JFP Ink, Inc

Ms*** account information shows that she has not established her online accountIf Ms*** would like to use *** to fund her account, she needs to go to *** fill in the 'Create Account' section and follow all required stepsIf Ms*** does not want to setup her account, she can continue to use the IVR system, paying the lesser processing fee of $She can also mail in a money order or cashier's check to avoid a payment processing fee all togetherScreen shots have been attached to show that Ms*** has not created an online accountIf she chooses to do so, she will find that the system is very user friendly

Deceptive advertisingMisrepresents itself as a "approved phone call service provider", it is in fact notDoes not answer phone calls (irony), or emailsAvoid at all costs, or it will cost you big time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize for the inconvenienceMs***'s refund will be processed today (05/18)Depending on her financial institution, the refund should be posted back to her card account in 2-business days

We have spoken to Mr*** and determined that the charges to his card were made to ICSolutions but the calls regarding a Visa Gift Card were not ICSolutionsSomeone has obtained Mr***'s Credit Card Information and used it to receive calls from an Inmate at The City of Las Vegas JailMr
*** has been advised to report the fraud to his local PDThe Dispute Process has already been started, we have received notification from Discover Card

Complaint: ***I am rejecting this response because:There was no response from the business... Regards,*** ***

We apologize for the inconvenience, however, based on the information provided by Ms***, she purchased services from Inmate Call Solutions, or the alikeInmate Calling Solutions is not associated with that company in any fashionWe recommend Ms*** contact her financial institution for
additional information regarding dispute resolution

We understand the confusion when the balance on the account is still visible and the financial institution is not showing that the refund was completedIf Ms*** would like to have her bank contact Inmate Calling Solutions Client Services department with Ms*** on the line, we will gladly provide all the refund information to her bank so that they may locate the refundClient Services can be reached directly at *** *** - *** ***, available Monday-Friday from 730am to 430pm central standard timeOur office will be closed on 01/01/for the holiday

Attached is a copy of Ms*** call records, transaction history and her payment historyIf Ms*** requested information regarding that signle call, then she was provided the information on that specified call and would not have received more than she asked forInmate Calling Solutions
is more than happy to provide full customer records upon request at anytimeBecause of the FCC ruling, ICS is no longer allowed to charge a flat rate for any call made, therefore credit is not issued for time not usedIf a call is shortened because of something happening at the facility, credit will not be issuedCredit will not be issued for dropped, lost or disconnected calls when the facility turns off the phones or requires an inmate to disconnectNo time was lost therefore there is no time to credit

Complaint: ***
I am rejecting this response because: I have contacted my bank and no such refund was issued to my card ending in *** which is the card I used on this accountI have also attained a certified copy of ALL transactions in the month of Sept and Oct from my bank to show that I did not receive a refundI also have a photo of my ICSletters account that I took yesterday showing that my account balance is still in that accountI can fax or email this to anyone needed to get the refund from this companyI do not want to sent my bank statement until I am sure the info is secure
Regards,
*** ***

A refund request for Ms*** has been submittedRefund ID: 6***Inmate Calling Solutions is currently experiencing a large number of refund requests due to site decommissionsRefund processing time is 10-business daysOnce the refund has been processed, depending on the financial
institution, they could take up to business days to post the transaction back to Ms***' account

Date Sent: 3/16/8:54:AMInmate Calling Solutions apologizes for any inconvenience this has causedThe information provided indicates that Ms*** started an account with Inmate Call Solutions or a provider similarInmate Calling Solutions (ICSolutions) does not provided services on a monthly basesOur services are on an as needed basesWe have attempted to locate an account for Ms*** but are unable to locate an established or funded accountWe recommend she check her billing statement for the company name and phone number

We apologize for any confusionThe taxes charged on payments made are state and federal taxesICS is required to follow all state and federal tax regulationsAttached are copies of Ms*** payments with the tax breakdowns showing State Sales Tax for her Maryland phone number and her Washington
DC phone number as well as the Federal Universal Service Fund Fee and FCC Regulatory Fee

After a review of the two cell phone numbers provided by Ms***, the cell phone number *** is considered local to the facility where as *** is not considered local to the facilityThe lata of any phone number is deterined by the area code and prefix of where the call
starts (***) and the call destination area code and prefix (*** *** ***)The area code and prefix of *** is not considered local ( ***)ICSolutions does not determine which phone numbers are local and which are notThat is determined by local phone companies*** is considered miles from the facility, where as *** is considered miles from the facility ( *** )Ms*** may confirm this information by using the public website - ***The facility area code and prefix is ***The current rates for telephone calls to *** *** are $to connect and $per minute, the rates for the calls to *** *** are $to connect and $per minute

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize for any confusion that Ms*** is experiencingThe payment made 05/in the total amount of $($prepaid talk time, $payment processing fee, $taxes) was received and posted to her prepaid talk time account for the Baltimore County Detention CenterAttached is her transaction history showing the payment has been posted and the calls received after the payment posted, also attached is a copy of the payment showing the payment was received and postedIf there is a second payment made by Ms*** on 05/using a credit card other than the master card ending in ***, we would need Ms*** to provide the last four digits of that card so that we can locate that payment and either post it or reverse it

Inmate Calling Solutions has reviewed and confirmed, telephone number *** *s not authorized third party collect call billingResearch indicates that this land line is provided by *** ***, ** located at *** *** *** *** ** [***.com; reverse phone search]We are unable to
bypass Mr***s phone company's restrictionsThis collect call block on the line is what prevents the collect call from being billed to his phone bill, thus requiring prepay for the call(s) being receivedMr*** can contact his phone company to check about third party collect call availability, but Inmate Calling Solutions does not determine collect call availabilityInmate Calling Solutions provides inmate telephone service and has no part in determining availability of any one person's collect call access

Complaint: ***
I am rejecting this response because: I have already stated in my complaint what you have saidFix the website so it is clearly stated that this is only for phone use
Regards,
*** ***

Ms***' refund was completed 08/Her financial institution could take up to days to post it to her accountRefunds are quoted as 7-business days because there are hundreds of refunds requested a day, the refunds are not done by the agent taking the requestRefunds are completed by
the corporate officeThe total account balance at the time of refund request was $The refund fee was waived and the applicable taxes will be applied to the balanceMs*** can contact her financial institution with refund authorization code of ***They may be able to provide a better time line of when they will make the funds available to her

Complaint: ***
I am rejecting this response because: This is false....I did not have an issue with my bank...the charge was to my credit card....and my credit card company says they do not charge for disputing the double charge...I feel I have been penalized for nothing that I have done wrong. There was a duplicate charge on my card and all I did was stop of the charges...and now this service is not allowing me to use my credit card to purchase phone service...instead I have to use money order or wire. I was not aware in the first place that I should have called them...I have always been told to contact my credit card company...they say that it was a credit card fraudit was not it was simply a charge twice..same amount on the same day...I only stopped one...why is that so hard...I spoke with my credit card company and was told they do not charge the 25.00...like they wanted to charge me...now I am being punished...this is so very sad.....people struggling...and a company like this has you....if I want to talk to my son....what choice do I have.....he did wrong and is paying a price for it but why do we have to also pay a price for it....so looks to me like I will just have to send money order or western union...again they will charge I am sure another fee for that...this is so frustrating
Regards,
*** ***