Jiffy Lube

In response to the complaint from the clientOur technician has been back out to location to evaluate the complaint.   Upon arrival our tech realized that the home owner had installed additional weather stripping to the door which was causing it to not close properly.   We have readjusted...

the strike plate on the door to insure that it does secure properly.   We cannot control what has been done to the door after we leave.  We have corrected the problem at no charge even though we felt it was nothing that we did to  caused this issue.So we feel that we have taken care of the problem and closed the issue.SincerelyCarl Zipf Lock Shop Inc.

Good afternoon. I am sorry for the late reply. We had an issue with a customer, R[redacted], the boyfrend of R[redacted].
R[redacted] brought their 2006 Nissan Armada in for an oil change. The customer told us that he added 'Blue Devil' to the radiator to seal a head gasket. Three...

days later, R[redacted] contacted me stating we did not add oil to their vehicle and that he had to add 1.5 quarts of oil himself. We had it towed to a mechanic who inititally noticed that the oil was 1.5 quarts overfilled. He later determined that the problem was a clogged catalytic converter and bad radiator. I have the documents from the mechanic that I can provide you, if needed. I also have documentation from my staff about R[redacted]'s threatening phone calls.
If you would like me to fax any documents to you, please send me a fax number. If there is anything else I can assist you with you can contact me at the Paso Robles Jiffy Lube store #2911 at ###-###-####.

I am rejecting this response because:I have returned the part to the dealership and dealership is lying about that. You should have stricter standards to your dealership for an exceptional customer service experience you claimed but not true. I think you have that kind of misdemeanors to exploit the customers and you well know that single customer can not fight the big corporate. I would still state the truth that I have returned the part and your dealership is lying to you.[redacted]When I returned the part to the receptionist, she told me that the guy who looks over for returned parts is on lunch break and will give me a call back if there is a problem. I did not receive a call and I assumed everything is ok until I got the bill. I did not get any receipt thinking BMW dealers would not cheat like this. Not only they took my part, on top of that, they are billing me for that. I know I should have taken something in the writing from them, but I though they are reliable trustworthy people.I am a Physician by profession. I profess ethics and morality in my daily life. I mistakenly did not take the receipt of the returned part. At the end of the day, I trusted the car dealer. Now I am thrown at my word vs their words war. I am not worried about the money they are charging. But it is a matter of the principle that, any customer should be given correct information. Top of everything, they should not keep the returned part and still charge me for it.

I’m familiar with this issue with Mr.[redacted] but I had thought that the issue was resolved. I first became aware of his problem after he had left a review on our [redacted] page, after I received the notification I called our manager at the store to see if he was aware of an issue. [redacted] had been to...

our store earlier that morning with a severe oil leak that appeared to be coming from an oil pressure fitted cooler line. Our manager confirmed with [redacted] that the oil was not coming from either the drain plug or the oil filter, which would be the only two components we touch with a oil change. He topped up the oil for [redacted] free of charge and let him know he would need to see a mechanic to fix the line. When I arrived at the shop I called [redacted] to get his side of the store; he was under the impression that the oil line blew off because the vehicle was overfilled. I explained to him that we had cameras in the store and I would be able to review the footage to ensure something like that had not happened. I reviewed the footage and it clearly showed our technicians drain the oil, change the oil filter, re-install the drain plug, our upper technician fill one of our Eco jugs with the correct amount of oil and pour into the vehicle, after restart our technician wipes and double checks the oil level and shows the oil level to [redacted]’s wife. The entire service which I have saved to my phone was done by the textbook. After I called [redacted] back and let him know the details of the oil change and that it was done properly, I even invited him to shop should he wish to view it. I also explained to him that had the oil been so grossly overfilled that it created enough pressure to blow off an oil line there would been other warning signs first such as thick white or blue smoke coming from the exhaust because the oil is pressuring up in the motor first and the excess oil is burned off. By the end of our conversation [redacted] was not upset and sounded like he had realized that we had done nothing wrong as he had changed his review on [redacted] to a more positive one and removed his review on [redacted] completely. If this complaint to Revdex.com was made after I thought the situation was rectified then I have a few questions. In the complaint he mentions a dealership said we overfilled the vehicle causing the damage. Does he have paperwork for this claim from the dealer? How did the dealer come to this conclusion if all the oil had leaked out of the vehicle before it arrived there? As I stated before I have video footage of the oil change being done correctly and us showing the correct oil level to his wife. I’ve made two attempts to call [redacted] since receiving this email yesterday with no return calls. If you require any further information please email or call me at [redacted] Thank you, Mitchell B[redacted]

Do not fall for the "convenience" of their card! Had to move out of state and they REFUSED TO refund balance of card. Told me I can "gift" it to someone else. This company is shady.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The 1996 Jeep Is invoiced in [redacted] but the jeep is my jeep in which I'm  responsible for the maintenance. As [redacted] confirmed that I was mistakenly charged $85.00, so I'm expecting to receive the entire $85.00. [redacted] or the other Jiffy Lube workers ever offered me a $28.00 gift card. I don't want the gift card, I will not be returning to this Jiffy Lube or any other Jiffy Lube for any services they may have to offer. I'm also wondering if Jiffy Lube knew they "mistakenly" over charged me for the service I received why did it take [redacted] the Customer Service manager to caontact  me after I've talked to several employees & come by the store. At this point, I just want my $85.00. I'm not sure what kind of oil was put in my jeep & their isn't any way Jiffy Lube can prove it to me or the Revdex.com, but what is proven it that Jiffy Lube scammed me out of $85.00. This has been going on since December 2014, as you can see they were wrong for over charging & Juffy Lube still wants to go back & forth. Enough is Enough. Full Refund Please. Thank you 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Cortnei Beavers

I'm going to start by saying I'm not in agreement with [redacted]. I called him to arrange the meeting at[redacted]. When[redacted] offered him a seat next to me he refused. Leading me to believe[redacted] is racist. As [redacted] stated about the white smoke..."my car was smoking and I could smell the oil burning", it was at that point that I checked my oil stick which was way over the full mark. As he stated in his statement they over filled the oil. My car was not designed to be over filled as stated by Mr. Woods at a different [redacted] dealership. He named many things that could have taken effect as a result of Jiffey Lube over fillings car. 1.) blown gaskets2.) rings3.)cam4.)rods[redacted] also stated that they would need to take my car apart more to give certain details, which in my opinion would have been a waste of money. Jiffey Lube could put that towards my new motor. When I mentioned to [redacted] they have insurance for theses types of problems he stated "no" but then said "we'll yes "but the deductible is to high. [redacted] also did pay part of the bill but failed to pay the balance of a little less then $100.00 in an effort to cause problems between myself And [redacted] and maybe to sway them in his favor. This cost was they said for gaskets and some other miscellaneous items after he agreed to pay the cost. As for my car having two problems at nearly the same time no this has been ongoing since Jiffey Lube worked on my car. I also checked the wed site about my car where I found a guy stating his dad added 4 quarts of oil causing all the same problems I'm having ("the same amount the employee at Jiffey lube said they added to my car"). As a result of Jiffey Lube's major error of adding to much oil to my car. My car has been giving the same code PO521 which is something to do with the oil. Hints the bad oil change. Bottom line I am a customer and every customer should be satisfied with the product purchased. You admitted your wrong now make it right and fix my car! If you [redacted] felt your company did nothing wrong you would not have taken it this far by paying out money, adding fuel cleaner or otherwise. My daughter has also lost a week of work which is how we pay our bills in the amount of $350.00 I'm hopeful to recover as well, because the car we purchased is sitting outside not drive able because of your shops major mistake. I'm still trying to recover the cost of my engine which is as follows to date $4,800.00 plus my daughters lost wages $350.00 totaling $5,150.00. This is as of 4/14/2014.Sent from my iPhone

I am rejecting this response because: my property has been damages for nearly 2 months and the opportunity for a simple repair was granted, due to the handle damages the window of my driver side also doesn't work properly fine. Is Jiffys Lube also a body shop ?

[redacted] our response to this is that we will get Mr. [redacted] a new skid plate and install it ourselves. This is the first we have heard of this problem or we would have resolved it as soon as it happened....

There have been no complaints at the store level or to Jiffy Lube Intl. As far as sending a check as a goodwill case we would not do so because we would like to see that it is missing, and given the fact it came off 4 days after service and almost a month later the claim is made concerns me. So at this time we can order the skid plate and install it if Mr. [redacted] chooses for us to do so.
Thank You
[redacted] Director of Operation The Terrell Group 317-491-2518
[redacted]@gmail.com

Thank you for giving us the opportunity to address your issue regarding your vehicle’s title through the Revdex.com complaint process. We hope that the following information and explanation will answer the issues addressed in your complaint.
Your complaint explains your...

dissatisfaction with the processing of title documents for your above referenced vehicle. We realize you are pursuing resolution for the taxes requested by the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit.
After the inception of your financing agreement on December 23, 2010, our records indicate that we continually contacted you regarding the status of your vehicle’s title. Our request was for a Power of Attorney to be completed, notarized and returned to us to ensure our lien was properly placed on your vehicle’s title. While our efforts to contact you began after the inception of your financing agreement, our records indicate that the requested documentation was not returned to us until September2013. We understand you are stating that we lost the documents; however we have no record of receiving any documentation from you before that time.
Once our requested documents were received on October 2, 2013 we forwarded your vehicle’s title, reflecting the lien from your previous financing provider and both you and your mother’s names, to the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit to add our lien, or interest, to your vehicle’s title and requested the removal of your mother’s name.
On October 23, 2013 we received a title issued to us from the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit disclosing our lien but with both your and Ms. [redacted] names. Because the financing agreement was established in just your name, we returned the title to Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit with an Affidavit of Fact requesting the removal of your mother’s name, demonstrating their error.
Our request was rejected by Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit on November 14, 2013. Their office has stated that documentation was sent to us demonstrating their rejection at that time. Unfortunately, we have no record of receipt of that documentation until February 28, 2014. We have enclosed a copy of the rejection, previously forwarded to you for your review.
In their rejection, the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit stated they may accept an Act of Donation form as a demonstration of tax exemption. Our records indicate that we continued to contact you and perform research on your behalf until September 2014 regarding the requested taxes.
Our representatives worked directly with the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit. The Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit determined the title transfer, or removal of your mother’s name from your vehicle’s title was a taxable transaction since the transaction did not occur between spouses. During your conversations with us, specifically those on September 18, 2014, we notified you of the options presented to us. Those options were to remit payment for the taxes directly to the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit; o to allow us to remit payment on your behalf and bill your account for the taxes paid; or to pay off your financing agreement with us and contact the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit to cancel the change of ownership.
Mr. [redacted], up2drive prides itself in offering premium customer service. We sincerely apologize for not providing you with the level of customer service you expect and deserve during your interactions with us regarding your vehicle’s title. We value your feedback and the opportunity to improve our service, so that issues such as those that you experienced do not recur. While we understand you may not agree with our decision regarding the taxes assessed to your above referenced vehicle, we hope this letter provides you with the information necessary to understand our position.
Our records indicate that the payoff of your vehicle posted to your above referenced account on October 10, 2014. We sent your vehicle’s title and a lien release confirming the satisfaction of our interest in your vehicle to the address referenced above. We would recommend working directly with the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit to resolve your titling concerns. 
If you have any questions, please contact me, [redacted] at (877) [redacted] Monday through Friday, from 9:00 a.m. to 6:00 p.m. ET, or by mail at either address listed on this letter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and although I do not agree with particular statements and so called discoveries found by the individual (business) named in this complsint, I will wait for the business to perform its action (agreed settlement)  and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I really enjoy the apartment. The people are friendly and the location is great.

December 22, 2016     Via Internet   [redacted]
[redacted]
[redacted]
[redacted]
 
[redacted] [redacted]
 
 
[redacted]   Thank you for contacting us in regards to Ms. [redacted]’s complaint. We received her comments from December 21st.   I personally spoke with Ms. [redacted] today and was able to get further details about the incident from September 19th. I apologized for the incident and assured her the district manager would speak with the employee Ms. [redacted] identified to me. Obviously the employee’s behavior was not acceptable and our district manager went out to the Jiffy Lube store this afternoon to investigate the situation further. Again, I apologize to Ms. [redacted] and appreciate her letting us know of the incident so we as a company can prevent this type of situation from happening in the future.   Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted]                                  Sincerely,                                  [redacted]                            Customer Service Manager

As you would expect our investigation of this issue is a bit different. On 4/22/2016 he...

did get an oil change on his [redacted] at 96038 miles. On 5/2 we got a call from a garage calling themselves "[redacted]" called the store, we damaged a vehicle we serviced incorrectly, and that the engine needed to be replaced. (In my experience, garages do not make this kind of call) On 5/2 the customer spoke to our DM, about what had happened to his vehicle. During this conversation the DM was told that the low oil pressure light had never came on in his vehicle but that the vehicle had engine damage most likely from oil starvation. This was when he asked to see the receipt from "[redacted]" on their findings so he could see exactly what they had found on their investigation. Which the customer said they would provide. The customer also asked at that time asked for a letter from us warranting his vehicle. On 5/5 we received an email from the customer, which included a statement of damage from "Matts Auto Repair" (Not [redacted]) which stated that they thought the engine sounded like it was suffering from low oil pressure, they then changed the oil pressure gauge (but did not charge for it on the bill?) and that upon further investigation they found a plastic adapter within the oil filter housing and when it was removed the oil pressure was restored but that there was lasting engine damage noted. Thus their claim that the plastic adapter had been put into the canister by Jiffy Lube causing the low oil pressure problem . There was also a statement from "[redacted]" stating that the customer had told them of the "[redacted] 
[redacted]" findings and they stated that "They agreed there is some abnormal noise coming from the top end of the motor". They did not do any diagnostics or work on the vehicle however, nor did they bill the customer for the visit. When our DM was going to visit the car and talk in person to "[redacted]" where the receipt was from, upon "Googling" the address it was a private address? He then went on to visit the "[redacted] Garage" that had claimed to have contacted us and we found an employee named "Matt" that said he had worked on the vehicle. However he could not give us a receipt and at first said he could not actually recall what he had done with the vehicle. When pressed on the issue of the receipt he asked us to leave the building. On 5/12 the customer met with our Director of Operations and DM a last time to see if we could resolve this issue. Neither of them could detect any unusual engine noises at this time. We again asked for the original record of service from the [redacted] Garage" and were again denied. This lead into an argument that ended in name calling and Mr. [redacted] leaving. In our investigation on our side we noted that the person who worked on Mr. [redacted]'s vehicle was an experienced technician having done thousands of oil changes. The plastic piece that is in question is used to help drain the oil from a vehicle and is optional. This technician does not use them and in fact I know of none of ours that do because of the extra time it takes to service a vehicle! It is also for use on the outside of the vehicle only to help drain the oil and if it were to be placed inside of the filter as is suggested the oil would move around the piece as it is not large enough to block the oil flow and again not cause the problem that is suggested. It is also very improbable that if indeed this was blocking the oil flow that the vehicle could not have been driven over 200 miles prior to noticing an engine problem. Then there was the fact that the oil light never came on during this time, plus the fact that we cannot get a receipt from the place claiming to have done the work. At present we have a lot of puzzle pieces that do not fit, but none them suggest we caused this problem. It is unfortunate and I am sorry that they have had a problem with their vehicle but just because we touched It does not mean we broke it, sometimes mechanical things just break.

Thank you for giving us the opportunity to address your issue regarding how we have reported your account status to the credit reporting agencies through the Revdex.com complaint process. We hope that the following information and explanation will answer the issue addressed in your...

complaint.As a result of our recent investigation, we immediately sent a manual update to Experian, Equifax, TransUnion and Innovis, removing the collections indicators from our reporting of your above referenced account. We received the insurance settlement from your insurance provider, State Farm, on July 21, 2014. As courtesy we have waived your remaining $260.84 insurance deficiency balance and will report your account as terminated and settled in full.Although it may occur sooner, please allow 30 to 60 days for all of the credit reporting agencies to change the information in their systems. Please note that credit monitoring services may not be directly associated with the credit reporting agencies and may not have access to the most up to date information regarding your account. If you need assistance with any lending institution while your file is being updated, they may send a faxed credit verification request to (800) [redacted] or to either address listed below. Please ensure they include your signed authorization with their request.Mr. [redacted], BMW Financial Services prides itself in offering premium customer service. We regret we did not meet your expectations after the total loss of your vehicle and you thought we were attempting to recover more money than due to us.. We hope our resolution has restored your faith in BMW, and look forward to the opportunity to serve your vehicle financing needs well into the future.We are committed to providing you with the highest level of service. If you have any questions, please contact me, [redacted] at (800) [redacted], Monday through Friday, from 9:00 a.m. to 6:00 p.m. ET, or by mail at either address listed on this letter.

Thank you for your letter regarding how we have reported your payment history to the credit reporting agencies. We hope the following information and explanation will answer the request addressed in your letter.
BMW Financial Services is committed to reporting accurate information to the credit reporting agencies regarding the payment experience we have with our customers. In an effort to resolve your request, we researched your account and verified that one payment was received 30-59 days past due. The payment due on April 18, 2014 was received 31 days past due on May 19, 2014.
We understand from your letter you claim a payment was made on the above referenced account on May 16, 2014 at 7:11 PT. We are unable to confirm a payment was made on your account on May 16, 2014. Our records do not match the referenced information in your letter and your enclosed correspondence. Our records indicate a payment in the amount of $798.45 was posted to your account on May 19, 2014. A confirmation email reflecting this information was sent on May 19, 2014 at 10:11 p.m. ET.
BMW Financial Services furnishes account data to the credit bureaus in compliance with the Fair Credit Reporting Act (FCRA). The FCRA requires that the information provided by BMW Financial Services be accurate. Accordingly, BMW Financial Services does not instruct the credit bureaus to remove derogatory information unless our reporting of that information is inaccurate. In this case, the data BMW Financial Services furnished to the credit bureaus is accurate.
Although we empathize with your situation, we are restricted from changing any payment history we have correctly reported. Because we have no evidence indicating that our reporting is not accurate, we are unable to accommodate your request to remove the delinquency from your credit report. BMW Financial Services has made the decision to report the payment history of our customers to the credit reporting agencies. Due to the guidelines provided to us as a financial services provider, we must report all of our customers in the same manner to maintain the integrity of our reporting and cannot make exceptions for certain customers due to brand loyalty or previous payment history.
 
If you have any questions, please contact me, [redacted] Monday through Friday, from 9:00 a.m. to 6:00 p.m. ET, or by mail at either address listed on this letter.

Thank you for giving us the opportunity to address your issue regarding the end of lease charges assessed to your account, through the Revdex.com complaint process. We hope the following information and explanation will answer the issues addressed in your complaint.
Upon receipt...

of your correspondence, BMW Financial Services reviewed our account records for the above mentioned account and confirmed there was an outstanding balance of $142.47. Our records indicated we received unpaid parking tickets on your account.  We also confirmed the tickets were paid by both BMW Financial Services and by you.  As a result, we removed the charge for the unpaid tickets as well as associated administrative fees.
An outstanding balance of $64.47 remained on the account. This amount is comprised of an unpaid late charge in the amount of $27.97 and a partial outstanding lease payment in the amount of $39.50. However, in appreciation of your business, BMW Financial Services has waived the outstanding balance of $67.47. As the date of this letter, the account balance is $0.00.
 
We are committed to providing you with the highest level of service. If you have any questions, please contact us at (800) [redacted], Monday through Friday, from 9:00 a.m. to 9:00 p.m. ET, or by mail at either address listed on this letter.

Please close the case. There is no resolution that I’m happy with, but I’m sick and tired of dealing with BMW Financial. I’ve learned a valuable lesson about how they value their customers and as soon as my lease is finished, I’m done with them.

I am rejecting this response because:I refuse to accept responsibility for this company's miscommunication between departments. My insurance company was given the run around when it came to handling my account as was I. I should not be held accountable for this debt because they did not try to contact me at all in regards to this account. They can not say they don't have contact information because they contact me in regards to another account I am a co-signer on.  It was mentioned that out of the 3 years I had the car, I made 2 late payments.  Only one payment has very small relevance to this dispute and still does not excuse the fact that BMW made a mistake. I am unwilling to accept the extra expense due to their negligence.