Jet.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would also like to thank the company for being understanding and compliant
Regards,
*** ***

Jet is very sorry that *** ** received a different item than he was expectingWhenever Jet is made aware of a description error on our site, we take immediate action to correct the situationIn this case, we have removed the listing from our site*** ** has already begun the return process and
Jet has initiated a full refund for this order

Hello, ***I want to apologize for the listing error in connection to the table you orderedThis is not the experience we want our members to have while shopping with usThe listing for the table has been corrected and is now reflecting accurately on Jet.comFor the inconvenience of this error, we have added a substantial credit as compensation to your Jet account that may be use towards a future orderTo use this credit, proceed to checkout and look for a line that says "pay with credits" on the final order review pageCheck the corresponding box to deduct the available credits from your order totalWe are unable to price match a reorder for this tableAfter reviewing your account, I can confirm that the original order has been fully refunded as of April 24th, We consider this case closedIf you have any questions, feel free to reach out to us any time at ***Best Wishes,Alyssa T.Jet.com

Jet
understands that the original order was not delivered and that the item is
still neededThat is why Jet placed a reorder for Ms*** on
October 20th upon learning that her order was cancelledIn Ms***’s
account, the tracking for the reorder has been updated and shows that her
reorder will be delivered on October 28th (UPS, tracking number ***)
Jet is very sorry that Ms***’s order was delayed, she has been
refunded for her order, and has already been given a credit for the
inconvenience that she may use on a future purchase

Jet.com sincerely apologizes for the inconvenience surrounding the ***’s orderThey placed the order on 03/04/and the chairs were received on 03/08/Jet was not contacted about the defective chair until 04/04/At that time Jet did advise the ***’s that they could return the
item for a full refund as they were still within days of receiving the item, and if they chose to, submit a replacement orderUnfortunately, Jet does not have an exchange program in placeJet sent a prepaid return label and offered to credit the ***’s account for the price paid to purchase a box big enough to return the item backAs of yet we have not received the item nor have we been contacted back by the ***’sIf the ***’s have any additional questions they can contact Jet by phone at *** or by email at ***

Complaint: ***
I am rejecting this response because:
The business has failed to address my request for a refundAll relevant documents were submitted at the timeI now no longer have some of the documents, but have retained the proof of transmission to the fax number that was apparently erroneously provided for my convenienceI would like to ask kindly again for the refund and hope that you will be willing to work with me within and outside the Revdex.com framework to resolve this matter in a mutually agreeable way
Regards,
*** ***

On behalf of Jet, I would like to sincerely apologize for the experience Mr*** had with his orderThe K-Cups he ordered had a description error and should have been listed only as a pack of oneAny time Jet is made aware of an error on our site, we take immediate action to correct it by
removing the listing from the siteOur team of Jet Heads should have offered to refund the missing quantity or reorder another box for Mr*** if the item was still available on our siteJet will be coaching all of the Jet Heads involved to ensure this does not happen againThe exact item Mr*** ordered (pack) is no longer available on the site but there is a pack of K Cups available and Jet will be shipping a quantity of out to Mr*** todayAgain, I am very sorry that our Jet Heads did not offer this solution to Mr*** when he initially reached out to Jet

Mr*** accounts were closed due to activity that may include single-use promotional codes used multiple times, activity indicative of buying items for resale, or otherwise using our site or services in an unintended wayWe reached out to Mr*** on 3/31/in regards to this to see if we can
re-activate one of his household accounts, but we have not yet received a replyOnce we receive a reply, we can move forward with the verification process in hopes to reactivate one of the accountsIf Mr*** has any other questions or concerns, he may contact our customer service by phone at *** or by email at [email protected]

Jet apologizes that Mr*** received a used item and did not receive his refund for this until after his order was delivered back to our merchant On March 17th Mr*** received a gun safe that was in used condition Jet then assisted Mr*** in creating a return for
the item On March 23rd Jet’s merchant received the item back in their warehouse The refund then took two days to be processed, and on March 25th Mr*** card was then refunded for the amount of $ Again, Jet apologizes that Mr*** received a used gun safe As Jet does not sell used products on our site, this item was sent in error If Mr*** has further questions or comments about this, Jet will gladly be of assistance Our phone number is *** He can also email ***m

Ms*** initially contacted Jet.com stating that the TV she purchased was defective on 1/9/and was told she could return the TV for a refundMs*** was then refunded $on 1/21/back to the card the purchase was initially made onShe later contacted us on 3/1/concerning the
refund and we told her we would send her a confirmation email regarding the refundThe email was sent to Ms*** that same dayOn 3/5/we received an email from Ms*** stating that the bank denied the emailWe then told Ms*** to have her financial institution contact us with her on the line and we would be happy to confirm the refundWe have not received any further communication from Ms*** or her financial institutionWe would be more than happy to confirm this information with them if Ms*** still wishes to do soIf Ms*** has any additional questions she may contact our JetHeads by phone at *** or by email at ***

Complaint: ***
I am rejecting this response because: Company reply is not true and takes focus off the fact that an item I need is not late but never deliveredMy purchase specifically had a day shipping icon- but that is irrelevant I still need the product! I even purchases additional item to qualify for free shipping when ordering so a refund for item is still a lossYesterday 10/I spoke to jet.com rep and was promised my item will be sent out today. Instead today im told my order is canceledThe company is not taking any responsibility for the inconvenience caused by internal problems
Regards,
*** ***

The price that Mr*** saw on ***com is not in any way controlled by Jet.comMr*** was given a credit that he could use towards the purchase of the correct itemJet.com apologizes for any confusion that this may have causedIf Mr*** has any other questions or concerns he may contact any of our JetHeads by phone at *** ** ** *** ** ***

*** *** placed an order on Jet.com on November 13th, 2016. He then contacted us later that day to inquire about the price difference on the item ordered. While *** *** was checking out, he had entered a 15% off promotional code. Unfortunately, the item purchased did not
qualify for a discount, as brand, category and other restrictions apply with certain merchandise as stated within the promotional code details. Jet.com offered *** *** a free return and a credit to be put on his Jet.com account for the difference in price. Jet.com apologizes for this experience, and have since issued a refund to *** *** for the difference in price. Jet.com sincerely wants *** *** to be satisfied, and would be happy to assist him in the future should he want to use a promotional code during checkout. If *** *** has any further questions or concerns he may contact the friendly Jetheads at *** or email at ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Jet.com sincerely apologizes for any inconvenience that Mr*** has had during his ordering processThis is certainly not the experience we want for any of our membersThe bunk bed that he purchased was being delivered by one of our Trusted Retail PartnersThere was a delay in the recording
of the order and Jet.com did not receive valid tracking information from the partner in a timely mannerAgain, we sincerely apologize for this inconvenienceWe have refunded the total paid for the bunk bedIf Mr*** has any other questions or concerns he may contact any of our JetHeads by phone at *** ** ** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me

*** ** would not have been eligible for a full refund regardless if this was shipped by Jet or by a third party merchantElecting to waive free returns made *** *** order ineligible for a full refund. *** ** did not pay $per shirtAfter discounts and promotions, the shirts were $eachWhen *** ** requested a price match, the link provided was to a merchant that sold them for $Jet provided the price match ($per shirt) for the difference*** ** did not provide Jet with a link to a third party merchant showing the price at $ As a one-time courtesy, if *** ** will return the shirts, Jet will issue a full refund

Ms*** contacted Jet.com on 3/20/regarding order ***Our representative informed her that the item she called in about had an estimated delivery date of 3/22/and gave her a $credit to cover the cost of shipping on a future orderMs*** then called in again on 3/22/and
was told that the package was received by the post office to be delivered soon, and was then given another $credit, totaling $in credits on her Jet.com accountBoth of the items in Ms*** order were delivered via UPS on 3/16/and 3/23/All items on Jet.com have estimated delivery dates, not guaranteedWe sincerely apologize for any inconvenience this may have causedIf Ms*** needs any further assistance, she may contact our representatives by phone at *** or by email at [email protected]

Jet apologizes that we gave Mr*** only 15% off his order when it should have been 25% off We have fixed this mistake and refunded Mr*** the remaining $on 2/to his credit card, making his total discount $which is 25% of his order of $

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ** ***