JFP Ink, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I have...

requested a refund to be sent to me as I no longer need this, and I still have not received any response from them. I would like the refund credited back to my account. I have left voicemails and emailed them.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Cornelia Lashley

Ms. [redacted] financial institution does not charge ICS, Merchant Services charges ICS the $25.00 for the disputed transaction. Ms. [redacted], just like ICS, has to wait for the results provided by Merchant Services. 
Ms. [redacted]' account note: We received fax from [redacted] and I called and spoke with her. Because the dispute has already been received from [redacted] the fax is no longer enough unless it included proof of reversal of the dispute with the financial institution. I advised of what a chargeback is and that had the customer called us when noticed the 2 charges we would have taken care of it directly. Customer made payment online, said she wasn''t sure that the first one went through so she did it again, our system did not just charge her twice. Customer stated that she would not reverse the dispute or resolve the CB, just report to Revdex.com.
 
Ms. [redacted] refused to resolve the issue through her bank, she elected to wait out the Merchant Services processing time of a minimum of 30 business days from the date of filed paperwork. The process has since been completed, Merchant Services resolved the complaint in favor of ICS and returned the funds to ICS. Calls are available to Ms. [redacted]' phone, however, she is no longer authorized to use credit or debit cards to fund her account. She can use mailed money orders or [redacted].

As noted by Ms. [redacted],  the refund processing time is 7-10 business days. Today, 08/07/15 is the 10th business day. Ms. [redacted]'s refund has been processed today. Ms. [redacted]'s financial institution may take up to 5 business days to post the return. Refund confirmation number: [redacted]

We have spoken with Mr. [redacted]. The customer services issues will be addressed and all future visits will be scheduled in house. Direct contact numbers have been given for future assistance.

We apologize for any inconvenience this has caused Ms. [redacted]. As she stated in her concer, she contacted Inmate CALL Solutions, we are Inmate CALLING Solutions (ICSolutions). We provide services on an as needed basis, we do not provide telephone numbers or monthly rates for inmate telephone...

calls. We recommend Ms. [redacted] contact her financial institution for additional information on Inmate Call Solutions.

Additional information available through the FCC website shows the following:Bans flat-rate calling - Disallows providers from imposing so-called “flat-rate calling,” that is, a flat rate for a call up to 15 minutes regardless of actual call duration (link: https://apps.fcc.gov/edocs_public/attachmatch/[redacted]) A flat rate of $1.50 is no longer allowed per FCC regulations. The rate agreed upon and within FCC regulations for these calls is $0.21 per minute.