Jiffy Lube

My apologies for the belated response, unfortunately the manager for this location is out on medical leave and unavailable to give her input Considering she was the person that had direct contact with the customer, I wanted to speak to her regarding the issue Since she was unavailable
I was able to piece together enough information from the video footage, store personnel and invoice to give a response.I watched the video of the oil change and we did the oil change as proscribed including adding quarts of 5wmotor oil which is the required viscosity by the manufacturer.It appears from the customers complaint that there is a loud knocking noise, there are several causes for this and are mechanical and not uncommon for a vehicle with over 160,miles and years old If a mechanic diagnoses the issue and finds fault with Jiffy Lube, we would be more than happy to address the issue As it stands right now, it appears to be an internal issue unrelated to the service at Jiffy Lube I could speculate as to what the issue or issues might be, especially considering the oil pressure light being illuminated, but that would be speculation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern,
I am the owner of the Jiffy Lube cited in this complaint. This customer, *** ***, contacted my manager, Oscar over three months after we had serviced her vehicle at our store. She informed him that her trailer hitch adapter and a western
CD were missing from the console of her truck and that it had happened while at our store. While her story is extremely suspect being months after the fact and that my employees have no reason to open consoles, I instructed Oscar to contact *** and pay her for a new hitch adapter
Oscar has called numerous times both contact numbers, mobile and work, that we have for ***. Each time there was no answer and he was directed to voicemail were he left messages. She was notified that we will pay for a new hitch adapter if she will get back to us. *** has yet to respond to any of our messages
We value our customers' satisfaction and work hard to give them the benefit of the doubt if there is ever a problem. We would like to resolve this matter, but are not sure what more we can do if the customer will not respond
Sincerely, Lori M***

They are putting extremely statements in their responsesThey are only
telling more liesTheir first lie to falsey gain access to my hime when I would not accept Regional Manager *** *** brush under rug agreements she lied to me then had the delivery guys that had delievered my new uninfested bed bug bed that they were just told to pick it up no reason or they would have to call policeThen ***s story wa she was filing claim and it coukdnt be in here when adjustor was items couldnt be which was another lieIn which now there main woman *** at their corporate office continues to lie on this page to try to cover their butts Ive responded to their response with the screenshots from their accounts manager who said I was credited overly until was taken care ofI didnt even have the items taken bc of bed buggs they didnt retreat my home as they were supposed toThey totally after admitted guilt has really hurt and caused out family so much emotional distressMedical distress a long whole list and to see them to continue to lie when there is proof against every thing they try to come back with only proves this business is a scam! And they obviously do not follow health department laws! Thanks I just want this added since ***s story and *** and *** insurance lady *** *** can be contacted and lawyer also and will provide same evidence.

*** *** ***
*** ***
*** *** ***
*** *** ***
*** *** *** *** ***
Dear *** ***:
Thank you for
contacting us in regards to *** ***’ complaint
I personally
spoke
with *** *** on March 30th regarding her Jiffy Lube service on December
29, The name on the invoice *** *** was referring to is Christine
Robinson with a Jeep CherokeeThe manager of the Jiffy Lube store spoke
with *** *** shortly after her December 29th service and offered
to refund her the part of the service she was mistakenly charged for*** *** did not return to the store to get her refund until March 29th
At that point a claim form was filled out in order to process the refund
During my conversation with *** *** on March 30th, I offered her
a check for $for the incorrect discount that was not givenAdditionally
I offered a $gift card towards future Jiffy Lube service for the charge of
the upgraded oil *** *** did not know was an extra feeDuring our
conversation, *** *** declined the offerPlease have her call me directly if
she wishes to accept our offer
Thank you
again for contacting us and if you have any questions please feel free to
contact me at *** *** ***
Best Regards,
*** ***
*** *** ***

I am rejecting this response because: The agreements are not signedHow can I agree to something when I didn't sign it?

*** *** is a customer with our Marietta Rent-2-Own storeShe has 3? rental agreements? with themThe 1st agreement? started 1/23/for a washer and dryer and it is almost paid forThe 2nd agreement 9/18/for recliners and a sofa and the 3rd agreement started on 3/17/
for a 32" TV*** usually makes her payments with debit cardIn April 14th, her card was ran for $to bring her account currentThe accounts are again behindThe store has left several messages and door hangers for her to contact them about her accountMike V*** has seen *** at the Family Dollar store a few times and ask her to stop in and see him about her accountHe is willing to help her with getting back on trackShe never came in or has not responded to any of the messages left for herThey ran her card yesterday for 290.00? the balance owed on her agreementsI spoke to the manager today and he backed the payments off her account and applied the refund back to her cardThe agreements as of today are days lateMike the store manager is willing to help her outShe needs to stop by the store and speak to himHer washer and dryer is almost paid in full and he doesn't want her to loose itSincerely,Nancy D***Facility Mananger

*** *** has separate accounts with our Rent-2-Own storeOn April he rented a smart phone made one payment on itDue for April 21stWe try to make all accounts due on Saturdays because of paydays usually fall on FridaysHe then came into the Rent-2-Own store on April 14th and
rented a recliner and an 40"TVHe made one payment on the recliner and it is due from April 21stThe 49" TV he has made weekly payments in the store and the last on April 25thThe store has made numerous attempts to work out payment arrangements with ***He has broken all of his commitmentsAll three accounts are past due nowThe address he has listed with you is not correct for himThis is the same address on his accounts but he has moved and will not give us his forwarding addressAs stated on all of our Rental Agreements the merchandise must remain at the address given unless notified of the changeThis is why the store is calling his references to locate our merchandise and *** to work out his accountHe only responds via text or e-mailThe store will have no other choice if he does not contact them this week but to file charges for stolen property.? ? Sincerely,Nancy D***, Office Manager? ?

The assistant manager waited on *** ***The following is the information given from the assistant managerThe customer was informed that the deposit was non-refundable in the beginning.The woman stopped into the store to return the camera.? This camera was brand new, in the box and had
all the parts and pieces.? It is here in the store and has been tested and there is nothing wrong with it.? When she originally got the camera, she stated it was a short term use.? She has given different stories as to what it was being used for.? When she was in the store, she was asking a lot of questions about what was covered if something were to happen.? We figured that she was going to use it and try to bring it back for a refund, but we went ahead and rented to her.? She was told she needed a week non refundable deposit for us to get the camera in, which she paid.? She had the camera for a day.? She brought the camera back, said it didn't work and was missing pieces.? I offset that by explaining that the camera was brand new and all the parts were in the box.? Then she stated that we lied to her and told her it had a bunch of features that it did not have.? It was one excuse after another.? She said that she just wanted her money back.? I explained that the deposit was non refundable, but she could keep the camera until the payment was due again or she could choose another item and I could apply her money as credit to that item.? I never gave her an amount.? I explained that the unused rental payment would be applied to another item in place of the camera, but I could not do a cash refund.? She got upset and asked for corporate's number and left the stored.? I offered several times and ways that she could use the unused rent in the store, but she was not having any of it.? Again, the camera has all the parts and works fine.? It is in the cabinet waiting to be rented to a new customer.? Sincerely,Nancy D***Facility Manager

I reviewed the *** *** file and call logs and texts from June to currentI have found that we didn't run his card without consentMultiple times from November and December he went back and forth with us to run his cardAlso, he referred to his commitment to pay with his card multiple
times as well showing that we never ran a payment unless he asked us to.First *** rented a sound plate on 11/26/He rented it for $or wks he is currently out of his same as cash month period and owes payments or $which ever comes firstAfter that on 12/15/rented the MacBook Air which was a special order which required he put wks down and have a card on file because we don't carry those all the timeHe is out of payments on that item which is $or $if he makes only min payments.*** paid us regularly for the first months then we had a rough time reaching him in JuneHe went days late and paid us on June 2ndThat is when we went and found out somewhere in June or July he had skipped and intended to not pay us againWe finally reached him again and on August he was days late and we informed him that he broke our contract by moving with out telling us and asked for our merchandise back per our contract with himHe refused, Stating that his girlfriend had the laptop and she lived in Florida, another breach of our contractSince then on five occasions he has swore at us to multiple collectorsCraig Goodrich, Richie B***, Mary ann D*** Ryan P*** and Chris S*** have all had conversations or text communication where he stated he wouldn't pay us we were stupid or other unnecessary communicationYet, he continued to pay us going late multiple times....His last four payments since October have been 21, 23,21, and days late.? We haven't been mean or harassing, we have not stolen money or taken money off of his account unless he asked us to and the only extra money he has paid us is due to his late feesBeside the fees he is just paying to full term which leads to him paying more.? Let me know if you need anything else or have any direction for meThank you.? Richie B***Store ManagerZanesville r2o*** *** ***

In responding to the complaint with *** *** #*** I want to apologize for any inconvenience our company may have caused to himI did check out the system in the store and the address had been removed from *** ***'s accountI also contacted the marketing department to contact our 3-third
party marketing companies to have it removedThey did inform me that it could take about months for the address to get filtered out of their data base system.Sincerely,Nancy D***Facility Manager

I am writing the? response to the complaint # *** with *** *** and our *** **, Rent-2-OwnMr*** wrote us a check for dated for 7/3/The payment was processed and the check was returned to Rent-2-Own on 7/10/If Mr*** was having an issue with his bank
account he should have contacted the store and addressed the issueThe bank sent him notification on his returned check the same time we received the nsf check notice from the bankThere was no? contact made by the customer to the storeThe account manager contacted him on 7/15/about the nsf checkNSF checks are against the lawAnd Mr*** had collection issues with the store? in the pastThe employee was doing his job in colledting the nsf checkWhen a customer doesn't call or come in to make the nsf check right we can and have taken payments of nsf checks to the courts to get paymentDue to his past payment history the account manager felt it was necessary to advise him of thisThe store has picked up the merchandise from Mr***He still has not made arrangements to pay the nsf check which he currently owes.Sincerely,Nancy D***Facility Manager

Your allegations against me are simply not true.? Your employee refused to answer any questions, and told me that the payment was LATE on the day it was due.? And told me that I owed over TRIPLE of what was dueI have paid off items before, when I rented from you, and you still tried to charge me for them.? You will never get my business again.? You also did the same thing to a friend of mine.? You take advantage of people, and overcharge way too much.? And all of these hidden fees all of a sudden just come out of nowhere, and you can't, and refuse to explain them.? ? ?

I am responding to the complaint # *** for *** *** and Rent-2-Own located in Zanesville, OHOn 4/11/*** *** rented from Rent-2-Own in Zanesville a MacBook computer # ***He rented the computer until 7/9/when the agreement was terminatedHe paid a total of $1,
in rent on the computerHe did not pay the computer off in full therefor there was no ownership on his partA month before the computer was terminated, 6/10/*** brought the computer into the store for a service issueIt was sent to our service department, repaired for overheating and was returned weeks later on the 29th to the customerThe customer stated to the store employees while the computer was in service they ruined it and didn't want it and cursed them outThe same computer was re-rented to another customer a few weeks later? and the only service issue with the computer was the battery was replaced and it is still on rent to the same customer sinceThe regional manager offered to *** the first of July an offer of $to buy-out on another computerThis was $less then the original buy out priceThey said they were done with usIn October 2016, the customer came in and asked for their computer back, after the agreement had been terminated and after they had refused to pay on it anymore or take the reduced buy-out offer months priorThe computer they had rented was transferred to another store and was re-rented to another customer.? In November the customer called the corporate officeDustin C*** a regional manager offered them another computer for the same buy-out of $On Black Friday the store called him to come in and pick up the computer, they came in and the manager gave the customer a better offer of $since they were short on cash for the $offerThey accepted it and thanked the store manager and leftWe feel the customer has been accommodated for the service issueThe customer did not keep his club program which covers an extended year on the merchandise once it is paid in full

This is the response to claim # *** for Rent-2-Own and *** ***I have spoken to the store manager and regional manager in regards to the issue with *** ***? mattress purchaseWe do not claim to be responsible for the customers issue with bugsThe purchase happened almost
days ago and nothing was said until a week ago to our storeAs a company we have monthly pest treatments for all our locations for preventive maintenance for pest controlWe are also inspected periodically by the Bedding/Upholstery of the State Deptof CommerceThe Coshocton store does not have any reports of any bug issues in our storeWe also have a pest control policy and procedure that is trained and completed by our employees in all locationsWe are not responsible for this issue the customer is claiming.Sincerely,Nancy D***Facility Manager

I spoke to the District and store Manager of this storeSteve S*** the store manager reached out to Carlina T***r and spoke to her on this complaintHe apologized to her and explained to her this is not how we conduct businessAnd he told Carlina to call him anytime there is an issueHe was
not aware of the problem until this complaintCarlina also told the manager of her moving to Cleveland and gave him her new informationSteve is working with her to solve the issue.Thank you,Nancy D***

I have reviewed the rental agreements for *** *** and the Milford Rent-2-Own storeShe did have laptops she purchased from the Milford store through the Rent-2-Own rental processOne of the laptops in question was paid off on 7/23/and the other one paid off on 10/3/We? service
all products that are still on rent for our customers, but once they pay out we no longer service them.? The Club program we offer will extend the service warranty on any product that has paid off only during the first year after it's pay out dateAnd *** does have the club warranty plan? So the club extended warranty service for her computers ended on 7/24/for one and 10/4/for the otherSo both of them have been paid out over the year allowable time frameWhile her computers were on rent we did service her computer times and provided her with a free loaner on both times while her computer was getting fixedBoth issues were? software related.? I believe this is a communication break downThe manager, Carrie B*** was going to try and reach *** by phone.Sincerely,Nancy D***Facility ManagerCountryside Rentals, Inc

I want to first apologize for the delay in responding I have been out of the office and the store manager is out on vacationI have worked with our Sales Assistant Manager yesterday afternoon to see how we can assist with *** *** and her accountShe did make a deposit on the headboard that did come in damagedOn 10/31/was applied to her rental agreement on the mattress and platformThe remaining balance is getting applied to her pending rental agreement for the sofa, chair and 55" TV which set up for delivery from the Amelia store this SaturdayBoth of her current accounts: the mattress and platform and the other rental agreement for a laptop are currently due for February 5th, We have extended her due date? on both accounts plus the new rental agreement on the sofa, chair & TV to February 21st, This is giving her days free on her accountsSo all three accounts are due on February 21stAnd they have been set up so the due dates are on the 5th and 21st of the month for all three accountsOnce the furniture is delivered and the rental agreement is signed, if she still wishes to have her account moved we will do so at her requestShe will need to speak to Amanda at the store to work this outAmanda was to call and go over all this information with *** ***We apologize for the poor service she has received in pass and strive to better in the future.Thank you,Nancy D***Facility ManagerRent-2-Own

In response to *** ***'s complaint, I have spoken to the manager of the storeMr*** is a first payment default on his Alienware laptop and cocktail tableHe rented the laptop on 7/31/and has not made a payment sinceHe picked up the table on 8/13/The table had sat on our showroom
floor for over months and we have not had any issues with roachesWe do have a pest control company that comes into our stores on a monthly basis and treats our stores regardlessIt is done every month, year after yearOur manager said he never spoke to Mr*** about jail time or a felonyOur employees are trained properly and this is not how they are trained to talk with customersWe value our customers and strive for customer satisfactionWe tried to work with Mr***, when we asked when could he pay us again and his response was he didn't know and didn't know when he would get paid againWe tried to explain his rental obligation with him and the regional manager tried to call him timesHe called and asked us to pick up his merchandise which was at a different address then what he had given us on his rental agreement As of today, I know the table and laptop have been picked up and the account has been returned
Sincerely

***, I have spoken the District Manager and the Regional Manager over this store on ***? issueI have given them all the information with the complaintThey will be going the Milford store and see what is going on with this accountThe Regional Manager Lee F* will be in contact with *** ***? soon.Sincerely,*** ***?