In regards to complaint # *** we left a message for this customer on February 26,
The customer has been given the opportunity to reselect on the pieces in her residence (Sofa, ottoman and chaise)
The offer of reselection is for equal or greater value only, anything less than the original price would remain as store credit. The customer is responsible for the difference in pricing on any selection which is at a greater cost
There is no additional delivery charge
The offer for reselection is valid until March 12,
The customer's account has been notated with this informationPlease let me know if any additional information is needed
Sincerely,
*** ***
Customer Care Manager
Jerome's Furniture Warehouse
In regards to this claim, all of the mattresses which are sold through Jerome's furniture have a warranty directly through the manufacturerUnfortunately the manufacturer of the mattress in question went out of business several years agoAs a good faith gesture to the
customer we will offer $in gift certificates which can be used toward a future purchase
The gift certificates can be redeemed at any one of our showroom locations and are valid for one year from the issuance date
The certificates will be mailed to the address listed on the consumers claim
Should the consumer have any additional questions or concerns, they may simply contact us at *** ***
Sincerely,
Jerome's Furniture
Dear *** ***
I was able to
locate the additional charge of the $
This amount has been refunded onto the original *** on file. Credit card refunds can take up to business days to reflect as an available credit
I apologize for the inconvenience which occurred
Please do not hesitate to contact us at (*** *** should you have any additional questions or concerns. You may also simply reply to this e-mail
Sincerely,
*** ***
Customer Care Manager
Dear *** ***
class="MsoNormal">Thank you for reaching out to us At the time of purchase, all mattresses come with a warranty directly through the manufacturer
This warranty guarantees the mattress to be free of manufacturing/structural defects according to the guidelines set forth in the warranty guideline for the manufacturer
With all mattress purchases, it can take several months for the mattress to achieve the maximum level of comfort which you are seeking We also recommend to rotate the mattress every month to allow for the mattress to evenly break in
We understand and apologize for any miscommunication Unfortunately we are unable to comply with your request for a refund on this mattress
You, do, however have the warranty through the manufacturer Should you notice any structural defects, please do not hesitate to contact us at (866) 633-and we can gladly send out the manufacturer approved inspection company to review the mattress in your residence
Sincerely,
Jerome's Furniture
Dear *** ***
class="MsoNoSpacing"> I have received information from the Revdex.com in regards to concerns expressed on the pub chairs, power loveseat, power recliner and wedges which were purchased for your sister and delivered on December 7, 2014. I apologize for any miscommunication which has occurred
After review of your account, we did agree to pithe merchandise in your sister’s residence on December 9, on the contingency that the merchandise was as we had delivered it, in new condition
Unfortunately the merchandise was in used condition and was no longer applicable for the return. Our drivers as well as the pictures which were taken at the time of the attempted pick up show food and beverage stains on the chairs as well as the living room items
I do understand your frustration; however, we will not be able to comply with your request for return of the merchandise which was purchased.
Should you wish to re-purchase the sofa on the invoice, which you opted to cancel off the order, we can gladly have this item delivered as soon as we have received a shipment from our manufacturer
We are currently estimating to receive the sofa the beginning of January
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns.
Sincerely,
*** ***
Customer Care Manager
In regards to the above complaint the customer was in contact with us directly
The delivery charge of $was refunded, which was indicated in the customer's claim. We also mailed out a $gift certificate the end of June for the inconvenience
We will be unable to
comply with the consumer request for the full amount of the purchase to be credited back. I can however, offer free delivery on the next purchase (value up to $89.99)
The customer's account has been notated with this information. The offer does not have an expiration date
Please let me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
Jerome's Furniture Warehouse
Their customer relations, after you paid is a nightmare Delivery promised by the store during purchase, is a lie If you are promised delivery at 6am-9am during purchase, call your employer to let them know that you wont show up that day as it could be from 12.30pm to mid night If you want to talk with a customer service supervisor to make them aware of what is going on and also provide your email, they will never reach you You will never reach a corporate person to let them know about the grievance I know in case of a problem with purchased and delivered item, it will be a nightmare to get something done My suggestion to Revdex.com is look at all the complains and help purchasers by taking out any good ratings that they gave Customer service's behavior and lack of help and delivery time lies are unacceptable
Were do I beginBought a set of couches and a recliner best I ever owned the fit was perfect at my house even bought all the insurance I can buy to protect my investment then the power seat starts making a noise loud and sounded like something was broken called they sent out a tech and said it would be a few weeks for the part that turned into months and then I had to call them to check and they told me no part was available so they came and picked up the section that was broke replaced it with the new version and that was a disaster times we scheduled to bring the correct one they said that one was no longer available so now i'm stuck with something that does not even matchTalked to at least Managers finally one smart one out of the bunch offered to replace the whole set and I could buy the set I was using I agreed time went by I go in to choose the new set and they tell me the Manager was wrong talked to some Gal *** took two weeks to get the same answer back he should not have offered a buy backso many problems and so much documentation not worth the money or the time will just have to settle in courtI have all my receipts and notes
In regards to the above complaint, customer was contacted directly
He received the remainder of the order on April 1,
Mr*** was also provided a $refund on March 31, 2014, which was compensation for the inconvenience which
occurred
Please let me know if you need any further information in regards to this claim
Sincerely,
*** ***
Customer Care Manager
Jerome's Furniture Warehouse
In regards to this claim, I e-mailed the customer directly at the e-mail address which was provided in the claim: ***
The e-mail was sent to the consumer to ask for pictures of the peeling on the bonded leather sectionalOnce we have
received the pictures I can let the customer know if we are able to provide any options in regards to the sectionalThe one-year warranty on the sectional to report any type of manufacturing defects expired on December 1, Sincerely,
Jerome's Furniture
In regards to this claim
the delivery fee of $was refunded back to the *** *** on file ending
in on August 17, The consumer should have already seen this
credit applied
to his credit card balance
All of our deliveries
are made through a 3rd party company called *** *** All
property damage claims go directly to this company to have the claim filed
under their insurance carrier
Correspondence has been
sent to *** *** to have one of their management team members contact the
consumer within the next hours in regards to the property damage claim
Should the consumer have
any additional questions or concerns, they may contact us directly at ***
Sincerely,
Jerome's Furniture
I contacted the customer directly but he is unavailable until the end of the week
I also sent e-mail correspondence to contact me directly in regards to this complaint
I can provide an update on the claim as soon as I have contact with the
consumer
Thank you,
*** ***
Customer Care Manager
Jerome's Furniture Warehouse
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***
I had made arrangements with the Revdex.com to not go ahead with my complaint because wendsday I was near the store and went in and they said they would refund my $ for delivery and deliver the mattress Saturday they did but now that I laid on it for more than an hour I have found out that the salesman lied to me and the mattress does give out after or hours and creates a cavity, enough of a depression that my back slips out of placeI made that very clear , I needed a mattress that would support me all night longso now if you would like to help me get my money back I would very much appreciate itI heard that all sales are final from a delivery driver so I have not contacted the store yetthank you so much for all the help you have given me and I am sure that it will take your influence to get my refund
thanks again
*** **
For the listed claim, the mattress was delivered on August 2, 2014. There have been no additional correspondence from the consumer since this date in regards to the mattress which was delivered
Please let
me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
In regards to this complaint the consumer already contacted us directly and the mattress was exchanged on July 22, Since this exchange the consumer has not reported any additional concernsPlease let us know should you have any additional questions or
concernsSincerely,
*** ***
Customer Care Manager
In regards to this
claim, the sectional in question was delivered on June 27, 2013.Times New Roman";">
At the time of purchase
the sectional came with a warranty directly through Jerome's This
warranty guarantees the merchandise to be free of manufacturing defects, if
they are reported within the first year from the original delivery date
Our warranty covers the cost of parts and repairs only
The one year warranty on
the sectional expired on June 27,
Our upper management
attempted numerous times to reach the consumer with no success
Unfortunately the issue which has been reported, peeling and flaking, is
not considered a manufacturing defect.
Peeling and flaking of leather can occur from everyday occurrence
such as exposed to sunlight, natural body oils, lotions, hairsprays or cleaners
which are used
The pictures were
reviewed and we have confirmed that even if reported within the 1st year the
claim would not have been covered under our year warranty
We do understand the consumer’s
frustration; however, we are unable to comply with the consumers request for
refund We have gone above and beyond our warranty by offering the $
in gift certificates which can be used toward a future purchase
The offer of the gift
certificates is valid until August 17, 2015, should the consumer wish to still
take advantage of this offer
Our finance department
is fully aware of the consumers claim; however, we have not received additional
correspondence from *** We can gladly review any additional documentation
which may be sent from Synchrony in regards to the consumers account
Should the consumer have
any additional questions or concerns, our customer care department can be
reached at (*** ***
Sincerely,
*** ***
Customer Care Manager
I e-mailed the customer directly to request pictures of the peeling
The loveseat in regards to this claim was delivered on August 27, 2011. The one year warranty to report any manufacturing defects expired on August 28,
I did ask the consumer to provide pictures of
the peeling to see if there is anything we can offer as a good faith gesture
Please let me know if you need any additional information in regards to this claim
Sincerely,
*** ***
Customer Care Manager
Jerome's employees were very helpful when we were looking to buy furniture We did buy a living room couch and chair and was happy with the service, the furniture was delivered the next day But my warning to anyone buying furniture on credit at Jerome's don't use their financing, *** ***, because if you don't pay the full amount, which we were told was interest free the first year, you will be hit with a 50% interest due when the year is up That came as a shock to us and we called Jerome's but they couldn't help because after the transaction it is out of their hands If you can use a credit card to buy your furniture, don't make the same mistake that we made
In regards to this claim, *** has been contacted to notify that the parts were not available from the manufacturer*** will be in contact with the consumer to advise of what alternative options are availableSince this claim was through ***, they will determine the options being provided in lieu of the partsSincerely,
*** ***
Customer Care Manager
In regards to complaint # *** we left a message for this customer on February 26,
The customer has been given the opportunity to reselect on the pieces in her residence (Sofa, ottoman and chaise)
The offer of reselection is for equal or greater value only, anything less than the original price would remain as store credit. The customer is responsible for the difference in pricing on any selection which is at a greater cost
There is no additional delivery charge
The offer for reselection is valid until March 12,
The customer's account has been notated with this informationPlease let me know if any additional information is needed
Sincerely,
*** ***
Customer Care Manager
Jerome's Furniture Warehouse
In regards to this claim, all of the mattresses which are sold through Jerome's furniture have a warranty directly through the manufacturerUnfortunately the manufacturer of the mattress in question went out of business several years agoAs a good faith gesture to the
customer we will offer $in gift certificates which can be used toward a future purchase
The gift certificates can be redeemed at any one of our showroom locations and are valid for one year from the issuance date
The certificates will be mailed to the address listed on the consumers claim
Should the consumer have any additional questions or concerns, they may simply contact us at *** ***
Sincerely,
Jerome's Furniture
Dear *** ***
I was able to
locate the additional charge of the $
This amount has been refunded onto the original *** on file. Credit card refunds can take up to business days to reflect as an available credit
I apologize for the inconvenience which occurred
Please do not hesitate to contact us at (*** *** should you have any additional questions or concerns. You may also simply reply to this e-mail
Sincerely,
*** ***
Customer Care Manager
Dear *** ***
class="MsoNormal">Thank you for reaching out to us At the time of purchase, all mattresses come with a warranty directly through the manufacturer
This warranty guarantees the mattress to be free of manufacturing/structural defects according to the guidelines set forth in the warranty guideline for the manufacturer
With all mattress purchases, it can take several months for the mattress to achieve the maximum level of comfort which you are seeking We also recommend to rotate the mattress every month to allow for the mattress to evenly break in
We understand and apologize for any miscommunication Unfortunately we are unable to comply with your request for a refund on this mattress
You, do, however have the warranty through the manufacturer Should you notice any structural defects, please do not hesitate to contact us at (866) 633-and we can gladly send out the manufacturer approved inspection company to review the mattress in your residence
Sincerely,
Jerome's Furniture
Dear *** ***
class="MsoNoSpacing"> I have received information from the Revdex.com in regards to concerns expressed on the pub chairs, power loveseat, power recliner and wedges which were purchased for your sister and delivered on December 7, 2014. I apologize for any miscommunication which has occurred
After review of your account, we did agree to pithe merchandise in your sister’s residence on December 9, on the contingency that the merchandise was as we had delivered it, in new condition
Unfortunately the merchandise was in used condition and was no longer applicable for the return. Our drivers as well as the pictures which were taken at the time of the attempted pick up show food and beverage stains on the chairs as well as the living room items
I do understand your frustration; however, we will not be able to comply with your request for return of the merchandise which was purchased.
Should you wish to re-purchase the sofa on the invoice, which you opted to cancel off the order, we can gladly have this item delivered as soon as we have received a shipment from our manufacturer
We are currently estimating to receive the sofa the beginning of January
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns.
Sincerely,
*** ***
Customer Care Manager
In regards to the above complaint the customer was in contact with us directly
The delivery charge of $was refunded, which was indicated in the customer's claim. We also mailed out a $gift certificate the end of June for the inconvenience
We will be unable to
comply with the consumer request for the full amount of the purchase to be credited back. I can however, offer free delivery on the next purchase (value up to $89.99)
The customer's account has been notated with this information. The offer does not have an expiration date
Please let me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
Jerome's Furniture Warehouse
Their customer relations, after you paid is a nightmare Delivery promised by the store during purchase, is a lie If you are promised delivery at 6am-9am during purchase, call your employer to let them know that you wont show up that day as it could be from 12.30pm to mid night If you want to talk with a customer service supervisor to make them aware of what is going on and also provide your email, they will never reach you You will never reach a corporate person to let them know about the grievance I know in case of a problem with purchased and delivered item, it will be a nightmare to get something done My suggestion to Revdex.com is look at all the complains and help purchasers by taking out any good ratings that they gave Customer service's behavior and lack of help and delivery time lies are unacceptable
Were do I beginBought a set of couches and a recliner best I ever owned the fit was perfect at my house even bought all the insurance I can buy to protect my investment then the power seat starts making a noise loud and sounded like something was broken called they sent out a tech and said it would be a few weeks for the part that turned into months and then I had to call them to check and they told me no part was available so they came and picked up the section that was broke replaced it with the new version and that was a disaster times we scheduled to bring the correct one they said that one was no longer available so now i'm stuck with something that does not even matchTalked to at least Managers finally one smart one out of the bunch offered to replace the whole set and I could buy the set I was using I agreed time went by I go in to choose the new set and they tell me the Manager was wrong talked to some Gal *** took two weeks to get the same answer back he should not have offered a buy backso many problems and so much documentation not worth the money or the time will just have to settle in courtI have all my receipts and notes
In regards to the above complaint, customer was contacted directly
He received the remainder of the order on April 1,
Mr*** was also provided a $refund on March 31, 2014, which was compensation for the inconvenience which
occurred
Please let me know if you need any further information in regards to this claim
Sincerely,
*** ***
Customer Care Manager
Jerome's Furniture Warehouse
In regards to this claim, I e-mailed the customer directly at the e-mail address which was provided in the claim: ***
The e-mail was sent to the consumer to ask for pictures of the peeling on the bonded leather sectionalOnce we have
received the pictures I can let the customer know if we are able to provide any options in regards to the sectionalThe one-year warranty on the sectional to report any type of manufacturing defects expired on December 1, Sincerely,
Jerome's Furniture
In regards to this claim, I have e-mailed the customer directly for pictures of the mattress setThank you,
*** ***
Customer Care Manager
In regards to this claim
the delivery fee of $was refunded back to the *** *** on file ending
in on August 17, The consumer should have already seen this
credit applied
to his credit card balance
All of our deliveries
are made through a 3rd party company called *** *** All
property damage claims go directly to this company to have the claim filed
under their insurance carrier
Correspondence has been
sent to *** *** to have one of their management team members contact the
consumer within the next hours in regards to the property damage claim
Should the consumer have
any additional questions or concerns, they may contact us directly at ***
Sincerely,
Jerome's Furniture
I contacted the customer directly but he is unavailable until the end of the week
I also sent e-mail correspondence to contact me directly in regards to this complaint
I can provide an update on the claim as soon as I have contact with the
consumer
Thank you,
*** ***
Customer Care Manager
Jerome's Furniture Warehouse
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***
I had made arrangements with the Revdex.com to not go ahead with my complaint because wendsday I was near the store and went in and they said they would refund my $ for delivery and deliver the mattress Saturday they did but now that I laid on it for more than an hour I have found out that the salesman lied to me and the mattress does give out after or hours and creates a cavity, enough of a depression that my back slips out of placeI made that very clear , I needed a mattress that would support me all night longso now if you would like to help me get my money back I would very much appreciate itI heard that all sales are final from a delivery driver so I have not contacted the store yetthank you so much for all the help you have given me and I am sure that it will take your influence to get my refund
thanks again
*** **
For the listed claim, the mattress was delivered on August 2, 2014. There have been no additional correspondence from the consumer since this date in regards to the mattress which was delivered
Please let
me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
In regards to this complaint the consumer already contacted us directly and the mattress was exchanged on July 22, Since this exchange the consumer has not reported any additional concernsPlease let us know should you have any additional questions or
concernsSincerely,
*** ***
Customer Care Manager
In regards to this
claim, the sectional in question was delivered on June 27, 2013.Times New Roman";">
At the time of purchase
the sectional came with a warranty directly through Jerome's This
warranty guarantees the merchandise to be free of manufacturing defects, if
they are reported within the first year from the original delivery date
Our warranty covers the cost of parts and repairs only
The one year warranty on
the sectional expired on June 27,
Our upper management
attempted numerous times to reach the consumer with no success
Unfortunately the issue which has been reported, peeling and flaking, is
not considered a manufacturing defect.
Peeling and flaking of leather can occur from everyday occurrence
such as exposed to sunlight, natural body oils, lotions, hairsprays or cleaners
which are used
The pictures were
reviewed and we have confirmed that even if reported within the 1st year the
claim would not have been covered under our year warranty
We do understand the consumer’s
frustration; however, we are unable to comply with the consumers request for
refund We have gone above and beyond our warranty by offering the $
in gift certificates which can be used toward a future purchase
The offer of the gift
certificates is valid until August 17, 2015, should the consumer wish to still
take advantage of this offer
Our finance department
is fully aware of the consumers claim; however, we have not received additional
correspondence from *** We can gladly review any additional documentation
which may be sent from Synchrony in regards to the consumers account
Should the consumer have
any additional questions or concerns, our customer care department can be
reached at (*** ***
Sincerely,
*** ***
Customer Care Manager
I e-mailed the customer directly to request pictures of the peeling
The loveseat in regards to this claim was delivered on August 27, 2011. The one year warranty to report any manufacturing defects expired on August 28,
I did ask the consumer to provide pictures of
the peeling to see if there is anything we can offer as a good faith gesture
Please let me know if you need any additional information in regards to this claim
Sincerely,
*** ***
Customer Care Manager
Jerome's employees were very helpful when we were looking to buy furniture We did buy a living room couch and chair and was happy with the service, the furniture was delivered the next day But my warning to anyone buying furniture on credit at Jerome's don't use their financing, *** ***, because if you don't pay the full amount, which we were told was interest free the first year, you will be hit with a 50% interest due when the year is up That came as a shock to us and we called Jerome's but they couldn't help because after the transaction it is out of their hands If you can use a credit card to buy your furniture, don't make the same mistake that we made
In regards to this claim, *** has been contacted to notify that the parts were not available from the manufacturer*** will be in contact with the consumer to advise of what alternative options are availableSince this claim was through ***, they will determine the options being provided in lieu of the partsSincerely,
*** ***
Customer Care Manager