I e-mailed the customer directly to request pictures of the peeling
The loveseat in regards to this claim was delivered on August 27, 2011. The one year warranty to report any manufacturing defects expired on August 28,
I did ask the consumer to provide pictures of
the peeling to see if there is anything we can offer as a good faith gesture
Please let me know if you need any additional information in regards to this claim
Sincerely,
*** ***
Customer Care Manager
Dear *** ***
Roman"">
Thank you for reaching out to us We apologize for the inconvenience which has occurred
After review of your account, it appears we have ordered parts The first was ordered in August and installed in October
In December a 2nd technician was sent to inspect the backrest cushion with the broken zipper, which was reported as a new incident The technician did determine the backrest would need to be replaced
The backrest cover has been received and can be installed
We can gladly have the technician inspect the merchandise when he installs the backrest cover to determine if there are additional issues going on with the merchandise in question
Unfortunately we are unable to comply with your request for refund or replacement, however, we can gladly have the merchandise examined to see if there are any defects and go from there
Should you wish to schedule the technician appointment, simply contact us at *** *** We currently offer services in your area days a week; the next available appointment is Monday February 22,
Please do not hesitate to contact us at the number listed above should you have any additional questions or concerns
Sincerely,
Jerome's Furniture Warehouse
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My point is being missed entirely and no responsibilty is being taken by JeromesThe reason I bought the furniture was be because I was told by your salesperson the warranty covered all! Warranty is not valid because furniture was a clearance itemSo, return of 75$ does nothingI would not have bought the furniture if warranty was not going to be validI would have bought something else so that I could have peace of mindI was lied to just to make a saleNow Im stuck with furniture with no warranty! One more time...the warranty is why I bought furniture.
Regards,*** ***
For this claim the consumer was contacted directly and a message was left at the phone # listed on the claim
We have offered the consumer an exchange on the loveseat in the residence
The consumer will need to contact us to schedule a delivery
date
Please let us know if you needed any additional information
Thank you,
Jerome's Furniture
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us; we apologize for any inconvenience which has occurred
After review of your account, the technician visited your home on October 10,
At the time of the inspection, the technician confirmed that the frame did need to be replaced and a part order was arranged through the vendor
All of our parts are estimated to be received within 10-weeks, however, this time can change since most of our parts are shipped from overseas
We apologize once again for any inconvenience We are currently in contact with the vendor for a better estimated time of arrival for your part to be received
A Customer Care Representative will contact you within the next hours
Should you have any additional questions or concerns, please do not hesitate to contact us at (*** ***
Sincerely,
Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
Unfortunately, we have already done as you suggested; however your company has failed, again, to fulfill their part which was to contact my daughter at *** to make scheduling arrangementsThis was the plan I had spoken to your customer service representatives aboutOnce again your failure to fulfill your obligations is blatantly apparentI would like the dresser replaced as you promisedIt is defectiveRegards,*** ***
Dear *** ***
major-latinTimes New Roman"">
Thank you for taking time out of your day to contact us We have received the information you have provided the Revdex.com in regards to the Sofa and chair which were purchased on May 10, I apologize for any inconvenience or miscommunication which has occurred
At the time of purchase, your merchandise came with a warranty directly through Jerome's This warranty covers any manufacturing defects which are reported within the first year from the original delivery date Our warranty is for repairs only and covers the cost of parts and labor
The issue which has been reported to us in regards to the down feathers unfortunately is not considered a manufacturing defect and we are unable to comply with your request for refund or reselection
Per your previous correspondence with our Customer Care management, we can offer to replace the down feathers with regular loose fiber fill as a good faith gesture Since this will be altering the original production of the merchandise, you would no longer have a warranty on the cushions
Please feel free to contact us at*** *** should you wish to reschedule the technician appointment
You may also contact us at the number above should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Dear *** ***,
class="MsoNormal">
Thank you for reaching out to us and we
apologize for any miscommunication in the showroom
We do understand your frustration;
however, we are unable to comply with your request for a sectional at the price
of the clearance item you saw in the showroom
The tags as well as some
displays, unfortunately, can be moved by other consumers throughout the
showroom, which is not at the discretion of the store management
As a good faith gesture
we can extend free delivery to you on a future purchase with us, up to an
$value This offer is only valid on new stock and is not applicable
on clearance or floor merchandise
The offer has no
expiration date
Should you have any
additional questions or concerns, please do not hesitate to contact us at ***
Sincerely,
Jerome's Furniture
In regards to this claim, I actually set up the service. The customer was
already out of Jerome's and the manufacturer’s warranty to report this type of issue on the merchandise
The merchandise in question was delivered on January 11, 2014. The consumer reported this issue to Jerome's on March 2,
At the time of purchase, the merchandise came with a one year warranty directly through Jerome's. This warranty guarantees the merchandise to be free of manufacturing defects if reported within the 1st year from the original delivery date
The one year warranty on the merchandise expired on January 11,
The consumer did submit pictures to us and as a good faith gesture we sent out the technician to repair the areas of discoloration on a best-effort basis.
Discoloration of leather is considered wear and tear and can be caused due to direct sunlight exposure, body oils or friction which can be caused by everyday clothing
The consumer was aware that this offer was on a best-effort basis and we unfortunately could not make a guarantee on the level of repair
We will not be able to comply with the consumers request for refund
Please feel free to contact us directly at *** *** should you need further assistance
Sincerely,
*** ***
Customer Care Manager%
For this claim, we left a message for the customer to contact us back
"Times New Roman"">
The actual leaf is unable to be ordered since they are individually made for each table
We will go ahead and exchange the table for the consumer; she will simply need to contact us to schedule an exchange date
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will never ever buy anything from Jeromes again The customer service is the worst ever! I am stuck with a couch that I hate I am years old and this is the first couch I bought It took alot of research and thought a to what kind and color of couch I wantedI went with Jeromes because the couch was BLUE and had recliners I decorated my living room around a BLUE couch I am now stuck with a TAN couch with recliners It looks like a sore thumb! Thanks Jeromes for nothingYou act like you did me a favor by replacing a defective couch with a ugly tan couch I had to save money for along time to purchase this item I will now have to deal with your low quality customer service in reguards to my new couch All I wanted was my money back so I could go buy a BLUE couch that I passionately wantedThanks for ruining my peaceful living room I don't see how I come out the winner in this situationI WILL tell everyone what a horriable experience I have had
Regards,
*** ***
This furniture store should be shutdownRude employees, horrible customer service, and a management staff that needs a crash course in customer service, attitude adjustment, and proper business etiquetteSeek furniture buying elsewhereBuyers BEWARE
In regards to this complaint we do offer our consumers several different finance options. *** which is also known as *** is one of the options
This consumer financed through *** ***, after review of their account
Jerome's does not offer in-house financing directly through Jerome's. All financing options are through 3rd party companies. At the time of financing the consumers are made aware of the financing terms prior to signing the financing agreement.
Unfortunately we cannot change or alter the financing terms which were signed at the time of purchase, since the contract is directly through ***
We do advertise all of our financing options which can easily be located on our website.
Should the consumer need additional assistance in regards to their *** financing account, they would need to contact *** directly at *** ***
The consumer can also contact our Customer Care Department at *** *** should they need further assistance
Sincerely,
*** ***
Jerome's Furniture
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for the inconvenience which has occurred
After review of your account, the technician did determine there was not a defect found on the sleeper The adjustment which was requested is unable to be performed due to possible damages occurring to the flooring in the home
Unfortunately we are unable to offer a refund; however, as a good faith gesture we can still honor the offer for reselection
Should you wish to reselect you will have full credit for which you originally paid for the merchandise Once you have selected new merchandise we would pithe merchandise in the residence
The offer for reselection is valid until March
Your order has been notated in regards to the above offer
Should you have any additional questions or concerns please do not hesitate to contact us at (*** ***
Sincerely,
Jerome's Furniture
Dear Mr***,
","serif"">
Thank you for reaching out to us.
We apologize for the inconvenience which has occurred
The Guardian year OOPS protection plan, which
you opted to purchase, is through a 3rd party company called
Guardian. This warranty is not through
Jerome’s and unfortunately we are unable to offer repairs based upon their
warranty
The table set in question, we are unable to
order any parts due to the status of the factory being out of business.
Since we are unable to order the part necessary
to repair the table and the part needed is not available in our warehouse we
are only able to offer you the option to reselect on the set
We do understand your frustration, however,
without the necessary part which would be obtained from the vendor we are
unable to comply with your request for repair
We can gladly still extend the offer for
reselection another weeks. The offer
for the reselection will be valid until May 11, 2016. After this date we will not be able to offer
this option on your account
The reselection will provide you credit of the
initial set to be used toward something else in the showroom. We can gladly offer you the full credit of
the Guardian Protection Plan which you initially paid as long as no claims have
been approved through the policy.
The offer of reselection is for equal or greater
value. Should you select something less
than the original pricing, the remaining balance would remain as store
credit. If you should select something
greater in value you would need to pay the difference in pricing
There will be no additional delivery fee. We will pithe table set in your residence
when your newly selected merchandise is delivered
Your account has been notated with the above
information
Should you have any additional questions or
concerns, please do not hesitate to contact us at (866) 633-
Sincerely,
Jerome’s Furniture
Hello,
I was able to speak with our 3rd party delivery company, *** ***, and they have been in contact with the consumer directly and are awaiting information from this consumer to be able to continue on with the claimPlease let me know if you need any further informationSincerely,
*** ***
Customerer Care Manager
In regards to this
claim, if the "store credit" which was referenced in the claim was an
actual gift certificate (the consumer mentioned coupon) this is
non-transferrable and cannot be redeemed for cash or
refund
We were unable to locate
an account where a gift certificate had been issued based upon the consumer’s
information provided in the claim
The consumer will need
to contact us directly to provide either the order #, phone # or name in which
was used when the gift certificate was issued to see if we can possibly
re-issue the certificate
Gift certificates have a
one-year expiration date from the time of issuance and after the one-year
period the certificate (s) are null and void
Please have the consumer
contact us at *** ***so that we may get additional information in regards
to the certificates which were possibly issued
Sincerely,
Jerome's Furniture
In regards to this claim, the consumer was already assisted by a member of our service staff.Times New Roman"">
The button has been placed on order through the manufacturer
Should the consumer have any additional questions or concerns, we can be contacted at*** ***
Sincerely,
Jerome’s Furniture
Dear *** *** ***
Roman";">
Thank you for reaching out to
us We do understand your situation and appreciate you expressing your
concerns
For the Queen sized
mattress in question, which was delivered on September 2, 2009, the warranty
for this mattress, is directly through ***
Unfortunately Jerome's
does not warranty this mattress and as such we are unable to intervene between
a decision of the warranty between the consumer and *** We also are
unable to provide any options in regards to this mattress since the warranty is
fulfilled directly through the manufacturer
With all manufacturers
of mattresses the warranty does indicate that any stains on the mattress will
void the warranty In most cases, if you are able to fully clean the
stain to where it is not visible the manufacturer may possibly still warranty
the mattress
This information will
need to be verified directly through Simmons, since this claim is currently
with their company
We apologize for any
miscommunication which may have occurred
Should you need further
assistance on how to contact Simmons directly or if you have any other
questions, please feel free to contact us at (866) 633-
Sincerely,
Jerome's Furniture
Horrible customer serviceWe ordered a king size airloome be mattress and a bed frame last 11/27/and was initially advised that the delivery will be scheduled to 12/03/due to mattress is made per orderThen we got a call that delivery is moved to Saturday 12/05/due to bed is not completed until Friday, 12/04/ Also, was advised that we will received an email confirming the time and per the email received delivery date is Saturday 12/05/and time is between 8:30am to 12-30pmSaturday morning, I got a call that time was moved from morning to evening schedule between 6-10pm due to overloadI complained to the Customer Service Representative and was told in return that it's either I take the 6-10pm or will be moved to next day delivery Of course, I asked to talked to the Manager but the CS Representative hung up on meThis is the kind of service done by this company, instead of helping resolved the issue, they treated customer so rudely
I e-mailed the customer directly to request pictures of the peeling
The loveseat in regards to this claim was delivered on August 27, 2011. The one year warranty to report any manufacturing defects expired on August 28,
I did ask the consumer to provide pictures of
the peeling to see if there is anything we can offer as a good faith gesture
Please let me know if you need any additional information in regards to this claim
Sincerely,
*** ***
Customer Care Manager
Dear *** ***
Roman"">
Thank you for reaching out to us We apologize for the inconvenience which has occurred
After review of your account, it appears we have ordered parts The first was ordered in August and installed in October
In December a 2nd technician was sent to inspect the backrest cushion with the broken zipper, which was reported as a new incident The technician did determine the backrest would need to be replaced
The backrest cover has been received and can be installed
We can gladly have the technician inspect the merchandise when he installs the backrest cover to determine if there are additional issues going on with the merchandise in question
Unfortunately we are unable to comply with your request for refund or replacement, however, we can gladly have the merchandise examined to see if there are any defects and go from there
Should you wish to schedule the technician appointment, simply contact us at *** *** We currently offer services in your area days a week; the next available appointment is Monday February 22,
Please do not hesitate to contact us at the number listed above should you have any additional questions or concerns
Sincerely,
Jerome's Furniture Warehouse
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My point is being missed entirely and no responsibilty is being taken by JeromesThe reason I bought the furniture was be because I was told by your salesperson the warranty covered all! Warranty is not valid because furniture was a clearance itemSo, return of 75$ does nothingI would not have bought the furniture if warranty was not going to be validI would have bought something else so that I could have peace of mindI was lied to just to make a saleNow Im stuck with furniture with no warranty! One more time...the warranty is why I bought furniture.
Regards,*** ***
For this claim the consumer was contacted directly and a message was left at the phone # listed on the claim
We have offered the consumer an exchange on the loveseat in the residence
The consumer will need to contact us to schedule a delivery
date
Please let us know if you needed any additional information
Thank you,
Jerome's Furniture
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us; we apologize for any inconvenience which has occurred
After review of your account, the technician visited your home on October 10,
At the time of the inspection, the technician confirmed that the frame did need to be replaced and a part order was arranged through the vendor
All of our parts are estimated to be received within 10-weeks, however, this time can change since most of our parts are shipped from overseas
We apologize once again for any inconvenience We are currently in contact with the vendor for a better estimated time of arrival for your part to be received
A Customer Care Representative will contact you within the next hours
Should you have any additional questions or concerns, please do not hesitate to contact us at (*** ***
Sincerely,
Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
Unfortunately, we have already done as you suggested; however your company has failed, again, to fulfill their part which was to contact my daughter at *** to make scheduling arrangementsThis was the plan I had spoken to your customer service representatives aboutOnce again your failure to fulfill your obligations is blatantly apparentI would like the dresser replaced as you promisedIt is defectiveRegards,*** ***
Dear *** ***
major-latinTimes New Roman"">
Thank you for taking time out of your day to contact us We have received the information you have provided the Revdex.com in regards to the Sofa and chair which were purchased on May 10, I apologize for any inconvenience or miscommunication which has occurred
At the time of purchase, your merchandise came with a warranty directly through Jerome's This warranty covers any manufacturing defects which are reported within the first year from the original delivery date Our warranty is for repairs only and covers the cost of parts and labor
The issue which has been reported to us in regards to the down feathers unfortunately is not considered a manufacturing defect and we are unable to comply with your request for refund or reselection
Per your previous correspondence with our Customer Care management, we can offer to replace the down feathers with regular loose fiber fill as a good faith gesture Since this will be altering the original production of the merchandise, you would no longer have a warranty on the cushions
Please feel free to contact us at*** *** should you wish to reschedule the technician appointment
You may also contact us at the number above should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Dear *** ***,
class="MsoNormal">
Thank you for reaching out to us and we
apologize for any miscommunication in the showroom
We do understand your frustration;
however, we are unable to comply with your request for a sectional at the price
of the clearance item you saw in the showroom
The tags as well as some
displays, unfortunately, can be moved by other consumers throughout the
showroom, which is not at the discretion of the store management
As a good faith gesture
we can extend free delivery to you on a future purchase with us, up to an
$value This offer is only valid on new stock and is not applicable
on clearance or floor merchandise
The offer has no
expiration date
Should you have any
additional questions or concerns, please do not hesitate to contact us at ***
Sincerely,
Jerome's Furniture
In regards to this claim, I actually set up the service. The customer was
already out of Jerome's and the manufacturer’s warranty to report this type of issue on the merchandise
The merchandise in question was delivered on January 11, 2014. The consumer reported this issue to Jerome's on March 2,
At the time of purchase, the merchandise came with a one year warranty directly through Jerome's. This warranty guarantees the merchandise to be free of manufacturing defects if reported within the 1st year from the original delivery date
The one year warranty on the merchandise expired on January 11,
The consumer did submit pictures to us and as a good faith gesture we sent out the technician to repair the areas of discoloration on a best-effort basis.
Discoloration of leather is considered wear and tear and can be caused due to direct sunlight exposure, body oils or friction which can be caused by everyday clothing
The consumer was aware that this offer was on a best-effort basis and we unfortunately could not make a guarantee on the level of repair
We will not be able to comply with the consumers request for refund
Please feel free to contact us directly at *** *** should you need further assistance
Sincerely,
*** ***
Customer Care Manager%
For this claim, we left a message for the customer to contact us back
"Times New Roman"">
The actual leaf is unable to be ordered since they are individually made for each table
We will go ahead and exchange the table for the consumer; she will simply need to contact us to schedule an exchange date
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will never ever buy anything from Jeromes again The customer service is the worst ever! I am stuck with a couch that I hate I am years old and this is the first couch I bought It took alot of research and thought a to what kind and color of couch I wantedI went with Jeromes because the couch was BLUE and had recliners I decorated my living room around a BLUE couch I am now stuck with a TAN couch with recliners It looks like a sore thumb! Thanks Jeromes for nothingYou act like you did me a favor by replacing a defective couch with a ugly tan couch I had to save money for along time to purchase this item I will now have to deal with your low quality customer service in reguards to my new couch All I wanted was my money back so I could go buy a BLUE couch that I passionately wantedThanks for ruining my peaceful living room I don't see how I come out the winner in this situationI WILL tell everyone what a horriable experience I have had
Regards,
*** ***
This furniture store should be shutdownRude employees, horrible customer service, and a management staff that needs a crash course in customer service, attitude adjustment, and proper business etiquetteSeek furniture buying elsewhereBuyers BEWARE
In regards to this complaint we do offer our consumers several different finance options. *** which is also known as *** is one of the options
This consumer financed through *** ***, after review of their account
Jerome's does not offer in-house financing directly through Jerome's. All financing options are through 3rd party companies. At the time of financing the consumers are made aware of the financing terms prior to signing the financing agreement.
Unfortunately we cannot change or alter the financing terms which were signed at the time of purchase, since the contract is directly through ***
We do advertise all of our financing options which can easily be located on our website.
Should the consumer need additional assistance in regards to their *** financing account, they would need to contact *** directly at *** ***
The consumer can also contact our Customer Care Department at *** *** should they need further assistance
Sincerely,
*** ***
Jerome's Furniture
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for the inconvenience which has occurred
After review of your account, the technician did determine there was not a defect found on the sleeper The adjustment which was requested is unable to be performed due to possible damages occurring to the flooring in the home
Unfortunately we are unable to offer a refund; however, as a good faith gesture we can still honor the offer for reselection
Should you wish to reselect you will have full credit for which you originally paid for the merchandise Once you have selected new merchandise we would pithe merchandise in the residence
The offer for reselection is valid until March
Your order has been notated in regards to the above offer
Should you have any additional questions or concerns please do not hesitate to contact us at (*** ***
Sincerely,
Jerome's Furniture
Dear Mr***,
","serif"">
Thank you for reaching out to us.
We apologize for the inconvenience which has occurred
The Guardian year OOPS protection plan, which
you opted to purchase, is through a 3rd party company called
Guardian. This warranty is not through
Jerome’s and unfortunately we are unable to offer repairs based upon their
warranty
The table set in question, we are unable to
order any parts due to the status of the factory being out of business.
Since we are unable to order the part necessary
to repair the table and the part needed is not available in our warehouse we
are only able to offer you the option to reselect on the set
We do understand your frustration, however,
without the necessary part which would be obtained from the vendor we are
unable to comply with your request for repair
We can gladly still extend the offer for
reselection another weeks. The offer
for the reselection will be valid until May 11, 2016. After this date we will not be able to offer
this option on your account
The reselection will provide you credit of the
initial set to be used toward something else in the showroom. We can gladly offer you the full credit of
the Guardian Protection Plan which you initially paid as long as no claims have
been approved through the policy.
The offer of reselection is for equal or greater
value. Should you select something less
than the original pricing, the remaining balance would remain as store
credit. If you should select something
greater in value you would need to pay the difference in pricing
There will be no additional delivery fee. We will pithe table set in your residence
when your newly selected merchandise is delivered
Your account has been notated with the above
information
Should you have any additional questions or
concerns, please do not hesitate to contact us at (866) 633-
Sincerely,
Jerome’s Furniture
Hello,
I was able to speak with our 3rd party delivery company, *** ***, and they have been in contact with the consumer directly and are awaiting information from this consumer to be able to continue on with the claimPlease let me know if you need any further informationSincerely,
*** ***
Customerer Care Manager
In regards to this
claim, if the "store credit" which was referenced in the claim was an
actual gift certificate (the consumer mentioned coupon) this is
non-transferrable and cannot be redeemed for cash or
refund
We were unable to locate
an account where a gift certificate had been issued based upon the consumer’s
information provided in the claim
The consumer will need
to contact us directly to provide either the order #, phone # or name in which
was used when the gift certificate was issued to see if we can possibly
re-issue the certificate
Gift certificates have a
one-year expiration date from the time of issuance and after the one-year
period the certificate (s) are null and void
Please have the consumer
contact us at *** ***so that we may get additional information in regards
to the certificates which were possibly issued
Sincerely,
Jerome's Furniture
In regards to this claim, the consumer was already assisted by a member of our service staff.Times New Roman"">
The button has been placed on order through the manufacturer
Should the consumer have any additional questions or concerns, we can be contacted at*** ***
Sincerely,
Jerome’s Furniture
Dear *** *** ***
Roman";">
Thank you for reaching out to
us We do understand your situation and appreciate you expressing your
concerns
For the Queen sized
mattress in question, which was delivered on September 2, 2009, the warranty
for this mattress, is directly through ***
Unfortunately Jerome's
does not warranty this mattress and as such we are unable to intervene between
a decision of the warranty between the consumer and *** We also are
unable to provide any options in regards to this mattress since the warranty is
fulfilled directly through the manufacturer
With all manufacturers
of mattresses the warranty does indicate that any stains on the mattress will
void the warranty In most cases, if you are able to fully clean the
stain to where it is not visible the manufacturer may possibly still warranty
the mattress
This information will
need to be verified directly through Simmons, since this claim is currently
with their company
We apologize for any
miscommunication which may have occurred
Should you need further
assistance on how to contact Simmons directly or if you have any other
questions, please feel free to contact us at (866) 633-
Sincerely,
Jerome's Furniture
Horrible customer serviceWe ordered a king size airloome be mattress and a bed frame last 11/27/and was initially advised that the delivery will be scheduled to 12/03/due to mattress is made per orderThen we got a call that delivery is moved to Saturday 12/05/due to bed is not completed until Friday, 12/04/ Also, was advised that we will received an email confirming the time and per the email received delivery date is Saturday 12/05/and time is between 8:30am to 12-30pmSaturday morning, I got a call that time was moved from morning to evening schedule between 6-10pm due to overloadI complained to the Customer Service Representative and was told in return that it's either I take the 6-10pm or will be moved to next day delivery Of course, I asked to talked to the Manager but the CS Representative hung up on meThis is the kind of service done by this company, instead of helping resolved the issue, they treated customer so rudely