pifeeA $gift certificate will be issued to the address on the claim as a good faith gestureThe gift certificate is valid for one year from the issuance date and can be redeemed at any one of our showroom locationsShould the consumer need additional information, please contact us directly at *** ***
Sincerely,
Oneida Altman
*** *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Assuming option from the business's last message means they will credit the money to the credit card I used to make the purchase, I will accept that offer
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***
Hello,
Thank you for your response but Jerome's did nothing to help our situationAn employee named *** went out of her way to get this resolved in some way or form and bugged the managers to help our situationMy major complaint is that Jerome's clearly said that the sectional we
purchased was out of stock and that the parts were no longer availableWhen we went into the store there is was as clear as day sitting on the sales floor and when we asked why the parts could not be replaced they had no answer for usNONE!! We understand the credit that was given to us however it does not fix an only year old couch from the cushions being flat (After a tech came out and confirmed that) nor does it help with our now deleted year elite warrantyWhat good is a warranty if it doesn't cover the essential problems a couch would have.
My main point is we were lied to and when questioned they had nothing to say nor would a manager come out and speak to usVery sad for a company to act this way let alone not stand up for their productI can see if this was a year old couch but under years with an elite warranty is absurd and inexcusable!!!!
I went into Jerome's today to purchase a new bed for my son for our new home The only question I had for the sales person was the bed in stock? And he insured me that it was So I paid cashed for the bed and was scheduled to pick it up in 2-days
Two hours later I get a phone call telling me that parts of the bed were not available and would not be in for 2-weeks So I ask for a refund I was told that a refund would take 10-days to process through there customer service So I simply asked them to provide the second option/base for the bed and I was told no So now I have no bed and no money for weeks to purchase a new bed This place is sleazy just like a used car lot I'm sure they just wanted to take my money and make a quick sale regardless of how it affects people and their lives I will never walk in this place again
Dear Mrs***,
major-latin"> I have received correspondence from the Revdex.com regarding concerns you have expressed on the Dual Power Sofa which was delivered on May 6, 2013. I apologize for any inconvenience which may have occurred
At the time of purchase, the Dual Power Sofa came with a warranty directly through Jerome’s. This warranty covers any manufacturing defects which are reported within the first year from the original delivery date. The one year warranty on the Dual Power Sofa expired on May 6,
Our warranty does guarantee removable seat cushion cores to be free of manufacturing defects for a total of years from the original delivery dateThe seat cushions on your Dual Power Sofa are attached to the frame and would only be covered under the initial one year warranty
I do understand your frustration; however we are unable to comply with your request for repair due to the warranty being expired. I can however, recommend you to an outside repair company called *** ***
Furniture Medic is a local company that offers are array of repairs. Their office can be reached at *** ***
Please do not hesitate to contact us at (866) 633-should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us, we would like to
apologize for the inconvenience which has occurred
After review of your
account, the delivery was completed on the 23rd
We assure you the
information you have provided in regards to the representative who assisted you
on your invoice will be further looked into
We understand your
frustration and that your time is valuable
For the inconvenience
which has occurred, we can gladly refund back the delivery fee of $
The refund will be
processed back onto your *** account and can take up to billing cycles
to reflect on your monthly billing statement
Please do not hesitate
to contact us at *** *** should you have any additional questions or
concerns
Sincerely,
Jerome's Furniture
Dear ***
class="MsoNormal">
We appreciate you reaching out to us and apologize for any miscommunication which occurred
Our *** *** *** program does allow consumers to donate merchandise to the *** *** for a pifee of $ The merchandise which is being picked up and donated must be in useable condition
Unfortunately the item which you wished to donate was unable to be picked up due to the current condition of the item
We apologize again for any miscommunication in regards to our Donation Program
After review of your account, the full refund was processed back to the *** *** on file on March 22,
Credit Card refunds can take up to business days to be reflected as an available credit
Should you have any additional questions or concerns, please do not hesitate to contact us at *** ***
Sincerely,
Jerome's Furniture
Dear *** ***
I have received additional information from the Revdex.com in regards to the mattress which was delivered on August 2, 2014.
I do understand your frustration, however, all of our bedding including mattresses are non-returnable/exchangeable. At the time of purchase, we have all consumers sign both a mattress receipt as well as the back of our sales receipt to indicate our warranty and return policy
You do currently have the warranty through the manufacturer for any manufacturing defects which may arise, however, the manufacturer does not warranty comfort
With all mattresses, we do recommend rotating your mattress within the first weeks from the delivery date and in increments of every 2-months after this time. This allows the mattress to evenly break in and conform to the level of comfort you are looking for
If you do believe there is a defect with your mattress, please feel free to contact Customer Care at (*** *** and we gladly send the manufacturer approved inspection company to review the mattress in your residence
Please do not hesitate to contact us should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Dear *** ***,
I have
received correspondence from the Revdex.com in regards to concerns you
have expressed on the sectional which was delivered on May 22,
2013. I apologize for any inconvenience which you
may have incurred
At the time of purchase, your merchandise came with a year
warranty directly through Jerome’s. This
warranty is for repairs only and covers any manufacturing defects which are
reported within the 1st year from the original date of
delivery. This includes any parts, labor
and necessary transportation
I do understand your frustration; however, we will be unable
to comply with your request for refund on the sectional
I can however offer you the option to reselect to something
else in any one of our showrooms
The offer is valid for merchandise of equal or greater
value. There will be no additional
delivery fee for the merchandise to be delivered to your residence. At the time of delivery, we will pithe
existing sectional
Your account has been notated with this offer, which is
valid until February 21,
Please do not hesitate to contact us at *** ***
should you have any additional questions or concerns
Sincerely,
*** ***Customer Care Manager