JetBlue Airways Corporation

Although the BBB does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System. As the reservation was booked through a Travel... Agent, the Travel Agent would need to contact JetBlue.We appreciate your understanding at JetBlue and we hope to serve your future travel under better circumstances. Sincerely, Debbie C [redacted] JetBlue | Customer Support Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The only reason why I had to use the Credit was because there was a death in the family and we had to rush to the Dominican Republic and you can go ahead read the notes on itIf it wasn't because of that I wouldn't have used itThe way the email was written it sounded so sarcastic, but it's alright I will just share the response on the social media and on Channel 41"A tu lado" to show how much JetBlue cares about their customers Sincerely, [redacted]

Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response to the complaint filed by [redacted] :We have reviewed this complaint and request from Mr [redacted] and welcome the opportunity to address his concernsWe understand he has contacted JetBlue directly on this matter and our response has not met his expectationsWhile we were not able to locate a specific reservation that matched the circumstances described with the information provided, we can address the concern in general termsNo specific seat can ever be guaranteed on a flightJetBlue honors customer seat preferences as much as possible but seats may be changed if needed operationallyThe aircraft have been changed and thus the same seats may not be available on the new aircraft or there may have been a legal or disability need to adjust seating assignmentsIt is unusual for us to separate a family that is booked on the same reservation and several other options would generally have been tried firstThe best way to keep seats together is to be booked on the same reservation, to have notes added to the reservation if there are specific seating needsInformation more specific to the reservation in question can best be addressed by Mr [redacted] calling 1-800-JETBLUE(538-2583) with the reservation numberAt that time a crewmember may be able to see more specifics about that individual event.Again, no specific seating can be guaranteedBased on the information available the flight was takenJetBlue respectfully declines compensation for the changes in seat assignments.Regards,Sharon E [redacted] JetBlue | Customer Support Executive Offices

Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response to the complaint filed by [redacted] ***We have reviewed this complaint and request from [redacted] and welcome the opportunity to address his concernsWe understand he has contacted JetBlue directly on this matter and our response has not met his expectationsWe sincerely apologize for any behavior or remarks by our crewmembers that were less than professional or courteousAlthough we want to respond more fully, with the information available in this complaint, we cannot locate his reservationIf he will provide the record locator, the name of the customer flying and the email address used for booking the flight, we will be happy to look into the details and respond accordingly

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to send our best wishes and hope a full recovery was made Responding to your complaint is extremely difficult for we know the level of service JetBlue extends to our valuable customers, and because we know there are times when we are not able to meet the expectations of our customers and still remain within the parameters of our company guidelines As we looked into your claim, we found no reports from our Crewmembers in JFK regarding any injury on June 17, in Terminal or where we operateAs per our guidelines, whenever an injury occurs on a JetBlue property, it is important that it is immediately reported to a JetBlue Crewmember on siteThis allows us to offer any medical attention that may be needed and collect the most accurate, complete and timely informationUnfortunately, we cannot accept a report of injury after a customer has left the airportWe appreciate your understanding about this necessity While we understand this may not be the solution you were anticipating; however, we sincerely look forward to welcoming you on board to serve you in the future Kind Regards, [redacted] Corporate Customer Support JetBlue Airways

Complaint: [redacted] I am rejecting this response because:Its been days and I still havent recieved my money back from jetblue, I have lost the opportunity to purchase the tickets at the price I wanted because I was charged for the wrong tickets due to your reps mistakeI do not find it fair to have to purchase my tickets at a higher price because I was charged and have yet to recieve my money back this is very irresponsible on jetblue's partI am very unsatisfied with the service givenI need my money to be refunded to me asap and would like to purchase at the price I missed do to your reps mistake, its been days and I have yet to revieve mu money back how am I supposed to purchase my tickets Sincerely, [redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by Ms [redacted] and are responding through your Online Complaint SystemWe recognize your frustration in finding your flight departed earlier than the delay time initially estimatedWe appreciate that you've shared your feedback with us.In situations where a flight delay is posted, we estimate the new departure time based on the information we have at the timeAlthough we try to minimize any inconvenience to our customers and provide updates about delays, we also always try to leave as close to the original scheduled departure time as possible.Even when a delay is posted, we recommend staying close to the gate area to ensure easy access to updates and announcementsWe are sorry to hear the crew was less than pleasant at the gate as well as onboard your new flightWe are happy to hear you were placed on the next available flight and regret this meant a tight connection to your final destinationTypically we do not offer hotel reimbursements for missed connections as this was not within our controlWe've reached out to our JFK crew requesting information regarding commitments to reimburse and have been unsuccessful finding information to support your request; as such, we are respectfully declining your request.We can see that each of you received a courtesy credit for $when you called and spoke to our crewmember over the phoneThe credits were placed in each of your respective travel bank accountsWe understand a credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intended.We want you to know how much JetBlue appreciates your support, and know that without you and many other valued customers, we would not be the airline we are todayYou can be certain every effort will be made to ensure our standard of service meets your expectations in the future.Regards, Kelly JetBlue | Customer Support Executive Offices

Although the BBB does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] are responding through your Online Complaint System. We found that this complaint has been... address previously and we stand by the response given by our crewmember in this response:Original Response to [redacted] follows: To: [redacted] Re: Email received - Mon 7/31/2017, Contact # [redacted] Dear [redacted] ,Thank you for contacting JetBlue regarding your recent travel experience. We're sorry to hear your flight # [redacted] was significantly delayed and we regret the disruption this caused to your work schedulethe following morning.We understand your time is valuable and that delays can be very frustrating. While we make every effort to operate our flights as scheduled, there are times when weather concerns, crew or maintenance issues, or other circumstances inherent to air travel interfere with this goal. We sincerely apologize for the inconvenience this delay caused you personally.As you did take your flight, we must respectfully deny your request for a refund. Although your flight did not qualify for compensation as outlined in our Customer Bill of Rights, we've issued youa $75 JetBlue credit to your Travel Bank as a gesture of goodwill. Credits can be applied toward future travel and are good for one year from the date of issuance.Since you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account. If you have forgotten your password, visit bit.ly/JBpassword and input the email address you used to register for your TrueBlue account.When you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment. If you'd like to check your balance or transactions, or if you have any additional questions about credit, visit bit.ly/JBcreditFAQ. [redacted] , we appreciate you choosing us for your travel needs and thank you for your feedback. We wishyou the very best and hope to have the opportunity to share a more positive JetBlue experience with you sometime soon.Sincerely,Jenny M.JetBlue | Customer CommitmentCrewmember ***Although we understand and sympathize with her situation, we must respectfully deny any further compensation. Kind regards,Shauna JetBlue | Customer Support Executive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the rebuttal complaint filed by Miss [redacted] and are responding through your Online Complaint System Thank you for your additional emailWe regret your continued disappointmentAlthough we are unable to provide you with the refunds you are requesting, we can assure you that your concerns have been researched properly and the facts we shared with you are accurateWe can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction Kind Regards, Kelly H [redacted] JetBlue | Customer Support Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear [redacted] ,Although the BBB does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through the Online Complaint System. Thank you for taking the... time to share your concerns with JetBlue. We appreciate hearing how our customers feel about the service we provide.The experience in our lavatories you described is not typical of the standards we work to maintain. We are very sorry you felt they were unclean or smelled. We truly appreciate you taking the time to share this experience and we will ensure that your feedback is taken into consideration as we evaluate the areas in which we can improve the quality of our service. We are very sorry you experienced an onboard delay. No matter how extensive the precautionary maintenance, not all issues can be detected in advance. We work to repair anything that needs attention as quickly as possible while maintaining the highest standards of safety. We are sorry the air conditioning was not functioning properly, but we always appreciate the patience of our Customers while we try to make the flight as comfortable as possible. Please know that, while some delays cannot be prevented, we’re continually working to minimize late departures and ensure our customers arrive on time whenever possible. Our Inflight Crew works hard to ensure the safety and comfort of all of our Customers. We are sorry you felt as if she was not accommodating or rude to you in anyway. we are also very sorry for the lack of options of beverages onboard. Usually our aircraft is fully stocked with both diet and regular sodas. As well as you have the option of unlimited snacks onboard. We will make sure the Inflight Management Team is made aware of your concerns.As a token of our apology for this unfortunate over all experience, we have issued you $100.00 JetBlue credit into your Travel Bank account. We know a credit cannot take back a negative experience; however, we issue compensation as a gesture of goodwill and an invitation to travel with us in the future, so we have the opportunity to provide a more positive experience. The details are as follows: Username: [redacted] Login ID: [redacted] This credit is available for use on future travel with JetBlue and may be used by anyone. The expiration date is the day by which a reservation needs to be booked; however, you do not have to fly by then. To book a flight using a Travel Bank credit, visit jetblue.com and choose Travel Bank as the form of payment.If you have any questions about Travel Bank, feel free to visit http://bit.ly/nKT44N for helpful information about how to use and manage credits.Although a credit could never compensate for your frustration, please accept this as a token of our appreciation and an invitation to allow us to serve you once again. We do hope you will use your credit to travel with us again real soon on a very nice smelling flight! [redacted] , we do hope you will choose to use your credit and fly again with us real soonKind regards,NicoleJetBlue | Customer SupportExecutive Offices Tell us why here...

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the rebuttal filed by our mutual customer and are responding through your Online Complaint System Thank you for your additional comments regarding prices changing before purchasedWe regret your continued disappointmentAlthough we are unable to provide you with the credits you are requesting, we can assure you that your concerns have been researched properly and the facts we shared with you are accurateWe can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfactionWe appreciate you choosing JetBlue and hope to welcome you onboard soon Kelly H***JetBlue | Customer SupportExecutive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by Ms [redacted] and are responding through your Online Complaint System We regret the circumstances that led you to write to us and apologize the level of service did not meet your expectationsWe can imagine how frustrating this must have beenWe will be sure to share your sentiments with our Inflight Leadership regarding your request for juice We are respectfully declining your request for a refund or credit of $On contact ID [redacted] a crewmember issued you a $credit, as an additional gesture of goodwill a credit for $has been placed in your accountYou are welcome to use this credit to travel again, or allow anyone to use the credit We appreciate you choosing JetBlue, Ms [redacted] and hope to welcome you back onboard JetBlueWe trust future travel experiences will be exceptional Regards, Kelly H [redacted] JetBlue | Customer Support Executive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] .Again, as previously mentioned, we are sorry to learn your stroller was damagedAll baggage claims are handled by our Central Baggage Team and your claim number is [redacted] Our records indicate Annette is the specialist assigned to your case and whe can be reached at 1-866-538-ExtWe show she has been in communication with you and we ask again you remain in contact with her directlyKind regards,JeniferJetBlue | Customer SupportExecutive Offices

Complaint: [redacted] y I am rejecting this response because: The booking agent at Jet Blue Airlines stated that we would see a credit on my Master Card of $per passenger in addition to the 15% bereavement rate that we were granted.The Jet Blue booking agent said she would also waive the additional fee to sit in the aircraft's first row of seating that has additional leg room that would be beneficial as we are both disabled.Likewise, when we booked this emergency bereavement passage, we were informed that audio conversation would be recorded by Jet Blue Airlines.We do have personal documentation that reflects the conversation described above Sincerely, Alex D***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am responding with what they requested I do not wish to close this until they have given me a good answer.They said:"Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We'd be happy to to address the concerns stated but do need additional informationPlease reply with the letter confirmation or a ticket number beginning with '279', or, your girlfriends first and last name as it appears on the reservationAlso, when you cancel a reservation with JetBlue, the funds owed are pulled from the fare paid and the remaining balance becomes a credit with JetBlueIf you book with an agency, this may be slightly different as each agency will collect our fee plus any fees they may haveWe look forward to hearing back from you soon! Kind Regards, Kelly JetBlue | Corporate Customer Support Crewmember ***"My response: The letter confirmation for the ticket from the airline is [redacted] Travelers name is [redacted] *** I understand about the credits I canceled with Jetblue directly I was told one price and then charged another price Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ** ** ***

Received - Thu 2/2/2017, Contact # ***Hello,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** ***.Confirmation *** was refunded and cancelled
by our Credit Card Department for reasons associated with fraudYou are welcome to rebook at the airport with cash at this time.We apologize for any inconvenicence and we look forward to a new opportunity to serve you at JetBlue.Sincerely, Debbie C*** JetBlue | Customer Support Executive Offices Tell us why here

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We regret the circumstances that led you to write to us
All baggage claims must
be processed by the experts handling the actual claimWe strongly encourage you to communicate with the claims representitiveYou can call toll free ###-###-#### and the office is open today, October 24th and tomorrow October 25th, from 7:a.mto 4:p.mMST
We wish you all the best and hope we can welcome you back onboard JetBlue again soon
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways