JetBlue Airways Corporation

To: ***Re: Email received - Mon 5/30/2016, Contact # *** Dear ***,Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following
response:We appreciate the opportunity to assist you with your concernsWhile JetBlue has a partnership with *** ***, both airline flights must be ticketed together on the same reservation in order for the partner carrier's bag allowance to be honored for the entire journeyFor us to verify if your reservation was ticketed separately or together, we must first locate your reservationWould you please reply to this message with your confirmation code (located at the top of your emailed itinerary) or your ticket number (located on your credit card statement next to the JetBlue transaction)?If your reservation was ticketed separately the baggage allowance of each individual carrier did apply.To view our baggage guidelines, visit jetblue.com/bagsWe hope to hear back soon!Kind regards,JeniferJetBlue | Corporate Customer SupportCrewmember ***

Complaint: ***
I am rejecting this response because:$does not amount to the additional funds I had to pay for a rentalAlso $can't suffice for the harrassement we received from the flight attendantsI don't believe this is a fair compensation for everything my husband and I endured
Sincerely,
*** ***

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint System.We understand that you have not been
satisfied with the previous outcome on contact *** and we certainly regret your continued disappointment We can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction We feel that we have assisted you with fairness and to the best of our abilityWe do hope to have the privilege of serving you again sometime in the future. Sincerely, Debbie C*** JetBlue | Customer Support Executive Offices Tell us why here

Complaint: ***
I am rejecting this response because:Thanks. I Want to continue wiyh legal arbitration with Revdex.com, please aend me the process or link
Sincerely,
Myriam D** ***

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint SystemDear ***,We’re sorry to hear that your
experience was not as pleasant as it should have beenWhile we make every effort to ensure that our aircraft departs and arrives on time, our flights, as any other airline, may always be subject to delays, and other last minute changes due to weather, Air Traffic Control and other abnormalities of air operations necessary to ensure the safest possible operation. We’re truly sorry for the inconvenience it caused. Please know that we send flight status notifications and gate change notifications to the email address that’s on the reservation; however it appears your current email address was not on your reservation For future reference, be sure to include your email address when you book your flightIf you booked through a third party, your direct contact information isn't provided to us, so be sure to add your email address to your completed booking visiting our Manage Flights page at bit.ly/JBmanageYou also always have the option of visiting jetblue.com/flightstatus to check your flight status or subscribe to status alertsWe regret you have not been feeling well, and we send our best wishes for a full recoveryAs we looked into your claim, we weren’t able to locate an incident report from our crewmembers in Las Vegas regarding any injury on your Flight #Whenever an injury occurs on a JetBlue property, it is important to have it immediately reported to a JetBlue crewmember on siteThis allows us to offer any medical attention which may be needed and collect the most accurate, complete information about what occurredWe’re not able to accept a report of injury after a customer has left the airportWe appreciate your understanding and again send our best wishes to you.We have a team dedicated to making the decision which delayed or canceled flights will receive compensation in accordance with our Bill of RightsAlthough your flight didn't qualify for compensation, as a gesture of goodwill, we've issued a JetBlue credit for $into your Travel Bank account(s):Name: *** ***Username: ***A Credit is valid for one year from the date of issuance Visit bit.ly/JBcreditFAQ for helpful information about how to use and manage your credit.Although we’re not offering reimbursement for consequential expenses, if you purchased travel insurance, you can submit your additional return expenses to your travel insurance company for consideration.We thank you for choosing JetBlue, and we look forward to a new opportunity to serve you.Sincerely,CherishJetBlue | Customer SupportExecutive Offices

As previously stated, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713).JetBlue understands you've not been satisfied with the answers you have received, however accurate they may be within the guidelines we haveWe do feel we have assisted you to the best of our ability and regret you remain disappointedWe are respectfully declining your request for reimbursementsYou are welcome to submit a claim to any insurance you may have taken on your travelsWe are happy to provide information needed for thisWe wish you all the best with future travels and can only hope JetBlue is consideredKind Regards,Kelly H***JetBlue | Customer SupportExecutive Offices

We have reviewed this complaint from ***Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through your Online Complaint System.As we looked into your
claim, we weren’t able to locate an incident report from our crewmembers in La Guardia regarding any injury on your Flight #***Whenever an injury occurs on a JetBlue property, it is important to have it immediately reported to a JetBlue crewmember on siteThis allows us to offer any medical attention which may be needed and collect the most accurate, complete information about what occurredWe’re not able to accept a report of injury after a customer has left the airportWith the information available to us, we’re not able to accept liability for this type of injury; however, as a courtesy for our customers who are injured around a JetBlue property, we may be able to help with some out-of-pocket expenses not already covered by insurance, such as co-paysWe don’t pay medical providers directly, so it is important to provide your doctor, hospital, etcwith you own health insurance information You can send your out-of-pocket expense documentation for our review by replying to this email and attaching a PDF or you may send it via:Fax: ###-###-####Attention: Sharon E***, Corporate Customer SupportMail: JetBlue Attention: Sharon E***, Corporate Customer Support*** *** ***
*** *** *** *** ***Please include the following information on your submission:- Contact ID number ***- Confirmation code ***- Name and mailing address of where we can send approved reimbursement- Phone numberWe appreciate your understanding and again send our best wishes to youThank you for choosing JetBlue for your travel.Regards,Sharon E***JetBlue | Corporate Customer SupportCrewmember *** Tell us why here

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to clarify the change/cancel fees that are agreed upon
when booking with us:
As a value-driven airline, we are committed to providing our customers with the best possible service at the most affordable priceThe competitive environment of the air travel industry often requires that we match our competitors' fares since many customers shop carriers exclusively based on price
Rather than adding new fees, raising our fares, or charging our customers for things we offer for free as part of the JetBlue Experience, we've opted to collect part of our revenue for flight changesPassing along the cost to provide these specific services directly to those customers who actually use them helps keep fares competitive and affordable for everyone
As an alternative, JetBlue's Refundable Fares are ideal for customers who need flexibility when they travelOur Refundable Fares cost more up front, but come with unlimited changes and the ability to cancel for a full refund up until the time of departureFor more information, visit http://bit.ly/1a0kiyq
We hope this information has been helpfulShould you decide to change your reservation please understand you are responsible for the applicable increase in airfare and the fee to make the change
We appreciate you choosing JetBlue and hope to welcome you onboard in the future
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Dear Mr***,
We appreciate the opportunity to respond to your concerns sent to the Revdex.com (Revdex.com)We sincerely apologize for the frustration you experienced and for the disruption to your travel plans on Confirmation ***, Flight ** on February
We regret that your
travel was affected by the recent winter storm which resulted in multiple delayed and canceled flights over the busy President's Day holiday periodWe certainly recognize the customer inconvenience when a flight does not operate as scheduled and we make every possible effort to prevent such irregularitiesDelays and cancellations are necessary at times to ensure the safest possible operationOur records indicate that your flight was affected by Crew Hours timing out
Inflight Crews and Pilots are under strict guidelines from the FAA as to how many consistent hours they are able to work without restingDue to the delays these Inflight crew hours would have been extended beyond regulation had they covered your flightUnfortunately, there is no way to predict such situationsWhen the time is exceeded or would be exceeded during the next flight, a new crew must be called inFlights crews and aircraft are on specific routes and it is imperative that this schedule be adhered to for the down line of their flight schedule
As previously advised a $credit was offered as a token of our apologyWe understand a credit does not take away the experience; although we hope you will accept the credit issued in the spirit of goodwill intendedThe details are as follows:
User ID #***
Service Credit: $
Expiration Date: February 15,
This credit is available for use on future travel with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by thenTo book a flight using a Travel Bank credit, visit jetblue.com and choose Travel Bank as the form of paymentYou can check the balance and transactions of a Travel Bank account by visiting:
http://travelbank.jetblue.com
(If you are unable to click on this link, please cut and paste the address into a web browser.)
We appreciate your feedback and we can assure you that we will do our best to ensure your future experiences are positive
Sincerely,
Debbie C***
Corporate Customer Support
JetBlue Airways

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We understand that you have not been satisfied with the answers you have received however accurate they have beenJetBlue works hard to be fair to all of our customers and out of integrity will not change the rules of the most signifigant carrier baggage fee guidelines
We appreciate your business and encourage you to move past the number of bags carried and valid charges that were made to carry them to your desitination
Kindest Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** and *** *** and are responding through your Online Complaint SystemPlease be aware that this
complaint and issue have been answered previously by the following email: To: ***Re: Email received - Tue 8/30/2016, Contact # ***Dear Ms***,Thank you for your email to JetBlueI appreciate you taking the time to speak with me on the telephone today. With customer service a top JetBlue priority, we are sorry to learn of the difficulties you encountered in San JuanWe apologize your husband was not provided with wheelchair assistance and the challenge this was for you bothWe recognize our service failed to live up to the standards established by the Department of Transportation (DOT) and our own high standards of customer serviceWe have forwarded your email to our San Juan Airport Leadership Team for training purposes.As a token of apology, a JetBlue credit has been applied to a Travel Bank accountWe understand a credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intendedThe details are as follows:User ID #*** ***Service Credit: $eachExpiration Date: September 5, 2017This credit is available for use on future travel with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then.To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your TrueBlue account.When you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue FundsYou can check the balance and transactions of a Travel Bank account by visiting: https://travelbank.prod.sabre.com/tbank279/login.doI hope I have been able to address your concernsIf you have any other questions, please do not hesitate to contact meAlternatively, you may contact the U.SDepartment of Transportation regarding your concerns and seek enforcement under CFR Part 382.***, thank you for being TrueBlue membersWe look forward to welcoming you and *** onboard JetBlue again soon and hope to regain your trust.Sincerely,Debbie D***JetBlue | Corporate Customer SupportOriginal Message Follows:------------------------From: ***To: [email protected]: Special Assistance:Crewmember Specific:2Date: August 30, 7:12:PM MDTE-mail Address: ***Customer: *** ***Phone Number: ***TrueBlue member: YPNR: ***Departure City: San Juan, PR (SJU)Destination City: Orlando, FL (MCO)Flight Date: 08-29-2016Flight Number: ***Urgent: NCrewmember: LevelOne: Special AssistanceLevelTwo: Crewmember SpecificLevelThree: Comments: To whom may concern;Good evening!!My name is *** *** and my concern is regarding a costomee service crew in SAN JUAN PR!! Our flight was delayed I recive a text reminder that the new bording time was 7:pm around 6:we went to the jet blue area and I request a wheel chair for my husband and the jet blue agent was rude!! She advise me that the checkpoint in her area was close( right before us) the person ahead ofme pass and if I need chair to go to the terminal B and request it!! I got impress by her attitude!!I told her that my husband can only walk small distance and her attitude change in a heart beat her answer was "well do u need my sevice or not?" Because if you need a wheel chair u have to look for the wheel chair people not me!! I told her that she was a jet blue crew and I bought a jet blue ticket and was expecting a usual cuatomer service as always!! Her answer was "not all the time we have a happy face" Im dissapointed please call me *** lot to talkRecommend Level: 10Response Required: Each Customer received JetBlue Travel Credits in the amount of $We found that these credits have already been used to book flight with JetBlue

Complaint: ***
I am rejecting this response because:Unfortunately, MsKelly H*** completely disregarded that we were stranded at the airport for hours with a four month old baby, and it's totally JetBlue's fault because they denied us to chedespite the fact that we followed all of the JetBlue rules and guidelines.The compensation is clearly for someone who's denied their flight (as JetBlue representative Kevon did to us)See www.transportation.govIndeed, JetBlue manager Nicole (#***) told me this and wrote it on the notes of my TrieBlue account.JetBlue should do the right thing and take responsibility for their actions, and JetBlue should do the legal thing and provide compensation for those whom they wronged!
Sincerely,
*** ***

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by Ms*** and are responding through your Online Complaint SystemWe are sorry to learn of her illness
and send our best wishes for a complete and speedy recoveryWhile we are unable to refund the JetBlue credit from her cancelled flight, in accordance with the fare rules she agreed to time of purchase, as a gesture of goodwill we have extended her $in JetBlue credit for another yearThe Travel Bank details are as follows: User ID #*** Service Credit: $Expiration Date: Oct12, This credit is available for use on future travel with JetBlueThe expiration date is the day by which a reservation needs to be bookedShe does not have to fly by thenTo book a flight using a Travel Bank credit, visit JetBlue.com When selecting flights and reaching the payment screen, click on Travel Bank under Apply JetBlue FundsYou can check the balance and transactions of a Travel Bank account by visiting: https://travelbank.prod.sabre.com/tbank279/login.do We look forward to serving Ms*** on JetBlue

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We regret the circumstances of your inquiry and can imagine when the flight was
cancelled for lightening how terrible this must have beenJetBlue created the Bill of Rights to protect customers in the event there is an issue that was controllableRegretablly weather is not something we can control
Safety is our priority, not only for our customers, but also for our crew both inflight and on the ground and our aircraft as wellBecause this was not something we could control our obligation to you, per our Contract of Carriage, was to place you on the next available flight by which seats were availableIn an effort to honor the integrity of this obligation we are respectfully declining your request for reimbursement or credit
Our customer's voice is a large part of our daily review and process for improvementWe look forward to a time when we can welcome you onboard and we trust that you will have travel experiences that are exceptional
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** and are responding through the Online Complaint SystemDear ***, Thank you for your additional emailWe are happy to answer your further questions.We have confirmed with Amazon that this system is working correctly. We recommend that going forward those steps outlined in the previous email are followed thoroughly. If you have any additional questions, you can reach out to our TrueBlue team at 1-800-JET-BLUE (538-2583)In fairness to all of our customers, we must respectfully deny your request for additional TrueBlue points to be added to your account.We thank you for your understandingSincerely, Cherish JetBlue | Customer Support Executive Offices

Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response to the complaint filed by *** **.We have reviewed this
complaint and request from *** ** and welcome the opportunity to address his concernsWe understand he has contacted JetBlue directly on this matter and our response has not met his expectationsIn researching a reservation matching the dates Mr**, we see that there had been conversations about what was required to meet the terms of the promotion and that the purchase of the flight for another person's travel did not qualifyAs a token of apology for any misunderstanding there may have been a JetBlue Crewmember you spoke to on the telephone issued you an electronic credit of $75 to be used towards a future flightIf you have any questions about the credit or it's use please call 1-800-JETBLUE(538-2583) and a crewmember will be happy to answer any questions.Every promotion has specific rules and guidelines that must be followed for that specific promotion.While we understand that you disagree, we stand by the terms of the promotion as they were explained to you and respectfully decline further compensation.We appreciate your choice of JetBlue for your travel and look forward to serving you onboard again soonRegards, Sharon E*** JetBlue | Corporate Customer Support Crewmember ***

Re: Email received - Sat 1/21/2017, Contact # ***Customer e-mail: ***@icloud.comDear Revdex.com,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we have reviewed the complaint
filed by Mr*** ***, and are responding through your Online Complaint System.Dear Mr***,We have received your complaint to the Revdex.com, and thank you for letting us know of your disappointment that your TrueBlue points have not been refunded to your TrueBlue account when you were unable to take your flight on January 13, from Havana to New York (JFK)We recognize that unforeseen circumstances may cause difficulties during your travel.Our records do not indicate any contact prior to departure informing JetBlue that you would be unable to take your flightPlease know that if we have notice before the flight departs, we are pleased to assist in rebooking your travel to meet the situationOur Contract of Carriage to which you agreed indicates that if we are not contacted prior to the flight departure (or a reasonable time the same day), the cost of the flight is forfeitedThis includes any TrueBlue points used to book your reservationAs a one-time courtesy to you, we have replaced the 8,points paid for Flight #from Havana to JFK on January 13, on confirmation code ***For your future travel convenience, you are welcome to let us know if you need a change to an existing reservationIf you would like your TrueBlue points deposited back into your TrueBlue account, you would be required to pay the change or cancellation fee, and they would then be returned to your accountThank you for choosing JetBlue, Mr***We look forward to welcoming you onboard again soon.Kind regards, Sherri JetBlue | Customer Support Executive Offices Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to meAfter booking a flight with JetBlue I still have ~$left and I wish to receive a refund of this balance in cash
Sincerely,
*** ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to provide the link to our fare options page:
http://www.jetblue.com/travel/our-fares/
Your reservation shows it was booked at 12:A.Mon October 13thThe next notation of a call to us that we show in the record details indicates you called on November 16th to request to cancel without any fees and you stated to our crewmember Patti that you were told you could call after the hour time frame and have fees waivedWe regret any misunderstanding and strongly encourage you to review the fare option chosen
Although we are unable to provide you with the desired outcome you are requesting, we can assure you that your concerns have been
researched properly and the facts we shared with you are accurateWe can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction
We appreciate you reaching out in this venue and wish you all the best with any future JetBlue travel you may do
Warmest Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** ***. We appreciate the feedback regarding our fare rulesJetBlue does offer refundable airfares, but the fare purchased was non refundable.We are pleased to note they have been able to use the JetBlue credit toward future travel, and that $of credit expiredAs a gesture of goodwill, we have increased this to $and issued this amount to the Travel BankWe look forward to welcoming the ***'s on their upcoming flights and hope to regain their trustDebbie D***, Recovery Specialist, JetBlue