JetBlue Airways Corporation

Received - Fri 7/7/2017, Contact # ***Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint SystemWe appreciate your response and you're welcome to follat dearjetblue.com with your Confirmation number and our crewmember will be happy to further research your concerns.Also, Central Baggage Services can be reached at 1-866-538-if you have not yet heard from them.We value you as a JetBlue customer and we hope to serve your future travel needs at JetBlue with a positive experience.Sincerely, Debbie C*** JetBlue | Customer Support Executive Offices In an effort to improve the experience for all our customers, we are working to encourage improvements in the federal air traffic control systemYou can join us in our effort and take action by visiting http://www.ontimeflights.org/ Tell us why here

Re: Email received - Fri 7/1/2016, Contact # ***Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response to the
complaint filed by Mr***: We have reviewed this complaint and request from customer and welcome the opportunity to address his concernsWe understand he and his wife have contacted JetBlue directly on this matter and our response has not met his expectations.We certainly recognize the customer inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularitiesDelays and cancellations are at times unavoidable, but necessary to ensure the safest possible operationAt JetBlue, the safety of all our customers, crewmembers and aircraft have always been our top priorityWe are happy to address his question about how weights and balances can affect a flightCompliance with the weight and balance limits of any aircraft is critical to flight safetyOperating above the maximum weight limitation compromises the structural integrity of an aircraft and adversely affects it performanceWeight is a major factor in aircraft construction and operation, and demands respect from all pilotsTo assure that the lift generated is sufficient to counteract weight, loading an aircraft beyond manufacturer's recommended weight must be avoidedOnce our customers have boarded, our Pilots calculate the load factor, (passengers, crew, baggage and fuel) and occasionally, we must make adjustmentsIn this case, we asked some of our customers if they could take a later flight to reduce the weight loadThis simple procedure let us take of and land safely in West Palm Beach closer to our original arrival timeWe're always looking for ways to improve the quality of our service, and we appreciate knowing that you feel there is a need for accurate and timely communication, especially during disruptions of this natureSometimes things evolve quickly, and we aren't able to provide our customer's with the advanced notice we would likeWe value his perspective and take customer feedback into consideration as we evaluate the areas in which we can fine-tune our operation.As we responded in our attached email to Mrs***, even though it was determined that customer's onboard flight #*** were not eligible for Customer Bill of Rights credits, we've issued a $JetBlue credit to Vincent's Travel Bank accountThis credit is valid for one year from the date of issuance and can be applied to future JetBlue airfareAlthough we understand and sympathize with his situation, we must respectfully deny his request for a refund of $for this flight that was flown safely to West Palm Beach by all remaining customersKind Regards, Shauna JetBlue | Corporate Customer SupportCrewmember ***

We have reviewed this complaint from *** ***Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through your Online Complaint System.We realize this change
in the landing process could be frightening for some of our customers; however, we can assure all of our customers that our Pilots are the best and all have extra hours experience before they are accepted by JetBlueThis kind of landing, or touch down, is part of their training, just in case the Air Traffic Control instructs them that they must take off and do a landing as soon as the path is clearedWe're in full compliance with all regulations set by the FAA and comply with their directivesOur pilots receive extensive training to adjust their takeoff, travel, and landing speeds to match these precise specificationsBecause safety is our number one priority and the foundation of all we do, every precaution is taken to ensure the safety of our customers.We found no other reports from customers or crewmembers of anything unusual about the landing of this flight, and no injuries were reportedAlthough we understand and sympathize with Ms***'s situation, we must respectfully deny her request for a refund of her purchase price As a gesture of goodwill, we've issued a $credit to your Travel Bank accountInformation on using your credit has been sent to the email address associated with your Travel Bank accountIf you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account. JetBlue credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment when you get to the payment pageIf you'd like to check your balance or transactions, or if you have any additional questions about Travel Bank, feel free to visit http://bit.ly/1JryMaWe look forward to welcoming you on board JetBlue for a more pleasant experience

Dear Mr***, Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint you've filed and are responding through the Online Complaint SystemWe regret to hear of your
disappointment and appreciate the opportunity to respond to your concerns.Robert, we understand your frustration with the form of payment for your wife's reservation being invalid and the reservation being cancelledAny information regarding the cancellation will need to be requested in writing to: JetBlueAttn: Credit Card ServicesSE.Salt Lake City, UT 84117-0435We also understand your frustration with a possible 7-business day delay for a refundWhen JetBlue processes a refund, the funds are directed to the bank the same day; the delay is based on the time it takes a bank to post the transactionPlease contact your bank for their actual processing time estimateThank you for choosing JetBlue! We hope for many future opportunities to serve you and ***.Sincerely, Tracy JetBlue | Customer Support Executive Offices

Tell us why here...Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** ***and are responding through your Online Complaint System.We have reinstated the credit of $under ID #*** so that the changes needed are able to be donePlease call 1-800-JETBLUE (538-2583) and a crewmember will happy to assist you with your reservation.We look forward to serving you at JetBlue.Sincerely, Debbie C*** JetBlue | Customer Support Executive Offices

Complaint: ***
I am rejecting this response because: Sorry but what Jetblue is saying is not true(Booking separate does not change the pricing.) Yes it does change the pricing.I am submitting my airfare purchased for 215.00(Seprate)and a print screen of your website of the airfare price when purchase together.Return flight is 196.00.I am only asking for the price difference to be refunded to me(USD)
Sincerely,
*** ***

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint System.Per the DOT hour rule: Customers
have hours from the time of booking to cancel their reservation without being charged a cancellation fee, no questions askedTravel must be booked seven (7) days or more prior to the departure dateThis reservation was booked on December 2, for travel on December 2, The reservation was canceled online at jetblue.com and consistent with DOT and JetBlue guidelines fees were assessed and the balance was placed in a travel bank credit for future useAs a courtesy one of our other crewmembers issued a credit for the cancelation fee on contact ID ***We do feel this was fair and reasonableWe appreciate you considering JetBlue and hope we have an opportunity to serve you on a flight in the futureKind Regards,Kelly JetBlue | Customer Support Executive Offices

Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response to the complaint filed by *** ***:We have reviewed this
complaint and request from customer and welcome the opportunity to address his concernsWe understand he has contacted JetBlue directly on this matter and our response has not met his expectationsWe appreciate that this has been brought to our attention and sincerely regret that we are not in a position to assist Mr*** with his request for a refundBecause reservation *** was booked through a third party (Sky Scanner), his JetBlue ticket was included as part of a packaged pricing structure, and we are unable to refund the $Since the travel agency owns and manages his booking, we recommend he contact them for assistanceThey will be able to share the full terms and conditions of his specific ticket

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** * *** and are responding through your Online Complaint SystemWe're sorry to hear
that you were unable to use your credit before the expiration date in All credits are valid for one year from the original date of issueMost credits are good for one year from the date of issuance, unless noted otherwiseYou can view each credit’s expiration date on your Travel Bank statementWhen you use funds from your Travel Bank account, credits with the soonest expiration date will be used firstAll credits are good until 11:p.mof the expiration dateAlso keep in mind, travel need not be completed by the credit expiration date, only a new reservation booked and the credit used as payment by thenWe appreciate your understanding and we hope to serve your future travel at JetBlue under better circumstances.Sincerely, Debbie C*** JetBlue | Customer Support Executive Offices Tell us why here

Complaint: ***
I am rejecting this response because: I had previously attached a picture of the JetBlue baggage report receipt where JetBlue states their apologies for any inconvenience and delays for the bag and in the back of that receipt I have also attached again another picture where JetBlue stated the amounts given for delayed bagsPlease look at the attached receipt where if your bag has been delayed for more that 48-hours the compensation is $I went more than days without my bagPlease know this is your policy pamphlet that was given to me the date my bag went missingI dealt with the inconvenience the entire time my bag was missing where I also incurred charges of items I had to buy that were in my suitcase, and continued making phone calls to JetBlue where no one EVER took the time to reach out to me not onceAgain, I do not agree with your responseI’ve been a jetblue customer for over years and this is no way to treat a valued customer.
Sincerely,
*** ***

Dear ***,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint SystemWe appreciate the time you took
to share with us your recent travel experience and have also responded to your email sent directly to us with this same information.While we make every effort to ensure that our aircraft departs and arrives on time, our flights, as any other airline, will always be subject to delays, diversions, cancellations, ground delays and other last minute changes due to weather, mechanical difficulties, Air Traffic Control and other abnormalities of air operations necessary to ensure the safest possible operationOur records indicate your plane was directly impacted by a bird strike before it landed in Orlando (MCO)We sincerely apologize for the inconvenience this was for you.When a plane encounters these incidents it must be closely reviewed for any mechanical difficulties caused by the bird strikeThis process can be time consuming; however the safety of our customers is our primary goalOnce the plane was cleared for travel, Air Traffic Control determines when flights can departOften, inclement weather can cause a back log of planes on the runway as was experienced on August 18, As conditions allow, ATC clears flights for take-offWe recognize that delays aren’t convenient and are sorry to hear of your disappointment. We show you and *** paid $for your flights from Orlando to NewarkWe're pleased to see each customer onboard your flight received a $credit in accordance with our Bill of RightsWe know a credit cannot take back a bad experience; however, we issue compensation as a gesture of goodwill and an invitation to travel with us in the future, so we have the opportunity to provide a more positive experienceAs an added gesture of goodwill, we've issued you each an additional $to your accountYour JetBlue credit, now totaling $225, is valid for one year from their original date of issuanceInformation on using your credit has been sent to the email address associated with your Travel Bank accountsIf you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account When you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of paymentIf you'd like to check your balance or transactions, or if you have any additional questions about credit, visit bit.ly/JBcreditFAQJetBlue works hard to be fair to all of our customers and in an effort to honor the integrity of our guidelines, we are respectfully declining your request for JetBlue to issue you each a full refund.***, although we must respectfully decline any requests for additional compensation over what we've already issued, we do hope to have the privilege of serving you again sometime in the futureKind regards,Cherish JetBlue | Customer Support Executive Offices

Hello ***, Although as an airline JetBlue is not governed by the Revdex.com we are happy to address your complaint through this forum.We understand how difficult it can be to have ones plans disrupted and apologize for the inconvenienceAs noted in JetBlue's ground breaking
Customer Bill of Rights JetBlue offers voluntary compensation when a flight delay or cancelation is consider to be something we could controlWeather is an uncontrollable event and compensation is not offered for disruptions caused by weatherCompensation credit was offered in this case due to other complicating factors.For future reference, we recommend that customers consider purchasing travel insurance to help cover costs in such situationsSome credit cards may have insurance as part of the benefits offered when the card is used to purchase the flights or it can be inexpensive to add on for a trip.To view our Bill of Rights in its entirety, including Controllable and Uncontrollable Irregularities, please click on the link below: http://www.jetblue.com/flying-on-jetblue/customer-protection/ (Copy and paste the link if you are unable to click on it) Customers whose flight is cancelled receive a full refund of the amount paid for the affected flight or are reaccomodated on the first available flightDue to significant weather challenges and necessary flight cancelations JetBlue created two extra flights to get affected customers to Fort Lauderdale as quickly as possibleWe respectfully decline compensation for this unavoidable cancelation The JetBlue credit each of you was issued appears to be twice the amount you paid for your round tripJetBlue crewmembers also noted your reservation that the travel agency had clearance from us to waive any fees or increase in fare if you wanted to extend your return for an extra day to make up for the day missed. We apologize for the inconvenience of the delay of your baggage and see that it was delivered to you the next day. We respectfully decline further compensation for this eventYou may want to view the Contract of Carriage under which JetBlue operates, particularly section BThe Contract of Carriage and other information can be found on www.jetblue.com. Thank you for the choice of JetBlue for your travelWe again apologize for the inconvenience you experienced and hope that after the challenges created by weather you enjoyed your time onboard your JetBlue flight. Kind regards,Sharon E***JetBlue, Customer SupportExecutive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint SystemWe regret the circumstances that led
you to write to usIf you have submitted a claim to your bank and requested a chargeback then the course of action must be taken through your financial institutionWe regret any misunderstanding.If we have offered a credit, this is simply as a gesture of goodwill and to invite you back to travelWe are respectfully declining your request for a refundWe appreciate you reaching out to JetBlue and hope to welcome you onboard soon Kind Regards, Kelly JetBlue | Customer Support Executive Offices

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:We appreciate the opportunity to address the concerns presentedThe request
our mutual customer is speaking of was processed March 23, and the card was mailed on April 1, to *** *** *** *** *** *** ** ***JetBlue spoke to our mutual customer and learned the citi pre-paid card had not been received. After researching, JetBlue provided contact information to Citi to track the card and stated *** could contact CITI AT *** or email *** *** *** ** *** Although this may not be the answer our mutual customer is seeking, we do feel we have assisted to the best of our abilityWe wish the best of luck in tracking the mailed card and hope we have an opportunity to serve *** on a JetBlue flight again soon. Kind Regards, Kelly H*** | Corporate Customer Support JetBlue | Salt Lake Support Center (SSC) - Customer Support

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through the Online Complaint SystemWe have researched this claim and
found the following response from our TrueBlue Leadership: Dear Ms***,Thank you for contacting JetBlue.The Safety of our customers is our number one value here at JetBlue We can see this particular reservation was attempted to be booked online and ended up being booked over the phone which all details were given to our crewmember and verifiers needed to be reviewedThis flight was indeed flown and completed.As always, TrueBlue does not get involved in account or family disputesIf customers would like to take action on the account they will need to go through their attorneys.Thank you again for reaching out to us and for being a loyal TrueBlue customer-------Although we understand and sympathize with her situation, we must respectfully deny this request from Ms*** to re-issue her TrueBlue points that were used for this flight flown by her motherRespectfully, ShaunaJetBlue | Customer Support Executive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** J ***, and we are responding through your Online Complaint SystemDear ***,When we’ve canceled a
flight, we offer the option to refund your fare to the original form of paymentIn this case, your flight is still scheduled to operate, so your fare has been placed in your Travel Bank account as credit:Name: *** ***Username: ***Your new travel may be taken after the credit expiration date, as long as the credit is applied toward a new booking prior to the expiration. Also, you, a family member, or friend may use the credit to fly anywhere that JetBlue fliesFor helpful information about how to use and manage credits, visit bit.ly/JBcreditFAQWe thank you for your understanding and for choosing JetBlue. Sincerely, Cherish JetBlue | Customer Support Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to respond consistent with our guidelines
Online
at jetblue.com, using link: http://bit.ly/1JqPbvT you can review the content of Unaccompanied Minor guidelinesThese were something agreed upon when confirmation *** was made
In Orlando, when dropping off an unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
*the parent/guardian has a signed copy of the UMNR form
*the UMNR is onboard the aircraft
*the parent/guardian's name, address and cell phone number are all documented on the minor's reservation
Our obligation, and fee based service for transporting an unaccompanied minor is to assure their safety while onboard the aircraft and arriving to their destinationUpon arrival, if a gate pass is not issued a crewmember will walk with the minor to the baggage claim area where he/she will be handed off to the stated person picking the child up
We understand that you have not been satisfied with the answers you have received however accurate they have beenJetBlue works hard to be fair to all of our customers and in an effort to honor the integrity of our guidelines we are respectfully declining any further courtesy credits or reimbursements for air travel
We appreciate you reaching out to us and hope to welcome you back onboard JetBlue in the future
Kind Regards,
***
Corporate Customer Support
JetBlue Airways

Dear ***, Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by xxCUSTOMERNAMExx and are responding through your Online Complaint System Thank you for
taking the time to share your concerns with JetBlueWe appreciate hearing how our customers feel about the service we provide We’re sorry to hear that your experience was not as pleasant as it should have beenWe recognize that it’s inconvenient when a flight doesn’t operate on schedule, and we always try to prevent delaysUltimately, safety is our top priority, and sometimes our flights, as any other airline, will always be subject to delays and other last minute changes due to weather, mechanical difficulties, Air Traffic Control and other abnormalities of air operations necessary to ensure the safest possible operationWe apologize for the difficulty this caused you.Please know that, while some delays cannot be prevented, we’re continually working to minimize late departures and ensure our customers arrive on time whenever possible.We can understand your frustration when you were given different reasons for the delayOur Airport Management Team has been made aware of your concerns, and will address any necessary training or coachingWithout valuable feedback from our customers, we would not know the areas of our service that need our attention, so we truly appreciate you taking the time to share this experience with us.We're pleased to see each customer onboard your flight received a $credit in accordance with our Bill of RightsYour username is *** and ***'s username is ***. Information on using these credits has been sent to the email address associated with your Travel Bank accountIf you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account JetBlue credit is valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of paymentIf you'd like to check your balance or transactions, or if you have any additional questions about credit, visit bit.ly/JBcreditFAQWe value you and *** as customers, and we look forward to a new opportunity to serve you so that we may regain your confidence in JetBlueSincerely, Cherish JetBlue | Customer Support Executive OfficeIn an effort to improve the experience for all our customers, we are working to encourage improvements in the federal air traffic control systemYou can join us in our effort and take action by visiting http://www.ontimeflights.org/

Complaint: ***
I am rejecting this response because:Re: ID # ***- JetBlue Airways CorporationThis is my response to the business:As a customer, I understand well the policy of pricing on a "first-come, first-served basis". It is common practice for businesses which have a preset or limited number of items at a particular price to offer the next price available, and that is clear. However, where I have a big disagreement is about the current practiceWith other businesses selling products or services (i.eAmazon, other airlines, third party providers, tickets for events of any type, etc.) the price guarantee occurs because: a) The customer knows the items is still available (showing at top of page or somewhere visible) or b) the price is locked for a short predetermined amount of time while the customer completes the transaction. Neither is true with JetBlue's engine (see my attachments -- I got no warnings even though my transaction completion was quite fast).Also, as as mentioned in the business' reply: "We appreciate feedback and the suggestion that we put a timer on the booking processWe will send this message to our web team for their internal consideration". Yet, even when clearly stating they have a flaw, as a concerned customer who was affected by it, the business is denying any credit of any type, and that I want reflected on this complaint, they are not doing anything just providing a suggestion for an internal team's "consideration". Not good and also not acceptable, and that truly shows that honestly "they don't sympathize with my situation". I wasted dear time, all while I was entering my credit information and all necessary details linked to securing the reservation and there "tough luck, your seat is no longer available". Even when the message did not state that the fare quoted was no longer valid, then I wasted more time calling the JetBlue "Customer service" desk, which was of no help at all in the end, and one of the primary reasons I opened the complaint, the supervisor indirectly calling me a "liar" when stating that such price did not follow historical patterns (see the price attached, that leg of the flight almost doubled by the time I was attempting to purchase the ticket). I had to spend more precious time afterwards looking for another flight that in all inventories was going up on price, by chance I was saved by "Virgin America" where I found a ticket for a bit less than what I would have initially paid with JetBlue!So no, I do not accept the business' response, and I do take credit away from them for providing such responseNo, they are not doing enough, and no, they are just simply following protocol with such response, it is quite clear that's the case here.I must state in my closing that I still consider JetBlue a great airline, above many others out there, that is why I chose initially to fly with them, and historically my wife and I have had great experiences when booking with them. However, this experience has left me with a bit of a bad taste and hesitation to go first to them, and for some time I think I will look elsewhere if the offers provided seem comparable.Regards,
Sincerely,
*** ***