Jet.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

They were informed just days after shipment was received. The fact that it got lost in shipping on my end does not mean I am resposible for their faulty product.Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to include that I am not entirely pleased with the fact that I asked for a refund repeatedly for over a week and the company refused until I contacted Revdex.com.  The USPS tracking number for the package is [redacted] and the package is showing that it is still in limbo in Ohio, according to the last scan on December 7th.  It is ridiculous that the company wouldn't take into consideration that the package was scheduled to be delivered on the 8th and was missing. In their response they claimed that the "Jetheads" take care of tracking down a package, but I assure you if a "Jethead" did take care of the issue, we wouldn't be here.  Simply put, the company wasn't concerned about the missing sunglasses because I paid for them.  I feel the business needs to really re-evaluate its policies.  I noticed since beginning this process with Revdex.com that the company receives many complaints about their shipping and customer service practices.Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12129968, and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because:
I used their return labels. They should be able to track from their system.
Regards,
[redacted]

Jet has confirmed with the shipper that the package was delivered, but if Mr. [redacted] says he did not get the package we will issue a refund. Mr. [redacted] can expect to see the refund in his account within 4-10 business days.

Any time Jet is made aware of an error on our site, we take immediate action to correct the issue. Jet removed the listing for the [redacted] as soon as we found out the incorrect item was being shipped to our members and replaced it with the correct listing for the...

290X. Unfortunately, some of these products had already been shipped and delivered to our members before it was a known issue. The email confirming the order that Mr. [redacted] received was sent to him prior to Jet being aware of the error. It is never our intention to knowingly send the wrong item to a member. Jet was actively working with the members involved that purchased this item and received the wrong product once we were made aware of the error. Our Terms of Use, located on the Jet website (attached here), state that if a member purchases a product that is not as described, their sole remedy it to return it and/or request a refund in accordance with our Returns/Refund policy. A free return shipping label for the item has been sent to Mr. [redacted]. When Jet receives the item back, Mr. [redacted] will be refunded in full. The $30 promotional credit that Mr. [redacted] used on this order will be returned to his account. Jet has also added another credit for the inconvenience. Mr. [redacted] can use both of these credits on any future purchases.

Jet.com apologizes for the price increase of the San Pellegrino Water.  Previously when Mr. [redacted] purchased the San Pellegrino Sparkling Natural Mineral Water, 33.8 Fl Oz (Pack of 12), it was being fulfilled by Jet.com. Currently Jet.com’s fulfillment centers do not have this item in stock....

The San Pelegrino water is now being fulfilled by one of our Trusted Retail Partners, which has caused a price increase. If Mr. [redacted] has any further questions or concerns, our JetHeads would be more than happy to assist.  Mr. [redacted] may reach out to Jet.com via phone at 1- [redacted] or by email at [email protected].

We sincerely apologize about the experience Ms. [redacted] had with her order. When Ms. [redacted] called in, she was told she can return the item with a pre-paid return shipping label, and was issued a $20 credit to her Jet account for the inconvenience. At that time, our representative also sent the...

item SKU to the proper team at Jet to be reviewed. Once the item was returned back to the merchant, the refund was issued to Ms. [redacted]. The refund can take between 3-14 days to appear back in her account, depending on her financial institution. Ms. [redacted] can now see that a full refund has been submitted by logging into her Jet.com account and looking at her order history. Ms. [redacted] will see this refund appear back on her card in the next 3-5 days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to thank Jet.com for quickly refunding my order within 2 days. I would like to suggest that Jet.com work on greatly improving their ability to know available stock at their vendors. To keep advertising on your website or keeping the same supplier for the product, even though twice an order was cancelled for the product being out of stock, seems like a terrible business practice, leaning towards false advertisement. Judging from the complaints from other Jet.com customers on the Revdex.com and other websites, I'm not alone in my experience.  
[redacted]
[redacted]

There is no further action required from Mr. [redacted]. Jet refunded his order on December 11th and he is not required to return the monitor.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Had a replacement been sent out the day I complained to customer service, I may have received the replacement by Christmas?  That didn't seem to be an option at my time of complaint. [redacted] (the customer service rep I spoke with) said sending a replacement out without another payment was not something Jet.com could do.  I'm not sure why a business like this would not have expedited shipping.  I will accept your attempt at making this issue right, however, I will not shop with Jet.com again 
Regards,

Tracking information was sent to [redacted] yesterday, 1/7/16 from[redacted]. The tracking information provided for the replacement bike is through FedEx using tracking number [redacted] The package currently has an estimated delivery date of 1/14/16.

Hello, [redacted] My name is Alyssa. I am so sorry to see that your watch has stopped working. This is never something we want to see happen to our members. The watch was purchased on October 8th of 2016. After reviewing your account, I can see that you first reached out to us about the issue on November...

19th 2016 asking for a replacement. Unfortunately, this time frame put the order outside of our 30-day return policy. We informed you that you would need to reach out to the manufacture for further assistance and we provided you with the manufactures contact information. At this time Jet.com does not offer or sell extended warranties on any of the items we sell. Since we are unable to accept a return of this item I have added a credit to your Jet.com account that you may use on a future order. If you have any questions or concerns, feel free to reach out to us at [redacted] Thank you, Alyssa T. Jet.com

Complaint: [redacted]
I am rejecting this response because:
On March 28, 2016 I received an email from your office which contained a message from jet.com stating that I had not replied to their email on or about March 19 requesting additional verification of my identity.  I did not receive that email but shortly thereafter, again on March 28, I did receive an email from jet.com requesting copies of my driver license and both sides of the credit card used in the transaction.  I responded immediately by return email, sending scanned copies of the items.  Now jet.com has copies of all of my information - but they have not responded at all.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:A credit in lieu of a refund is not an acceptable solution for any business to offer when the company shipped and delivered the wrong item. After numerous emails and phone calls, we will happily accept the only reasonable solution finally offered which is to replace with the correct item. We are still awaiting tracking information for the replacement which should have been ordered on 1/4/16. Once we receive the item, we'll happily accept their response.
Regards,
[redacted]

The orders Mr. [redacted] placed on our site ([redacted] and [redacted]) did indeed contain description errors and that was in no way intentional. Anytime Jet becomes aware of errors on our site, we either correct the information or remove it from our site. Our terms and conditions state...

that Jet is designed to be a fast-moving marketplace with many retail partners and members. Despite our efforts to have accurate information, we don't guarantee any aspect of any product information on the Jet Sites, including product images, product descriptions and specifications and product availability. But with that being said, if there is an error on our site - we absolutely want to fix that and make things right with our member! If any of our merchant partners are able to fulfill the order, we will honor the description errors on our site. If we are not able to fulfill the order, we will refund the member in full and they are not required to return the items they received. Our refunds are processed within 4-10 business days and Mr. [redacted] was given a full refund for both of his orders within that time frame after he notified us of the error.Mr. [redacted] also made us aware of several items that contained descriptions errors and we are extremely grateful for his help in identifying these issues. Removing items from our site is a coordinated effort between Jet and our merchant partners and it can take some time. All of the items Mr. [redacted] referenced have been corrected or removed from our site.  The terms and conditions on Jet explicitly state that if a member finds an error or notices something that doesn't look right, we would greatly appreciate it if they would contact us at [redacted] so that we can correct the situation.On behalf of Jet, I would like to sincerely apologize for the miscommunication he received from our Jet Heads regarding his orders. Telling a member that "the amount you received was correct for the amount you paid" is not accurate and that is not the experience we want for our members. Jet is taking action to coach the Jet Heads involved and ensure that this does not happen again. Should Mr. [redacted] decide to give Jet another chance, there is a credit in his account waiting for him.

[redacted] placed an order on Jet.com on November 16th, 2016 to an address that he had previously used on his account. On November 18th, [redacted] called Jet.com customer service stating that the address on the order is no longer an address he uses and that he does not want the order placed...

on 16th of Nov to be shipped to that address. Jet.com’s customer service recommended contacting [redacted] to see if they could accommodate re-routing the package. Jet.com is not able to re-route packages after an order has been placed.Each Jet.com account has a default address to use on orders. Members can change their default shipping address on their Account page or change the address during checkout on the Order Review page. [redacted] informed Jet.com on November 18th, that he has filed a charge back with his financial institution for the MSI GeForce GTX 1070 GAMING X. Jet.com apologizes for the inconvenience this has caused.  If [redacted] needs anymore assistance the friendly JetHeads can be reached by phone at [redacted] or email at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]
I am rejecting this response because: Police department will not accept a report from someone who has never seen the object being reported. I spoke to my card company and they agreed that this is just a tactic as its not a normal request. If these is weren't scam artists, they would have requested a signature.This is a civil issue not a police issue. The Police cannot do anything unless the neighbor or someone from my house saw the item on the porch and then it disappeared. I was told this item was arriving on Wednesday and made sure to be home because I thought I would need to sign for this. Jet.com apparently sent my purchase out WITH NO SIGNATURE REQUIRED. Thursday when we came home, all my sons diapers and supplies were stacked on the porch. There was nothing missing and no room for anything else either. I have never had any issues and I get A LOT of packages ALL the time. Usually 20 or more every month. I really find it hard to believe that JUST THIS ONE is just MIA. Jet is so vigilant about this and yetleft my shipment with NO SECURITY???? I don't believe this item was ever delivered. I find it really questionable that they never gave me the tracking when I called until after it was "MISSING".I received 2 $400-$500 cameras in the same week, that were left on my porch by [redacted]. The Laptop was supposed to be used with the cameras to film a toy review with an Autistic child. Jet.com may end up paying for damages as well. This major screw up cost us a lot and set everything back. Jet.com completely acted both unprofessional and irresponsible in every way from the beginning. 1. If I had been given tracking, like ALL OTHER websites provide, at the very least someone would have been here when this item was supposed to be delivered.2. I was not given the tracking number AND the agent I spoke to gave me THE WRONG DELIVERY DAY. I wasted a day and it cost me for nothing. 3. They DIDNT even request a signature!!4. The agent lied and said if the item did not show up they would refund or resend immediately. She said "not to worry" and "we will take care of you."5. We needed this for that weekend and when I called again the agent now said that they had to look into it, she didnt know when or if  any resolution would occur.6. Then I get an email for ME to file a police report by these scammers. What do they think I am going to file...We were scammed by Jet.com and they say they sent my item but forgot to ask for signature confirmation? 7. When I made this purchase my card company flagged it because Jet.com has a lot of scam reports. I see now unfortunately that Jet.coms Revdex.com report is TERRIBLE as well.8. One of the largest signs of a scammer is the fact that they are so driven by scamming money, they don't act like a normal business that would be afraid to lose a good repeat customer. This was MY FIRST ORDER.  My husband and I are needing another TV for the front room and we were going to order the 60" we saw on Jet.com HAD THIS FIRST ORDER GONE OK. The last TV I ordered was from [redacted] and again...Delivered with NO ISSUES. Jet.com is the most irreputable and disgusting business I have ever dealt with and I will review them and warn other consumers. I have never dealt with such a "Ghetto & Loser" company that is willing to lose $10000 for $900. These are liars and unprofessional scam artists. Attached is a screenshot of my account and as you can see they made sure there was NO TRACKING available.           3.      
Regards,
Helen [redacted]