Jet.com

Hello *** I am so sorry to see that this is the experience you have had while shopping with usThis is not how we want our member orders to go and I can assure you that this is not an issue we run into oftenI have passed along feedback to our development team about the trouble we have
encountered with your recent orderWe would love the opportunity to make this up to you and show you how a Jet order is supposed to goI have applied a credit to your Jet.com accountIf you would like to use this credit, feel free to reach out to us at [email protected] and we will reactivate your account so you may use this credit towards a future order with usIf you have any questions or concerns, feel free to reach out to our feedback team any timeWe are here to assist 24/7.Best Wishes,Alyssa T.Jet.com

Hello ***This is never the experience we want our members to have while shopping with Jet and I can assure you that this is not something we see happen oftenI would be more than happy to look into this issue and assist with a resolutionOur team has corrected the listing errors in connection to
the items you have orderedThe details now reflect accurately on this site so we can ensure that this does not happen againFor the inconvenience this has caused, I have processed a full refund for youYou will see the funds return to your payment method within the next 2-business daysFeel free to keep the products on usIf you have any additional questions or concerns, our friendly Jet Heads are here to assist you 24/at ***Best Wishes,Alyssa T.Jet.com

I am rejecting this response because:asa new business that is rated F by Revdex.com, one would think they want to encourage customer goodwillTHe answer received defies logic, they admitted the charge was ok, so they should have processed the order, what was the real intent?I was on vacation, the sale was legitimate, if the charge is cleared, no problem, the only issue is there intent to deliver the items that were paid forIf not for this complaint one might assume it would be months before I filed a dispute, $may not be a huge amount, but multiply by hundreds or thousands of transactions, furthermore if there was an "issue" the order should have been rejected at the point of sale, so they knew exactly what was happening, The payment was approved period, was it there intention to hold funds as long as possible without delivering, and they made no attempt to email me regarding this issueThank you Revdex.com for helping me retrieve the charge payment

Jet.com apologizes for the misunderstanding with Mrs***’s accountJet does have regulations that allow one account per householdThere are four different accounts that are listed under the same billing address that is also on Mrs***s accountBecause of this the accounts were
systematically shut downMrs*** can contact Jet.com to have one of the four accounts reactivatedMrs*** may reach Jet.com via email at *** or by phone at ***

Jet.com would like to apologize to Mr*** for the promotional code that was not applied correctly on his orderMr*** contacted Jet.com shortly after the order was placedJet.com was able to cancel the first order due to the Promotional Code error so that we were able to rectify the order
Jet.com then added $in credits to Mr***’s account so that he was able to replace the order at the discounted rateMr***’s order was placed successfully on 1/26/and per the tracking information is out for delivery on 1/29/

*** *** purchased an item on Jet that contained a description errorThis was not intentional in any wayAny time Jet is made aware of an error on our site, we take action to remedy the situationIn this case, Jet removed the listing immediately and refunded *** *** in
full for the item he received as is the process according to our Terms of Use located on the Jet website:Accuracy, Completeness and Timeliness of Information on the Jet SitesInformation posted on the Jet Sites about products sold on the Jet Sites is for informational purposes onlyJet is designed to be a fast-moving marketplace with many retail partners and membersDespite our efforts to have accurate information, we don't guarantee any aspect of any product information on the Jet Sites, including product images, product descriptions and specifications and product availabilityThe information on the Jet Sites may be inaccurate, incomplete, out-of-date, unreliable, miscategorized or not helpful. For example, product information contained on the Jet Sites may differ from information contained on the actual product materials. Before you act on information you have found on the Jet Sites, you must independently confirm any facts that are important to your decision. If you purchase a product that is not as described, your sole remedy is to return it and/or request a refund in accordance with our Returns/Refund policy. If you find an error or notice something that doesn't look right, we would greatly appreciate it if you would contact us at *** We appreciate the assistance and apologize for any inconvenience.As a one-time courtesy, Jet has ordered the HP Envy e-All-In-One Printer, Copier, Scanner as requestedAny future orders *** *** places that are inaccurate will be held to the Jet Terms of Use that state, “If you purchase a product that is not as described, your sole remedy is to return it and/or request a refund in accordance with our Returns/Refund policy”

There have been six orders placed and shipped to Ms*** addressThe first five orders have all been refunded as Jet wants to do what is right for the member when they claim a package was not received even though our trusted shipping carriers tracking information confirms that the order has
been deliveredThe first order on December 30th was marked as delivered by USPS on January 6thThe second order placed on January 1st was marked as delivered by *** on January 6thThe third order placed on January 6th was marked as delivered by *** on January 8thThis particular package arrived in four different boxes, each box weighing 30lbsAfter all three of these orders were refunded, a new Jet account was created where three additional orders were placed and Ms*** claimed she did not receive any of themThe fourth order was placed on January 12th and marked as delivered by *** on January 14thThe fifth order was placed on January 17th and marked as delivered by *** on January 20th. The sixth order was also placed on January 17thHalf of the order was delivered by USPS on January 25th and the other half was delivered by *** on January 20thMs*** was advised on January 21st that Jet would no longer be able to extend the courtesy of refunding orders that have confirmed delivery tracking and that she would have to find resolution through the shipping carriersJet does not use unknown shipping carriers*** is a trusted carrier that has been in business for over years an* *** has been around for well over yearsAfter thorough review of Ms*** order history, Jet has closed both household accounts to prevent any future order issuesWe would encourage Ms*** to file a police report if she believes the packages have been stolenIf she still believes this is a shipping carrier error, she is welcome to file claims with the various carriers and seek any recourse through their lost/stolen reporting process

Hello ***My name is Meghan; I’m happy to get this taken care of for youI cannot begin to apologize enough for the hassle you have gone through with your order, this is definitely not the experience we want for any of our membersWe truly have worked tirelessly to make our return process as
simple and painless as possible, however that is not always the case.After looking into this further, we have contacted the Merchant Partner and have been able to confirm that the return is completeFrom here it should take 3-business days for the funds to return to your accountAs soon as the refund is complete, you will receive a confirmation email to the address linked to your Jet.com account.Again, I sincerely apologize for all the confusion and frustration this has caused youPlease let us know if you have any further questions or concerns, we’re here 24/to help.All the best,Meghan H.Jet.com

Jet.com apologizes about the confusion with Mr*** orderThe item Mr*** received is the item shown on Mr*** order historyWhen Mr*** spoke to our member services representative on 2/25/he was told that the item was non-returnable because that is what is stated on the
item’s description on Jet.comAs a one-time courtesy we have refunded Mr*** for the orderMr*** can see that these items have been refunded by logging into his Jet.com accountThe refund will take 3-business days to appear back on his card, depending on his financial institutionIf Mr*** has any further concerns he may contact our member services representatives by phone at ###-###-#### or by email at [email protected]

Jet.com apologizes for the experience Ms*** had with our promotional codesMs*** placed her first Jet.com order on May 15th, She used the Triplepromo code at this time, which was valid for her first three ordersMs*** placed a second order
on May 19th, and a third order on May 26th, in which she used the TriplediscountMs*** created two new accounts under her name on June 1st, and July 14th, Ms*** spoke with one of our Jet Head representatives on July 21st, to inquire why the Triplepromo code was not workingOur Jet Head let Ms*** know that the Triplepromo code is valid for first time members only and because Ms*** had previously used the discount on another account, she would not be able to use it againA credit was placed on MsNowosielecki's account for the inconvenienceIf Ms*** has any additional questions or concerns, Jet.com is happy to assistMs*** may contact any of our friendly Jet Heads at * *** *** ** *** ** ** ***

We are very sorry that *** *** felt that our promotional code was misrepresentedThe card expiration was listed as 12/31/and it did expire at 12:00am on that dayAs of yet, *** *** has not created an account on Jet but if she would like to, Jet would be happy to apply a credit to that
account that she may use on her first order

Complaint: ***
I am rejecting this response because:
Although you may be willing to fix the device now, if it breaks at any point within what is normally the manufacturer warranty, I have no coverageThis is unacceptable as I bought the product assuming I was getting a phone with a LG warranty and not an import without any warrantyOther sellers clearly label when their product is an "International Model" and has no US warrantySuch is the case with *** sellers, ***, and even *** ***In this case I was advertised to falsely and given the impression that this was a device with a US warrantyTo me I need the device that I was sold which was a LG Nexus 5X that was intended to be sold with a US warranty as regular device or I want my money back
Regards,
*** ***

Jet.com sincerely apologizes for the experience Mrs*** had with her order where she was charged for shippingJet.com currently has a promotion to receive free shipping on your first order with Jet.comMrs*** contacted one of Jet.com’s representatives on July 6thMrs***'s order was
cancelled and the representative issued a $credit for the inconvenienceBecause the order was cancelled, Jet.com has not charged Mrs***’s credit cardIf Mrs*** has any questions or concerns, she may contact our Jet Heads by phone at *** or by email at ***

Any time Jet is made aware of an error on our site, we take immediate action to correct the issueJet removed the listings for the Navitas Naturals pouches as soon as we found out an incorrect pack size was being shipped to our membersIt is never our intention to knowingly
send the wrong quantity of an item to a memberOur Terms of Use, located on the Jet website (attached here), state that if a member purchases a product that is not as described, their sole remedy it to return it and/or request arefund in accordance with our Returns/Refund policyWhen MsLortie reached out to our Member Services team, one of our Jet Heads created a free return shipping label and emailed that to herThe refund for these items is now showing on MsLortie’s account and will be posted to her credit card very soon. Jet is very sorry for this inconvenience and has added a credit to MsLortie’s account that she may use on any future purchase

When Ms* *** purchased the *** *** *** *** * *** on July 4, the price of the item was $Ms* *** then applied a promotional code to her order that dropped the price down to $101.41, a difference of $She was also given extra savings of $1.79, which made the final order total $If Ms* *** would like to purchase the same item, Jet.com will add a credit to Ms* ***’s account so that the price she pays will be the same as the price she paid ($99.62) when she placed order #***If Ms* *** wishes to do so, she may contact our JetHeads by phone at *** or by email at [email protected] and they will be happy to add the credit and assist her though the checkout process

Ms*** placed her order late in the evening on December 9thOrders processed after 2pm in the local time zone will be processed the following business dayMs***’s order had an estimated 3-business day delivery window which would have her order delivered to her between December 15th
and December 21stAs of today, December 21st, Ms***’s order has not shipped so we have canceled her orderThe preauthorization that was placed on her method of payment has expired and she has not been charged for the orderWe apologize that Ms*** did not receive her order and Jet has added a credit to her account for future use

We are very sorry for the delay Mr** experienced in receiving his full orderJet works closely with our trusted merchant partners to ensure that items are delivered in the estimated time frame given to our membersIn Mr*** Jet account, both the 500GB and 250GB show that they were shipped
under the same *** tracking number (***) but we've discovered that that is an error and there is a second tracking numberThe 250GB was shipped under *** tracking number *** and shows as delivered as of 11/If Mr** did not receive the second package we would be more than happy to open a case with *** and provide a full refund if necessaryAgain, we are very sorry for the delay and have applied a credit to Mr*** account that he may use on a future purchase

Complaint: ***
I am rejecting this response because:I have no idea about the fact that my order is fulfilled by a third-party until I paid my orderAt that moment, I was not able to get a full refund according to their policy.I paid $for each of the tshirt (and I bought 2) and I was able to get them by $on the third-party website during the same period of timeIt's ridiculous to call it a price match by issuing me $for each t-shirt
***
*** **

Complaint: ***
I am rejecting this response because:
Regards,
*** *** I had called them before I post Revdex.com, they do not answer nothing, this company is a scam, never trust them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the addition of the following notes:It should be noted that the removal of listing errors took over weeks from first notice and notices were sent to jetI hope Jet has made every effort to compensate those who ordered these products during this timeJet has deposited $of jet cash in my account for compensationThis is a generous offering