J.G. Wentworth

This is in response to your correspondence dated October 15,
According to our records, the above-referenced loan transferred from the *** *** ***(“***”) corporate office to our servicing center in Ewing, NJ effective July 1, A Notice of Servicing Transfer was
mailed to the address of record dated July 15, (copy can be provided)Since the transfer of the loan, J.GWentworth Home Lending acquired *** and currently continues the servicing obligationsThe acquisition of *** has had no effect on *** ***’s recently transferred loan
While we note *** ***’s statement that he was unaware of the servicing transfer and continued to remit payments to the old address, our records indicate monthly mortgage statements (copies can be provided) were mailed to the address of record indicating the new payment processing addressAdditionally, we have no record of having received any returned mail from the borrower
Further, *** *** contacted our servicing center and spoke with our customer service representative on September 10, At that time, *** *** was due for the September installmentHe was made aware of the transfer and provided an updated mailing address to remit his monthly payments
On September 17, 2015, *** *** again called our servicing center wherein he advised our representative that he mailed his September payment via online Bill Pay on September 8, On September 23, 2015, *** *** contacted our servicing center and spoke with another representativeHe was advised that if payment was not received soon, he may want to place a stop on the check, and remit another payment to avoid delinquency
By October 5, 2015, no payment was received on the loan for the September installmentConsequently, the loan was reported adversely to the credit repositories to reflect days past dueSubsequently on October 6, 2015, $2,was received at our West Coast Lockbox which satisfied the September and October installmentsUnfortunately, the loan was already reported delinquent
*** *** was provided the opportunity to remit his payment by phone in September when he spoke with our customer service representativesAlternatively, he was provided our website should he choose to make the payment online
While we are sympathetic to *** ***’s situation, as a servicer, we are bound by contract with investors to report to the credit repositoriesThe Fair Credit Reporting Act (“FCRA”) requires that if we report, it must be accurateWe are therefore unable to waive or revise our late payment reporting
We can provide a copy of *** ***’s Customer Account Activity Statement for your review if so desired
Should you have questions with regard to this matter, please contact me at ###-###-####
Sincerely,
Sean T*** Service Excellence Administrator

*** * *** 11:AM (hours ago)to me I am letting you know that jg wentworth has resolved this issue and upheld its end of the bargain,so when it comes to complaint #*** they have resolved this issue and I appreciate your time and
effort In getting it resolved*** * ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In ***’s last response he states: “I cannot accept their word that they send it (his monthly check) out whenever they receive it.” As I stated in my prior response we are not asking *** to take our word, we have taken the steps to set up an advance from our own pocket on a permanent basis going forward This means we will pay *** his monthly amount from our own funds before we receive the check from the insurance company. This will assure him that he will receive his money before it is due. This procedure is not called for in our contract with ***, but because of the problems and inconvenience he says we caused him we are willing to take this step. This should eliminate any of these issues going forward

We apologize to *** *** for any inconvenience we may have caused her. Two $gift cards were sent to her today via *** ***

S** our responses, in yellow below, to Mr***’s assertions. We apologize if there has b**n any miscommunication
class="MsoNormal">
1) jg wentworth told another company that I was under contract with them (which is untrue) to scare away competition
In reality *** *** contacted us, we did not contact them. We told them that Mr*** was under contract with us, which he was
2) jg wentworth told me they would offer me more money than the competition, but have failed to deliver
We did submit a better offer than *** *** even though they were actually buying more than we were
3) jg wentworth will not return my calls, texts, emails...even though they say they will the very same day I call
Howard L** and Dennis L** have spoken to Mr*** recently
4) jg wentworth wants me to go to court without actually delivering on it's promises...mainly being more money (a better offer)
As pointed out above we did make a better offer than *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
While it is helpful to have a contact phone number, I would appreciate the name of the individual I would be speaking to, should I indeed receive any unsolicited contact in the future
Regards,
*** ***

Our apologies to *** *** for any inconvenience we may have caused her. We had to determine certain things with her annuity company before we could be certain that we could enter into a transaction with her. As I understand it the funds we wired to her just before Christmas.
If this is incorrect please let me know

*** *** entered into two transactions with our company
The first transaction took place in 2004. He sold us all of his full monthly annuity payments of $360.28, beginning July 15, and ending June 15,
The second transaction took place in 2006. He sold us all of his full
monthly annuity payments of $beginning July 15, and ending January 15,
We purchased all of the remaining guaranteed payments. The only remaining payments are life contingent payments
Both of our transactions were court ordered. I have attached both court Orders

*** *** entered into two transactions with our company
class="MsoNoSpacing">The first transaction took place in 2004. He sold us all of his full monthly annuity payments of $360.28, beginning July 15, and ending June 15,
The second transaction took place in 2006. He sold us all of his full monthly annuity payments of $beginning July 15, and ending January 15,
We purchased all of the remaining guaranteed payments. The only remaining payments are life contingent payments
Both of our transactions were court ordered. I have attached both court Orders

I have verified that we have place* *** ***’ file on Do Not Contact status; if she has any additional concerns she can contact me directly at:
###-###-####

I’d like to first apologize to *** *** for any inconvenience we may have caused her. We can only purchase worker's compensation payments in rare circumstances
"> The problem is we do not always know if our customer has worker's compensation payments or payments derived from a personal injury settlement. Sometimes this is because we don't have all of the paperwork and sometimes even when we have all of the paperwork it is not clear if the structured settlement annuity payments were as a result of worker's compensation or personal injury.
It wasn’t until a thorough review of *** ***'s paperwork was completed that we determined it was worker's comp and we could not purchase those annuity payments.
We do agree that she is entitled to $and in fact she claimed that amount in a promotion check yesterday, she should receive the check next week. If she does not receive this check or has any additional problems she can contact me directly at ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
My Annuity Co*** Sends the Check Out Every Month
{ Business Days Before the End of Each Month ) This is a Fact
Im Not saying JGWENTWORTH IS Lying, I Just want to see the Monthly Deposits of My Check Since
I Believe I Have the Right to See Exactly What they Say is True
I Cannot Accept there "Word" That they send it out when ever they Receive itBecause They Have Always Lied in the Past
There are Very Many Cliets of JG Wentworth That is Not Receiving there Check on the 1st. *** Will Verify That
Therefore JGWentworth is NOT Abiding by there Contract , to Have my Check here by the 1st. Therefore I Am Requesting Interest That I Have Lost Since 2007, Based on JGW Not Upholding there end of the Contract.Regards,*** ***

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for any inconvenience we may have cause [redacted]. We have removed his email contact information and he will not receive any further emails from us
"> If he has any additional problems or questions, he can call me directly at ###-###-####

I would like to apologize to [redacted] for any inconvenience we may have caused her. All contact information regarding her has been removed from our system
"> She should not be contacted by us again. If she has any additional problems she can call me directly at: ###-###-####

We would like to apologize to [redacted] for any inconvenience we may have caused.  All contact information has been removed and no further contact will be made by our company.  If there are any future problems I can be reached at ###-###-####, that is my direct phone number, my...

name is Richard C[redacted].  I am an attorney with the company and the Chief Compliance Officer.

We apologize for any inconveniences we may have caused [redacted]. Her email address has been removed from our system. If she has any additional problems she should contact me directly at: ###-###-####

My husband and contacted JG to sell some annuity payments. I have to say first off I wasn't happy with the way they handle business,they promise things but don't deliver.The one major thing I have with them is they have a promotion saying they will beat any other company and if they don't they will give you a thousand dollars.This is False.I told them another company offerd us a substantial amount more and I had to send them proof they said they would match it or beat it again false.When they figured out what we were saying was true and we said we no longer have a business deal I told them they should make good on the 1,000 they promised and then I was told that they had to see if we actually had a deal with the other company and a court date.Thats FALSE! It says on their site it has to be with delt with within 3 business days and no mention of another deal or a court date whatsoever and this was over a month ago and we have not received anything from them except a ton of run arounds..They use the words like its not favorable to you and when you ask questions they don't answer fully or honestly.I will never deal with them again and it seems that my husband and I had to do most of the work.Not happy with them at all

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]