Jiffy Lube

Revdex.com:
I finally received the title after making numerous of calls to the DMV and to the party in question, I am still very dissatisfied with the amount of time it took to get the title.  I hope that the company improves their customer service and provide proper training to their title department. I will still rate this company a F- on their service.

We would be happy refund the customer for Account #:[redacted]
in amount of $32.98. Please send invoice to this email address and we will reimburse. If this satisfies the customer , please close the case on Revdex.com.Thank You   [redacted]Jiffy Lube MC LLCDirector of Operations East Coast [redacted]
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10548748, and find that this resolution is satisfactory to me. Though I do not agree that they acted in the fasted way possible, I do appreciate the effort that they made after we brought the Revdex.com into the situation. Before Revdex.com was involved, we called numerous times and Will didn't have time to deal with the situation and we waited about 2 weeks with no response on their end before we contacted Revdex.com. Once they received message from Revdex.com, then they were quick to rectify the situation and ordered the parts that were needed, which was much appreciated.
We also have yet to receive any certification regarding a free oil change.
Regards,
[redacted]

What Jiffy Lube can not seem to grasp, is the fact that [redacted] is about one half mile away from the Jiffy Lube [redacted] in Bethel Park.
When I left Jiffy Lube, I had only 3 Lug nuts holding my wheel on. UNSAFE from any point of view! I could not drive, on a Saturday, from Bethel Park to Pleasant Hills
on 3 lug nuts, I was NOT taking my life into my hands, and had no other choice than to go to [redacted]. At least they were able to make it so I had 4 lug nuts holding the wheel on, and I nelieve they did the best they could in a bad situation.
How would Jiffy Lube have felt if I had attempted to drive to Pleasant Hills, the wheel happened to come off causing a multi-vehicle accident in heavy traffic, and possibly inuring people severely? How about law suits Jiffy Lube?
Again I had no choice, and no matter what Jiffy Lube thinks, this was a result of incompetent work to begin with, and they are at fault. Period.
 
Regards,
[redacted]

Thank you for giving us the opportunity to respond to your concerns regarding the repossession of your vehicle through the Revdex.com complaint process. We hope the following information and explanation will answer the issues addressed in your letter.
In your complaint you stated a change in your type of checking account impacted your ability to make payments in a timely manner. Although the banking changes you referenced may have temporarily impacted your ability to remit payments using that account, it is still your responsibility, as the account holder for the above referenced account, to ensure your payments are received within a timely manner. Additionally, our records indicate you previously advised us the reason your account was past due was because you forgot to make your payments.
Our records confirm the above referenced account was in default, as described in Section 26 of your Motor Vehicle Lease Agreement (Lease) and as a result of this default was repossessed by BMW Financial Services on September 5, 2014. At the time of repossession the account was 83 days past due and no payment had been made on the account since June 2014.  Enclosed is a copy of your Lease which outlines the remedies of default in Section 26, part (a) and (e).
As you were advised, to redeem your vehicle, you needed to pay off your account in full by Western Union or certified check on or before September 18, 2014. Since we did not receive the payoff from you, your vehicle was to be sold at auction. Our intent to sell the vehicle is outlined in the enclosed Notice of Sale (NOS) letter, which was sent to you via certified mail on September 8, 2014. As indicated in the NOS, following the sale of the vehicle, you will be billed for the difference between the Gross Early Termination Amount, $28,951.13, and the price received for the vehicle upon disposition. 
We understand your request to continue financing your vehicle with us. However, BMW Financial Services will be unable to accommodate your request to accept the past due payments from you and continue to lease the vehicle to you.
If you have any questions, please contact me, [redacted] at (800) [redacted], Monday through Friday, from 9:00 a.m. to 6:00 p.m. ET, or by mail at either address listed on this letter.

Responsive and courteous. If you ask for something they get it done, even small things. EXCELLENT property managers.

On November 6, 2015 Ms. S[redacted] brought her 2009 Honda Civic into our service center in Simi Valley, Ca on 1515 E. Los Angeles Ave for a Signature Service Oil Change. As part of our Signature Service Oil Change vehicles undergo various test including...

checking for copper in the brake fluid. Although we test brake fluid for moisture and its boiling point, copper testing is the only method recognized by the Motorist Assurance Program (MAP). The new MAP guideline requires brake fluid replacement for vehicles with 200 ppm or more copper in the fluid. Ms. S[redacted]’s vehicle test for more than 200 ppm copper in the brake fluid. This was shown to her using Phoenix Systems Brake Test Strips and its rating chart.
We also reviewed the surveillance footage from the time of the service and found our technician verifying and signing the oil filter. The filter is then given to the technician under the vehicle for installation. The oil filter that we stock for this vehicle is blue in color similar to that of the dealerships. I attempted to get the oil filter that was removed at the dealership, however, it had already been discarded. It is unsure why they assumed the filter had not been changed beside the similarity of the color and size. As a gesture of good faith I offered the customer a full refund as well as the opportunity to review our surveillance footage and various brake fluid testing techniques. The customer accepted my offer for the refund and declined to review the footage or testing. A check was in the amount of $41.79 (forty-one dollars and seventy-nine cents) was mailed to the customer on December 7, 2015. Sincerely, J[redacted] Area Manager

Thank you for giving us the opportunity to address your concerns regarding the amount financed in your Retail Installment Contract (Contract) through the Revdex.com complaint process. We hope the following information and explanation will answer the issues addressed in your complaint.Ms....

[redacted] we regret to learn of your dissatisfaction with your retailer.  Alphera Financial Services is an indirect financing provider to your retailer, Hyundai of Louisville and therefore, is a separate entity from this retailer. Additionally, we were not involved with the process of negotiating your Contract. As an indirect financing company, the Contract negotiated with Hyundai of Louisville is provided to Alphera Financial Services as your lender and we are asked to provide the funds necessary to complete the purchase of your vehicle.  We understand you also have concerns regarding the payments you have made on your account. For your convenience we have enclosed copies of your Contract, transaction statement and amortization schedule. Your Contract provides detail on the amount financed and payment schedule. Your amortization schedule details the interest and principal portions of each of the payments you have made to date.Ms. [redacted] a refinance would establish a new account for your existing Contract. The current payoff on your account, valid until February 21, 2015 is $22,706.57. We do provide refinancing options and would like to discuss this opportunity with you personally, if you would like to go over your refinance options, please contact us at (866) [redacted] Monday through Friday, from 9:00 a.m. to 9:00 p.m. ET, or by mail at either address listed on this letter.We are committed to providing you with the highest level of service. If you have any additional questions, please contact [redacted]  Monday through Friday, from 9:00 a.m. to 6:00 p.m. ET, or by mail at either address listed on this letter.

We have worked with [redacted] on a couple of projects now, our house 8 years ago and a barn addition this year. He works very hard to ensure he delivers what the customer desires. We had to make several revisions to satisfy building permitting, and [redacted] was very accommodating and quick, working with the county to help us get our permit fast. While he is most familiar with El Paso county, he has done work (ours included) for Douglas county properties.

Dear Mr. [redacted]:
 
Thank you for giving us the opportunity to address your rebuttal to our response concerning your request for the refund of the Lease acquisition fee through the Revdex.com complaint process. We regret that our previous responses did not resolve this matter entirely.
 
Mr. [redacted] our response remains unchanged. We are unable to accommodate your requests to prorate and refund the Lease acquisition fee of $725.00 or refund your monthly lease payment of $174.74 as these funds were collected pursuant to the terms of the Motor Vehicle Lease Agreement and in satisfaction of your financing agreement with  BMW Financial Services.
 
Additionally, the amount received from your insurance provider did not exceed of the balance owed to satisfy your debt to BMW Financial Services. Because there was no overage on the payoff we received from your insurance provider, there will not be a refund issued to you. If your insurance company indicated to you they paid more than the amount owed, please work with them directly.
 
We are committed to providing our customers with the highest level of service. If you have any questions, please contact me, Marshall Brown at (800) 578-5000, Monday through Friday, from 9:00 a.m. to 6:00 p.m. ET, or by mail at either address listed on this letter.
Yours sincerely,
 
 
 
Marshall Brown
Senior Account Specialist
BMW Financial Services NA, LLC

In response to [redacted];   Ms. [redacted] contacted the Store Manager [redacted] with the initial complaint (Brakes). [redacted] requested for Ms. [redacted] to bring her vehicle to the shop to inspect the brakes, which was denied by Ms. [redacted]. At this time [redacted]...

Contacted me, [redacted] the District Manager.  I contacted Ms. [redacted] and explained to her that we need to visually inspect her vehicle to confirm her complaint, which is the warranty process. This is when I offer to meet Ms. [redacted] at the service center to personally inspect and make any necessary repairs at no charge to her, she again refused. So, I then requested that she make an appointment with a garage of her choice and to let us know when, so we could inspect and confirm her complaint. After several weeks I received an email from Ms. [redacted] which included some paperwork for repairs made from her dealer. I was never contacted or offered any information to inspect her vehicle. In an attempt to just resolve this on going compliant,  I communicated with Ms. [redacted] requesting a more detailed invoice (Line item charges for the repairs her dealer made) and explained that I could not offer any refund until such documentation was provided. She again refused and to this day I have not received any such documentation from Ms. [redacted].                         Our concern is, that we serviced Ms. [redacted]'s brakes in June of 2016 and over 22,000 miles ago. We were not able to inspect to determine if  it was normal wear, faulty part or installation issue. We offer a warranty for the parts used during her service. After reviewing the paperwork she provide from her dealer, the only parts that were replaced were the rear brake pads, which still had several millimeters of pad service remaining (Stated on the documentation from her dealer). Because of this evidence we cannot meet Ms. [redacted]'s demand for a complete refund of the services we provided. I would gladly consider a refund for the cost of the rear brake pads should Ms. [redacted] provide me with the necessary information.     I appreciate your time in the matter. If I can be of further assistance, Please let me know! Sincerely,[redacted]District managerJiffy lube

Complaint: [redacted]
I am rejecting this response because:The business wrongly assumes that we would contact them with mechanical problems regarding our newly purchased van. The business is known for oil changes, not car repair. We brought our van to [redacted] because we have extended warranty, this extended warranty was voided when [redacted] determined that the damage was caused by a improperly installed oil filter. The district manager of Jiffy Lube went to [redacted] to inspect the vehicle and disregarded professional mechanics. The vehicle may seem to "run smooth" but that is not a mechanic's professional opinion. It does not negate the fact that the engine is damaged and will eventually need to be replaced sooner than we had anticipated. This has put a financial hardship on our family and has caused us an incredible amount of stress and anxiety as we wait for the engine to eventually breakdown.Adding to the eventuality of an engine breakdown is the distance between our home and workplace. We live in Waianae and commute to Downtown, more than 60 miles a day. We have extended the business a courtesy of not airing our grievances on social media or through legal action. Both of these last niceties undeserving as the business has said they will not help nor have they stepped up to assume responsibility of the situation. 
Sincerely,
[redacted]

Thank you for giving us another opportunity to respond to
your issues regarding the way interest has been calculated, as well as how your
payments have been applied, through the Revdex.com complaint
process. We hope the following information will further clarify our...

position on
this matter.
 
The type of financing agreement you have with [redacted]
Financial Services is a simple interest loan. As a courtesy to our retail
customers, we offer payment deferrals to assist with temporary financial hardships.
Originally, we allowed a total of four deferrals during the life of the retail
contract, but recently we made the decision to allow one payment deferral for
each year of the financing agreement. Since your Retail Installment Contract
(Contract) has a six year term, you would be allowed up to six payment
deferrals.
 
Our records indicate a payment deferral was first discussed
in October 2009. At that time, our representative advised each deferral would
add one month to the end of the Contract. Additionally, you were given the
option to pay the interest portion of your monthly payment or to defer the
entire amount. In November 2009, you elected to defer two payments, and in
December 2010, you deferred one monthly payment. In both instances, you chose
to defer the full amount, rather than paying the interest portion. The
statement concerning any charge referred to the cost of processing a deferral.
 
Mr. [redacted], we can confirm that the amortization of your
loan was discussed in December 2012. At that time, you were advised the Contract
you have with us is a simple interest loan. Furthermore, we advised that the
time between monthly payments will affect the amount of interest paid. We
explained the positive effect of paying early as well as the negative effects
of late payments.
 
While we are unable to waive accrued interest, we have
offered to defer two additional monthly payments in an effort to relieve some
of the burden of having a large final payment. If you request two additional
payment deferrals, your maturity date will be pushed back to March 2015.
Utilizing these deferrals would result in a small amount of additional interest
accrual, but it would allow you to continue submitting your usual monthly
payment amount in January and February, and then your final payment in March
for any remaining balance.
 
We are committed to providing you with
the highest level of service. If you have any questions, please contact me, [redacted] Monday through Friday, from 9:00 a.m. to 6:00 p.m. ET,
or by mail at either address listed on this letter.

I am rejecting this response because:I DID NOT GET A CHECK FOR 235.50 AND THE INTEREST WAS NOT DROP OFF FOR PAYING THE CAR OFF AHEAD .

Hello, In response to this complaint I have myself resolved our customer's issue. The vehicle in question has near 400,000 kilometers on it, and the event which occurred was as follows;Oil pan drain plug removed normally.Plug that was removed would not tighten, only thread to a point and loosen...

again indicating drain pan thread damage on arrival.Opted to install new drain plug - tightened better but still not perfect; informed customer.Customer returned noticing dripping from plug - perhaps new plug installed was a dud - replaced again. No changeAssuming mileage and age of vehicle and experience of myself and my technician; we believed that there was no fault on our part and I instructed the customer on how to have the drain pan threads fixedin a manner I 100% believed would cost next to nothing.This was not the case however, and the customer reached out to the Revdex.com before returning to the store once more.Upon learning that the fix would not cost the customer under $50 as I had previously believed, the customer and I worked out a way I could solve this problem for free.I opted to install a "self - tapping piggy back" drain plug (I don't normally offer this option because although it is a PERMANENT working solution, it damages drain pan threads further... and asI have stated before I once thought the fix to be much cheaper than the estimates I was shown.)Plug was installed correctly and the leak has stopped. Vehicle is still serviceable for the foreseeable future.Customer had left my shop happy and appreciative and I apologized for the inconvenience I have caused her and I believe the issue to be resolved 100% Thank you, -Will

The first 2 paragraphs under your complete rights deal with warranty service.
It states that you should return to the service center that performed the service.
It also states that you must retain a sample to support the claim. The dealer did not save anything from their service.

Thank you for giving us the opportunity to address your issue regarding the total loss of your vehicle and payments through the Revdex.com complaint process. We hope the following information and explanation will answer the issues addressed in your complaint.
Ms. [redacted], we...

regret to hear of the accident resulting in the total loss of your vehicle. As indicated in our September 4, 2014 Insurance Settlement Letter to you, at the time of the total loss of your vehicle, the payoff was $28,856.18. We are able to confirm receipt of a settlement in the amount of $21,881.50 from your insurance provider, [redacted] on September 3, 2014.
At that time, we closed your account and billed you for the difference between your payoff and the amount received by your insurance provider. This difference is called a deficiency balance. The deficiency balance for your above referenced account is $8,514.39. Because your account was closed with a balance, our records indicate that we are reporting your account has been transferred to our Recovery section, as well as assigned to internal or external collections.
Our records indicate you elected to purchase BMW Guaranteed Auto Protection at the initiation of your Contract; therefore, in an effort to expedite your settlement, we initiated a claim with your GAP insurance company. In your complaint, you stated you were unaware your GAP insurance was administered by a third party company. We have enclosed a copy of your original BMW Guaranteed Auto Protection contract demonstrating that Safe-Guard Products International, LLC is the administrator of this service. As an indirect financing provider, BMW Financial Services does not administer any warranties or optional products that may be offered to you by your retailer at contract inception.
In your complaint, you expressed your dissatisfaction with the service provided by Safe-Guard Products and the documentation they requested from you. While we are sorry to learn of your dissatisfaction with the request they made from you, should you like to discuss your experience with Safe-Guard Products International, LLC further we would recommend contacting them directly.
Ms. [redacted], on October 27, 2014 we received an estimate in the amount of $6,974.68. This represents an estimate of the amount which your GAP insurance will cover. Until payment is received from Safe-Guard Products International, LLC, this estimated amount will not be reflected on your account. However, once the payment amount is received from your Safe-Guard Products International, LLC we will update your account accordingly. Please be advised that you will be responsible for any balance remaining on your account.
In your complaint you also mentioned concerns regarding the credit reporting for your referenced account. BMW Financial Services furnishes account data to the credit bureaus in compliance with the Fair Credit Reporting Act (FCRA). The FCRA requires that the information provided by BMW Financial Services be accurate. Accordingly, BMW Financial Services does not instruct the credit bureaus to remove derogatory information unless our reporting of that information is inaccurate. In this case, the data BMW Financial Services furnished to the credit bureaus is accurate.
Although we empathize with your situation and appreciate your loyalty, as a financial services provider we are required to report payment histories pursuant to established guidelines and therefore, are restricted from changing any payment history we have correctly reported. We have made the decision to report to the credit bureaus and must report all of our customers based upon the same criteria to maintain the accuracy and integrity of our reporting. Because we have no evidence indicating that our reporting is not accurate, we are unable to we cannot remove the collections indicator from your credit report.
If you have any questions, please contact me,[redacted] Monday through Friday, from 9:00 a.m. to 6:00 p.m. ET, or by mail at either address listed on this letter.

We reviewed the documentation for this complaint, and confirmed the provided information does not change our position on this matter. Thank you, BMW Group Financial Services

I personally spoke with Ms. [redacted] on August 10th regarding the alleged theft from her 2003 [redacted] during her Jiffy Lube service on August 2nd. During our conversation, Ms. [redacted]...

told me she did not file a police report at the time because she did not think of it . Our company has offered to assist the police investigation and our district manager has offered to meet the police to view the video from the service of her [redacted] . Additionally, I offered Ms [redacted] a $200.00 gift card that could be used towards future Jiffy Lube services at any location in compensation for the amount of the alleged theft . She refused the offer at that time. Please have her call me directly if she wishes to accept our offer. Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted]