J.G. Wentworth

We agree with [redacted].  We are attempting to contact her now to rectify the situation.

My mortgage lender was WestStar, which was taken over by JG Wentworth in August, 2015. I received no written notice of this, just started getting bills. My taxes are escrowed. J.G. Wentworth failed to pay my property taxes in Late 2015. After receiving a delinquency notice, we paid the taxes to the county and sought reimbursement. After 7 phone calls, numerous faxes, etc., it is now July and we are still waiting.
We just learned that they failed to pay our June 2016 taxes, which are now a month overdue. To top it off, they DOUBLED our annual taxes on our Escrow Disclosure Statement, and have yet to correct it. There is no follow through or resolution of any kind, and we will be pursuing legal action. STAY AWAY FROM THIS COMPANY.

I'd like to apologize to **. [redacted] for any problems or inconvenience we may have caused.  Payment to **. [redacted] is sent to him upon receipt by us of the check from the...

insurance company.  In the past if the check was late would advance the funds from our own pocket.  In December we sent up the advance from our own pocket on a permanent basis going forward. The advance was set up to go out on the 29th of each month.  Unfortunately we did not account for the fact that February only had 28 days.  We will move the day we advance the check to a few days earlier than the 29th; this should eliminate the chance of the problem happening again.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] is free to cancel his contract with us.  We do ask that he pay us back the $1,500 we advanced to him.

I have verified that we have placed [redacted]’s file on Do Not Contact status; if she has any additional concerns she can contact me directly at:...

###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">
I would like to apologize to [redacted] for any inconvenience we may have caused her.  We have removed all of her contact information.  She should not be contacted by us again.  If she has any additional concerns she can call me at my direct line: ###-###-####

First I would like to apologize to [redacted] for any inconvenience we may have caused.  We have removed all of her contact information from our records.  If for some reason she should ever be contacted by someone from our company, she can call me directly at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

It is my understating that the $250 was sent to [redacted] last week.  If he has not received it please advise

We will add this email to our unsubscribe list.  We will look further to see if we can
identify the source of the emails since the complainant did not save them.  If the complainant should receive another
email, I ask that it be forwarded directly to me at: [redacted]@jgwentworth.com.

January 4, 2016Dear Sirs:
This letter is in response to your correspondence dated December 23, 2015.
According to our records [redacted] contacted our customer service department on October 29, 2015 and advised the representative whom she spoke that she received a...

100% tax exemption from Chesapeake City for her real estate property taxes. [redacted] was advised that she must provide proof of the tax exemption in order to update our records.On October 31, 2015, we received a letter dated May 8, 2013 from the Department of Veterans Affairs (copy enclosed) verifying that [redacted] was “rated permanent and totally disabled effective 02/27/2012,” however, this document was not sufficient to update [redacted] tax information to reflect an exemption. In order to update [redacted]’ tax exemption we required documentation from her taxing authority showing that taxes are exempt.
On November 18, 2015, we were advised by the borrower that she was sending in a copy of her tax exemption, which was received the same day (copy enclosed). Due to an oversight, the tax exemption document was not forwarded to the appropriate department for handling. As a result, there was a delay in updating [redacted]’ loan account to reflect a 100% tax exemption. [redacted]’s account information was updated on December 10, 2015 to reflect her tax exemption status and the amount collected for taxes was removed from her payment amount.
Subsequently, funds of $1,126.65 were disbursed on December 2, 2015, for the purposes of paying the fourth quarter real estate property taxes. On December 21, 2015, we received funds of $1,126.65 from Chesapeake City which represents a refund of taxes which were disbursed on September 3, 2015 from her escrow account. On December 29, 2015, we were notified that [redacted] would also be receiving a refund of the taxes which were disbursed on December 2, 2015. In an effort to expedite the refund, we advanced funds of $1,126.65 to her escrow account on December 31, 2015 in anticipation of her refund. We have enclosed an Account Activity Statement for your review.
With regard to [redacted] receiving a refund of taxes previously disbursed on her account:
To ensure that the escrow account is appropriately funded once all annual escrow disbursements have been made and refunds received, an analysis of [redacted]’ escrow account was performed on January 4, 2016 to reflect the recent changes to her account. The analysis revealed that [redacted] homeowner’s insurance premium had increased from$1,349.00 a year to $2,559.32 raising the amount collected for homeowner’s insurance each month from $112.42 to $213.28. Consequently, due to this increase, the resulting overage in her escrow account was $491.33. The overage check will be mailed separated along with her Annual Escrow Account Activity Statement within 7 to 10 business days. Effective with the borrowers January 2016 monthly installment, their monthly payment amount is $2,529.76, which consists of $2,316.48 for Principal and Interest and $213.28 for homeowner’s insurance.
We note [redacted]’ desired resolution was to be refunded the amount of $1,126.65, however, this may result in a significant shortage in the borrower’s escrow account when her account is reanalyzed in July 2016.
We apologize for any unnecessary delays in resolving [redacted]’ concerns as this is not the level of customer service we strive to provide. We have utilized this situation as a coaching opportunity to enhance our customer service skills.
Should you have questions with regard to this matter, please contact me at ###-###-####.
Sincerely,
Maryalice T.
Office of the President Administrator

From: [redacted] <[redacted]>Date: Wed, Jan 4, 2017 at 3:32 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in...

regards to your complaint #[redacted].To: [redacted] <[redacted]>, Revdex.com <[redacted]>This issue has been resolved as the merchant issued me a $500 [redacted] gift card today.Thank you for your assistance![redacted]Sent from Outlook Mail

I have verified that we have place[redacted]’ file on Do Not Contact status; if she has any additional concerns she can contact me directly at: ###-###-####

S** our responses, in yellow below, to Mr. [redacted]’s assertions.  We apologize if there has b**n any miscommunication.
1) jg wentworth told another company that I was under contract with them (which is untrue) to scare away competition...


               In reality [redacted] contacted us, we did not contact them.  We told them that Mr. [redacted] was under contract with us, which he was.
2) jg wentworth told me they would offer me more money than the competition, but have failed to deliver
We did submit a better offer than [redacted] even though they were actually buying more than we were.
3) jg wentworth will not return my calls, texts, emails...even though they say they will the very same day I call
Howard L** and Dennis L** have spoken to Mr. [redacted] recently.
4) jg wentworth wants me to go to court without actually delivering on it's promises...mainly being more money (a better offer)
As pointed out above we did make a better offer than [redacted].

I am researching this complaint with the Servicing  Dept.I will post more information when available.Thank youOscar A[redacted]

We would like to apologize for any inconvenience we may have caused [redacted].  These transactions must be approved in court by a judge and the judge must sign an Order approving the transfer before we can fund the file.  In this case the customer was verbally approved on March 2nd,...

but we did not receive the signed Order from the court until April 3rd, thus causing the funding delay.  The file was funded on April 4th.

[redacted] <[redacted].com>11:28 AM (3 hours ago)to me I am letting you know that jg wentworth has resolved this issue and upheld its end of the bargain,so when it comes to complaint #[redacted] they have resolved this issue and I appreciate your time and effort In getting it...

resolved. **. [redacted].