J.G. Roofing

This
posting is to acknowledge...

receipt of the communication from our customer, Revdex.com
case number [redacted].  People’s United Bank takes consumer feedback very
seriously.  We have reviewed this matter and, in order to protect the
privacy of our customer, a response was mailed directly to the customer on November
26, 2014. If the customer has further questions, the customer should feel free
to contact the local branch or our Call Center at ###-###-####. Thank
you.

This posting is to acknowledge receipt of the
communication from our customer, Revdex.com case number [redacted]  People’s United
Bank takes consumer feedback very seriously.  We have reviewed this matter
and, in order to...

protect the privacy of our customer, a response was provided
directly to the customer on May 29, 2014. If he has further
questions, the customer should feel free to contact the local branch or our
Call Center at ###-###-####. Thank you.

Complaint: [redacted]
I am rejecting this response because the information in the letter that I received was incorrect and they did not even ask for proof of my receipt or provide any explanation of why my online balance was never identical to my in store balance.  It also appeared that the phone calls were not listened to after I spoke with the customer service representative and manager.  There is differing information from each individual.  I feel that if the employees don't know the answers or policies, how would I know them?  I have sent a request directly to Thomas Griesing and asked him to respond to what I disagree with and I attached a photo of my receipt that was never asked for.  I have attached a copy of this email below. 
"I received your letter dated December 5, 2014.  I am not nearly satisfied with what the letter indicates and the enclosed $74 check that was sent to me.  I urge you to pull the calls that I had with the CSR and later the supervisor named [redacted] on the evening of 11/15/2014.  She even stated on the call that the time of the $1,372.29 check posting to my account was 10:48 pm, which no matter what way you look at it is past the end of business for any branch.  I was told by [redacted] that anything processed after 5 pm is next business day so in the letter you stated I purchased [redacted] at 5:49 pm so based on the information [redacted] gave me isn't this the next business day.  What concerns me more is that no one I spoke with seems to have the real story of when the check for $1,372.29 posted to my account or what the definition of an OTC check is.  Both the first phone CSR and later [redacted] had two different definitions  of an over the counter check. Personally I was a bank teller years ago and the definition of an over the counter check was when a person came in and cashed a check "Over the Counter" and I am curious to know how a business entity such as [redacted] walks in and takes the cash.  The first CSR as I stated in my complaint to the Revdex.com told me I did not have a receipt for November 14th indicating that I had a $0.25 balance.  If you look in my online statement in no place is there a $0.25 balance.  Why?The reason is because at that time there was no check appearing for the $1372.29 and then when People's Bank backdated the check to that date and reordered everything it caused the $407 in overdraft charges.  I basically gave up and let my outstanding checks come through because could not replace all of the overdraft charges at that time.  I have attached the copy of the receipt that per the phone call the CSR insisted did not exist.  I will not be satisfied until I receive the $407 in charges returned to me.  Please review this information and let me know your final decision on a complete refund as soon as   possible so I can determine if I need to pursue this case legally which I have not done yet pending the reply through the Revdex.com.  My checking account number was [redacted]. 
Thank you for your time and feel free to send a return email or call me at ###-###-####,, 
[redacted]"
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am writing to let you know that People’s United Bank resolved the matter and refunded me the money they took out of my account for overdraft fees.
 
Regards,
[redacted]
 
[redacted]
[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
From: [redacted] Sent: Wednesday, June 10, 2015 2:03 AMTo: [redacted]Subject: RE: Complaint #[redacted]
 
Please use the Revdex.com as a clearinghouse for all written communication making sure to include a full transcript of responses. The singular purpose of this complaint is for people's united bank to issue me a functional atm card immediately. Which after several exchanges via the Revdex.com has yet to occur. And the complaint was filed because I already called people's united bank call center at least half a dozen times over the past six months requesting a new card, phone records available as evidence, and also asked a teller at the [redacted] branch for a card on two separate occasions while making withdrawals for a new card which resulted in snide responses and no card.  The only step required to resolve this complaint is not letters or phone calls it is for people's united bank to live up to their contractual obligation, stop intentionally denying me a card and access to my own money and mail me a functional atm card immediately.  Please state in very clear and detailed words why [redacted] is choosing not to issue me an atm card even when I have a complaint filed with the Revdex.com.

 
 
 
 
 
Sincerely,
[redacted]

This posting is to acknowledge receipt of the
communication from our customer, Revdex.com case number [redacted].  People’s United
Bank takes consumer feedback very seriously.  We have reviewed this matter
and, in order to...

protect the privacy of our customer, a response was provided
directly to the customer on October 17, 2014. If the customer has further
questions, the customer should feel free to contact the local branch or our
Call Center at ###-###-####. Thank you.

This
posting is to acknowledge...

receipt of the communication from our customer, Revdex.com
case number [redacted].  People’s United Bank takes consumer feedback very
seriously.  We have reviewed this matter and, in order to protect the
privacy of our customer, a response was mailed directly to the customer on December
5, 2014. If the customer has further questions, the customer should feel free
to contact the local branch or our Call Center at ###-###-####. Thank
you.

This posting is to acknowledge receipt of the communication
from Revdex.com case number [redacted].  People’s United Bank, N.A....

takes consumer
feedback very seriously.  We have reviewed this matter and, in order to
protect the privacy of the consumer, a response was mailed directly to the
consumer on November 17, 2015. If the consumer has further questions, the
consumer should feel free to contact the local branch or our Call Center at
###-###-####. Thank you.

This posting is to acknowledge receipt of the communication from our customer, Revdex.com case number [redacted]. People’s United Bank takes consumer feedback very seriously. We have reviewed this matter and, in order to protect the...

privacy of our customer, a response was provided directly to the customer on October 29, 2014. If the customer has further questions, the customer should feel free to contact the local branch or our Call Center at ###-###-####. Thank you.

This posting is to acknowledge receipt of the...

communication from our customer, Revdex.com case number [redacted].  People’s United Bank takes consumer feedback very seriously.  We have reviewed this matter and, in order to protect the privacy of our customer, a response was mailed directly to the customer on February 3, 2015. If the customer has further questions, the customer should feel free to contact the local branch or our Call Center at [redacted]. Thank you. 
%3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This posting is to acknowledge receipt of the communication from Revdex.com case number [redacted]. People’s United Bank, N.A. takes consumer feedback very seriously. We have reviewed this matter and,...

in order to protect the privacy of the consumer, a response was mailed directly to the consumer on January 31, 2017. If the consumer has further questions, the consumer should feel free to contact the local branch or our Call Center at ###-###-####. Thank you.

This posting is to acknowledge receipt of
the communication from our customer, Revdex.com case number [redacted] ...

People’s
United Bank takes consumer feedback very seriously.  We have reviewed this
matter and, in order to protect the privacy of our customer, a response was
provided directly to the customer on April 24, 2014. If the customer has further
questions, he customer should feel free to contact the local branch or our
Call Center at ###-###-####. Thank you.

This posting is to acknowledge receipt of the
communication from our customer, Revdex.com case number [redacted].  People’s United
Bank takes consumer feedback very seriously.  We have reviewed this matter
and, in order to...

protect the privacy of our customer, a response was provided
directly to the customer on June 12, 2014. If the customer has further
questions, he should feel free to contact the local branch or our
Call Center at ###-###-####. Thank you.

Complaint: [redacted]
I am rejecting this response.  I am pursuing this issue further through the State of Connecticut [redacted]. 
Sincerely,
[redacted]

This posting is to acknowledge receipt of the communication
from Revdex.com case number [redacted].  People’s United Bank, N.A. takes consumer
feedback very...

seriously.  We have reviewed this matter and, in order to
protect the privacy of the consumer, a response was mailed directly to the
consumer on November 4, 2015. If the consumer has further questions, the
consumer should feel free to contact the local branch or our Call Center at
###-###-####. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This
posting is to acknowledge receipt of the communication from Revdex.com case number
[redacted].  People’s United Bank, N.A. takes consumer feedback very
seriously.  We have reviewed this matter and, in order to protect the
privacy of the consumer, a response was mailed directly to the...

consumer on
March 20, 2015. If the consumer has further questions, the consumer should feel
free to contact the local branch or our Call Center at [redacted]. Thank
you.

This
posting is to acknowledge...

receipt of the communication from our customer, Revdex.com
case number [redacted].  People’s United Bank, N.A. takes consumer feedback
very seriously.  We have reviewed this matter and, in order to protect the
privacy of our customer, a response was mailed directly to the customer on March
11, 2015. If the customer has further questions, the customer should feel free
to contact the local branch or our Call Center at [redacted]. Thank
you.