[redacted] was contacted directly Here is the below e-mail sent to the consumer directly: Dear [redacted] ***, This e-mail is in regards to our earlier conversation The manufacturer has approved for you to reselect on the mattress and box spring, [redacted] You will have full credit for what you initially paid + any applicable taxes to be used toward the purchase of another mattress/mattress set Should you wish for us to deliver your new selection and pithe new one in your residence, a delivery fee would be charged You also have the option to bring back the mattress and box spring in your residence when you piyour new selection The offer for reselection will be valid for weeks until December 21, The consumer has our contact information to be able to reach us directly Sincerely, Jerome's Furniture
In regards to this claim, the sofa and loveseat in question were purchased as a clearance model With all clearance model's they are sold without the one year manufacturer’s warranty We did offer to replace the seat cushion cores on the loveseat only as a one-time courtesy I am currently inquiring with our parts department on the ETA of these parts to complete the service The consumer will be contacted directly within the next week in regards to the cores We did offer the Guardsman warranty refund, back in March of At this time if the consumer still wishes to cancel the Guardsman warranty they would have to make a request directly through Guardsman Jerome's is no longer able to cancel or refund any Guardsman Protection Plans Guardsman can be contacted directly at (800) 253- I apologize for any miscommunication which occurred in regards to coverage under the warranty Please feel free to contact us directly at (866) 633-should you have any additional questions or concerns Sincerely, [redacted] Customer Care Manager
In regards to this claim, our deliveries are completed by a 3rd party delivery company called [redacted] Roman","serif All property damage claims have to be submitted through their company directly After review of the claim, [redacted] spoke with the consumer the end of May and are currently awaiting pictures of the property damage to be sent directly to their office The consumer can contact us directly at [redacted] if they have already submitted the pictures and additional information required to [redacted] Sincerely, [redacted] Customer Care Manager
I contacted the customer directly but he is unavailable until the end of the week I also sent e-mail correspondence to contact me directly in regards to this complaint I can provide an update on the claim as soon as I have contact with the consumer Thank you, [redacted] Customer Care Manager Jerome's Furniture Warehouse
Dear [redacted] I was able to locate the additional charge of the $ This amount has been refunded onto the original [redacted] on file Credit card refunds can take up to business days to reflect as an available credit I apologize for the inconvenience which occurred Please do not hesitate to contact us at ( [redacted] should you have any additional questions or concerns You may also simply reply to this e-mail Sincerely, [redacted] Customer Care Manager
For this claim, we did send one of our service technicians to the consumer’s residence on May 19, The technician determined the sectional did not have any manufacturing defects The warranty which came with the merchandise is a one-year warranty directly through Jerome's This warranty is for parts and labor only and guarantees the merchandise to be free of manufacturing defects which are reported within the first year from the original delivery or pidate The technician did notify the consumer that as a good faith gesture we could order the seat cushion cores and re-pad the armrests to try to alleviate the issues the consumer mentioned, however, the consumer did not want any parts or repairs We can gladly send out another service technician to review the merchandise in the residence to determine if there is a defect, however, we will only be able to abide by our warranty for parts and labor We are unable to comply with the consumers request for refund The consumer can contact us at ( [redacted] to schedule a secondary inspection of the sectional or if there are any additional questions/concerns Sincerely, Jerome's Furniture
Dear [redacted] Thank you for reaching out to us We apologize for any miscommunication or inconvenience which has occurred At the time of purchase your merchandise came with a warranty directly through Jerome's This warranty guarantees your merchandise to be free of any manufacturing defects for one year from the original delivery or pidate Our warranty is for parts and repairs After review of your account, the current service for the loveseat is the only issue which has been reported to us for this particular item We understand your frustration, however, a repair has never been attempted on this particular loveseat We will try to expedite the parts as quickly as possible If in the future there continues to be an ongoing issue we can certainly see if there would be an alternative option to repairs at that time Once your parts have been received we will contact you to schedule a technician appointment for the parts to be installed Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome's Furniture
We will refund the difference in pricing of $onto the consumers Synchrony Finance (previously GE Financial) The credit can take up to billing cycles to reflect on the bill In the case the consumer has already paid off the finance account, Synchrony will issue a refund directly to the consumer Please let me know if you need any additional information Sincerely, [redacted] Customer Care Manager
I e-mailed the customer directly on the above claim I asked for pictures to be sent to me for review to be able to provide any possible options to the consumer I provided my direct information to the customer and did notify him I will be out of the office until May 26, but will rsepond as soon as I return Sincerely, [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On Jul 28, 4:PM, [redacted] What still is not resolved: Although we have been offered $store credit, that still does resolve the obvious We contacted Jeromes directly within DAYS of our one year manufacturers warranty expiring BECAUSE we were unhappy with [redacted] warranty It was conveyed to us by our sales rep( [redacted] ) that our extended warranty [redacted] would take care of frame, fabric, and motorUnfortunately, none of which is true What was required from Jeromes, was to send out their own sales manager, inspect the furniture and THEN make a recommendation We live minutes from the store At minimum, we need store credit for no less than $1,pre tax This couch has been falling apart within weeks of purchaseOur ignorance was that we should have acted faster on the poor quality, however we were in the understanding that there was nothing to worry about.....we had [redacted] Regards, [redacted] ***
I contacted the customer and left a message in regards to the claim, an e-mail was also sent to the e-mail address on file The reversal of the charge was processed on May 27, 2014, which should have posted onto her account days from the reversal date A $gift certificate has been mailed for the inconvenience which occurred The certificate is valid for year from the issuance date and can be redeemed at any one of our showroom locations Please let me know if you need any additional information Sincerely, [redacted] Customer Care Manager Jerome's Furniture Warehouse
In regards to this claim:> Our deliveries are made through a 3rd party company, [redacted] All property damage claims made by their delivery contractors do have to go through the claim process with their corporate office I do understand and apologize for the inconvenience which has occurred We are currently in contact with [redacted] management to contact the cus***er within the next 24-hours in regards to the property damage Unfortunately, we are unable to comply with the consumers request for Jerome's to make repairs to him home; however, we will ensure [redacted] has followwith the consumers claim Should you need additional information, please feel free to contact us at ###-###-#### Sincerely, [redacted] Cus***er Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.HI I am [redacted] I missed the respond from my other email know body from jerome's furniture warehouse or their third party try too let know me what happy on fix my wood floor the following day after they deliver my sofa I call them and told that my floor was damage from the delivery I was told that someone will call me to hour that didn't happen so had go back to store and talk manager his name is [redacted] *** and show picture of my damage floor he tool some of my picture from my cellphone he the one that told me that I would get a call back to that I did not received so go back again and talk so he call delivery manager look I send picture on 05/29/ to email address [redacted] I send her picture and [redacted] is her name I call three day later and ask did she look picture she said yes I said to her can see scratch in the floor she said yes but talk to her I wasting my time I don't think she have the experience to know what talking on that floor the reason I said that I think her is getting delivery out to people I don't think that never ever talk to someone from the insurance company I attach letter TO WHO IT MAY CONCERN DOCK AT THE TOP LOOK AT IT thank you Regards, [redacted]
In regards to this claim, the sectional in question was delivered on June 27, At the time of purchase the sectional came with a warranty directly through Jerome's This warranty guarantees the merchandise to be free of manufacturing defects, if they are reported within the first year from the original delivery date Our warranty covers the cost of parts and repairs only The one year warranty on the sectional expired on June 27, Our upper management attempted numerous times to reach the consumer with no success Unfortunately the issue which has been reported, peeling and flaking, is not considered a manufacturing defect Peeling and flaking of leather can occur from everyday occurrence such as exposed to sunlight, natural body oils, lotions, hairsprays or cleaners which are used The pictures were reviewed and we have confirmed that even if reported within the 1st year the claim would not have been covered under our year warranty We do understand the consumer’s frustration; however, we are unable to comply with the consumers request for refund We have gone above and beyond our warranty by offering the $ in gift certificates which can be used toward a future purchase The offer of the gift certificates is valid until August 17, 2015, should the consumer wish to still take advantage of this offer Our finance department is fully aware of the consumers claim; however, we have not received additional correspondence from [redacted] We can gladly review any additional documentation which may be sent from Synchrony in regards to the consumers account Should the consumer have any additional questions or concerns, our customer care department can be reached at ( [redacted] Sincerely, [redacted] Customer Care Manager
I called and left a message for the consumer on the phone number that was provided in the claimAt the time of purchase, the merchandise was sold with a warranty directly through Jerome's Our warranty covers any manufacturing defects which are reported within the 1st year from the original delivery date The customer's warranty through Jerome’s expired on January 22, The Guardsman warranty in question, does cover an array of damages which occur from a one-time accidental incident After reviewing the pictures, from the technician appointment in December, the damages to the leather would not be covered under the Guardsman warranty, since this occurrence happened over a period of time, not from a one-time incident We are unable to comply with the customer's request for a refund, however, I can offer one of two below options to the customer: 1) refund the Guardsman warranty in full in the amount of $or 2) As a good faith gesture we can offer a $1,in gift certificates toward a future purchase with Jerome’s I provided my direct line to the customer to contact me to indicate which option they would like to choose The customer can also contact me via e-mail Please let me know if you need any additional information Sincerely, [redacted] Customer Care Manager
In regards to this complaint, I left a message for the consumer to contact us to schedule the technician appointment All the parts are current available and ready to be installed The consumer can contact our Customer Care Department at [redacted] Our Service Department is open daily from 10am-6pm Sincerely, [redacted] Customer Care Manager
weeks ago we ordered a sectional from Jeromes and were told it would be here in weeksWhen on the 4th week we had not heard anything we contacted Jeromes in Anaheim only to find out our order was never placedYes my credit card was docked $for my order but the sales lady never placed the order So we contacted customer service, they promised us our couch in no more than weeks, with discounts and promisesNow we are on week and they are telling us that the couch is out of stock They are not living up to their promises, they still have my $and the girl we talked to in customer service is being rude and obnoxious We were planning on getting a recliner, dinnette set, and bedroom set from them but with the game they are playing I will never do business with them again, if they dont get me my sectional now
recently purchased a sectional and ottoman on special order from the Rancho Cucamonga store and was told by [redacted] that it would be here in two to three weeksMy husband called the store on 4/9/(three weeks later) and he was told that the sectional and ottoman would be here on Sunday (4/01/16)I then called on 4/10/and was told that they were going to call the warehouse to check on the order and call me back, which they never didSo I called back on 4/10/and was told that the sectional would be here Monday and if the warehouse processed it by 6pm then I could get the same deliveryI called back on 4/11/and was told that the information given to me was incorrect and it should be in by the end of the weekI called back today, 4/12/16, and was told that the order will now not be in for two weeks I have been given information from [redacted] and the customer service department several timesI should not have to be calling to check on an order when it was promised to be here in two to three weeksNotice that not once did they call me to let me know what was going on with my orderI have already gotten rid of my old couches in anticipation for the new ones and now have an empty living roomWhen I asked the customer service manager at the Rancho Cucamonga store to speak to the sales manager at the same store, I was told that he was with a customer and would call me backI have yet to receive that phone call I called back to speak to the store manager and was told (by the rude customer service clerk who answered the phone) that I could not speak to the store manager because he had to follow the "chain of commands"Even though I already told him what had happenedThen when I asked for the managers name he refused to give it to me, put me on hold, and then gave me his name really fast and said he wasn't in today I can't believe how horrible the customer service has been at this storeI am so disappointed in myself for having bought something and contributing to this store in anywayIf I could cancel my order and get my money back, I would do it in a heartbeatI have been reading reviews online (Google and Yelp) and I am not the only customer to complain about this storeIn fact, if I had read all the reviews before I would have never of stepped foot in the doorObviously, the Rancho Cucamonga store is giving information and upsetting its customers and no one is doing anything about itI have been a customer of [redacted] for years and have never had this happen to me I would love it if I could completely cancel my order, get a full refund, and never have to deal with Jerome's Furniture ever againBut of course, I have not been called back even though I received an email stating that they would contact me within hours
For this claim the consumer was contacted directly and a message was left at the phone # listed on the claim We have offered the consumer an exchange on the loveseat in the residence The consumer will need to contact us to schedule a delivery date Please let us know if you needed any additional information Thank you, Jerome's Furniture
[redacted] was contacted directly Here is the below e-mail sent to the consumer directly: Dear [redacted] ***, This e-mail is in regards to our earlier conversation The manufacturer has approved for you to reselect on the mattress and box spring, [redacted] You will have full credit for what you initially paid + any applicable taxes to be used toward the purchase of another mattress/mattress set Should you wish for us to deliver your new selection and pithe new one in your residence, a delivery fee would be charged You also have the option to bring back the mattress and box spring in your residence when you piyour new selection The offer for reselection will be valid for weeks until December 21, The consumer has our contact information to be able to reach us directly Sincerely, Jerome's Furniture
In regards to this claim, I have e-mailed the customer directly for pictures of the mattress setThank you, [redacted] Customer Care Manager
In regards to this claim, the sofa and loveseat in question were purchased as a clearance model With all clearance model's they are sold without the one year manufacturer’s warranty We did offer to replace the seat cushion cores on the loveseat only as a one-time courtesy I am currently inquiring with our parts department on the ETA of these parts to complete the service The consumer will be contacted directly within the next week in regards to the cores We did offer the Guardsman warranty refund, back in March of At this time if the consumer still wishes to cancel the Guardsman warranty they would have to make a request directly through Guardsman Jerome's is no longer able to cancel or refund any Guardsman Protection Plans Guardsman can be contacted directly at (800) 253- I apologize for any miscommunication which occurred in regards to coverage under the warranty Please feel free to contact us directly at (866) 633-should you have any additional questions or concerns Sincerely, [redacted] Customer Care Manager
In regards to this claim, our deliveries are completed by a 3rd party delivery company called [redacted] Roman","serif All property damage claims have to be submitted through their company directly After review of the claim, [redacted] spoke with the consumer the end of May and are currently awaiting pictures of the property damage to be sent directly to their office The consumer can contact us directly at [redacted] if they have already submitted the pictures and additional information required to [redacted] Sincerely, [redacted] Customer Care Manager
I contacted the customer directly but he is unavailable until the end of the week I also sent e-mail correspondence to contact me directly in regards to this complaint I can provide an update on the claim as soon as I have contact with the consumer Thank you, [redacted] Customer Care Manager Jerome's Furniture Warehouse
Dear [redacted] I was able to locate the additional charge of the $ This amount has been refunded onto the original [redacted] on file Credit card refunds can take up to business days to reflect as an available credit I apologize for the inconvenience which occurred Please do not hesitate to contact us at ( [redacted] should you have any additional questions or concerns You may also simply reply to this e-mail Sincerely, [redacted] Customer Care Manager
For this claim, we did send one of our service technicians to the consumer’s residence on May 19, The technician determined the sectional did not have any manufacturing defects The warranty which came with the merchandise is a one-year warranty directly through Jerome's This warranty is for parts and labor only and guarantees the merchandise to be free of manufacturing defects which are reported within the first year from the original delivery or pidate The technician did notify the consumer that as a good faith gesture we could order the seat cushion cores and re-pad the armrests to try to alleviate the issues the consumer mentioned, however, the consumer did not want any parts or repairs We can gladly send out another service technician to review the merchandise in the residence to determine if there is a defect, however, we will only be able to abide by our warranty for parts and labor We are unable to comply with the consumers request for refund The consumer can contact us at ( [redacted] to schedule a secondary inspection of the sectional or if there are any additional questions/concerns Sincerely, Jerome's Furniture
Dear [redacted] Thank you for reaching out to us We apologize for any miscommunication or inconvenience which has occurred At the time of purchase your merchandise came with a warranty directly through Jerome's This warranty guarantees your merchandise to be free of any manufacturing defects for one year from the original delivery or pidate Our warranty is for parts and repairs After review of your account, the current service for the loveseat is the only issue which has been reported to us for this particular item We understand your frustration, however, a repair has never been attempted on this particular loveseat We will try to expedite the parts as quickly as possible If in the future there continues to be an ongoing issue we can certainly see if there would be an alternative option to repairs at that time Once your parts have been received we will contact you to schedule a technician appointment for the parts to be installed Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome's Furniture
We will refund the difference in pricing of $onto the consumers Synchrony Finance (previously GE Financial) The credit can take up to billing cycles to reflect on the bill In the case the consumer has already paid off the finance account, Synchrony will issue a refund directly to the consumer Please let me know if you need any additional information Sincerely, [redacted] Customer Care Manager
I e-mailed the customer directly on the above claim I asked for pictures to be sent to me for review to be able to provide any possible options to the consumer I provided my direct information to the customer and did notify him I will be out of the office until May 26, but will rsepond as soon as I return Sincerely, [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On Jul 28, 4:PM, [redacted] What still is not resolved: Although we have been offered $store credit, that still does resolve the obvious We contacted Jeromes directly within DAYS of our one year manufacturers warranty expiring BECAUSE we were unhappy with [redacted] warranty It was conveyed to us by our sales rep( [redacted] ) that our extended warranty [redacted] would take care of frame, fabric, and motorUnfortunately, none of which is true What was required from Jeromes, was to send out their own sales manager, inspect the furniture and THEN make a recommendation We live minutes from the store At minimum, we need store credit for no less than $1,pre tax This couch has been falling apart within weeks of purchaseOur ignorance was that we should have acted faster on the poor quality, however we were in the understanding that there was nothing to worry about.....we had [redacted] Regards, [redacted] ***
I contacted the customer and left a message in regards to the claim, an e-mail was also sent to the e-mail address on file The reversal of the charge was processed on May 27, 2014, which should have posted onto her account days from the reversal date A $gift certificate has been mailed for the inconvenience which occurred The certificate is valid for year from the issuance date and can be redeemed at any one of our showroom locations Please let me know if you need any additional information Sincerely, [redacted] Customer Care Manager Jerome's Furniture Warehouse
In regards to this claim:> Our deliveries are made through a 3rd party company, [redacted] All property damage claims made by their delivery contractors do have to go through the claim process with their corporate office I do understand and apologize for the inconvenience which has occurred We are currently in contact with [redacted] management to contact the cus***er within the next 24-hours in regards to the property damage Unfortunately, we are unable to comply with the consumers request for Jerome's to make repairs to him home; however, we will ensure [redacted] has followwith the consumers claim Should you need additional information, please feel free to contact us at ###-###-#### Sincerely, [redacted] Cus***er Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.HI I am [redacted] I missed the respond from my other email know body from jerome's furniture warehouse or their third party try too let know me what happy on fix my wood floor the following day after they deliver my sofa I call them and told that my floor was damage from the delivery I was told that someone will call me to hour that didn't happen so had go back to store and talk manager his name is [redacted] *** and show picture of my damage floor he tool some of my picture from my cellphone he the one that told me that I would get a call back to that I did not received so go back again and talk so he call delivery manager look I send picture on 05/29/ to email address [redacted] I send her picture and [redacted] is her name I call three day later and ask did she look picture she said yes I said to her can see scratch in the floor she said yes but talk to her I wasting my time I don't think she have the experience to know what talking on that floor the reason I said that I think her is getting delivery out to people I don't think that never ever talk to someone from the insurance company I attach letter TO WHO IT MAY CONCERN DOCK AT THE TOP LOOK AT IT thank you Regards, [redacted]
In regards to this claim, the sectional in question was delivered on June 27, At the time of purchase the sectional came with a warranty directly through Jerome's This warranty guarantees the merchandise to be free of manufacturing defects, if they are reported within the first year from the original delivery date Our warranty covers the cost of parts and repairs only The one year warranty on the sectional expired on June 27, Our upper management attempted numerous times to reach the consumer with no success Unfortunately the issue which has been reported, peeling and flaking, is not considered a manufacturing defect Peeling and flaking of leather can occur from everyday occurrence such as exposed to sunlight, natural body oils, lotions, hairsprays or cleaners which are used The pictures were reviewed and we have confirmed that even if reported within the 1st year the claim would not have been covered under our year warranty We do understand the consumer’s frustration; however, we are unable to comply with the consumers request for refund We have gone above and beyond our warranty by offering the $ in gift certificates which can be used toward a future purchase The offer of the gift certificates is valid until August 17, 2015, should the consumer wish to still take advantage of this offer Our finance department is fully aware of the consumers claim; however, we have not received additional correspondence from [redacted] We can gladly review any additional documentation which may be sent from Synchrony in regards to the consumers account Should the consumer have any additional questions or concerns, our customer care department can be reached at ( [redacted] Sincerely, [redacted] Customer Care Manager
I called and left a message for the consumer on the phone number that was provided in the claimAt the time of purchase, the merchandise was sold with a warranty directly through Jerome's Our warranty covers any manufacturing defects which are reported within the 1st year from the original delivery date The customer's warranty through Jerome’s expired on January 22, The Guardsman warranty in question, does cover an array of damages which occur from a one-time accidental incident After reviewing the pictures, from the technician appointment in December, the damages to the leather would not be covered under the Guardsman warranty, since this occurrence happened over a period of time, not from a one-time incident We are unable to comply with the customer's request for a refund, however, I can offer one of two below options to the customer: 1) refund the Guardsman warranty in full in the amount of $or 2) As a good faith gesture we can offer a $1,in gift certificates toward a future purchase with Jerome’s I provided my direct line to the customer to contact me to indicate which option they would like to choose The customer can also contact me via e-mail Please let me know if you need any additional information Sincerely, [redacted] Customer Care Manager
In regards to this complaint, I left a message for the consumer to contact us to schedule the technician appointment All the parts are current available and ready to be installed The consumer can contact our Customer Care Department at [redacted] Our Service Department is open daily from 10am-6pm Sincerely, [redacted] Customer Care Manager
weeks ago we ordered a sectional from Jeromes and were told it would be here in weeksWhen on the 4th week we had not heard anything we contacted Jeromes in Anaheim only to find out our order was never placedYes my credit card was docked $for my order but the sales lady never placed the order So we contacted customer service, they promised us our couch in no more than weeks, with discounts and promisesNow we are on week and they are telling us that the couch is out of stock They are not living up to their promises, they still have my $and the girl we talked to in customer service is being rude and obnoxious We were planning on getting a recliner, dinnette set, and bedroom set from them but with the game they are playing I will never do business with them again, if they dont get me my sectional now
recently purchased a sectional and ottoman on special order from the Rancho Cucamonga store and was told by [redacted] that it would be here in two to three weeksMy husband called the store on 4/9/(three weeks later) and he was told that the sectional and ottoman would be here on Sunday (4/01/16)I then called on 4/10/and was told that they were going to call the warehouse to check on the order and call me back, which they never didSo I called back on 4/10/and was told that the sectional would be here Monday and if the warehouse processed it by 6pm then I could get the same deliveryI called back on 4/11/and was told that the information given to me was incorrect and it should be in by the end of the weekI called back today, 4/12/16, and was told that the order will now not be in for two weeks I have been given information from [redacted] and the customer service department several timesI should not have to be calling to check on an order when it was promised to be here in two to three weeksNotice that not once did they call me to let me know what was going on with my orderI have already gotten rid of my old couches in anticipation for the new ones and now have an empty living roomWhen I asked the customer service manager at the Rancho Cucamonga store to speak to the sales manager at the same store, I was told that he was with a customer and would call me backI have yet to receive that phone call I called back to speak to the store manager and was told (by the rude customer service clerk who answered the phone) that I could not speak to the store manager because he had to follow the "chain of commands"Even though I already told him what had happenedThen when I asked for the managers name he refused to give it to me, put me on hold, and then gave me his name really fast and said he wasn't in today I can't believe how horrible the customer service has been at this storeI am so disappointed in myself for having bought something and contributing to this store in anywayIf I could cancel my order and get my money back, I would do it in a heartbeatI have been reading reviews online (Google and Yelp) and I am not the only customer to complain about this storeIn fact, if I had read all the reviews before I would have never of stepped foot in the doorObviously, the Rancho Cucamonga store is giving information and upsetting its customers and no one is doing anything about itI have been a customer of [redacted] for years and have never had this happen to me I would love it if I could completely cancel my order, get a full refund, and never have to deal with Jerome's Furniture ever againBut of course, I have not been called back even though I received an email stating that they would contact me within hours
For this claim the consumer was contacted directly and a message was left at the phone # listed on the claim We have offered the consumer an exchange on the loveseat in the residence The consumer will need to contact us to schedule a delivery date Please let us know if you needed any additional information Thank you, Jerome's Furniture