JetBlue Airways Corporation

Dear ***,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint SystemTo address your concerns
in the best way, we kindly ask that you reach out to our Central Baggage Department. You baggage claim number is: ***. A crewemember will be calling you to discuss your claim further. If you have any questions, you may also call Central Baggage at 1-866-538-We look forward to assisting your further, and we wish you all the bestSincerely, CherishJetBlue | Customer SupportExecutive Offices In an effort to improve the experience for all our customers, we are working to encourage improvements in the federal air traffic control systemYou can join us in our effort and take action by visiting http://www.ontimeflights.org/

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to acknowledge that a credit for the September
irregular operation of your flight was placed in your account
We appreciate knowing of your disappointment with the $*** credit we gave youWe understand that everyone may be affected differently by delays and we're sorry to hear that you're still unhappyWe feel that the compensation we've offered is fair and see that you have chosen to use your credit to travel with us again on confirmation ***
We want you to know how much JetBlue appreciates your support, and know that without you and many
other valued customers, we would not be the airline we are todayYou can be certain every effort will be made to ensure our standard of service meets your expectations in the future
Regards,
Kelly JetBlue | Corporate Customer Support Crewmember ***

Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response to the complaint filed by *** ***:
We have reviewed
this complaint and request from customer and welcome the opportunity to address his concernsWe understand he has not contacted JetBlue directly on this matter
We understand that Mr*** thought he was going to pass out due to the heat in the cabin of the aircraftHe stated that the Flight Attendants were service ice and cold drinks to help customers be more comfortable, but he was still scaredHe requested a full refund for his flight
Although we understand and sympathize with his situation, we respectfully deny his request for this refundHe was uncomfortable; however, he flew his flight safely
We found that we have no other complaints from the customers on this flight and it did not qualify for any compensation package in accordance with our Bill of Rights
As an apology for his discomfort we issued him one JetBlue Travel Credit in the amount of $**He will receive emails as to how to use this credit towards a future JetBlue Flight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me, but have no choice but to accept
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I want JetBlue to follow through with what of their employees, including a supervisor, told usThree different employees all told us that we would be reimbursed for our hotelI would expect that for anyone that had missed their flight at the fault of the pilot for relaying information, but especially for us given the traumatic experience we went throughIt was JetBlue's fault that we missed BOTH our flights in the first place and to not be shown any compassion or empathy by their employees considering we had just been through a horrific experience that no one should have to go through is sadUnited airline did everything they could for the victims of the Las Vegas shooting including getting them earlier flights at no chargeJetBlue used to be my favorite airline but I can assure you I will NEVER fly with them again
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:JetBlue indeed offered the seats at the next available flights, which was July evening flights (two days later than our original flight in the morning of July 15), which was unacceptable due to the room & rental car arrangements already made for our family vacation.In our years of traveling (domestic and int'l) experience, we never had an airline cancelled the flights and offered the flights for hour delayed scheduleHow can anyone organize their lives traveling on such airlines?
Sincerely,
Beomsu K**

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to once again state at the time of booking the 15% off for bereavement travel was already factored inWe regret any misunderstanding
We feel that we have assisted you with fairness and to the best of our abilityAlthough we must respectfully decline your request for a credit card refund, we do hope to have the privilege of serving you again sometime in the future
Warmest Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFrankly the unequal treatment of people depending on where they sit is ridiculous but $** is a decent chunk off of another JetBlue flight so I will accept
Sincerely,
*** ***

To: [email protected]: Email received - Fri 9/30/2016, Contact # ***Dear Mr***,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by yourself and are
responding through the Revdex.com Online Complaint SystemWe appreciate the opportunity to review your requestOur records do indicate your flight encountered a cancellation and you were then re-accommodated to a new flightWhile we make every effort to ensure that our aircraft departs and arrives on time, our flights, as any other airline, will always be subject to delays, diversions, cancellations, ground delays and other last minute changes due to weather, mechanical difficulties, Air Traffic Control and other abnormalities of air operations necessary to ensure the safest possible operation.We show you acknowledged the schedule change notification and are sorry to hear the new flight did not work for youWhen a flight is changed and the new itinerary does not best fit your needs we do not automatically issue a refund for your flight if we are not advised of this prior to the scheduled departure timeThe ticket number *** indicated you no showed your flightFor future travel, if the new flight does not work for you please ensure you call us before departure and request a full refund to your original form of payment and we would be happy to complete it for you.We have now issued a $refund to your original form of payment with receipt #***Depending on your credit card company's procedures, this posting should appear within 7-business daysPlease contact us again if you have not seen it by then.***, thank you for choosing JetBlue and we look forward to welcoming you onboard a future flight. Kind regards,JeniferJetBlue | Corporate Customer SupportCrewmember ***

Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response to the complaint filed by *** ***: We have reviewed this
complaint and request from *** and welcome the opportunity to address his concernsWe understand he has contacted JetBlue directly on this matter and our response has not met his expectationsWe sincerely apologize for his stated disappointment with the customer service provided for him in Newark when they were told they would have to pay for a seat for their child who had turned during their stayWe do regret any rude or unprofessional behavior by Stephania or Jose as they worked with you on a resolution to this situationAll fares are subject to change until purchased, and our crewmembers offer the lowest available fare possibleIn order to review their reservation, we will need more information, including the confirmation code or record locator numberThis was not provided by *** in his letterAt JetBlue make every effort to keep our customers informed about the terms and conditions of flying with us, including that unusual situation when a small child may actually have his or her 2nd birthday between the outbound flight and the return flightFrom the HELP link in our website: Customers traveling with lap children are required to call *** *** to provide JetBlue with the name and birthdate of the lap childCustomers with hearing or speech impairments can call our toll-free TTY/TDD telephone number, A child between the ages of three days old until their second birthday is considered a lap child and does not need to pay for a seatOnce a child has their second birthday, they are no longer considered a lap child and a seat must be purchased in order for them to travelIf the child has their second birthday between the outbound and return flight, a seat will need to be purchased for the return flightCustomers traveling with a lap child could be asked for proof of age, such as a passport, birth certificate (copies are acceptable for domestic travel) or an immunization record when the infant's age is questionableInfants between three and days old must also have, in the form of a letter, their doctor's approval to travelInfants must be traveling with an adult customer at least years or older, and the infant must sit on the adult's lap during takeoff and landingOne lap child per adult is allowedDue to the number of oxygen masks per row, only one lap child is allowed per row of three seats for ACore, Aand E190.The number of lap children per row for AMint is not limited by the number of oxygen masks.In cases of flights that are extended over-water flights, due to the number of spare life vests, JetBlue may have to limit the number of lap children on the flight A lap child may bring one diaper bag and one stroller and car seatThey do not qualify for the checked baggage allowanceCustomers traveling with a lap child may check in ata JetBlue ticket counter, kiosk or online check-inHowever, proof of age may be requested, including a birth certificate, passport or immunization recordWe feel that we have assisted them with fairness and to the best of our ability with the information providedAlthough we must respectfully decline ***’ request for credit or reimbursement, we do hope to have the privilege of serving them onboard JetBlue again sometime in the future

Hello, We have reviewed this complaint from *** ***Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through your Online Complaint System
We sincerely apologize for the disruption to your travel plans and that an important family occasion was affected We certainly recognize the customer inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularitiesCancellations are at times unavoidable, but necessary to ensure the safest possible operation When a flight is canceled by JetBlue we will re-accommodate on the next available flight or refund the flightThe next available flight is the next flight with seating available and may not always be the very next flight due to seats already being sold out on other flights We encourage you to use our Flight Notification tool to sign up for notifications for any future flightsWith this tool you can receive flight status alerts for your specific upcoming flight via voice, text or emailVisit http://bit.ly/GzwVpL for more information We realize that this was a frustrating situation for you and we have issued a credit as our apologyWe understand a credit does not take away the experience; although we hope you will accept the credits issued in the spirit of goodwill intendedThe details are as follows: User ID # *** Service Credit: $Expiration Date: August 17, Credits are available for use on future travel with JetBlue and may be used by anyoneThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by thenTo book a flight using a Travel Bank credit, visit jetblue.com and choose Travel Bank as the form of paymentYou can check the balance and transactions of a Travel Bank account by visiting: http://travelbank.jetblue.com (If you are unable to click on this link, please cut and paste the address into a web browser.) We genuinely value you as a JetBlue customer and hope you will allow us the opportunity to serve your future travel needs under better circumstances Sincerely, Debbie C*** JetBlue | Corporate Customer Support Tell us why here

Complaint: ***
I am rejecting this response because: I do not deem this a satisfactory response based on the proof availableWe only purchased the alternate ticket from United because of the information we were given directly by a JetBlue employeeThe fact that there is a company policy to not refund in situations like mine, does not warrant the ability to ignore the situation that occurred. That being said, you can go ahead and close this complaint (but not marking it as resolved)I feel any additional effort in this instance will not yield productive results
Sincerely,
*** ***

Dear ***, We have reviewed your complaint about the fees charged for canceling your flightAlthough, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we are promptly
responding through their Online Complaint System We apologize for any misunderstanding about the fees charged to cancel a flight from TrueBlue pointsIn reviewing your reservation we see that the fee charged was in accordance with the process fare rules agreed to when booking a flightHowever we understand that this has been frustrating for you. As a token of empathy, a JetBlue credit has been applied to your Travel Bank accountWe understand a credit does not take away your disappointing experience; however, we hope you will accept it in the spirit it is intendedThe details are as follows:User ID : ***Service Credit: $70Expiration Date: May 2, 2017This credit is available to purchase future airfare with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then. To book a flight using your credit, visit JetBlue.com and sign in to your TrueBlue account. Book your travel from this point and select "Apply JetBlue Credit" at the payment screenYou will then be prompted for a credit card if there is any remaining balance.We again apologize for any misunderstanding about the customary fee and process of the cancelation of a flightThank you for choosing JetBlueWe look forward to the opportunity to serve you onboard again soon.Sincerely, Sharon E*** JetBlue | Corporate Customer Support Crewmember *** Tell us why here

Sherri has responded to this Customer kindly and correctly in accordance to the information that was availableResearch shows that JetBlue received a copy of one Uber receipt in the amount of $and Sherri has requested a Citi prepaid cash card in that amount to be mailed to ***This was
completed on May and she was informed it may take up to days to arriveWith the information available, we have fulfilled our promise to *** and no further compensation will be issuedHere is a copy of Sherri's response to her: To: ***Re: Email received - Fri 5/5/2017, Contact # ***Dear Ms***,Thank you for submitting your receipt for ground transportation to JetBlue for reimbursementWe have made the request, and you can expect reimbursement within days.This reimbursement will be in the form of a Citibank prepaid Visa cardThis card can be used anywhere a credit or debit card can be usedCiti prepaid cards do NOT have ATM cash access, howeveryou can debit funds from this Citi prepaid card and have those funds electronically transferred to your checking or savings account via ACH transferTo do this, you must log onto the Citi prepaid card website (www.prepaid.citi.com), provide the required information and pay an ACH withdrawal fee.The Citi prepaid card in the amount of $will be sent as follows: *** *** *** * *** ** *** **
*** *** * ** ***Thank you again for choosing JetBlue.Kind regards,SherriJetBlue | Customer SupportExecutive OfficesOriginal Message Follows: ------------------------ From: * * To: [email protected] Subject: ATTN: SHERRI/Executive Offices Date: May 5, 3:24:PM MDT Greetings,Per our conversation with Sherri, a representative of JetBlue, coordinated by Revdex.com, send you the taxi receipts related to cancellation of my flight and rerouting my trip on Friday, April 7th.I request a compensation in cash for these expanses which occurred due to the failure of JetBlue to full fill its obligation to deliver me as a passenger from La Guardia, NY to West Palm Beach, FL on Friday, April 7thBest,*** *** ----------------------------------shadfield - Wed Apr 15:16:MDTCustomer Email: ***Re: Email received - Sat 4/22/2017, Contact # ***Dear Ms***,We have received your complaint to the Revdex.com regarding your experience with JetBlueregarding your scheduled April travel from LaGuardia to West Palm BeachWe appreciate the opportunity to respond to your concerns.We certainly recognize the customer inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularitiesDelays and cancellations are at times unavoidable, but necessary to ensure the safest possible operation.We sincerely apologize that when Flight *** from LaGuardia was canceled due to an aircraft maintenance issue, you were not notified in advance of the cancellationOur records do not reflect any contact information for you personally in the reservation due to your booking with an online travel agency who was managing your travelWe are sorry you were not informed.When your flight was canceled, you were automatically reaccommodated to the next available flight with the same routingWe apologize that it was difficult for you to find a more acceptable alternative schedule, but we were pleased to reaccommodate you the same day to travel from Newark toFort LauderdaleWe sincerely apologize that you understood you would be provided an Even More Spaceseat on the new flight, and it was not provided.We understand the additional expense you incurred to reach your desired destination of West Palm Beach by driving and have reviewed your statement mentioning your out of pocket expenses related to this occurrenceGenerally speaking, in accordance with our Contract of Carriage, we don't offer reimbursement for out-of-pocket expenses incurred during flight disruptions; however, we're pleased to see you received a JetBlue credit in the amount of $as a token of our apology\ for the delay and inconvenience.In order to stay consistent and fair to our pre-established compensation guidelines, we must respectfully decline your request for $cash, but we may be able to reimburse your actual taxi expense when you required ground transportation to different airports as a result of the canceled flightWe ask that you please submit copies of the actual receipts for your taxi expense for our reviewYou can submit them to JetBlue via email to [email protected] or by faxing them to 801-449-2440, Attn: Sherri / Executive Offices.We have issued an additional JetBlue credit as a further token of our apologyWe understand that a credit does not take away your difficult experience; however, we hope you will accept it in the spirit of goodwill intendedThe details are as follows:User ID: ***Password: Sent via separate e-mail ***Service Credit: $100Expiration Date: April 25, 2018This credit is available to purchase future airfare with JetBlueThe expiration date is the day by which a reservation needs to be bookedTo book a flight using your credit, visit JetBlue.com and select your dates of travel and city pairs. At the payment screen, please select "Apply JetBlue Credit." You will be prompted to enter your User ID number which is noted above. You will then be asked for a password which is being sent to this e-mail address. Please save this information as you will need it to book travel using your creditYou will then be prompted for a credit card if there is any remaining balance owing for your travel.Again, Ms***, we regret your difficulty, and hope to welcome you onboard again, where weare confident we can provide a more pleasant experienceWe look forward to receiving your taxi receiptsThank you for choosing JetBlue!Kind regards,SherriJetBlue | Customer SupportExecutive Offices

Complaint: ***
I am rejecting this response because:Flight was cancelled citing weather, however all the other flights were running just fine the same dayAs I checked the list of flights cancelled that day from JFK, it was mainly this jetblue flight and on the jetblue website it said nothing about weather, only about runway construction (which was never mentioned to me as a reason until now)No alternatives were provided either.
Sincerely,
*** ***

Dear ***,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint SystemWe’re sorry to hear that
your experience was not as pleasant as it should have beenWhile we never want to cancel a flight our customers are depending on, sometimes we mustWe’re truly sorry for the inconvenience it caused. We typically don't offer reimbursement of consequential expenses; however to help offset some of the unexpected costs you paid, we're happy to review the receipts from your unexpected costs totaling $474.37.In order to proceed we we require a copy of your receiptsYou may reply to [email protected] (Attn: Cherish) and attach your documentation as a PDF or send it via: Fax: 1-801-449-2440Attention: Cherish, Executive , Mail: JetBlue Attention Cherish, Executive P.OBox Salt Lake City, Utah 84117Please include the following information on your submission:- Contact ID number ***- Confirmation code/ Ticket number (We weren't able to locate your reservation with the confirmation code you providedPlease provide your JetBlue confirmation code or your ticket numberYour confirmation code is a series of letters located on your confirmation email or boarding passYour ticket number is digits long, beginning with ***, and can be found on your confirmation email, your boarding pass, or your credit card statement).- Name and mailing address of where we can send approved reimbursement- Phone numberIf you purchased travel insurance, you're welcome to submit your expenses to your insurance company for additional considerationIf you selected insurance from Allianz Global Assistance (JetBlue's independent provider) during the booking process, please visit jetblue.com/travel-insurance for more information about filing a claimAny reimbursements will be provided in U.SdollarsWe thank you for choosing to travel on JetBlue, and we look forward to assisting you further.Sincerely, Cherish JetBlue | Customer Support Executive Offices In an effort to improve the experience for all our customers, we are working to encourage improvements in the federal air traffic control systemYou can join us in our effort and take action by visiting http://www.ontimeflights.org/

Thank you for the reply to JetBlue via the Revdex.comWe appreciate the opportunity to respond to the online format and in response to the rejectionPlease keep in mind the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713).JetBlue was unable to locate the segment in which you were to travel with usNo payment was receivedWe strongly encourage you to review the ticketing information and payments with your online travel agency usedWe regret any misunderstandingWe appreciate you reaching out with the inquiry and certainly hope we can serve you on a JetBlue flight in the futureKind regards,Kelly H***JetBlue | Customer SupportExecutive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint System Delays and cancellations are
inherent to the industryWe regret hearing your flight and travel plans were impact by thisOur records show the following refunds were processed: NAME:***/*** *** *** TICKET REFUNDED: *** FULL REFUND: 15MAR18/1827/GJFOP:*** AMT: USD $REFUNDED FARE USD-TOTAL USD- NAME:***/*** *** *** TICKET REFUNDED: *** FULL REFUND: 15MAR18/1825/GJFOP:*** AMT: USD REFUNDED FARE USD-TOTAL USD- The delays were weather related and not something JetBlue could controlOur obligation, per our contract of carriage is to place you on the next available JetBlue flight by which seats are availableWe regret they did not work out for youIn an effort to honor the integrity of our guidelines we are respectfully declining your request for reimbursements We appreciate you choosing JetBlue and hope we have an opportunity to serve you on a JetBlue flight in the future Kind regards, Kelly H*** JetBlue | Customer Support Executive Offices

Dear Mr***,
Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to respond to your concerns about
your wife's seat assignmentIn the airline industry, pre-assigned seats are not guaranteed and airline crewmembers must retain some discretion in matters of seatingAlthough we are unable to confirm the reason for the seating change, we do reserve the right to change a customer's seat for any reasonPlease accept our sincere apology for the inconvenience this change caused you and your family
As a gesture of our goodwill we've issued a $** credit to your JetBlue Travel Bank Account #***This credit is valid for one year from the date of issuance and can be applied to future JetBlue airfareWhen booking online at jetblue.com, you'll have the option to use your Travel Bank funds during the payment portion of the bookingYou may view the balance of your account and indicate the amount of funds you'd like applied to the bookingYou will need your TrueBlue or Travel Bank login information to access those funds
If you have any questions about Travel Bank, visit http://bit.ly/nKT44N for helpful information about how to use and manage credits
Harry, thank you for choosing JetBlueWe look forward to welcoming you onboard your upcoming flights!
Kind Regards,
Jenifer
Corporate Customer Support
JetBlue Airways
Crewmember ***

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by Mr*** and are responding through your Online Complaint System.We recognize your frustration in
finding your flight departed earlier than the delay time initially estimatedWe appreciate that you've shared your feedback with us.In situations where a flight delay is posted, we estimate the new departure time based on the information we have at the timeAlthough we try to minimize any inconvenience to our customers and provide updates about delays, we also always try to leave as close to the original scheduled departure time as possible.Even when a delay is posted, we recommend staying close to the gate area to ensure easy access to updates and announcements.Our records show you contacted JetBlue and stated you were at the airport eating and received the text it was now departing closer to the original timeAs a result, you missed this flight and we did process the refund as you requestedAnytime you cancel or even change a flight the applicable fees are chargedYou and Mrs*** were assessed this fee and the refund was processed accordinglyWe apologize for any misunderstandings.We appreciate you choosing JetBlue and hope to welcome you back onboard in the futureRegards,Kelly H***JetBlue | Customer SupportExecutive Offices