Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Please note that the Jerome's rep did not specify what type of pictures she was requesting and that no offer was made regarding how this error of Jerome's could be resolved I will
send photographs to the Revdex.com regarding case number *** on Friday, August 7,
Regards,
*** ***
Since placing my order in February customer service has been awfulDelivery was 2-weeks since my order was not in stock, however no one called to tell me my order would be later than thatI didn't receive a phone call until a month after I had placed my order, no delivery date was given even then, I had to keep calling to find out when I would receive my furniture kept getting excuses and no answersFinally now we are in April and I had called again, and was told my furniture could be delivered the next day , I set up an evening delivery time as I work during the day, delivery was scheduled for 8-pm however I received a call the next day stating my furniture would be arrive between 2-PM! I then had to call and tell them I was not home, I had arrangements for that eveningCustomer service then had to call and get the driver to bring it later that day, which ended up being 12:AM the next dayThen upon inspection I noticed one of the lamps had a dent, and love seat had a tear at the bottom, which now awaiting a technician to come in and inspectNot happy with service at all! Customer service was friendly but not helpful at all
I called and also e-mail the customer directly in regards to the attached claim
UI', sans-serif;">Unfortunately we cannot offer credit or exchange on mattress or bedding due to health reasons.
I have offered the customer partial credit on the mattress paid in Gift Certificates totaling $
Please let me know if you need any additional information in regards to this claim
Sincerely,
*** ***
Customer Care Manager
In regards to this
claim, the delivery fee will be refunded in the amount of $for the
inconvenience
Roman","serif"">
Unfortunately, we cannot
provide a cash refund
The delivery fee will be
refunded via a corporate check which can take 7-business days to be received
The check will be mailed
to the address provided in the claim
Should the consumer need
additional information, they can contact us directly at *** ***
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This will be the second complaint I've filed against Jerome's and for the same issueJeromes has now attempted to deliver a swival rocker recliner three times in the past monthThe first being that the chair was not covered and sitting in the back of their delivery truck with a dirty blanket covering the chairThe second attempt was about a week ago or so but that time they had the wrong chairThis morning on 9-9-16, they once again brought a chair that was not in its original packaging and covered with a dirty movers blanket that had debris all over itI personally believe this was the same uncovered chair that they attempted to deliver more than three weeks ago
I spoke with Jerome's customer service rep about this matter this morning and she attempted to provide me with excuses for the drivers which she was completely wrongMore than a week ago I went to the *** *** Jerome's store where the chair was purchased and for the third time, I spoke with *** *** in an attempt to clear this a all up and get it right, but for the third time *** has failed to stay on top of this situation, and he failed to followup with me on the situationOnce again I will make the statement that this organizations customer service is horrific at best, and there is a PROFOUND lack of communication between their departmentsIn other words, the right hand does not know what the left hand is doing
I would like a call from Jerome's corporate management to discuss this matterI believe I have been drastically inconvenienced by the profound lack of Customer Care I paid for this chair nearly two months ago, and I'm still without the chair and they have my money and they attempted to charge me for today's delivery because the warehouse did not understand what a customer credit meantI believe I am due a partial refund for the inconvenienceThey need to get their act together and hire professionals and not incompetent people both at their warehouse and at their storeIf this matter had been brought to the attention of their upper level management or corporate officials, I do not believe that this situation would have gotten so out-of-controlThey need to special order me the chair that I spoke to *** about more than a week ago which I believe was a Charcoal Colored chairRegards,*** ***
We are working directly with the customer on this claim *** will cover the claim and the customer is aware we will be back in contact with him by Monday to confirm how the claim will be processed
Sincerely,
Jerome's Furniture
Dear *** *** *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for any miscommunication or inconvenience which has occurred
After review of your account, the merchandise in question was delivered on May 26, You are currently still under our warranty for manufacturing defects which are reported within the 1st year from the original delivery date
The seat cushion cores as well as the backrest filling for the sofa are currently on order through the manufacturer We assure you we are working diligently to have the parts here as quickly as possible The current estimated time of arrival for your parts is showing the beginning/middle of June
The regular estimated time of arrival for parts which are being shipped from overseas is roughly 8-weeks The technician inspected the merchandise in your residence Mid-April
We have asked the manufacturer to rush the arrival of parts as quickly as possible
We do understand your frustration; however, we are unable to comply with your request for refund. We of course will still honor our warranty for parts and repairs under our warranty
For the inconvenience, we can gladly extend free delivery on your next purchase (value up to $89.99). This offer will be valid for year and will expire on May 8,
As soon as your parts have been received we will contact you to schedule a technician to install the parts
Please do not hesitate to contact us at*** *** should you have any additional questions or concerns
Sincerely,
Jerome's Furniture
This customer's claim was already resolved directly with the customer
*** *** has selected another set from our *** *** Showroom, which was delivered to his residence on February 16,
Please let me know if you need any additional
information
Sincerely,
*** ***
Customer Care Manager
Be warned! Do not pay with cash I spent over $2,on some furniture I paid extra to have it delivered I confirmed that I was in their delivery area This is where the problems begin
Delivery to my area was on Wednesday only, July 29th I took the day off and lost income as an attorney because delivery was between 11:and 3: Could not have been more inconvenient since it was in the middle of the day Delivery came about 12: Ordered pieces Only two were correct Called customer service while driver was still in my house Spoke with AlexisShe promised to have the 3rd piece delivered by 10:p.mon that same dayNeedless to say, it did not happen First broken promise
Spoke to customer service again on July 30th "Promises" were made to correct their mistake and deliver on Saturday or Sunday, August 1st or 2nd Received a call after customer service hours were closed on July 31st advising that furniture would be delivered on August 8th, over a week later thnt expectedSecond broken promise I was able to reach some one about the late delivery on July 31st They refused to do anything to help me out Lesson learned Do not give them your money up front I would have cancelled my order if I could have I tried to file a formal complaint about this treatment but was it was not accepted by Revdex.com
I purchased a leather couch and love sear I put a deposit down because I was not ready for delivery When I called for delivery I was told it was out of stock! My impression was it was reserved for me I would have paid in full The worst is the warranty I purchased it and was told "the only things not covered are dog chews and cat scratches." When I called for delivery I went over the plan Now I was told if she gets on there more than once and there are a few scratches it will be considered a occurrence and NOT be covered I called my salesman but he was not there so I got a new one She used the exact words my salesman used until pressed and then she admitted that they could say it was an everyday occurrence My complaint is that I was lied to!!!Obviously this is the line they are taught to use since they both used the same quote I have dealt with Jerome's in the past and now I am quite sure They will NOT be my first choice when furniture shopping They kept saying Sorry but I have to believe they have plenty of practice saying that I may cancel my order! I have time to decide since it's not in stock anyway
In regards to this claim the customer already reselected on her merchandise
The new selection was delivered on March 14,
Please let me know if you need any additional information
Thank you,
*** ***
Customer Care
Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.From: *** *** ***Date: Wed, Sep 17, at 10:PMSubject: Re: You have a new message from the Revdex.comTo: *** ***
Thank you so much, they said they will return my money, short which is not right and they picked up the furniture right awaybut they would not give me the money, they said they will give it to the credit card, and the credit card company ** would give me what is left after loan is paid, I called they said it will take time, I should have my money by now
Maybe you can get then to send itPlease? It makes no sense to me since I have very good credit, why they would not give me my money back, and I can pay the credit card Company, but they would not give me the money
I am getting worried, I don't have the money, and I wont get a full refund
My number is *** I don't know If you have it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed
I will just stay away from Jeromes and advise family and friends of the untruthful people employed thereYour commercials are fake and hypocriticalYour interest is on sales and not treating customers with dignity and respectOnce again you failed to recognize why I bought the furniture.....it was because of the statements your salesperson told me in regards to the warrantyI WOULD NOT HAVE BOUGHT THE SOFAS IF I KNEW THE WARRANTY WAS NO GOODADVERTISING ON YOUR PART! Thank you for nothing.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company has never given me a credit I can fax you the paperwork On 7/1/I had not had any problems with deliveryMy original receipt will show that on 7/1/what I paid for the sofaI am not trying to ask them to price match on any merchandise only to honor the price that I was charged on 7/1// I would be getting the same sofa that was cancelled due to non deliveryI can also e-mail you the e-mail when I was offered the gift certificate which was offered to me on or around 7/19/so I am not sure what makes the company think that they ever gave me a credit on my order on 7/1/I relied on having furniture delivered to my home and got rid of the furniture that I had at my home to make room for the new furniture that was to be delivered to me before ten pm I will not allow anyone to delivery furniture to my home at midnight it is not safeI am not sure why I can not order on line and then have my credit card credited back with the delivery charge and the difference in price of what I paid on and the credit/gift certificate which was never sent or given as a credit on my original order on 7/1/
Regards,
*** ***
I have forwarded the additional information which has been provided to *** *** has advised that this claim has gone to the contractors insurance and they will be following up with the consumer directlyUnfortunately, Jerome's is unable to intercede with this claim since it was made by a 3rd party and not by personnel directly from Jerome'sWe will keep in contact with *** *** to ensure they contact the consumerSincerely,
Jerome's Furniture
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for any miscommunication which has occurred
At the time of purchase your sofa came with a year warranty to replace defective seat cushion cores that are removable from the frame
With all down feather items, feathers coming from the casing are and not considered a defect
Due to the nature of feathers they can come loose from the casing The manufacturer recommends vacuuming the seat cushions on a regular basis to help alleviate and remove any "loose" feathers
The down is not covered under the warranty, since this is not a replaceable part We also recommend fluffing the down on a regular basis to keep the shape of the down cushioning.
Unfortunately we are unable to comply with your request for refund We however, will honor our warranty for the replacement of the removable seat cushion cores
A customer care representative will be in contact with you this week to provide an update on your parts
Should you have any additional questions or concerns, please do not hesitate to contact us at *** ***
Sincerely,
Jerome's Furniture
Dear Ms***,
I have received information from the Revdex.com in regards to concerns you have expressed on the sectional which was delivered on March 28,
At the time of purchase your sectional came with a one year warranty directly through Jerome’s. This warranty covers any manufacturing defects which are reported within the first year from the original delivery or pidate
After review of your account, two of our lead technicians inspected the frame of the sectional in your residence. The damages apparent on the frame were deemed to not be a structural defect but were caused from possible accidental damage which occurred in the residence
I can gladly recommend you to an outsourced technician service called Furniture Medic. They are a San Diego based company and their office can be reached at ###-###-####
I apologize for any miscommunication which may have occurred. Please do not hesitate to contact Customer Care at ###-###-#### should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
September 27,
"">
Dear *** ***
This letter is in response to correspondence received from the Revdex.com in regards to your recent experience. I apologize for the inconvenience which you have incurred
Jerome’s ultimate goal is to provide a pleasant shopping experience accompanied by outstanding customer service. I am displeased to hear you have not received the five star service we strive to achieve
I do understand your frustration. On September 17, we refunded back the original delivery fee in the amount of $89.99. The refund was issued via a corporate check which was mailed on September 19, 2014.
We have confirmed with the manufacturer the special order is scheduled to be received in our Distribution Center the beginning of next week
As soon as your merchandise has been received, we will contact you to schedule a convenient delivery date
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
In regards to this claim, the consumer was contacted and the sofa was delivered on 1/12/16.Times New Roman"">
Free delivery was provided and the customer also received a courtesy 5% off, since this particular special order was estimated to be received within weeks
We do offer some special order selections which are estimated to be received within weeks; however the selection the customer chose was coming from overseas and was estimated to be received within weeks
Should the consumer have any additional questions or concerns, please do not hesitate to contact us at *** ***
Sincerely,
Jerome’s Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Please note that the Jerome's rep did not specify what type of pictures she was requesting and that no offer was made regarding how this error of Jerome's could be resolved I will
send photographs to the Revdex.com regarding case number *** on Friday, August 7,
Regards,
*** ***
Since placing my order in February customer service has been awfulDelivery was 2-weeks since my order was not in stock, however no one called to tell me my order would be later than thatI didn't receive a phone call until a month after I had placed my order, no delivery date was given even then, I had to keep calling to find out when I would receive my furniture kept getting excuses and no answersFinally now we are in April and I had called again, and was told my furniture could be delivered the next day , I set up an evening delivery time as I work during the day, delivery was scheduled for 8-pm however I received a call the next day stating my furniture would be arrive between 2-PM! I then had to call and tell them I was not home, I had arrangements for that eveningCustomer service then had to call and get the driver to bring it later that day, which ended up being 12:AM the next dayThen upon inspection I noticed one of the lamps had a dent, and love seat had a tear at the bottom, which now awaiting a technician to come in and inspectNot happy with service at all! Customer service was friendly but not helpful at all
I called and also e-mail the customer directly in regards to the attached claim
UI', sans-serif;">Unfortunately we cannot offer credit or exchange on mattress or bedding due to health reasons.
I have offered the customer partial credit on the mattress paid in Gift Certificates totaling $
Please let me know if you need any additional information in regards to this claim
Sincerely,
*** ***
Customer Care Manager
In regards to this
claim, the delivery fee will be refunded in the amount of $for the
inconvenience
Roman","serif"">
Unfortunately, we cannot
provide a cash refund
The delivery fee will be
refunded via a corporate check which can take 7-business days to be received
The check will be mailed
to the address provided in the claim
Should the consumer need
additional information, they can contact us directly at *** ***
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This will be the second complaint I've filed against Jerome's and for the same issueJeromes has now attempted to deliver a swival rocker recliner three times in the past monthThe first being that the chair was not covered and sitting in the back of their delivery truck with a dirty blanket covering the chairThe second attempt was about a week ago or so but that time they had the wrong chairThis morning on 9-9-16, they once again brought a chair that was not in its original packaging and covered with a dirty movers blanket that had debris all over itI personally believe this was the same uncovered chair that they attempted to deliver more than three weeks ago
I spoke with Jerome's customer service rep about this matter this morning and she attempted to provide me with excuses for the drivers which she was completely wrongMore than a week ago I went to the *** *** Jerome's store where the chair was purchased and for the third time, I spoke with *** *** in an attempt to clear this a all up and get it right, but for the third time *** has failed to stay on top of this situation, and he failed to followup with me on the situationOnce again I will make the statement that this organizations customer service is horrific at best, and there is a PROFOUND lack of communication between their departmentsIn other words, the right hand does not know what the left hand is doing
I would like a call from Jerome's corporate management to discuss this matterI believe I have been drastically inconvenienced by the profound lack of Customer Care I paid for this chair nearly two months ago, and I'm still without the chair and they have my money and they attempted to charge me for today's delivery because the warehouse did not understand what a customer credit meantI believe I am due a partial refund for the inconvenienceThey need to get their act together and hire professionals and not incompetent people both at their warehouse and at their storeIf this matter had been brought to the attention of their upper level management or corporate officials, I do not believe that this situation would have gotten so out-of-controlThey need to special order me the chair that I spoke to *** about more than a week ago which I believe was a Charcoal Colored chairRegards,*** ***
We are working directly with the customer on this claim *** will cover the claim and the customer is aware we will be back in contact with him by Monday to confirm how the claim will be processed
Sincerely,
Jerome's Furniture
Dear *** *** *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for any miscommunication or inconvenience which has occurred
After review of your account, the merchandise in question was delivered on May 26, You are currently still under our warranty for manufacturing defects which are reported within the 1st year from the original delivery date
The seat cushion cores as well as the backrest filling for the sofa are currently on order through the manufacturer We assure you we are working diligently to have the parts here as quickly as possible The current estimated time of arrival for your parts is showing the beginning/middle of June
The regular estimated time of arrival for parts which are being shipped from overseas is roughly 8-weeks The technician inspected the merchandise in your residence Mid-April
We have asked the manufacturer to rush the arrival of parts as quickly as possible
We do understand your frustration; however, we are unable to comply with your request for refund. We of course will still honor our warranty for parts and repairs under our warranty
For the inconvenience, we can gladly extend free delivery on your next purchase (value up to $89.99). This offer will be valid for year and will expire on May 8,
As soon as your parts have been received we will contact you to schedule a technician to install the parts
Please do not hesitate to contact us at*** *** should you have any additional questions or concerns
Sincerely,
Jerome's Furniture
This customer's claim was already resolved directly with the customer
*** *** has selected another set from our *** *** Showroom, which was delivered to his residence on February 16,
Please let me know if you need any additional
information
Sincerely,
*** ***
Customer Care Manager
Be warned! Do not pay with cash I spent over $2,on some furniture I paid extra to have it delivered I confirmed that I was in their delivery area This is where the problems begin
Delivery to my area was on Wednesday only, July 29th I took the day off and lost income as an attorney because delivery was between 11:and 3: Could not have been more inconvenient since it was in the middle of the day Delivery came about 12: Ordered pieces Only two were correct Called customer service while driver was still in my house Spoke with AlexisShe promised to have the 3rd piece delivered by 10:p.mon that same dayNeedless to say, it did not happen First broken promise
Spoke to customer service again on July 30th "Promises" were made to correct their mistake and deliver on Saturday or Sunday, August 1st or 2nd Received a call after customer service hours were closed on July 31st advising that furniture would be delivered on August 8th, over a week later thnt expectedSecond broken promise I was able to reach some one about the late delivery on July 31st They refused to do anything to help me out Lesson learned Do not give them your money up front I would have cancelled my order if I could have I tried to file a formal complaint about this treatment but was it was not accepted by Revdex.com
I purchased a leather couch and love sear I put a deposit down because I was not ready for delivery When I called for delivery I was told it was out of stock! My impression was it was reserved for me I would have paid in full The worst is the warranty I purchased it and was told "the only things not covered are dog chews and cat scratches." When I called for delivery I went over the plan Now I was told if she gets on there more than once and there are a few scratches it will be considered a occurrence and NOT be covered I called my salesman but he was not there so I got a new one She used the exact words my salesman used until pressed and then she admitted that they could say it was an everyday occurrence My complaint is that I was lied to!!!Obviously this is the line they are taught to use since they both used the same quote I have dealt with Jerome's in the past and now I am quite sure They will NOT be my first choice when furniture shopping They kept saying Sorry but I have to believe they have plenty of practice saying that I may cancel my order! I have time to decide since it's not in stock anyway
In regards to this claim the customer already reselected on her merchandise
The new selection was delivered on March 14,
Please let me know if you need any additional information
Thank you,
*** ***
Customer Care
Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.From: *** *** ***Date: Wed, Sep 17, at 10:PMSubject: Re: You have a new message from the Revdex.comTo: *** ***
Thank you so much, they said they will return my money, short which is not right and they picked up the furniture right awaybut they would not give me the money, they said they will give it to the credit card, and the credit card company ** would give me what is left after loan is paid, I called they said it will take time, I should have my money by now
Maybe you can get then to send itPlease? It makes no sense to me since I have very good credit, why they would not give me my money back, and I can pay the credit card Company, but they would not give me the money
I am getting worried, I don't have the money, and I wont get a full refund
My number is *** I don't know If you have it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed
I will just stay away from Jeromes and advise family and friends of the untruthful people employed thereYour commercials are fake and hypocriticalYour interest is on sales and not treating customers with dignity and respectOnce again you failed to recognize why I bought the furniture.....it was because of the statements your salesperson told me in regards to the warrantyI WOULD NOT HAVE BOUGHT THE SOFAS IF I KNEW THE WARRANTY WAS NO GOODADVERTISING ON YOUR PART! Thank you for nothing.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company has never given me a credit I can fax you the paperwork On 7/1/I had not had any problems with deliveryMy original receipt will show that on 7/1/what I paid for the sofaI am not trying to ask them to price match on any merchandise only to honor the price that I was charged on 7/1// I would be getting the same sofa that was cancelled due to non deliveryI can also e-mail you the e-mail when I was offered the gift certificate which was offered to me on or around 7/19/so I am not sure what makes the company think that they ever gave me a credit on my order on 7/1/I relied on having furniture delivered to my home and got rid of the furniture that I had at my home to make room for the new furniture that was to be delivered to me before ten pm I will not allow anyone to delivery furniture to my home at midnight it is not safeI am not sure why I can not order on line and then have my credit card credited back with the delivery charge and the difference in price of what I paid on and the credit/gift certificate which was never sent or given as a credit on my original order on 7/1/
Regards,
*** ***
I have forwarded the additional information which has been provided to *** *** has advised that this claim has gone to the contractors insurance and they will be following up with the consumer directlyUnfortunately, Jerome's is unable to intercede with this claim since it was made by a 3rd party and not by personnel directly from Jerome'sWe will keep in contact with *** *** to ensure they contact the consumerSincerely,
Jerome's Furniture
Dear *** ***
class="MsoNormal">
Thank you for reaching out to us We apologize for any miscommunication which has occurred
At the time of purchase your sofa came with a year warranty to replace defective seat cushion cores that are removable from the frame
With all down feather items, feathers coming from the casing are and not considered a defect
Due to the nature of feathers they can come loose from the casing The manufacturer recommends vacuuming the seat cushions on a regular basis to help alleviate and remove any "loose" feathers
The down is not covered under the warranty, since this is not a replaceable part We also recommend fluffing the down on a regular basis to keep the shape of the down cushioning.
Unfortunately we are unable to comply with your request for refund We however, will honor our warranty for the replacement of the removable seat cushion cores
A customer care representative will be in contact with you this week to provide an update on your parts
Should you have any additional questions or concerns, please do not hesitate to contact us at *** ***
Sincerely,
Jerome's Furniture
Dear Ms***,
I have received information from the Revdex.com in regards to concerns you have expressed on the sectional which was delivered on March 28,
At the time of purchase your sectional came with a one year warranty directly through Jerome’s. This warranty covers any manufacturing defects which are reported within the first year from the original delivery or pidate
After review of your account, two of our lead technicians inspected the frame of the sectional in your residence. The damages apparent on the frame were deemed to not be a structural defect but were caused from possible accidental damage which occurred in the residence
I can gladly recommend you to an outsourced technician service called Furniture Medic. They are a San Diego based company and their office can be reached at ###-###-####
I apologize for any miscommunication which may have occurred. Please do not hesitate to contact Customer Care at ###-###-#### should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
September 27,
"">
Dear *** ***
This letter is in response to correspondence received from the Revdex.com in regards to your recent experience. I apologize for the inconvenience which you have incurred
Jerome’s ultimate goal is to provide a pleasant shopping experience accompanied by outstanding customer service. I am displeased to hear you have not received the five star service we strive to achieve
I do understand your frustration. On September 17, we refunded back the original delivery fee in the amount of $89.99. The refund was issued via a corporate check which was mailed on September 19, 2014.
We have confirmed with the manufacturer the special order is scheduled to be received in our Distribution Center the beginning of next week
As soon as your merchandise has been received, we will contact you to schedule a convenient delivery date
Please do not hesitate to contact us at *** *** should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
In regards to this claim, the consumer was contacted and the sofa was delivered on 1/12/16.Times New Roman"">
Free delivery was provided and the customer also received a courtesy 5% off, since this particular special order was estimated to be received within weeks
We do offer some special order selections which are estimated to be received within weeks; however the selection the customer chose was coming from overseas and was estimated to be received within weeks
Should the consumer have any additional questions or concerns, please do not hesitate to contact us at *** ***
Sincerely,
Jerome’s Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***