Jet.com

Jet.com reached out to the police department in Mr***’s town and was informed that as long as Mr*** has a tracking number that shows the package was delivered, a police report may be filedIf Mr*** reaches out to the local police department with the tracking number and is told that he cannot file a report, Jet.com requests that Mr*** provide the name and number of the officer he spoke with and Jet.com will reach out and confirm thisOnce Mr*** has filed the police report or has the name and phone number of the officer he spoke with, he may reach out to Jet.com’s refund department with the police report number by email at *** ** ** *** ** ***

Unfortunately, the $promotional code that Ms* *** was trying to use is only valid on first time orders (which is stated in the promotional advertisement)Ms* *** had already placed two previous orders (*** and ***) on Jet so we are not able to apply
the promotional code.Ms* *** is correct that our minute cancellation window is not currently stated on our websiteJet is actively working to update that informationWe have also added a notice to the bottom of every confirmation order email that states if changes need to be made, the member must call our Jet Head team within minutes (see attached). Because this was not explicitly stated at the time of Ms* ***’s purchase, Jet has refunded the entirety of her order and Ms* *** is not required to return the purchase

We apologize that Mr*** feels that Jet’s Member Savings are somehow deceptive or misleadingMembers can see the amount of item savings at any time in their account by clicking on the “Show Price Details” next to the item purchasedMembers can also see total saving amounts for
the entire order by clicking on “Show Order Details” which shows the total price and the total savings amount.Jet’s Purchase Terms (located on the website under Terms of Use) clearly state that the total price required for a purchase on the Jet Sites depends on a number of factors that may change between the time you start adding items to your cart and the time you submit your purchase requestItems on the Jet Sites have a price associated with each itemAdditionally, savings amounts (“Member Savings”) may be applied to the item(s) in your cart as you shopFor example, our system may lower or raise the Member Savings applied to the item(s) in your cart, according to factors such as (i) the other items in your cart, (ii) your shipping address, and (iii) your settings and preferencesThe types of factors affecting prices may vary frequentlyAccordingly, you must review your complete order, including any applicable Member Savings, the final total purchase price and the final individual item prices, before you submit your purchase request.Jet offers free 2-day shipping on orders over $35, with faster 2-day shipping on the basics, and free returns within daysFor items marked with 2-day delivery, orders must be placed by 2pm in the time zone of your order’s destination in order to receive your merchandise in daysOrders placed at Jet.com are not delivered on Sundays or major holidays, and orders placed on Friday, Saturday, or over a major holiday weekend may take longer than daysJet.com is not responsible for delays caused by shipping carriers, information errors, changes to orders, or severe weatherUnfortunately, we did have a shipping delay from one of our retail partners and Mr*** order was not fulfilled within the 2-day shipping time frame and we are terribly sorry about that If one of our retail partners consistently falls outside of the 2-shipping estimate, Jet will take action to remove them from the site as this is not the experience we would like for our membersWhenMr*** inquired about this delay, Jet took action to contact the merchant as well as issued refunds and credits to his account for the inconvenience

Jet does not release account details to anyone until we can verify certain account informationTo protect Mr*** privacy, we would ask that he contact us at ###-###-#### if he would like to understand the exact reason for the deactivation of his accounts

Jet.com does apologize for the experience Ms*** has had with her orderJet did attempt to contact our trusted retail partner that was fulfilling the order twice to try to receive proper tracking for the orderOn May 27th, 2016, Ms*** was refunded the amount of $Which
unfortunately was for the wrong item, but on May 26th, 2016, she was offered a JetCredit to make up the difference between the itemsMs*** told the JetHead that the credit was sufficient and she would accept that as a resolution. If Ms*** has any questions or concerns she may reach Jet.com via email at *** or by phone at ***

iI am rejecting this response because:I finally received my refund weeks later, but this company is still advertising a product they do not have and sending customers a cheaper product This is called bait and switch This is costing customers undue cost Because you can only ship back by *** They need to take these items off their websiteThey need to advertise the real product they are selling This dollar credit does me no good because I already told them I would not order from them again due to their bait and switch techniques and their unprofessional dealing with a problem
Complaint: ***

*** *** placed the order for the 3D Robotics Solo Aerial Smart Drone on February 14th, On the 15th of February *** *** reached out to Jet.com once asking if the package could be expedited and another time asking for the item to be canceledJet customer service explained that Jet.com
does not offer expedited shipping and orders can only be canceled minutes after the order has been placedOnce that widow has passed an order cannot be canceled*** *** then contacted Jet.com on October 11th, asking why the price of the item had dropped and provided a link to a drone that he wanted Jet to price match, but the link he sent in was not for the same drone model he had purchased back in February On October 14th, *** *** contacted Jet.com claiming that the drone is faulty and is no longer working properlyJet informed *** *** that returns cannot be accepted for items that are past the 30-day return window and was provided a link to the manufactures warranty policy to see if the manufactures would be able to replace the drone. If *** *** has any questions or concerns he can reach out to our friendly JetHeads by phone at * *** *** or email at ***

Jet.com would like to apologize to Mr*** for the inconvenience of the incorrect item received, and the return processJet.com began investigating the return once the return tracking information was provided to us on 12/15/Jet.com then contacted the direct merchant to verify if they
had received the item backAs of 1/5/15, Mr*** has been refunded for the *** Sunglasses in the amount of $Per Mr*** request, we have removed him from all of our promotional offers and emails

Jet did experience a higher than anticipated volume at the launch of our new site which did cause delays in some of our members ordersJet feels terrible about this as this is not the experience we want for our membersJet cancelled the order at Mr*** request. When an
order is placed on the Jet website, a few pending authorizations that add up to the total order amount can be placed on a members card until the order shipsOnce Mr*** order was cancelled, Jet immediately released the pending authorizationsUnfortunately, those authorizations can take anywhere from 4-business days to fall off depending on the financial institution of the memberThe pending authorizations for Mr*** were removed within business daysMr*** was offered a credit for the inconvenience from one of our Jet Head’s but he turned that downOur intention was never to aggravate or frustrate Mr*** and Jet is very sorry that he had this experienceMr*** was in contact with our executive level Chief Customer Officer for final resolution of his concerns

I am so sorry to see what has happened with the filters you orderedThis is not something we want to see happen to our members and I would be more than happy to get you taken care ofI have refunded you for the filters and you will see the funds return to your payment method within the next 2-
business days depending on your financial institutionIf you have any questions or concerns, feel free to reach out to us anytime at [email protected] friendly Jet Heads are here to help 24/

Jet.com apologizes for the misunderstanding with the listing of Member's Mark mg Ranitidine Acid Reducer, 190ctJet has put the through the request to have the listing changed and that change should take place in hoursJet.com has refunded Ms*** the total amount of the of the
Member's Mark mg Ranitidine Acid Reducer, 190ctIf Ms*** has any questions or concerns she may reach Jet.com via email at *** or by phone at ***

We understand that errors
can happen when our members are inputting their shipping addresses and we are
very sorry that *** *** had this experienceJet is unable to change a
shipping address after an order has been placed Refunds can take 10-
business days after the item is returned
back to our merchant partnerThere is
no action required from *** *** to ensure that the item is returnedJet
handles all of the return tracking information between the shipping carrier and
the merchant partnerOur team of Jet Heads advised *** *** that her refund
would be processed no later than Dec22nd which is the 14th business day from when the order began its returnThe refund for *** ***
was processed by Jet on Dec16th which is well within the 10-business
day windowThe credit that *** ***
used when placing the order has been returned to her Jet account and she is
welcome to place another order for the sunglasses or she may use that credit on
any other future order

Jet.com sincerely apologizes for any inconvenience that *** *** may have encountered with this orderUnfortunately once an order is placed Jet.com only has a minute window that order can be cancelledAfter that minute window is surpassed we no longer have the ability to cancel any order
to insure that each order is sent to the fulfilling merchant as quickly as possibleJet.com does have an estimated delivery windows, but the windows are not guaranteed due to many un-seeable circumstances orders may fall outside of this windowBecause this order fell outside the estimated delivery window Jet.com has issued a full refund back to *** *** original payment methodIf *** *** has any further questions or concerns he may contact our wonderful Jet heads at ***, or email us at ***

We apologize that *** *** was unable to cancel the rest of his order after minutes from the time the order was placed Once it passes that minute time frame, changes cannot be made to an order We have confirmed that the merchant received *** ***'s return on 12/11/15, and
the refund was processed on 12/28/ This is business days from the time the return was received Depending on *** ***'s financial institution, he will see the refund posted back to his account within 2-business days of processing *** *** also used a promotional code on this order, and Jet has added that back to his account so he may use it on a future purchase

We sincerely apologize about the incorrect tracking information Mr*** receivedAfter we were informed of the incorrect tracking, we contacted our trusted retail partner asking for the correct tracking informationOnce we discovered that the new tracking information provided was incorrect
for a second time, we reached back out to the trusted retail partner regarding the same issueThe merchant then reached out to their warehouse to find out what was happening with the orderWe did not hear back from the merchant the following day, so we called them againThey stated that the refund would be processed because they had come to the conclusion that the item was delivered to the wrong addressOn February 16, 2016, Mr*** was refunded in full ($399.99) back to the card he purchased the TV onThe refund can take 3-business days to appear back in his account, depending on his financial institutionAgain, we apologize about Mr***’s experience and any inconvenience this has caused himIf Mr*** has any further concerns, he is welcome to contact us by phone at *** or by email at ***

The promotional code *** *** used is intended for first time orders only as stated in the terms of use *** *** used the promotion on her first order *** *** then created two additional accounts and attempted to use the promotional code on
orders *** *** ***The promotion is in no way a scam, but Jet does have measures in placed that to ensure that members are not using the code more than onceJet is actively working to notify members that are trying to use the code multiple times prior to submitting their orderBecause *** *** was not notified prior to placing her order, Jet has refunded both orders and she is not required to return the itemsJet has also deactivated the additional accounts that were created*** *** will see the refunds within 4-business days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I also have already sent screenshots of my total to jet customer service teamWhich was over a week agoThank you for the refund but to make things clear for you promotional team in the futureI didn't even attempt to use the 20% promo codeI was using a promotional $off code and as stated in the last messageIt was apparently removed and replaced with the 20% code after I had checked out and paid

We sincerely apologize about the confusion with the packing slip *** *** received from our Trusted Retail PartnerItems purchased on Jet.com need to be taken care of by Jet.com, not the merchant, but we can definitely understand how this would be confusingAfter placing an order on our site, *** *** was sent a confirmation email stating “Some things to know: You might see a packing slip when you get your shipment-feel free to just recycle itAll the information here correctly reflects what you paid for the item(s) in this shipment.” *** *** contacted us on 1/12/and was then emailed a pre-paid return shipping label for the item she receivedWe have since purchased a replacement item through one of our Trusted Retail Partners and have sent the tracking information to *** ***

Jet.com sincerely apologizes to Mr*** that he never received his order and for the delayed resolution timeJet.com initially reached out to our Trusted Retail Partner for the correct tracking information on 2/22/Our Trusted Retail Partner first responded to us on 2/29/26, but
unfortunately the tracking information advised that the item was being returned to the senderWe again reached out to our Trusted Retail Partner to request a return be processedAs of 3/7/16, Mr*** has been refunded in full in the amount of $This should reflect on Mr*** bank account within 2-business days, depending on his financial institutionIf Mr*** has any further questions, we encourage him to contact us at *** or by email at [email protected]

*** ***
I am rejecting this response because:
If you are going to close this than don't end with Jet.coms new lie rebuttalI want to add AGAIN that I never received tracking for this itemAs I stated, on Tuesday instead of getting tracking, I was told the rep was "able to see" it would be delivered WEDNESDAYA police report can be filed by *** not the person who has never seen the packageThese people are liars, please warn others. If THEY want a police report filed, it has to be filed by *** not meI paid for this item and I never received itThis website is irresponsible and should have asked for a signature! I was at home wasting my time ALL WEDNESDAYThey gave NO PROOF it was delivered or of trackingIF this scam artist website has tracking that says it was DELIVERED, then *** has to compensate them by the insurance they put on the item not receivedTHEN *** WOULD Either FILE a police report or notBoth *** and Law enforcement say the same. These people want my money and the compensation from *** tooI should have realized they are ghetto scammers when my Bank flagged themNever again! and I have already put reviews in to warn others