Jiffy Lube

We do indeed owe her $for the a/c*** requested it to be picked up on 9-We also should not have ran her card for the additional amount without her permissionIf we have caused any overdraft fees will absolutely take care of those as wellThis type of transaction is not condoned and
will be dealt with accordingly? ?

I am responding to the complaint #***The manager of the store has resolved the issueThe phone was returnedThe phone calls to the customer were to get his passcode so the phone could be unlockedJeremy the manager spoke to *** *** and everything has been worked out and the customer is
satisfied.Thank you,Nancy D***Facility Manager

this business is so unprofessional, I did in fact pay into the headboard, I had to put a down payment down to have it ordered, it was a separate down payment from the mattress and fireplace, I know what I was told about the fireplace and everything else, and if I hadn’t caught the overpricing on the mattress I would still be paying more for it, I want my account moved to Milford, oh or I will stop my business with this company all together, it has been nothing but a hassleThere is no such thing as good customer service to this location
?

In response to the complaint dated #*** with Rent-2-Own located in Milford, I have reviewed it with the store manager Carrie M***She has the agreement dated 7/25/for a washer and dryer for *** *** ***? came in and rented the washer and dryer in her name for her son
When she rented the washer and dryer she had the payments set up to be automatic paymentsSince July of she has been making them this way or stopping in the store and paying with her credit card for almost a yearShe has been in and nothing has been said about taking off the re-occurring payment automatically out of her account.Sincerely,Nancy D***Facility Manager?

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***? NO, this is a LIE? I spoke to Carrie on the phone - they were to have the paperwork signed when they delivered to my sonMy sons girlfriend gave them HER bank card number which they charged until *** ***? cancelled it.? They took MY INFORMATION off past accounts and started charging me.? I want to see this contract I didn't sign.? I will take this to courtThis is fraud and I will sue

This is the response from the manager Mark M***:Hey Nancy she was told by Ashley when we ordered the camera because it was a special order and not something that we normally carry that she would have to put at least down to get the camera and it was non refundableWhen she came in to get the camera I listened to Josh show it to her and he put the things together and showed her how to use itshe said she was only using it temporary even though she told Ashley she was getting it to keepShe called me later that night and said that power cord wasn't in the box I told her everything was in the box we made sure she made us open it brand new right in front of herI asked her where she lived I was going to stop by and figure it out for her but she got mad and said she was just going to bring it back tomorrow .Now she is saying that it didn't do what she wanted it tooShe read the description with Ashley when ordered and said that was the one she wanted.? She came in and signed the agreement not only did we tell her but at the bottom of every agreement it states all payments must be paid in advance and there are no refundsWe told her we would give her an in store credit toward something else that is our programI will allow her the full amount to be applied to something else if something was actually wrong with the product or there was truth in what *** is saying but I have heard to many different stories I would issue a refund but there's nothing wrong she used camera and now wants her money back.? Thanks Mark

Ms***, you can contact the store and speak to Whitney or Carrie about bringing in your computer for our service department to check it out.? If it is a software issue it can be? fixed easy and given back to youIf it requires parts to fix we can contact you for the price of them to see if you want it repairedThe computers have been paid out for and yearsAnd the warranty for them have expiredWe will cover the labor for the repair this time? Sincerely,Nancy D***

The fireplace must have been a misunderstanding.? I pulled the account and looked at the fireplace and that is what it is in the system for every single customer and what we advertise online.? The TV stands we carry are around that $per week price, not biweekly.? ? The
headboard came in damaged from *** when we went to deliver it, her grandmother told us to take it back because Stephanie was out of town and not sure how she would want us to proceed.? From that point we had no contact about replacing the headboard or that it was even the wrong one, as I am in the understanding she did not see it since we were told that she was in Florida by her grandmother.? ? The Mattress pricing was fixed between October 31st, and her first payment on 12/as she got the $pays the first month onlineShe did not sign the $Copy.? ? We have no records that she paid the $on the 5th of January.? That last payment we recieved was on December 30th for a total of $40.34.? ? ? She paid nothing into the headboard ? call with questions ? Brad M***Store Manager

We have filed an insurance claim with our insurance company *** *** to handleThe adjuster's name is *** *** and can be reached at 614-***-***The claim number is #***Please contact them for questions

In December 2016 the customer was complaining about her oil pan being damaged by our store in [redacted], Va. I responded to the customer's complaint in several emails stating that it wasn't fair for our company to pay for a bill that we never got to talk to the dealership or tech that repaired...

the vehicle. We never got an opportunity to look at other options to even supply the part to fix the vehicle instead the customer took upon herself to repair thinking our company would just pay the bill. I will do some homework to find out what it would have cost us if they would have called us before installing a new oil pan. Thank you for your time.

Revdex.com:At this time, I have not been contacted by Sneaky Pete Holster regarding complaint ID [redacted]. They have cashed my check that I mailed to handle the postage on the holster that I asked them to exchange for but have received no holster nor have I heard from them. I did...

send another email to their customer service department but still have heard nothing from them on the matter. Sincerely,[redacted]

12-20-16To: [redacted]Resolution and Review SpecialistWhen the customer first brought her car in my service tech as well as her discovered a leak that was coming directly from the thermostat. We replaced the thermostat as she wanted us too. We never did an oil change so as far as the oil leaking that was not the issue the day she brought her vehicle in. We have decided to go ahead and refund the customer her money she spent on Dec. 1st of $154.00. We deeply regret any inconvienence that this may have caused. Thank youSincerely,[redacted]store manager 3767[redacted]district manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am not sure what number you are calling but I can be reached at my work. [redacted] Monday thru Friday.  Also it was three months before we noticed it was gone since we had not had a reason to use the trailer.  I have no reason to lie about the adapter.  I think any business should be notified.  Just mail me what you think is appropriate. We will still continue to use the Jiffy Lube in Cortez.
Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

On November 6, 2015 Ms. S[redacted] brought her 2009 Honda Civic into our service center in Simi Valley, Ca on 1515 E. Los Angeles Ave for a Signature Service Oil Change. As part of our Signature Service Oil Change vehicles undergo various test including checking for copper in the brake fluid. Although...

we test brake fluid for moisture and its boiling point, copper testing is the only method recognized by the Motorist Assurance Program (MAP). The new MAP guideline requires brake fluid replacement for vehicles with 200 ppm or more copper in the fluid. Ms. S[redacted]’s vehicle test for more than 200 ppm copper in the brake fluid. This was shown to her using Phoenix Systems Brake Test Strips and its rating chart.We also reviewed the surveillance footage from the time of the service and found our technician verifying and signing the oil filter. The filter is then given to the technician under the vehicle for installation. The oil filter that we stock for this vehicle is blue in color similar to that of the dealerships. I attempted to get the oil filter that was removed at the dealership, however, it had already been discarded. It is unsure why they assumed the filter had not been changed beside the similarity of the color and size. As a gesture of good faith I offered the customer a full refund as well as the opportunity to review our surveillance footage and various brake fluid testing techniques. The customer accepted my offer for the refund and declined to review the footage or testing. A check was in the amount of $41.79 (forty-one dollars and seventy-nine cents) was mailed to the customer on December 7, 2015. Sincerely, J[redacted] Area Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept the business Jiffy response. [redacted]

Dear Mr. [redacted]:Thank you for giving us the opportunity to address your issue regarding the amount of interest paid and the remaining balance for the above referenced account through the Revdex.com complaint process. The Federal Truth-in-Lending Disclosures section of your Retail...

Installment Contract (Contract) details the Finance Charge or amount the borrowed funds will cost you as $7764.23. Your Annual Percentage Rate, or APR, is 9.49 percent. The Total of Payments, or total amount you will have paid to us over the term of your financing, was projected to be $31,980.96. The Total of Payments includes the Finance Charge and the Amount Financed. The Total Sale Price of your vehicle, including your down payment and the Total of Payments in alignment with your financing agreement, is $31,980.96. The reverse side of your Contract, specifically Section 1. A-D, explains the Finance Charge listed on the front of your Contract. This charge was based on the assumption you will make each installment on the date it is due. This calculation will be affected by the way you remit your monthly installments. Late payments may mean that you may pay more interest than the projections on the front of your Contract, while early payments may mean that you may pay less interest than the disclosed projections. We have enclosed a copy of your Contract for your review.We understand from your complaint you may have been informed your last payment is

Ms. [redacted],                  We have received your correspondence through our franchisor and remain in the position as we spoke over the phone in that we will not take responsibility for another entity removing your oil...

drain plug and thus attempting to skirt their responsibility in the matter.  Conflicting stories, number of services and lack of immediate contact are other deciding factors.  Your service with us on the 9th was completed in under 14 minutes with no issues.  No issues in regards to your oil drain plug/pan were noted on the invoice as well.  We inspect the oil drain plug with every service and replace if needed and replace the oil drain plug gasket with every Signature Service that we perform.  We also us torque wrenches on every drain plug set to the manufacturer’s recommended torque specifications to ensure that they are neither overtightened or loose.                                I empathize with your situation and understand if you choose to reach out to the Revdex.com or other similar avenues but simply cannot be held liable for work performed at another facility that has tampered with the damaged part(s) in question.    Regards,   George B[redacted] Senior Customer Service Manager Lubricar Inc. [redacted] ###-###-####

Complaint: [redacted]
I am rejecting this response because:Revdex.com Agent, The engine cover surrounds the oil cap (oil filler area) which is the damaged area. The morning of the service, I checked the water/antifreeze level as I only use the VW recommended antifreeze and did not want Jiffy Lube to add fluid. I was confident that if it had been damaged previously I would have seen it at that time.After reviewing the poor quality video several times with professionals in the automotive industry and non-professionals, there were three different conclusions. Two of which indicated Jiffy Lube could have been responsible for the damage and the third could not indicate Jiffy Lube responsible or not responsible for the damage. This incident has caused me a great deal of anxiety. Information I received, from a professional, indicated the engine cover could be plastic welded with an almost perfect appearance. Due to the poor quality video and the plastic welding information, I will not continue with this complaint. Thank you for your attention, I appreciate your time spent on this issue.Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

I spoke with Mr.
[redacted] about the new service we provide that exchanges the fluid in the brake
system. The brake fluid is a recommended service from the Manufacture that prevent
any issues with the ABS system. We use test strips designed to test for the
copper in each vehicle. Below is a...

simple explanation of how the copper gets
into the brake system:Copper Is a Big Problem and a Tell-Tale IndicatorBrake lines have a
copper lining that begin a slow corrosion process from the time brake fluid is added
during manufacturing. Copper levels can actually predict when more damaging
corrosion will occur. It’s like a wear indicator for your brake fluid. Copper
plays a vital role in brake system safety.Government studies have proven that copper can actually plate to ABS
components causing them not to operate properly resulting in longer stopping
distance. In addition, copper can accelerate the corrosion of iron components
used in the brake system.
I also explained to Mr. [redacted] that
we have each customer sign a written estimate before we perform any additional
services to the vehicle to eliminate any surprise when it comes to the customer
invoice.
Please contact me with
any additional questions.
Jiffy Lube Operations
ManagerJason
C[redacted]     [redacted]