Jiffy Lube

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

On 3/4/14 [redacted] came to our location in [redacted] (Jiffy Lube 3347) and received an oil change on you [redacted].  Later that evening she called and said she was having some problems with the vehicle.  We went out the next day and...

visited her vehicle where was found her vehicle had been overfilled with oil approximately 1.5 Qts. of oil.  We did not question how this happened when we had 2 different people verify the oil level just the prior day.   They then corrected the problem.  Problems associated with overfilling an engine would be smoking, possible leaking and in rare circumstances the plugs could be fowled.  When she returned to the shop on 3/10 complaining about a light that had come on cars dash and her vehicle running poorly we did a “Fuel Injection Service”  In case the plugs had been fouled.  This did not fix her problem and she was referred a dealership by us, to diagnose the problem she was having.  She was told that if they found anything that would suggest her engine problem was from overfilling the vehicle we would be responsible
She was told several times both by myself and my ** ([redacted]) we would pay the bill if it was determined to be our fault but if it was not our fault it would be her responsibility.   She took it to [redacted] on 3/28/14.   After taking it there she again had a problem with ussay ing “why” should she be on the hook for the bill if they determine Jiffy Lube were not at fault.  After arguing with her about this for quite a while she suggested we pay for the diagnostics (about $500) as a compromise.   At fault or not and if we were found at fault would pay the whole
bill for the repair and if the dealership could not find Jiffy Lube at fault she would take the car back to the place she just bought it at. This was her suggestion and I agreed to this to avoid a prolonged argument. I decided to pay the Diagnostic charges and thought it would be over.
A couple days later the Service Writer from the dealership called me to say they did not find Jiffy Lube overfilling her vehicle caused the Problem, as it was a low oil pressure problem and suggested she replace the motor.  They then called [redacted] and she did not like the outcome.  When hearing this she changed he mind and again insisted we repair her vehicle and insisted that I sit down with the Dealership , herself and  discuss it.  We did this on 4/7/14 where they again tried to explain their position, that her cars problem was from low oil pressure not from having too much oil,
she was not willing to listen to her dealership and stated she had already made a Revdex.com claim and was going to sue Jiffy Lube. I paid the bill for our part $586.60 , where they put in writing that they could not find Jiffy Lube at fault and l then left.  I feel sorry for [redacted], as no one likes to have car problems.  But she had 2 problems going on here.  #1 the overfilling of oil
#2 the low oil pressure she was having.  2 different problems unfortunately showing up at nearly the same time.  I would welcome the Revdex.com to mediate this, if arbitration is needed and will participate in the process.
 
[redacted]

we had resolved the issue with Mr. [redacted]. the issue was with a sensor that was not related to our service. Below is a comment that Mr. [redacted] left on one of our survey's.0[redacted]  11/05/14        DATE:  WEDNESDAY, NOVEMBER 12,2014 ...

TO:  JIFFY LUBE  FROM:  [redacted]  SAN ANTONIO, TX [redacted]  PHONE: ###-###-####  [redacted]@HOTMAIL.COM SUBJ:  APOLOGY  TO WHOM IT MAY CONCERN,  I RECENTLY SENT ACUSTOMER COMPLAINT INQUIRY TO JIFFY LUBE, REFERENCING SERVICE THAT I RECEIVEDAT THE JIFFY LUBE SERVICE CENTER #[redacted].  MY VEHICLE (2005 NISSAN X-TERRA);WAS BROUGHT IN FOR A ROUTINE OIL CHANGE, AND BEGAN TO STALL SHORTLYAFTER.  I SINCERELY BELIEVED THAT THE ISSUE WAS WITH JIFFY LUBE.  IULTIMATELY HAD THE VEHICLE TOWED TO WORLD CAR NISSAN, AND THEY ASSESSED THAT ITWAS A FAULTY SENSOR THAT WAS ON RECALL BY NISSAN.  THE [redacted] ATJIFFY LUBE #[redacted]), PROVIDED EXCELLENT CUSTOMER SERVICE; AND WENT ABOVETHE CALL OF DUTY.  MY WIFE AND I ARE EXTREMELY GRATEFUL AND BLESSED THATTHE ITEM WAS COVERED BY NISSAN; AND IN RETROSPECT, I SHOULD HAVE WAITED UNTIL IRECEIVED A FULL DIAGNOSTIC OF THE VEHICLE.  WE HAD JUST RECENTLY LOST  SEVERAL THOUSAND DOLLARS ON A VEHICLE, DUE TO SOME UNSTATEDISSUES;  AND WHEN OUR SON'S VEHICLE MALFUNCTIONED; WE FELTOVERWHELMED.  IN HINDSIGHT, I DID OVER REACT; BUT I DO BELIEVE MY MOTIVESWERE SINCERE.  PLEASE ACCEPT MY HUMBLE APOLOGY IN THIS MATTER....GODBLESS!  SINCERELY,  [redacted] L. [redacted] JR., USMC RET.

Thank you for giving us the opportunity to address your
issue regarding how we have reported your payment history and account status
due to your insurance claim to the credit reporting agencies through the RevDex.com complaint process. We hope that the following information...

and
explanation will answer the issues addressed in your complaint.
 
BMW Financial
Services is committed to reporting accurate information to the credit reporting
agencies regarding the payment experience we have with our customers. In an
effort to resolve your request, we researched your account and verified we
received your Nationwide insurance settlement of $22,854.82 on June 23, 2014.
However, this settlement was insufficient to satisfy your account balance,
leaving you with an outstanding insurance deficiency balance of $614.59.
 
Because your retail
installment contract included Guaranteed Protection (GAP) BMW Financial
Services initiated a GAP Claim with your GAP warranty administrator Safe-Guard
Products International, LLC. As of the date of this letter your GAP claim has
not been resolved. Until your insurance deficiency balance has been satisfied by
Safe-Guard Products International, LLC your account will be reported in
collection status to the credit reporting agencies. Once this account balance
is satisfied, we will update our reporting to reflect your account as paid in
full.
 
During the term of retail
installment contract your payments were received outside of your 10-day grace
period on two occasions. The payment due February 6, 2013 was received 17 days
past due on February 23, 2013. The payment due May 6, 2014 was received 28 days
past due on June 3, 2014.
 
We apologize for any issues your insurance provider
experienced with regard to the title documents for your vehicle. We can confirm
your 2010 BMW 328i with Vehicle Identification Number (VIN) [redacted] was electronically titled with the Commonwealth of Pennsylvania. A paper title
was ordered for your vehicle on June 27, 2014 and was received July 8, 2014. If
your insurance company is still in need of confirmation of your vehicle’s title
please have them consult a Customer Service Advocate at (800) [redacted] Monday through Friday, from 9:00 a.m. to 9:00 p.m. ET. We have also enclosed a copy of your title
for your review.
 
BMW Financial
Services furnishes account data to the credit bureaus in compliance with the
Fair Credit Reporting Act (FCRA). The FCRA requires that the information
provided by BMW Financial Services be accurate. Accordingly, BMW Financial
Services does not instruct the credit bureaus to remove derogatory information
unless our reporting of that information is inaccurate. In this case, the data BMW
Financial Services furnished to the credit bureaus is accurate.
 
Although
we empathize with your situation, as a financial services provider we are
required to report payment histories pursuant to established guidelines and
therefore, are restricted from changing any payment history we have correctly
reported. We have made the decision to report to the credit bureaus and must
report all of our customers based upon the same criteria to maintain the
accuracy and integrity of our reporting. Because we have no evidence indicating
that our reporting is not accurate, we are unable to accommodate your request
to change our reporting of your account status to paid as agreed.
If you have any questions, please contact me, [redacted], Monday through Friday, from 9:00
a.m. to 6:00 p.m. ET,
or by mail at either address listed on this letter.

I have been trying to contact you via email but I can't seem to find the case# [redacted]This is a very unfortunate situationWe have been in contact with the custamer, we did service the front differential on the Subaru crosstrekWe did put fluid in it (failllre happened 15,956 miles after the...

service)The vehicle was taken to two different mechanics ([redacted] [redacted])Subaru stated that the transmission had onlY a small amount of fluid in it causing the failure,(The transmission is different than the front differential which is what we serviced)Subaru advised the manager (Rick b[redacted]) of ]iffy lube that they would replace thetransmission/differential combo as there was a "silent recall", I am not exactly sure what happened tothis decision but Subaru decided not to replace this under warranty.[redacted] stated to my the manager (Rick B[redacted]) that he was going to retain a lawyer to sue jiffylube and that's when all conversations ceased. At that point there is no need for further conversationsJiffy lube put fluid Jn the front differential otherwise the vehicle would never have driven 15,956 milesThank you,David S[redacted]

Thank you for giving
us the opportunity to address your concerns regarding your payment schedule and
late charges billed to your account through the Revdex.com
complaint process. We hope that the following information and explanation will
answer the issues addressed...

in your complaint.
 
Pursuant to the terms of your Motor
Vehicle Lease Agreement (Lease), payments in the amount of $871.64 were due on
the 7th of each month. After your payment due date, your Lease allows for a ten
day grace period. Our records indicate that on December 27, 2013 you elected to
change your payment due date from the 7th to the 31st of each month.
 
As you know, when you changed
your payment due date, you had already been billed for your January 7, 2014
payment due date. As disclosed on our website when you elected to change your
due date, moving your payment due date to the 31st of each month caused two
payments to be due in January 2014. The maturity date of your Lease cannot be
changed. Because the maturity date of your Lease cannot be extended, when you
elect to change your due date, it may cause two payments to be billed in one
calendar month.
 
[redacted], the payment due on January
7, 2014 was received 18 days past due on January 25, 2014. As a result of your
due date change, your payment due on January 31, 2014 was received 11 days past
due on February 11, 2014. We have enclosed for your review a transaction
statement demonstrating each payment billed to and each payment posted to your
account. As established in your Lease, payments received outside of your ten
day grace period are billed a late charge. As of the date of this letter, your
account has been billed six late charges.
 
In reviewing your
account we can confirm the late charges billed to your account are accurate
pursuant to your Lease. However, in consideration of your issue, we have
removed three late charges on your account totaling $126.93 as a courtesy. We
have enclosed an updated copy of your Account Statement reflecting the
adjustments.
 
We understand you
were dissatisfied with your customer service experience after you had changed
your due date through your My BMW online account. While we understand your
concern, and apologize for the dissatisfaction you have experienced with BMW
Financial Services, we are unable to confirm any error on the part of BMW
Financial Services.
 
We
are committed to providing you with the highest level of service. If you have
any questions, please contact me, [redacted] at (800) [redacted], Monday
through Friday, from 9:00
a.m. to 9:00
p.m. ET,
or by mail at either address listed on this letter.

I replaced my rear right side brake light bulb couple weeks ago (not more than three weeks from now) but my mother who was driving right behind me noticed that my rear right brake light was out again. I used this Jiffy Lube location for more than three years now for a routine oil change service. I've come here almost every time if I needed to replace my engine oil because of their fast service. Today, despite their convenient services I decided not to come to this location ever again. The technicians are not experience enough with certain services.
I finally had a time to visit the Jiffy Lube #183 location to ask why my light bulb was out again although I changed it not even a month ago. The technician (I don't know the name of the technician but he told me that he is the manager there) told me that "the bulb popped- out and I need to replace it again with cost of $10.01". I explained the situation but he told me that the bulb tends to pop-out or there is something wrong with my car. I asked him again if there could be any issue with process of replacing the bulb. He said "no". I took the “popped-out” bulb and asked around what might cause this to be happened. In most cases, this is due to not wearing gloves while changing the bulb. At then, I realize that technician who replaced the bulb didn't wear gloves!!!!!! This Jiffy Lube #183 do not have enough knowledge or experience. In fact the technician is giving false information to their customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I...

attempted to send an email to [redacted] at the email address provided to me in order to communicate about this matter, but my email bounced back as "undeliverable."
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However they need to make a practice of being honest with a customer and not let them leave their lot with problems with the brakes. This action could have killed or seriously injured me or other people if there was a wreck do to their practice.  
Sincerely,
[redacted]

Thank you for allowing Alphera Financial Services the opportunity to respond to your recent complaint through the Revdex.com complaint process regarding your above mentioned account and our attempt to collect the outstanding balance.  We trust the following addresses your...

concerns.
We have reviewed our account records and confirmed that your account has an outstanding balance of $386.10.  At the time of the accident, the account had a payoff amount of $40,649.54.  We received a settlement check from your insurance company, State Farm, for $39,207.31.  After we applied this payment to your account, you had a deficiency amount of $1,442.23.  Alphera Financial Services did submit a claim to the company that you purchased GAP Insurance from, and received a check in the amount of $1,056.13.  This leaves a remaining balance of $386.10 on the above mentioned account.
The outstanding balance consists of accrued interest in an amount of $348.30and a late fee in an amount of $37.80. The accrued interest arose as a result of Alphera Financial Services receiving your last monthly payment on January 30, 2014 and not receiving the insurance settlement check until April 7, 2014.  The late fee of $37.80 was applied on March 31, 2014 as a result of Alphera not receiving your March 18, 2014 payment of $755.94.
 Alphera Financial Services has reported to the credit reporting agencies that this account has been transferred to collections based on the outstanding balance.  We have not reported any derogatory payment history information as of the date of this letter.  You have two options for to satisfy this account:
1.      Pay the outstanding balance of $386.10
2.      Or resolve this with the GAP insurance company
If this balance is paid by you or the insurance company by December 1, 2014, Alphera Financial Services will close the account and report it to the credit reporting agencies as an account “paid in full”.  We apologize for the confusion regarding the outstanding balance.  On April 9, 2014, we sent you a letter that stated there was a deficiency balance on your account after we applied the payment from State Farm to your account. This letter was mailed to the following address:
Po Box 773
Smyrna, GA 30081 0773
We have enclosed a copy of the letter for your convenience. 
In addition to your concerns regarding the outstanding balance, your complaint stated that you did not recognize the address below which is currently on file. This address was discussed with you during a recent telephone conversation by one of our representatives.  Alphera Financial Services utilizes a service offered by the United States Postal Service called National Change of Address.  On December 5, 2013, we updated our account records to reflect the following address based on information provided by this service:
[redacted]
[redacted]
Based on your complaint, we have updated your address to the address provided on the complaint.  If you have any concerns with this update, please contact us as soon as possible with a valid mailing address.
If you have any questions, please contact Allison Chambers at (800) [redacted], Monday through Friday, from 9:00 a.m. to 6:00 p.m. ET, or by mail at either address listed on this letter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I'm good with their response and...

willingness to replace my oil pan, but they have not reached out toeither my son or myself and we have left several messages to tell us this.Thank you[redacted]

Dear




Ms. [redacted]:
 
Thank you for giving us another opportunity to address your
issue regarding the title through the Revdex.com complaint process.
We hope that the following information and explanation will answer the issues
addressed in your complaint. You will also receive a letter from Ryan Cave,
Escalations Team Leader responding to your written correspondence sent directly
to us to provide you with additional details.
 
As of December 26, 2014 we received the certificate of title
from the state of California. Enclosed is a copy of the title. The title was
sent out on December 30, 2014 via FedEx Overnight courier. The FedEx tracking
number is [redacted] In order to send the title overnight, it was sent to the
physical address listed above.
 
Due to the inquiry of a third party during the title process
with the state of California, the title process was delayed. BMW Financial
Services provided accurate information to you and did not commit errors in this
process.

Well I will never be giving my SSN out every again to anyone after these thief's ruined my credit score and my life!  The New York Department of Motor Vehicles were very nice and sent me over all the forged paperwork that this woman filled out.  The VIN is: [redacted].  I really hope this gets figured out and that BMW Financial Services gets there name off my credit report because I've never been into a BMW dealer in my life, especially not in a state that I don't live in. Thanks for passing this on and please let me know what happens out of this.

we spoke with the driver the next day. she claims that we hit the rack on top of her truck with either the building or door of the store. we asked if we could look at the damage and she said the owner would be calling to schedule a time. the owner never did call. the driver called back the next day...

and said that they had already fixed the rack. apparently the fixed it at their own place of business. we examined the store and saw no signs of the rack hitting the door or walls of the store. we asked why we were not allowed to look at the vehicle prior to the repair and the driver said they needed to fix it right away.

Why did you send the title to [redacted] for they only paid 75% of the car  and there name is not on there ?? GAP insur. payed the other 25% of the car and I paid ONE year of the car.. IF I paid 75% of car You would not send me the title... Kemper does not own the car I DO.. ITS your mistake by sending the title title out when the loan is not pay in full but you did SO THANK YOU .. I see it as the loan is pay in full ..

I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find the offered resolution as acceptable. However, I do NOT want to fully resolve my Revdex.com complaint until the title has been delivered to me at my office. Once I have received the title, I will be MORE THAN HAPPY to consider my complaint resolved.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
What I paid at [redacted] for new rear brakes is not your business and has no effect on the issue at hand.  I am asking for a refund for your bad job and this only has to do with the money I paid to your shop  [redacted] charges over $800 for new brakes, hence why I initially visited your shop.   If you are not willing to give me a refund on the Jiffy Lube amount, please give me the information of your supervisor.  I will next contact the Massachusetts Attorney general office, and  report your company to the commonwealth.  Furthermore, I will be contacting [redacted] insurance to let them know that while the Jiffy Lube charged them for fixing my windshield, it is not fixed and there is still a crack. the Jiffy Lube presumably collected the money on this although they did not fix the windshield.  I initially did not care about this because it was not my money, but since you have been giving me such difficulty, I will be contacting them as well and letting them know the situation.  
Regards,
[redacted]

Aloha Lorie,We did not take our vehicle to Jiffy Lube after it broke down. We took the vehicle to [redacted] in Waipio.I've attached the assessment from [redacted]. Thank you so much for your help.Mahalo,[redacted] & [redacted]

Please contact me for a refund on the wipers.  [redacted]

We are a bit confused by this complaint to the Revdex.com.  We have already agreed to repair the vehicles oil pan and the son told that we had inspected the car and it is safe to drive and when it was time for the next oil change to let us know and we would replace the oil pan for the customer.  It is my understanding that he was fine with this arrangement.  I have recontacted the DM about this complaint and he is going to again reach out to the son close the loop.  However when they want this repaired we are ready to move forward.