JetBlue Airways Corporation

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to disclose that in this industry delays are inherent We recognize the disappointment there must have been when your flight did not operate as scheduledSince this was a controllable issue JetBlue did issue each customer JetBlue Bill of Rights credit for $eachThis credit was placed in each persons travel bank In an effort to honor the integrity of our guidelines, and because you have not traveled on the return portions scheduled for August 26th we are respectfully declining the request to refund the entire airfare We do feel this was reviewed with careful consideration in mindWe hope you enjoy the time you have in San Juan and that your return flight on JetBlue is uneventful We wish you all the best and can only hope to welcome you onboard again in the future Kind Regards, Kelly Corporate Customer Support JetBlue Airways

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Their customer service rep provided wrong info to me (before I had made the booking - while I was looking at the fares) but looks like they are not willing to accept that they had given wrong informationI appreciate Revdex.com's intervention to get this resolvedPlease mark this as a resolution but this might be my first and last time doing business with Jet Blue Sincerely

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to provide the following: The Even More Space product is an optional purchase, and if core seats are unavailable, it doesn't mean that you won't have a seat - it simply means the only remaining seats must be assigned at the airport upon arrival for your flight Since you elected to purchase the seats at check in you were charged accordinglyWe regret any misunderstanding of this Although we respectfully decline your request for a refund, we appreciate you bringing this to our attentionWe hope we can welcome you back onboard JetBlue again in the future and trust your experiences will be exceptional Warm Regards, Kelly Corporate Customer Support JetBlue Airways

Revdex.com/DISCLOSURE: Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: Thank you for the reply directed at JetBlueWe understand that you have not been satisfied with the answers you have received however accurate they have beenJetBlue only issues TrueBlue pointsHawaiian issues their own loyalty pointsAlthough both airlines offer points for flights flown on either airline, its up to the actual governing body you selected to issue the points and in this case that would be HawaiianWe encourage you to take us up on the offer to conference a call with them to assist with gaining an understanding on why they were not able to issue the points Please call [redacted] ( [redacted] ) and request the TrueBlue department and we will be happy to facilitate this confence call for you Kindest Regards, [redacted] Corporate Customer Support JetBlue Airways

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to clarify bag fees with shared travel on two different carriers JetBlue bag fees, for customers who booked before we released the fare options and if you only traveled on JetBlue would be the additional chargesHowever, because Eygpt Air was also the biggest portion of your flight travel the bag fees would be assessed by the Most Significant Carrier and those baggage fees are applied to the Customers travel and would be consistent and compliant with the Department of Transportations (DOT) baggage requirements We apologize for any misunderstanding of thisIn an effort to honor the integrity of the guidelines for interline travel and applicable fees we are respectfully declining your request for reimbursements We appreciate you reaching out to JetBlue and hope your stay in Egypt is wonderful Warmest Regards, Kelly Corporate Customer Support JetBlue Airways

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to state you did purchase a non refundable fareAs a gesture of goodwill we did waive the cancel fee and consistent with our guidelines the balance went into a travel bank that is valid one year from the original date enteredWe regret any misunderstandings of this Below is receipt of the cancellation as it was processed: RFND NBR: [redacted] CTY:OFC STA: [redacted] NAME: [redacted] / [redacted] TICKET REFUNDED: [redacted] FULL REFUND: 29DEC[redacted] FOP: [redacted] AMT USD REFUNDED FARE USD- -11.44US -4.50XF -5.60AY -4.00ZP TOTAL USD- We wish your mother a speedy recovery and hope you have an opportunity to use the credit issued to you for future travels Kindest Regards, Kelly Corporate Customer Support JetBlue Airways

Dear ***,We have reviewed this complaint from [redacted] . Although, respectfully, the BBB does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we will promptly respond through your Online Complaint System.We're... sorry to hear of the loss in your family and send our sincere condolences. We have requested the full amount of $1363.60 to be refunded in full to the original credit card (AX ending in # ***) used to book Confirmation [redacted] . Depending on your credit card company's procedures this should appear on the next credit card statement.We wish you and your family the best and hope to serve your future travel needs at JetBlue.Sincerely,Debbie C [redacted] JetBlue | Corporate Customer SupportTell us why here...

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We regret the circumstances that led you to write to Revdex.com Our records show MsD [redacted] has spoken to you today, July 30th and resolved the issues presentedFor the record--below is receipt of the refund she processed for you: RFND NBR [redacted] NAME:W***/ERIN E MS TICKET REFUNDED: [redacted] FULL REFUND: 30JUL15/0942/HAI FOP: [redacted] AMT: USD REFUNDED FARE USD- TOTAL USD- In addition to this you've also been given a Travel Bank credit for the same amountWe do support the work completed today and consider the matter closedAgain, we regret this was such a poor experience for you and hope we can do better next time We appreciate you giving JetBlue an opportunity to resolve the matter, MsW***We hope to welcome you back onboard soon! Kind Regards, Kelly Corporate Customer Support JetBlue Airways

Hello:Travel Bank Number is: [redacted] Thanks for understanding the dynamics.V/R,*** Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: This response is moot I received a customer service response last week from them issuing me a complete refund, of which I have received This is no longer an issue (although I am surprised in a separate response they then denied my refund) Doesnt matter now, its all taken care of Sincerely, Aaron R***

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint SystemWe appreciate [redacted] 's correspondence and taking the time to make us aware of the challenges he encountered in November with missing international connections due to the weather caused delay of his JetBlue flightWe sincerely apologize for the frustration he experienced and for the disruption to his travel plansWe certainly recognize the customer inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularitiesDelays and cancellations are at times unavoidable, but necessary to ensure the safest possible operationAt JetBlue, the safety of all our customers, crewmembers and aircraft have always been our top priorityJetBlue Contract of Carriage states: FAILURE TO OPERATE AS SCHEDULED (found on page 33) BCarrier will endeavor to carry Passengers and their baggage with reasonable dispatch, but times shown in schedules or elsewhere are not guaranteed and for no part of this Contract of CarriageCarrier my, without notice, substitute alternate carriers or aircraft and, if necessary alter or omit intermediate stops shown on the reservationAll schedules are subject to change without noticeCarrier is not responsible and assumes no liability for failure to make connections on it's own flights or the flights of any other airlineUnder no circumstances shall carrier be liable to any passenger for any type of special, incidental or consequential damagesJetBlue does not offer reimbursement for consequential expenses; however if he purchased travel insurance, he is welcome to submit his expenses to his travel insurance company for considerationWe would be happy to provide a letter explaining the reasons for the delay of his flightWe will need some additional information to proceed with this courtesyPlease include the following information on your submission:- Name as it appears on his reservation - Confirmation code of his reservation - Flight number, date and city pair in JetBlue system - Phone numberHe can contact us directly at [email protected] with this request and we will be happy to respondSincerely, Sharon E***JetBlue | Customer SupportExecutive Offices

This business did not provide me with an answer whether they will change the passenger on my itenerary or issue a refund or do nothing at allThese Airlines feel that they are above consumer rights policy but are constantly in need of government bailouts using tax payer money Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hello,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint SystemWe have received your response regarding your Confirmation [redacted] which was booked through ExpediaWe apologize for any confusion.The $credit was offered as a gesture of goodwill and was not necessarily the amount of your flightHowever, our records do confirm that your one way fare was $before taxes and airport fees charged when the reservation was booked through Expedia.While we understand the offered credit cannot compensate your time or make up for your experience, we hope you will accept the service credit in the spirit it was intendedWe feel that we have assisted you with fairness and to the best of our abilityAlthough we must respectfully decline your request for additional compensation, we do hope to have the privilege of serving you onboard JetBlue again sometime in the future.Sincerely, Debbie C [redacted] JetBlue | Corporate Customer SupportTell us why here

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through the Online Complaint SystemDear ***,We recognize booking low airfare is a priority, and we thank you for letting us know that you were encountering errors when trying to get a sale fare.We value you as a customer and also recognize your frustration with the hold time you encounteredWe're currently receiving a higher than volume of calls, and we're sorry to hear your call was disconnected after you had waited on the phone for a long timeWe appreciate the chance to assist youOur sale fares are subject to limited availability and may not be available on all days or flightsAlthough we’re unable to honor a fare which is no longer available, we’re happy to issue a JetBlue credit for $to help offset some of the fare difference currently showingThis credit was placed in your TrueBlue accountCredit is valid for one year from the date of issuanceVisit bit.ly/JBcreditFAQ for helpful information about how to use and manage your credit.Also, you had mentioned that you were trying to purchase tickets, please know if that was for people, then you may have been getting an error, because customers can only book up to people on our website If there are over customers, then this is considered group travel For detailed information about group travel, visit jetblue.com/groupsWe're committed to keeping our fares competitively low, so if your travel plans are flexible, visit our Best Fare Finder at jetblue.com/bestfarefinder to see what dates have the lowest faresYou can also check out our latest deals at jetblue.com/deals and click the pencil icon at the top of the page to select your departure city for the very best pricing in your marketIf you’d like to receive airport-specific travel deals via email or SMS, visit bit.ly/JBfarealerts to subscribe to our fare alerts.We thank you for sharing your booking experience and hope to have the privilege of welcoming you onboard.Sincerely,CherishJetBlue | Customer SupportExecutive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System.We understand and sympathize with this complaint and regret her disappointment with the services JetBlue providedWe realize her plans were to celebrate this time with her family in Jamaica when her husband was not allowed into the countryWe understand that she chose to return rather than stay by herselfAlthough we sincerely regret the circumstances which have prompted [redacted] to consider legal action, we recognize her prerogative to go forward with this if she wishesWe have reviewed the facts, including the terms of our Contract of Carriage in reference to this situationAfter a review of the facts, we must deny her the refund or compensations she is requesting because JetBlue cannot be held responsible for the above circumstances and her decision to not stay at the hotelAccording to the terms and conditions of their vacation package, she would have to cancel up to days prior to her stay in order for them to give a refund or rebooking of the resortThis is in accordance with the customer's agreement to the terms and conditions set when they booked this packageAlso, since [redacted] and her husband took both of their planned flights, we cannot agree to issue a refund for their reservationsWe sincerely regret that they could not enjoy their time in Jamaica as they had planned due to a set of unforeseen events and circumstances that could not be controlled by JetBlueKind regards, Shauna JetBlue | Customer Support Executive Offices

Dear ***,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint you filed and are responding through the Online Complaint SystemAs we previously advised you directly through email, we appreciate the opportunity to give you an explanation in regards to the suspected fraud on your accountWe are very sorry for the inconvenience this cancellation has caused you, but please be advised when we cancel due to suspected fraud, we always have the best interest of our Customers in mindTypically, if we cannot match the billing address and name to any address or name of the reservation, we cannot verify the payment method, we must cancel the reservation for the safety of our Customer'sIn your case, the billing information was listed as the Customers information, which did not match the PayPal billing informationThe details that were given to you how to rebook that was issued to you by our Customer Service Crewmember was correct in regards to how you can rebookHowever, we spoke with our fraud department and they have agreed to allow you to book with us over the phone and we can also match your previous fareYou will need to book with a credit card in your own name to avoid fraud issues going forwardOr make sure the billing information matches the name on the cardWe have noted your *** [redacted] of all of this information as wellAll you need to do is call in to our 1-800-JETBLUE and we will be happy to assistAs a gesture of goodwill we have added a $JetBlue Travel Bank CreditYou can use this to apply to your upcoming flightInformation has been sent to the email address belowIf you have anyquestions about Travel Bank, visit http://bit.ly/1JryMa for helpful information about how to use and manage credits.Username: [redacted] Login ID: [redacted] We are very sorry for any inconvenience this may have caused youWe value our Customers safety of their personal and credit information and we truly only have your best interest at heart.We look forward to having you onboard with us again real soon.Sincerely,NicoleJetBlue | Customer SupportExecutive Offices

Thu 12/7/2017, Contact # [redacted] Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through the Online Complaint System.Dear Ms***,We're sorry to learn you're still unhappy about the experience.We've issued you an additional $to your Travel Bank accountYour username is [redacted] and information on using your credit has been sent to the email address associated with your Travel Bank accountIf you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account.Your credit, now totaling $300.00, will be available for one year from the original date of issuanceIf you have any questions about Travel Bank, feel free to visit bit.ly/JBcreditFAQ.We hope to welcome you onboard JetBlue soon for a more pleasant experience.Kind regards,SandraJetBlue | Customer SupportExecutive Offices In an effort to improve the experience for all our customers, we are working to encourage improvements in the federal air traffic control systemYou can join us in our effort and take action by visiting http://www.ontimeflights.org/ Tell us why here

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: Thank you for your additional emailWe regret your continued disappointmentAlthough we are unable to provide you with the reimbursment you are requesting, I can assure you that your concerns have been researched properly and the facts we shared with you are accurateWe can only apologize if we have not met your expectations in our service to you and if I have been unable to respond to your concerns to your satisfaction We appreciate you choosing JetBlue and hope you continue traveling with us in the future Kind Regards, Kelly Corporate Customer Support JetBlue Airways

To: [redacted] Re: Email received - Sun 8/7/2016, Contact # [redacted] We have reviewed this complaint from [redacted] Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through your Online Complaint System.We appreciate their concern regarding the Zika VirusWe understand they have requested a full refund of your funds due to their concerns about travel to Antigua on August We were able to verify that this area was listed with the CDC on August Our guidelines regarding changes or cancellations due to a Zika Virus alert is to offer to waive the change/cancel fee and fare difference in fare or to refund to Travel BankIn extenuating circumstances, a refund to original form of payment may be offered.Although we understand and sympathize with their situation, at this time we cannot generate a refund for [redacted] and the funds of $must remain as JetBlue Travel CreditThe reservation was booked through a travel agent and customers paid with a check, not a credit cardIf they wish to pursue a full refund, it would have to be done with the travel agency and JetBlueCustomer would need to send us the contact information for the travel agency (name, phone, address and IATA number) so a prepaid cash card could be issued to that agencyIt would then be up to that travel agency to return the funds to the customers [redacted] may call 1-800-JETBLUE (538-2583) or send an email to us at [email protected] look foward to hearing from him