In regards to this
claim, the delivery fee will be refunded in the amount of $for the
inconvenience
Roman","serif"">
Unfortunately, we cannot
provide a cash refund
The delivery fee will be
refunded via a corporate check which can take 7-business days to be received
The check will be mailed
to the address provided in the claim
Should the consumer need
additional information, they can contact us directly at *** ***
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I would like to accept the $in certificate but we paid for a year warranty in which the sales person stated everything, including even accidents were covered, let it be known that is not even an accident just faulty low grade grade furnitureI do not believe this is good faith If you push on a customer a year warranty for an additional amount, you should stand behind it, after purchase was complete I was given a pamphlet with a number to call if repairs needed to be made, at no time was it ever mentioned this would be through a 3rd partyThis to me feels like misrepresentation I had tried for the last year to get help from Jeromes directly with no help just rudeness All we really want is furniture that lasts for the time of warranty and for you to honor said warrantyWe started asking for repairs when the couch was years old,it just doesn't seem too much to ask for repairs, that to me is good faith, repairs in your warehouse seems to me to be the same as $in store credit I would like to extend a personal invite for the company to personally look at the couch and tell me this is the furniture they stand behind like their advertising and selling in showroom
In regards to the above complaint, the customer has already been contacted directly by Jerome's via the e-mails sent
The customer is unable to place an order online since she wishes to use the $credit which was given to her for inconvenience
The purchase will need to be made
in one of our store locations for the credit to be used
The consumer is aware of this information
Please let me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Please note that the Jerome's rep did not specify what type of pictures she was requesting and that no offer was made regarding how this error of Jerome's could be resolved I will
send photographs to the Revdex.com regarding case number *** on Friday, August 7,
Regards,
*** ***
In regards to this claim, customer contacted our office directly
New Roman"">
The year warranty is through a 3rd party company called ***
*** has advised they will be refunding back the consumer the $199.99, which was paid for the warranty
The consumer will receive the refund directly from ***
Should the consumer have any additional questions, they may simply contact us at (*** ***
Sincerely,
Jerome's Furniture
Since placing my order in February customer service has been awfulDelivery was 2-weeks since my order was not in stock, however no one called to tell me my order would be later than thatI didn't receive a phone call until a month after I had placed my order, no delivery date was given even then, I had to keep calling to find out when I would receive my furniture kept getting excuses and no answersFinally now we are in April and I had called again, and was told my furniture could be delivered the next day , I set up an evening delivery time as I work during the day, delivery was scheduled for 8-pm however I received a call the next day stating my furniture would be arrive between 2-PM! I then had to call and tell them I was not home, I had arrangements for that eveningCustomer service then had to call and get the driver to bring it later that day, which ended up being 12:AM the next dayThen upon inspection I noticed one of the lamps had a dent, and love seat had a tear at the bottom, which now awaiting a technician to come in and inspectNot happy with service at all! Customer service was friendly but not helpful at all
My letter to Customer Service on November 15,
This issue has not been resolved, however, the unaceptable and unprofessional customer service I have received to date can no be undone
To Whom it may concern,
I am writing this letter to advise the administrative executives of Jerome's that I have received unacceptable customer service and have been subject to the non-existent resolution practices of your company
On November 1, I purchase several pieces of furniture including a six piece dinette set which was delivered on the same dayWe discovered that the dinette table delivered was a damaged table top, so we scheduled to have a replacement table top deliveryUpon receiving the second delivery of the replacement table top, we discovered it also was damagedWhat was disturbing to me about this table was that the damage had a poorly attempted repair to the damage and was delivered to me as a new tableThe drivers that made the delivery were embarrassed and apologetic because it was plain to see that there was a botched repair job on the tableIt seems to me that your company is either in the business of pawning off repaired furniture as new or you quality control is subparThe drivers took pictures of the damage and returned the table to the warehouse
I was scheduled a third delivery for a replacement table top for which I had to wait a week due to the item being out of stockWhen the item was available and subsequently delivered, the drivers unboxed the table top at the truck for inspection to ensure it was in new conditionUpon inspecting the third delivery of this item, we discovered the this item was also damagedThere was a crack in the laminate on one side of the tableThe drivers place the table back in the truck and returned it to the warehouse
At this point I have waited patiently through three delivery processes, each with a hour window of availability, and I still do not have a replacement for the table originally deliveredThis unacceptable business practice was becoming highly frustrating, so I decided to call the company to speak with a supervisor in an attempt to get resolution and request the company take immediate action to ensure I receive the item I purchased without delay and in new conditionI was connected with customer service supervisor David R in Ranch Bernardo in an attempt to resolve the issuesIn our conversation MrR advised me that there were only four tables remaining in the warehouse and I would stand a better chance of having an undamaged table available if I waited for a warehouse delivery of more inventory scheduled for the next weekI took MrR at his word, so he told me he would cancel my fourth delivery scheduled for November 15th and he would advise me when the new shipment of tables arrived at the warehouse to schedule my new delivery dateLate in the evening on the November 14th, after speaking with MrR, I received an email requesting a confirmation for the delivery scheduled on the 15th, which I ignored due to my conversation with MrROn the morning of the 15th I received a text message asking to confirm the delivery on the 15thNow I am under the impressing MrR did not cancel the originally scheduled delivery on the 15th and confirmed the delivery scheduled for the 15th which had a delivery window between 11:and 15:At 10:I received an automated phone call telling me the delivery would be arriving at my home in minutesI waited until 11:and when no delivery had arrived I called customer serviceI was advised that they would attempt to call the driver and call me back with an updateWhen I did not receive a return call, I called back to customer serviceAgain, I was told that they did not know what happened and would attempt to contact the driver and call be backWhen I did not receive a call back for the second time, I called back to customer service and asked to speak with a supervisorI was again connected with MrR and he immediately asked me why I had arranged to have the delivery he had already canceledI was caught in the middle of incompetent employees, company miscommunications, multiple deliveries of damaged goods, approximately hours of my time wasted waiting on deliveries, and an uncooperative supervisor accusing me of complicating the processI did not want to speak to MrR at this pointHe had already proved to me he could not resolved the issues and was not understanding of my frustration at allI wanted to speak with a person in a position of authority that had the power to resolve the circumstances immediatelyMrR was unable to give me a name or a phone number to contact a supervisor above him to insure my situation be handled promptly and properly and advised me that my only option was to email the company
Your company has failed miserably at the customer service I have received and a proliferation of incompetence has been displayed by your employeesThis situation should never have gotten this farI would like to be contacted directly by an executive in a position with the ability to correct the customer service failures and resolve this situation immediatelyI have wasted enough of my time allowing your company the opportunity to replace the table in a timely and trustworthy manner
Please contact me immediately,
In regards to this claim we are unable to locate any customer account based upon the customer's name, phone # or address
I was unable to reach the customer on the phone # listed and we will send an e-mail to the e-mail address the customer provided to see if we can further
assist the consumer
We would need either the order # or phone # which was used on the purchase in questionSincerely,
Jerome's Furniture
I purchased a leather couch and love sear I put a deposit down because I was not ready for delivery When I called for delivery I was told it was out of stock! My impression was it was reserved for me I would have paid in full The worst is the warranty I purchased it and was told "the only things not covered are dog chews and cat scratches." When I called for delivery I went over the plan Now I was told if she gets on there more than once and there are a few scratches it will be considered a occurrence and NOT be covered I called my salesman but he was not there so I got a new one She used the exact words my salesman used until pressed and then she admitted that they could say it was an everyday occurrence My complaint is that I was lied to!!!Obviously this is the line they are taught to use since they both used the same quote I have dealt with Jerome's in the past and now I am quite sure They will NOT be my first choice when furniture shopping They kept saying Sorry but I have to believe they have plenty of practice saying that I may cancel my order! I have time to decide since it's not in stock anyway
Dear Ms***,
I have received information from the Revdex.com in regards to concerns you have expressed on the sectional which was delivered on March 28,
At the time of purchase your sectional came with a one year warranty directly through Jerome’s. This warranty covers any manufacturing defects which are reported within the first year from the original delivery or pidate
After review of your account, two of our lead technicians inspected the frame of the sectional in your residence. The damages apparent on the frame were deemed to not be a structural defect but were caused from possible accidental damage which occurred in the residence
I can gladly recommend you to an outsourced technician service called Furniture Medic. They are a San Diego based company and their office can be reached at ###-###-####
I apologize for any miscommunication which may have occurred. Please do not hesitate to contact Customer Care at ###-###-#### should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed
I will just stay away from Jeromes and advise family and friends of the untruthful people employed thereYour commercials are fake and hypocriticalYour interest is on sales and not treating customers with dignity and respectOnce again you failed to recognize why I bought the furniture.....it was because of the statements your salesperson told me in regards to the warrantyI WOULD NOT HAVE BOUGHT THE SOFAS IF I KNEW THE WARRANTY WAS NO GOODADVERTISING ON YOUR PART! Thank you for nothing.
Regards,
*** ***
I have forwarded the additional information which has been provided to *** *** has advised that this claim has gone to the contractors insurance and they will be following up with the consumer directlyUnfortunately, Jerome's is unable to intercede with this claim since it was made by a 3rd party and not by personnel directly from Jerome'sWe will keep in contact with *** *** to ensure they contact the consumerSincerely,
Jerome's Furniture
In regards to this claim, the consumer was contacted and the sofa was delivered on 1/12/16.Times New Roman"">
Free delivery was provided and the customer also received a courtesy 5% off, since this particular special order was estimated to be received within weeks
We do offer some special order selections which are estimated to be received within weeks; however the selection the customer chose was coming from overseas and was estimated to be received within weeks
Should the consumer have any additional questions or concerns, please do not hesitate to contact us at *** ***
Sincerely,
Jerome’s Furniture
In regards to this claim the customer already reselected on her merchandise
The new selection was delivered on March 14,
Please let me know if you need any additional information
Thank you,
*** ***
Customer Care
Manager
September 27,
"">
Dear *** ***
This letter is in response to correspondence received from the Revdex.com in regards to your recent experience. I apologize for the inconvenience which you have incurred
Jerome’s ultimate goal is to provide a pleasant shopping experience accompanied by outstanding customer service. I am displeased to hear you have not received the five star service we strive to achieve
I do understand your frustration. On September 17, we refunded back the original delivery fee in the amount of $89.99. The refund was issued via a corporate check which was mailed on September 19, 2014.
We have confirmed with the manufacturer the special order is scheduled to be received in our Distribution Center the beginning of next week
As soon as your merchandise has been received, we will contact you to schedule a convenient delivery date
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for any miscommunication which has occurred
At the time of purchase your sofa came with a year warranty to replace defective seat cushion cores that are removable from the frame
With all down feather items, feathers coming from the casing are and not considered a defect
Due to the nature of feathers they can come loose from the casing The manufacturer recommends vacuuming the seat cushions on a regular basis to help alleviate and remove any "loose" feathers
The down is not covered under the warranty, since this is not a replaceable part We also recommend fluffing the down on a regular basis to keep the shape of the down cushioning.
Unfortunately we are unable to comply with your request for refund We however, will honor our warranty for the replacement of the removable seat cushion cores
A customer care representative will be in contact with you this week to provide an update on your parts
Should you have any additional questions or concerns, please do not hesitate to contact us at *** ***
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company has never given me a credit I can fax you the paperwork On 7/1/I had not had any problems with deliveryMy original receipt will show that on 7/1/what I paid for the sofaI am not trying to ask them to price match on any merchandise only to honor the price that I was charged on 7/1// I would be getting the same sofa that was cancelled due to non deliveryI can also e-mail you the e-mail when I was offered the gift certificate which was offered to me on or around 7/19/so I am not sure what makes the company think that they ever gave me a credit on my order on 7/1/I relied on having furniture delivered to my home and got rid of the furniture that I had at my home to make room for the new furniture that was to be delivered to me before ten pm I will not allow anyone to delivery furniture to my home at midnight it is not safeI am not sure why I can not order on line and then have my credit card credited back with the delivery charge and the difference in price of what I paid on and the credit/gift certificate which was never sent or given as a credit on my original order on 7/1/
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.From: *** *** ***Date: Wed, Sep 17, at 10:PMSubject: Re: You have a new message from the Revdex.comTo: *** ***
Thank you so much, they said they will return my money, short which is not right and they picked up the furniture right awaybut they would not give me the money, they said they will give it to the credit card, and the credit card company ** would give me what is left after loan is paid, I called they said it will take time, I should have my money by now
Maybe you can get then to send itPlease? It makes no sense to me since I have very good credit, why they would not give me my money back, and I can pay the credit card Company, but they would not give me the money
I am getting worried, I don't have the money, and I wont get a full refund
My number is *** I don't know If you have it
Be warned! Do not pay with cash I spent over $2,on some furniture I paid extra to have it delivered I confirmed that I was in their delivery area This is where the problems begin
Delivery to my area was on Wednesday only, July 29th I took the day off and lost income as an attorney because delivery was between 11:and 3: Could not have been more inconvenient since it was in the middle of the day Delivery came about 12: Ordered pieces Only two were correct Called customer service while driver was still in my house Spoke with AlexisShe promised to have the 3rd piece delivered by 10:p.mon that same dayNeedless to say, it did not happen First broken promise
Spoke to customer service again on July 30th "Promises" were made to correct their mistake and deliver on Saturday or Sunday, August 1st or 2nd Received a call after customer service hours were closed on July 31st advising that furniture would be delivered on August 8th, over a week later thnt expectedSecond broken promise I was able to reach some one about the late delivery on July 31st They refused to do anything to help me out Lesson learned Do not give them your money up front I would have cancelled my order if I could have I tried to file a formal complaint about this treatment but was it was not accepted by Revdex.com
On May I purchased a living room leather a seat sofa and comforter from the store in Anaheim .I added an extended warranty for years which cost me extra $.All came to $pretty hefty price for comforter and seat sofaAfter month ,one day ,a small section at the arm of the comforter the color came out, few weeks later, a big section on the back of the same comforter were missing colorThat the seat I use to watch TV.(the seat section is not used only for guests).I went to the store and this is the first time in my life I heard the expression "BODY OIL" ,I had leather sofas over years and never EVER had color problem .To my opinion it is a defect the way they color their leather sofas, there is no body oil on my fingers or my neck Jerome's refused to take the merchant and return the moneyWho want to have this kind of product ,the technician came, took pictures and promised that Jerome will call meSince last week I chase the customer service and their extended warranty to come and fix the problem
In regards to this
claim, the delivery fee will be refunded in the amount of $for the
inconvenience
Roman","serif"">
Unfortunately, we cannot
provide a cash refund
The delivery fee will be
refunded via a corporate check which can take 7-business days to be received
The check will be mailed
to the address provided in the claim
Should the consumer need
additional information, they can contact us directly at *** ***
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I would like to accept the $in certificate but we paid for a year warranty in which the sales person stated everything, including even accidents were covered, let it be known that is not even an accident just faulty low grade grade furnitureI do not believe this is good faith If you push on a customer a year warranty for an additional amount, you should stand behind it, after purchase was complete I was given a pamphlet with a number to call if repairs needed to be made, at no time was it ever mentioned this would be through a 3rd partyThis to me feels like misrepresentation I had tried for the last year to get help from Jeromes directly with no help just rudeness All we really want is furniture that lasts for the time of warranty and for you to honor said warrantyWe started asking for repairs when the couch was years old,it just doesn't seem too much to ask for repairs, that to me is good faith, repairs in your warehouse seems to me to be the same as $in store credit I would like to extend a personal invite for the company to personally look at the couch and tell me this is the furniture they stand behind like their advertising and selling in showroom
In regards to the above complaint, the customer has already been contacted directly by Jerome's via the e-mails sent
The customer is unable to place an order online since she wishes to use the $credit which was given to her for inconvenience
The purchase will need to be made
in one of our store locations for the credit to be used
The consumer is aware of this information
Please let me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Please note that the Jerome's rep did not specify what type of pictures she was requesting and that no offer was made regarding how this error of Jerome's could be resolved I will
send photographs to the Revdex.com regarding case number *** on Friday, August 7,
Regards,
*** ***
In regards to this claim, customer contacted our office directly
New Roman"">
The year warranty is through a 3rd party company called ***
*** has advised they will be refunding back the consumer the $199.99, which was paid for the warranty
The consumer will receive the refund directly from ***
Should the consumer have any additional questions, they may simply contact us at (*** ***
Sincerely,
Jerome's Furniture
Since placing my order in February customer service has been awfulDelivery was 2-weeks since my order was not in stock, however no one called to tell me my order would be later than thatI didn't receive a phone call until a month after I had placed my order, no delivery date was given even then, I had to keep calling to find out when I would receive my furniture kept getting excuses and no answersFinally now we are in April and I had called again, and was told my furniture could be delivered the next day , I set up an evening delivery time as I work during the day, delivery was scheduled for 8-pm however I received a call the next day stating my furniture would be arrive between 2-PM! I then had to call and tell them I was not home, I had arrangements for that eveningCustomer service then had to call and get the driver to bring it later that day, which ended up being 12:AM the next dayThen upon inspection I noticed one of the lamps had a dent, and love seat had a tear at the bottom, which now awaiting a technician to come in and inspectNot happy with service at all! Customer service was friendly but not helpful at all
My letter to Customer Service on November 15,
This issue has not been resolved, however, the unaceptable and unprofessional customer service I have received to date can no be undone
To Whom it may concern,
I am writing this letter to advise the administrative executives of Jerome's that I have received unacceptable customer service and have been subject to the non-existent resolution practices of your company
On November 1, I purchase several pieces of furniture including a six piece dinette set which was delivered on the same dayWe discovered that the dinette table delivered was a damaged table top, so we scheduled to have a replacement table top deliveryUpon receiving the second delivery of the replacement table top, we discovered it also was damagedWhat was disturbing to me about this table was that the damage had a poorly attempted repair to the damage and was delivered to me as a new tableThe drivers that made the delivery were embarrassed and apologetic because it was plain to see that there was a botched repair job on the tableIt seems to me that your company is either in the business of pawning off repaired furniture as new or you quality control is subparThe drivers took pictures of the damage and returned the table to the warehouse
I was scheduled a third delivery for a replacement table top for which I had to wait a week due to the item being out of stockWhen the item was available and subsequently delivered, the drivers unboxed the table top at the truck for inspection to ensure it was in new conditionUpon inspecting the third delivery of this item, we discovered the this item was also damagedThere was a crack in the laminate on one side of the tableThe drivers place the table back in the truck and returned it to the warehouse
At this point I have waited patiently through three delivery processes, each with a hour window of availability, and I still do not have a replacement for the table originally deliveredThis unacceptable business practice was becoming highly frustrating, so I decided to call the company to speak with a supervisor in an attempt to get resolution and request the company take immediate action to ensure I receive the item I purchased without delay and in new conditionI was connected with customer service supervisor David R in Ranch Bernardo in an attempt to resolve the issuesIn our conversation MrR advised me that there were only four tables remaining in the warehouse and I would stand a better chance of having an undamaged table available if I waited for a warehouse delivery of more inventory scheduled for the next weekI took MrR at his word, so he told me he would cancel my fourth delivery scheduled for November 15th and he would advise me when the new shipment of tables arrived at the warehouse to schedule my new delivery dateLate in the evening on the November 14th, after speaking with MrR, I received an email requesting a confirmation for the delivery scheduled on the 15th, which I ignored due to my conversation with MrROn the morning of the 15th I received a text message asking to confirm the delivery on the 15thNow I am under the impressing MrR did not cancel the originally scheduled delivery on the 15th and confirmed the delivery scheduled for the 15th which had a delivery window between 11:and 15:At 10:I received an automated phone call telling me the delivery would be arriving at my home in minutesI waited until 11:and when no delivery had arrived I called customer serviceI was advised that they would attempt to call the driver and call me back with an updateWhen I did not receive a return call, I called back to customer serviceAgain, I was told that they did not know what happened and would attempt to contact the driver and call be backWhen I did not receive a call back for the second time, I called back to customer service and asked to speak with a supervisorI was again connected with MrR and he immediately asked me why I had arranged to have the delivery he had already canceledI was caught in the middle of incompetent employees, company miscommunications, multiple deliveries of damaged goods, approximately hours of my time wasted waiting on deliveries, and an uncooperative supervisor accusing me of complicating the processI did not want to speak to MrR at this pointHe had already proved to me he could not resolved the issues and was not understanding of my frustration at allI wanted to speak with a person in a position of authority that had the power to resolve the circumstances immediatelyMrR was unable to give me a name or a phone number to contact a supervisor above him to insure my situation be handled promptly and properly and advised me that my only option was to email the company
Your company has failed miserably at the customer service I have received and a proliferation of incompetence has been displayed by your employeesThis situation should never have gotten this farI would like to be contacted directly by an executive in a position with the ability to correct the customer service failures and resolve this situation immediatelyI have wasted enough of my time allowing your company the opportunity to replace the table in a timely and trustworthy manner
Please contact me immediately,
In regards to this claim we are unable to locate any customer account based upon the customer's name, phone # or address
I was unable to reach the customer on the phone # listed and we will send an e-mail to the e-mail address the customer provided to see if we can further
assist the consumer
We would need either the order # or phone # which was used on the purchase in questionSincerely,
Jerome's Furniture
I purchased a leather couch and love sear I put a deposit down because I was not ready for delivery When I called for delivery I was told it was out of stock! My impression was it was reserved for me I would have paid in full The worst is the warranty I purchased it and was told "the only things not covered are dog chews and cat scratches." When I called for delivery I went over the plan Now I was told if she gets on there more than once and there are a few scratches it will be considered a occurrence and NOT be covered I called my salesman but he was not there so I got a new one She used the exact words my salesman used until pressed and then she admitted that they could say it was an everyday occurrence My complaint is that I was lied to!!!Obviously this is the line they are taught to use since they both used the same quote I have dealt with Jerome's in the past and now I am quite sure They will NOT be my first choice when furniture shopping They kept saying Sorry but I have to believe they have plenty of practice saying that I may cancel my order! I have time to decide since it's not in stock anyway
Dear Ms***,
I have received information from the Revdex.com in regards to concerns you have expressed on the sectional which was delivered on March 28,
At the time of purchase your sectional came with a one year warranty directly through Jerome’s. This warranty covers any manufacturing defects which are reported within the first year from the original delivery or pidate
After review of your account, two of our lead technicians inspected the frame of the sectional in your residence. The damages apparent on the frame were deemed to not be a structural defect but were caused from possible accidental damage which occurred in the residence
I can gladly recommend you to an outsourced technician service called Furniture Medic. They are a San Diego based company and their office can be reached at ###-###-####
I apologize for any miscommunication which may have occurred. Please do not hesitate to contact Customer Care at ###-###-#### should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed
I will just stay away from Jeromes and advise family and friends of the untruthful people employed thereYour commercials are fake and hypocriticalYour interest is on sales and not treating customers with dignity and respectOnce again you failed to recognize why I bought the furniture.....it was because of the statements your salesperson told me in regards to the warrantyI WOULD NOT HAVE BOUGHT THE SOFAS IF I KNEW THE WARRANTY WAS NO GOODADVERTISING ON YOUR PART! Thank you for nothing.
Regards,
*** ***
I have forwarded the additional information which has been provided to *** *** has advised that this claim has gone to the contractors insurance and they will be following up with the consumer directlyUnfortunately, Jerome's is unable to intercede with this claim since it was made by a 3rd party and not by personnel directly from Jerome'sWe will keep in contact with *** *** to ensure they contact the consumerSincerely,
Jerome's Furniture
In regards to this claim, the consumer was contacted and the sofa was delivered on 1/12/16.Times New Roman"">
Free delivery was provided and the customer also received a courtesy 5% off, since this particular special order was estimated to be received within weeks
We do offer some special order selections which are estimated to be received within weeks; however the selection the customer chose was coming from overseas and was estimated to be received within weeks
Should the consumer have any additional questions or concerns, please do not hesitate to contact us at *** ***
Sincerely,
Jerome’s Furniture
In regards to this claim the customer already reselected on her merchandise
The new selection was delivered on March 14,
Please let me know if you need any additional information
Thank you,
*** ***
Customer Care
Manager
September 27,
"">
Dear *** ***
This letter is in response to correspondence received from the Revdex.com in regards to your recent experience. I apologize for the inconvenience which you have incurred
Jerome’s ultimate goal is to provide a pleasant shopping experience accompanied by outstanding customer service. I am displeased to hear you have not received the five star service we strive to achieve
I do understand your frustration. On September 17, we refunded back the original delivery fee in the amount of $89.99. The refund was issued via a corporate check which was mailed on September 19, 2014.
We have confirmed with the manufacturer the special order is scheduled to be received in our Distribution Center the beginning of next week
As soon as your merchandise has been received, we will contact you to schedule a convenient delivery date
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for any miscommunication which has occurred
At the time of purchase your sofa came with a year warranty to replace defective seat cushion cores that are removable from the frame
With all down feather items, feathers coming from the casing are and not considered a defect
Due to the nature of feathers they can come loose from the casing The manufacturer recommends vacuuming the seat cushions on a regular basis to help alleviate and remove any "loose" feathers
The down is not covered under the warranty, since this is not a replaceable part We also recommend fluffing the down on a regular basis to keep the shape of the down cushioning.
Unfortunately we are unable to comply with your request for refund We however, will honor our warranty for the replacement of the removable seat cushion cores
A customer care representative will be in contact with you this week to provide an update on your parts
Should you have any additional questions or concerns, please do not hesitate to contact us at *** ***
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company has never given me a credit I can fax you the paperwork On 7/1/I had not had any problems with deliveryMy original receipt will show that on 7/1/what I paid for the sofaI am not trying to ask them to price match on any merchandise only to honor the price that I was charged on 7/1// I would be getting the same sofa that was cancelled due to non deliveryI can also e-mail you the e-mail when I was offered the gift certificate which was offered to me on or around 7/19/so I am not sure what makes the company think that they ever gave me a credit on my order on 7/1/I relied on having furniture delivered to my home and got rid of the furniture that I had at my home to make room for the new furniture that was to be delivered to me before ten pm I will not allow anyone to delivery furniture to my home at midnight it is not safeI am not sure why I can not order on line and then have my credit card credited back with the delivery charge and the difference in price of what I paid on and the credit/gift certificate which was never sent or given as a credit on my original order on 7/1/
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.From: *** *** ***Date: Wed, Sep 17, at 10:PMSubject: Re: You have a new message from the Revdex.comTo: *** ***
Thank you so much, they said they will return my money, short which is not right and they picked up the furniture right awaybut they would not give me the money, they said they will give it to the credit card, and the credit card company ** would give me what is left after loan is paid, I called they said it will take time, I should have my money by now
Maybe you can get then to send itPlease? It makes no sense to me since I have very good credit, why they would not give me my money back, and I can pay the credit card Company, but they would not give me the money
I am getting worried, I don't have the money, and I wont get a full refund
My number is *** I don't know If you have it
Be warned! Do not pay with cash I spent over $2,on some furniture I paid extra to have it delivered I confirmed that I was in their delivery area This is where the problems begin
Delivery to my area was on Wednesday only, July 29th I took the day off and lost income as an attorney because delivery was between 11:and 3: Could not have been more inconvenient since it was in the middle of the day Delivery came about 12: Ordered pieces Only two were correct Called customer service while driver was still in my house Spoke with AlexisShe promised to have the 3rd piece delivered by 10:p.mon that same dayNeedless to say, it did not happen First broken promise
Spoke to customer service again on July 30th "Promises" were made to correct their mistake and deliver on Saturday or Sunday, August 1st or 2nd Received a call after customer service hours were closed on July 31st advising that furniture would be delivered on August 8th, over a week later thnt expectedSecond broken promise I was able to reach some one about the late delivery on July 31st They refused to do anything to help me out Lesson learned Do not give them your money up front I would have cancelled my order if I could have I tried to file a formal complaint about this treatment but was it was not accepted by Revdex.com
On May I purchased a living room leather a seat sofa and comforter from the store in Anaheim .I added an extended warranty for years which cost me extra $.All came to $pretty hefty price for comforter and seat sofaAfter month ,one day ,a small section at the arm of the comforter the color came out, few weeks later, a big section on the back of the same comforter were missing colorThat the seat I use to watch TV.(the seat section is not used only for guests).I went to the store and this is the first time in my life I heard the expression "BODY OIL" ,I had leather sofas over years and never EVER had color problem .To my opinion it is a defect the way they color their leather sofas, there is no body oil on my fingers or my neck Jerome's refused to take the merchant and return the moneyWho want to have this kind of product ,the technician came, took pictures and promised that Jerome will call meSince last week I chase the customer service and their extended warranty to come and fix the problem