Jet.com

Jet.com sincerely apologizes for the inconvenience surrounding Ms***’s recent orderMs*** contacted us on June 10th, to inquire about the returned itemOur representative informed Ms*** that the returned item was received by our warehouse on June 8th, and to please
allow up to business days to fully process the refundWe confirmed with our merchant that as of June 15th, Ms*** has been refunded for the total order in the amount of $Ms*** can see that this order has been refunded by logging into her Jet.com account under her order history pageIf Ms*** has any further questions, she may contact our JetHeads by phone at *** or by email at ***

Hello, JeffreyWe have seven different Jet accounts identically connected to the personal information that you have provided to us on this complaintThe phone number, shipping address and billing address are exactly the same on each account as well as your name.On January 5th, 2016, you created a Jet account and placed an order that same day for a New Beginners Acoustic Guitar costing $On January 9th, you reached out to our Jet Heads and let us know you received only an empty box when your order arrivedYou requested a refund and we refunded you for this order.On June 21st, 2016, you created a new account and ordered *** *** for a total of $On June 29th, 2016, you reached out to us and let us know that the box arrived completely empty with no damages to the boxYou requested a refund and we submitted a full refund for this order also.On April 8th, you created another account and ordered Tom Clancy's The Division for the PS4, Street Fighter V for PS4, Grand Theft Auto V for PS4, a PSBatman Arkham Knight Console Bundle, and a DualShock Wireless Controller for PSfor a total of $You reached out to us and let us know that the box arrived emptyHowever, this order was shipped in multiple shipmentsI can see that a Chargeback was filed for this order.On April 26th, 2016, you created an additional Jet account and ordered Wet PLATINUM for a total of $I can see that a chargeback was filed for this order as well.On February 5th, 2017, you created another account and placed an order for Jelmar PB-BK-CLR Fresh Scent Bath and Kitchen Cleaner, Tide Laundry Detergent, Clorox HE Bleach, Glad Strong Quick-Tie Large Trash Bags, Windex Complete Glass and Multi-Surface Cleaner Spray Plus Refill, Tide Pods Laundry Detergent and S.O.SScouring Pads for a total of $90.27.You have informed us most recently that this package arrived empty and the was not tampered withThis is the seventh account connected to your information, if you didn't create these accounts please contact our order verification team at ***We have confirmed with our merchant that the order was packaged, scanned and weighed at 40lbs as well as delivered at 40lbsWe will not be issuing a refund on this order and are considering this case closed.Thank you,Alyssa T.Jet.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize for the delay
in refunding Mr***’s orderThe orders Mr*** referenced were placed
under two separate Jet accounts and when looking at each account in isolation, the
orders appeared to have a valid tracking numbersAfter thorough research with
our merchant partner, Jet was
made aware that the graphic card would not be
shipping to Mr***Jet has issued a full refund for the orderDepending on
Mr***’s financial institution, he will see the refund posted back to his
account within 4-business days

Hello *** I would love to help provide some clarification on your above issueFirst off, I want to apologize for the charge back to your *** *** *** That was done because it was your default payment on your account at the time when the merchant that fulfilled your order
notified us they received an item back from you that was not what they sentOur merchant does have records providing the item that was sent back was not the same item that was shippedThe serial numbers that we have records of do not matchAdditionally, the lens that was shipped back was one that our merchant has never even stokedTherefore, the item that was returned to us, was not what was sentAs for the payment method, your *** *** was refunded and the charge was replaced on your original payment method for the item. Regards, Jeremy G. Jet.com

We are sorry to hear that there
was a problem with the ***i earrings purchased on Jet through one of our trusted
retail partnersJet does not provide additional warranties on items purchased
outside of what the manufacturer includes for their productsAny returns of
purchases through Jet
must be initiated within days to receive a refundAs
a one-time courtesy, Jet is willing to accept a return outside of the day
window if Ms*** will return the earringsJet has sent a prepaid return shipping
label to Ms***’s email address and will process a full refund after the
earrings have been received back in our warehouse

Hello ***I am sorry to see what has happened with your recent orderAfter reviewing the listings, I can confirm that there were quantity errors listed in connection to the items you orderedI have processed a refund for the items that were affected by this errorYou will see a refund
return to your payment method within the next 2-business days depending on your financial institutionMoving forward, if you receive any future orders that are impacted by a quantity listing error, you will need to return the item before a refund will be processedIf you have any questions or concerns, feel free to reach out to us at [email protected] Jet Heads are here to assist 24/7. Best Wishes,Alyssa T.Jet.com

Jet corrected the listing
from the *** to the *** as soon as we were made aware of the error
Unfortunately, we were not aware that it was incorrect until some of our
members had already received the item and reached out to usJet took immediate
action so that no other members were impacted by the incorrect listing on our
siteIf a member places an order
on our site and Jet subsequently finds out that we do not have the item available
through our own inventory or through a trusted retail partner, we do act as a
concierge and go outside of our network to find the item for the memberJet
covers any extra costs and the member will only pay what they paid on our
websiteFor Mr***’s order, we believed the correct item was being shipped
to him so we had no reason to shop for the item elsewhereIt was only after he
received the item that we were aware of the problemOur supervisor was very
apologetic when he spoke with Mr*** on October 7thWe never
want our members to have a bad experience and our supervisor offered assistance
in setting up a free return.The promotional code and an
additional credit were given back to Mr*** as soon as the item was returned
on October 15thMr***’s full refund was posted on October 23rd
If Mr*** can find an equivalent *** video card of his choosing on our
site, Jet would happily apply the difference in price as a credit to his
accountWe would ask that Mr*** contact us when placing his order so we
can assist him in applying the credit and making sure the transaction is as
smooth as possibleAgain, we are very sorry that he received the wrong item
and want to make this a better experience for him

Jet.com sincerely apologizes to Mr*** that he did not receive his orderWhen Mr*** contacted us on 2/26/advising that his items had not arrived, Jet.com started an investigation with the carrier since the tracking information provided indicates that the items were deliveredJet.com
opened a claim with our Trusted Retail Partner as well as the carrierUnfortunately, these investigations can take a few days to completeAs of 2/8/16, Jet.com was able to complete our investigation and refund Mr*** in full for his order in the amount of $If Mr*** has any further questions, we encourage him to contact us at *** or by email at ***

Jet.com apologizes about the cancellation of Mr*** orderJet runs every order through a verification process for the safety of our members. On June 20th of 2016, Mr*** was able to call in and confirm his account with a Jet.com representative and his account was reinstated
Unfortunately, Mr***’s order was canceled while Jet waited for the account to be confirmed. In the time Mr***’s account was being confirmed, the price of the item had gone upIf Mr*** does decide to purchase this item again, Jet.com will offer a onetime courtesy credit to equal the price of his original order. If Mr*** has any further questions, he may reach out to Jet.com via email at *** or by phone at ***

We sincerely apologize about the delay *** *** experienced with his shipmentOn the second business day, we noticed that the merchant had not yet provided tracking information on this order so we immediately reached out to them asking for the tracking information to be providedWhen *** ***
received the tracking information, he contacted us because it was going to be delivered later than the estimated delivery dayAll items on Jet.com have estimated delivery dates, not guaranteed delivery datesWe offered a credit to *** *** for the inconvenience and he denied it*** *** then emailed in and was offered a pre-paid return shipping label if he no longer wanted the item once it arrived

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Jet.com has issued a full refund for *** *** for the LG Nexus 5XIf *** *** has any further questions or concerns regarding this order he may contact our Jet Heads at *** ** ***

Jet.com sincerely apologizes for any inconvenience that Ms*** may have encountered during this orderJet.com can refuse any return if an item is not in original conditionSince this item was opened, Jet.com unfortunately cannot accept the returnJet.com has issued a full refund of
$as a onetime courtesy for the itemIf Ms*** has any further questions she may reach out to Jet.com via email at *** or by phone at *** for assistance

Jet apologizes that Ms***’ card showed different amounts during her order process When reviewing Ms***’ account, we see that her card was originally authorized for $on 1/31/ When only part of Ms***’ order shipped, that authorization settled at $23.14, only charging Ms*** for what was shipped.On that same day, Ms***’ card was authorized for the remainder of the order total, which is $ That second package was shipped out shortly after the first one, and the authorization of $then settled Ms*** was charged $35.60.Ms*** received two packages from Jet.com and charged two different times The first charge was $23.14, and the second charge was $totaling $58.74.If Ms*** has any questions or concerns regarding this, she can call into our JetHeads at *** Ms*** can also email in to ***

On 5/28/16, Ms*** was attempting to place an order on Jet.com using a prepaid cardJet.com initially places a preauthorization on the card at the time the order is placed to ensure sufficient funds are availablePreauthorization charges were initially placed on Ms***’s card in the
amounts of $4.02, $7.52, $8.05, $3.92, $7.13, and $The funds on Ms***’s prepaid card were insufficient, causing the transaction to declineMs*** continued trying to place the order with the same prepaid card, and the card continued to declineNo order was successfully placed on Ms***’s accountMs*** first contacted Jet.com on 5/28/and was told by a representative that the transaction did not finalizeMs*** was asked to update the prepaid card and was told the preauthorization would drop offMs*** contacted Jet.com again on 5/29/to inform the preauthorization charges were still on her cardMs*** contacted Jet.com a third time on 5/31/to inform Jet.com that the preauthorization charges were still on her cardA Jet.com representative voided all preauthorization charges on Ms***’s prepaid card and verified that Ms*** was never chargedIf Ms*** has any further questions or concerns in regards to her account, she may contact our JetHeads at *** or by email at ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***
*** **

Complaint: ***
I am rejecting this response because:
I don't have any other account with Jet.comThe only account was closedPlease provide the info of other accounts or reopen my account
Regards,
*** ***

Jet is very sorry that *** *** received a product that was not as expectedWe can assure you that Jet
does not send knock-offs or place name brand labels on an inferior productWe
absolutely want to make this right for *** *** and we are so sorry that the
response from our Jet Head was
perceived as sarcasticOur intention is always
to connect with our members and unfortunately this did not come across in the
email*** *** does not need to return the peanut butter or do anything
else on her end at this timeJet will be issuing a full refund for the peanut
butterAgain, we are very sorry to hear of her experience and we do welcome any
and all feedbackPlease send us any comments or concerns you haveWe want to
make Jet your site! Jet has added a credit to *** ***’s account that
she may use on a future purchase

Jet.com apologizes for the confusion with Mr*** accountJet does have guidelines that allow one account per householdThere are five different accounts that are listed under the same billing address that is also on Mr*** accountBecause of this the accounts were systematically
shut downMr*** was not charged for any of the orders that were canceledMr*** can contact Jet.com to have one of the five accounts reactivatedMr*** may reach Jet.com via email at [email protected] or by phone at 1***