JetBlue Airways Corporation

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and [redacted] and are responding through your Online Complaint System [redacted] , we sincerely apologize for the inconvenience this experience was for youJetBlue's Contract of Carriage specifically relates to your concerns regarding incidental and consequential costsThese sections explain that we are not liable for any type of incidental or consequential damages or costs, such as alternate or additional travel expenses including, but not limited to: airfare, ground transportation, fuel, lodging and foodIf you purchased travel insurance, we will be happy to provide you with a Flight Delay Confirmation letter for your unexpected out-of-pocket expense claim.As we previously mentioned, JetBlue would never want to delay or cancel a flight that our customers are depending on, however safety is our first priority and occasionally circumstances occur which require that a flight is grounded until we are confident it can be safely completedWe are truly sorry for any frustration, stress, and inconvenience you personally experienced when your outbound segment was delayed due to security restrictions placed on flights by Air Traffic Control that caused you to miss your connecting flightWe certainly understand the stress this was for you and your party, and sympathize with the difficulty the unfortunate circumstances in Las Vegas caused you personally.We have a team dedicated to making the decision which delayed or cancelled flights will receive compensation in accordance with our Bill of RightsAlthough your flight didn't qualify for compensation, we are pleased to know you were issued a $JetBlue creditInformation on using your credit has been sent to the email address associated with your Travel Bank accountJetBlue credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment when you get to the payment pageIf you'd like to check your balance or transactions, or if you have any questions about your credit, feel free to visit bit.ly/JBcreditFAQ.Although we must respectfully decline again your request for reimbursement for consequential expenses, we do hope to have the privilidge of serving your JetBlue needs on a future flightSincerely, Cherish JetBlue | Customer Support Executive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through the Online Complaint SystemDear [redacted] ,Thank you for your additional emailWe are sorry for your continued disappointment with our responseWe feel that we have assisted you with fairness and to the best of our abilityAlthough we must respectfully decline your request for any other other amount or form of compensation, other than our original offer of $per person, we do hope to have the privilege of serving you again sometime in the futureWe will note your account that you have also declined to accept the compensation that was originally offered to you as a courtesy and a gesture of good will.We are sorry this is not the outcome you had hoped for, but we do value you as a Customer and we hope you will choose JetBlue again in the future and your experience will be more pleasing.Kind regards,NicoleJetBlue | Customer SupportExecutive Offices Tell us why here

Although the BBB does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] * [redacted] , and we are responding through your Online Complaint System. Dear [redacted] ,On behalf of... JetBlue's Executive team, we are responding to your recent email. We will ensure that the outcome and feedback is shared with them.We’re sorry to hear that your experience was not as pleasant as it should have been and that you experienced multiple canceled flights. Please know that weather can affect our flights differently, depending on the flight paths and schedules. While, we make every effort to ensure that our aircraft departs and arrives on time, our flights, as any other airline, may always be subject to delays and cancellations due to adverse weather, Air Traffic Control delays, and other abnormalities of air operations necessary to ensure the safest possible operation. Please know that, while some cancellations cannot be prevented, we’re continually working to minimize late departures and ensure our customers arrive on time whenever possible.Please accept our sincere apology for the difficulty you experienced as a result of these cancellations.We've issued a $5.60 refund to your original form of payment, and 5,800 TrueBlue points back into your TrueBlue account for your return flight. Depending on your credit card company's procedures, this refund posting should appear within 7 - 10 business days. Please contact us again if you have not seen it by then.Although we’re not offering reimbursement for consequential expenses, if you purchased travel insurance, you can submit your hotel, taxi, and meal expenses to your travel insurance company for consideration. If you selected insurance from Allianz Global Assistance (our independent provider) during the booking process, please visit jetblue.com/travel-insurance for more information about filing a claim.We have a team dedicated to making the decision which delayed or cancelled flights will receive compensation in accordance with our Bill of Rights. Although your flight didn't qualify for compensation, as a gesture of goodwill, we're happy to see that you were issued a JetBlue credit for $100.00 into your Travel Bank account:Name: [redacted] Username: [redacted] A Credit is valid for one year from the date of issuance, and anyone can use the credit. Since you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account. Visit bit.ly/JBcreditFAQ for helpful information about how to use and manage your credit.We thank you for choosing JetBlue, and we look forward to a new opportunity to serve you and regain your confidence. Sincerely, Cherish JetBlue | Customer Support Executive Offices In an effort to improve the experience for all our customers, we are working to encourage improvements in the federal air traffic control system. You can join us in our effort and take action by visiting http://www.ontimeflights.org/.

Dear [redacted] ,Although the BBB does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through the Online Complaint System. Thank you for contacting... JetBlue. You are a valued customer and we truly regret that your travel experience was not the smooth and pleasant one we strive to provide. First of all let us start with we are very to sorry to learn of the loss of your sister and we wish you all the best in the months to come.When a Customer has something of this nature arise and they are considered to be mid-flight, we have the ability to waive the change fees as well the increase in fare for the Customer and assist them in scheduling a new flight at a future time and date. When a Customer is not midflight, meaning they have yet to take their outbound flight, we can waive the change fee and the Customer is responsible for the difference in airfare, if there is any applicable. In your case, you were technically midflight, however your outbound flight we found on a different reservation code due to you using points for the outbound flight and credit for the return flight. We have to assume the Customer Support Crewmember who assisted you failed to notice your other reservation and did not consider you midflight. For this, we do apologize. It was a mistake on our end. As a token of our apology we have issued you $92.00 JetBlue credit into your Travel Bank account, the amount you were charged for your additional airfare. The details are as follows: Username: [redacted] Login ID: [redacted] This credit is available for use on future travel with JetBlue and may be used by anyone. The expiration date is the day by which a reservation needs to be booked; however, you do not have to fly by then. To book a flight using a Travel Bank credit, visit jetblue.com and choose Travel Bank as the form of payment.If you have any questions about Travel Bank, feel free to visit http://bit.ly/nKT44N for helpful information about how to use and manage credits. [redacted] , we genuinely value your patronage and hope you choose to fly JetBlue again in the future. Kind regards,NicoleJetBlue | Customer SupportExecutive Offices Tell us why here...

Complaint: [redacted] I am rejecting this response because:The airline is conveniently restating incorrect information so that they can use weather as a reason not to payI responded to them with the following Your statement is completely falseI was placed on flight [redacted] before my original flight was even delayed, without even being asked if that is what I wanted to do Further, I wouldn't have misconnected in JFK on my original flight That is a fact Look it upMy original flights were both delayed, but both occurred successfullyInstead of arriving home, I was stuck with a two night hotel bill I will also respond with this to the Revdex.com and other organizations with which I am in contact [redacted] original flight [redacted] was delayed and would have caused you to misconnect in JFKYou were then placed on the next available flight [redacted] which canceled resulting in your current flight itinerary Sincerely, [redacted] ***

We have reviewed this complaint from [redacted] ***Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through your Online Complaint System We sincerely apologize for the disruption to your travel plans on Confirmation [redacted] and for the late hours at the airport As you are aware, Flight # [redacted] was canceled due to crew availability and crews being out of position as a result of the fire at the Air Traffic Control Center (ATC) which affected your flight and was uncontrollableThe previous flight the crew had been on also experienced a flight diversion which was also affected by the ATC being downAll aircraft spares were also unavailable on that day due to the multiple system wide events that were affected by the ATC eventYour later flights were also affected by the ATC event and the domino affect flights experienced We certainly recognize the customer inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularitiesCancellations are at times unavoidable, but necessary to ensure the safest possible operation When a flight is canceled by JetBlue we will re-accommodate on the next available flight or refund the flightThe next available flight is the next flight with seating available and may not always be the very next flight due to seats already being sold out on other flightsWe appreciate knowing that you were re-accommodated We realize that this was a frustrating situation for you and we have issued credits as our apologyWe understand a credit does not take away the experience; although we hope you will accept the credits issued in the spirit of goodwill intendedThe details are as follows: User ID # [redacted] User ID # [redacted] [redacted] User ID # [redacted] [redacted] Service Credit: $ each Expiration Date: June 3, The credits are available for use on future travel with JetBlue and may be used by anyoneThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by thenTo book a flight using a Travel Bank credit, visit jetblue.com and choose Travel Bank as the form of payment Credit Information: [redacted] (If you are unable to click on this link, please cut and paste the address into a web browser.) We genuinely value you and your family as a JetBlue customers and hope you will allow us the opportunity to serve your future travel needs under better circumstances

To: [email protected]: Email received - Wed 5/3/2017, Contact # [redacted] Dear [redacted] ,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint you filed and are responding through their Online Complaint SystemWe appreciate the opportunity to review your concerns and apologize we have not met your expectations.After review, our records indicate your travel was in confirmation code [redacted] from Orldando (MCO) to Los Angeles (LAX)We are sorry to hear you thought you were upgrading to our Even More Space seat with a fee of $eachAlthough we are unable to issue a refund for a product used, as a gesture of our goodwill for the misunderstanding, we have issued you a $JetBlue credit for each seat, a total of $has been depositived into your Travel Bank account # [redacted] Information on using your credit has been sent to the email address associated with your Travel Bank accountIf you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account.JetBlue credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment when you get to the payment pageIf you'd like to check your balance or transactions, or if you have any questions about your credit, feel free to visit bit.ly/JBcreditFAQ[redacted] , thank you for choosing JetBlue and we look forward to welcoming you onboard a future JetBlue flightKind regards,JeniferJetBlue | Customer SupportExecutive Offices

Dear Ms [redacted] , Thank you for reaching out to JetBlue againWe are sorry to hear you have not been satisfied with the answers and credits you have receivedJetBlue works hard to be fair to all of our customers and again, in an effort to honor the integrity of our guidelines, and on behalf of our Executive Crew, we are respectfully declining your request for a refund to your original form of payment As we have previously advised you did purchase a non refundable fareAs a gesture of goodwill we have waived the $cancelation fee and consistent with our guidelines accepted at the time of purchase, the balance went into a travel bank that is valid one year from the original date entered We feel that we have assisted you with fairness and to the best of our abilityAlthough we must respectfully decline any further requests, we do hope to have the privilege of serving you again sometime in the future Sincerely, Jenifer Corporate Customer Support JetBlue Airways Crewmember ***

Complaint: [redacted] I am rejecting this response because: The response is not addressed to me and therefore gives reason to believe that it is not relative to my complaint. Sincerely, [redacted]

Dear ***,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint you filed and are responding through the Online Complaint SystemWe are sorry to hear of your continued frustrationAgain, confirmation [redacted] reflects your flight was not overbooked and no one was denied boarding; as such, you did not qualify for denied boarding compensationWe apologize if you misunderstood the information provided to you at the airport.Our recoreds indicate JetBlue did not experience a downgrade of the aircraft, the flight was minutes late departing the gate and was off the ground at 11:P.MESTThe airport leadership has confirmed you approached our ticket counter after the flight left we offered to rebook with no feesIt is documented you attempted to contact your family before you made the decision to not rebook your flightWe are pleased to know the airport offered to waive all fees as a customer courtesyPer your request, a refund was issued the next day as you would not be travelingThe following are the refund details: PNR: [redacted] RFND NBR: [redacted] NAME:***/ [redacted] MISS TICKET REFUNDED: [redacted] FULL REFUND: 24DEC17/1630/9YO FOP: [redacted] AMT: USD REFUNDED FARE USD- -34.52US-9.00XF -11.20AY -8.20ZP TOTAL USD-523.19Again, we must respectfully decline your request for any compensation to be issued for this incident.Thank you again for choosing JetBlueKind regards,JeniferJetBlue | Customer SupportExecutive Offices

Thank you for the reply to the Revdex.com and JetBluePlease keep in mind the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713)We regret the disappointment you are experiencingWe can assure you the original flight you were booked on and did not make was not overbookedOverbooking would result in Bill of Rights compensation for Denied BoardingYou are welcome to review our Contract of Carriage for the specific terms regarding denied boardingIn this case, you were not present for the check in time and the flight did closeWe regret any misunderstanding and disappointment you may haveOur records show you were offered the next flight, a credit of $as a gesture of goodwill (which we have confirmed was placed in your account) and you did travel on flight December 14, Although we cannot share all our business decisions as far as coaching and feedback go, we sincerely regret that you remain unsatisfied with the outcome Our customer's voice is a large part of our daily review and process for improvementWe look forward to a time when we can welcome you onboard and we trust that you will have travel experiences that are exceptionalWarm regards, Kelly H [redacted] JetBlue | Customer Support Executive Offices Tell us why here

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: The information provided suggests a reservation was cancelled and the standard $cancellation fee was appliedIn an effort to assist our mutual customer who has sent this information we'd like to ask for the reservation this is attached toUpon receipt of this information we'd be happy to provide a more accurate response We look forward to hearing back from you soon Kind Regards, Kelly Corporate Customer Support JetBlue Airways

Complaint: [redacted] Again, Of course I acknowledge Revdex.com does not have jurisdiction, but what does that have to do with Revdex.com trying to resolve an outstanding issue I think ANYONE with reasonable intelligence knows Revdex.com does not have legal jurisdiction Again, instead of trying to resolve the issue in good faith, JetBlue throwa non-sense jargon as their official response.Instead asking me to call your customer service # yet again for the 4th time, it would be helpful if you actually reached out to me and work toward a reasonable solution This is a simple issue made unnecessarily complex by the airline I"m still baffled as to why they can't get this issue resolved If they have a working relationship with Hawaiian Air with an agreement among themselves, surely they can resolve this issue without my involvement They have my flight info, my ff #, date of flight, how much I paid, and other pertinent info.Please do not respond again and make this an unresolved case than try to respond in bad faith by having me run around your "procedures" yet again It is NOT reasonable for me to call you again and again so I can keep getting the run around Sincerely, [redacted] ***

Hello,Although the BBB does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] Chen and are responding through your Online Complaint System.We regret your disappointment in our response. As you were told by the TrueBlue Department on several occasions, the points balance proof you provided didn't meet the requirements of the promotion. We feel that we have assisted you with fairness and to the best of our ability. We appreciate your understanding at JetBlue.Sincerely, Debbie C [redacted] JetBlue | Corporate Customer Support

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by Mr [redacted] and are responding through your Online Complaint System Our central baggage office has contacted the customer and will take care of him.Sincerely, SandraJetBlue | Customer SupportExecutive Offices

Complaint: [redacted] I am rejecting this response because:When I called customer service, they were EXTREMELY arrogantThey did not sympathise with me at allTold me that they do not go according to CDC website, but went according to GoogleThey said I was a liar, and that I knew of the Zika Virus PRIOR to booking my trip, which is not trueCDC is the only credible source.It is Clearly mentioned on their website, that JetBlue refunds customers when Zika has affected destinationI chose JetBlue because of their policy.I was supposed to go to Miami prior to booking that trip, and I cancelled for the same reasonAIR CANADA issued a FULL REFUNDThey only requested a doctors noteI will never use the JET Blue credit, because I live in Canada.I want my money Back! Sincerely, [redacted]

My compliant was made prior to getting in touch with MrsDavisThis has been a month process and I will take MrsDavis's word that I will be compensated for my things For now the issue is resolved with the pending payment Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to off clarifications: The first reservation you indicated was booked using points and the fare option chosen at the time of booking was the lowest fare with no checked bag allowance The second reservation you indicated is a getaways package and does not qualify for honor lower fare options The third reservation was booked during a sale fare, also lowest fare option with no bag allowance You wrote to us on contact [redacted] and [redacted] as a gesture of goodwill the parties traveling on the reservations booked on July 14, received a credit We appreciate the request for seat upgrades or bag waivers however we do support the efforts that have been made and respectfully decline We look forward to having you onboard JetBlue in August for your annual trip and hope your stay is exceptional Kind Regards, Kelly Corporate Customer Support JetBlue Airways

Hello,We have reviewed this complaint from [redacted] Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through your Online Complaint System.We apologize for the frustration you experienced and for the disruption to your travel on Confirmation [redacted] , originally booked through ExpediaYour flight was affected by Air Traffic Control and a government mandated delay which is out of the control of JetBlue and generally not compensated As our apology for your experience we have added a $credit for you, which was the amount of your fare before taxesWe understand a credit does not take away the experience; although we hope you will accept the credit issued in the spirit of goodwill intendedThe details are as follows: User ID # [redacted] Credit: $75Expires: August 25, This credit is good for one year from the date of issuance and can be applied to future JetBlue airfareWhen booking online at jetblue.com, you'll have the option to use your Travel Bank funds during the payment portion of the bookingYou may view the balance of your account and indicate the amount of funds you'd like applied to the bookingYou will need your TrueBlue or Travel Bank login information to access those funds If you have any questions about Travel Bank, visit http://bit.ly/nKT44N for helpful information about how to use and manage creditsWe value you as a JetBlue customer and genuinely hope you will allow us the opportunity to serve her under better circumstances in the futureSincerely, Debbie C [redacted] JetBlue | Corporate Customer Support

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713) we are happy to respond furtherWe regret your continued disappointment with the canceled flight and notification sent prior the flight based on weatherWe can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfactionAs stated, we respectfully decline compensation for this unavoidable cancelationWe are glad you were able to find transportation that day and look forward to serving you on JetBlue in the future under better circumstances.Warmest regards,KellyExecutive Office|JetBlue