Jiffy Lube

Thank for responding back, In the mean time I have contacted a lawyer in the meantime, And when and if I do I will have him/her to contact you in regards to this matter...........Thanks

Thank you for contacting us in regards to [redacted] s complaint
We have received the information from Ms [redacted] concerning her claim
against Jiffy Lube on her Jeep Patriot.
As Ms [redacted] indicated in her letter to your office, our...

customer
service representative has communicated with her multiple times over
the past eight months. I personally spoke with her on June 12th
regarding the reimbursement of her repair and cleaning bills We have
received her repair bill from [redacted] from invoice
date October 4 2013 The receipt was re—printed on December 18 2013
The mileage at the time of the repair was 24 432 miles which is 6 715
miles after the Jiffy Lube service on June 27th The repair bill from
[redacted] does not indicate any problems or issues with
the vehicle The receipt is for a normal oil change service and air
filter replacement We also received Ms [redacted] s cleaning bill from
Cunningham Chrysler The dealer performed a full detail on her Jeep
Patriot on March 27 2014 at 30 870 miles The vehicle was driven 6 438
miles since the [redacted] service and 13,153 miles since
the Jiffy Lube service. As I stated during my conversation with Ms.
[redacted] on June 12th we would need a statement from her mechanic
explaining what they found wrong with the car during their October 4th
service. We have no indication anything was found unusual when [redacted]
saw the vehicle for the oil change service We need
to verify the cleaning and repairs are related to Jiffy Lube service
from June 27 2013.
We value Ms. [redacted]’s business and understand how frustrating
automotive problems can be. Furthermore we realize that we are human
and sometimes make mistakes. However, I hope you understand that we
cannot pay for damages until we have verified the cause of failure
Thanks again for contacting us and if you have any questions please
feel free to contact me

The first application was submitted with errors. The co applicant will submit their own application in the next few months once his credit report updates. The income discrepancies is due to best estimates I provided based on multiple streams of income which I receive including; work, rent, dividends, and other investments. I can prove my income with pay stubs and bank deposits. I was trying to give my best estimate when the broker asked me what my total income was. The 15,000 is rent and dividend income for the year. My work income varies from 78,000 to 87,000 per year depending on overtime. I'm willing to send or bring proof and documentation to the local dealership in New York or New Jersey where the application was submitted to get an approval. The application was submitted multiple times by the broker with lower costs in an attempt to get an approval. I wasn't aware how many times exactly.Can we resolve this quickly somehow?

Thank you for your letter regarding the proposed payment arrangements
for the above referenced account.  We
hope that the following information and explanation will answer the issues
addressed in your Revdex.com complaint.
 
We appreciate you taking the...

time to speak with us regarding
the status of your referenced account. 
As we discussed on December 16, 2014, the following arrangements have
been made to assist you with bringing your payments up to date. BMW Financial
Services has deferred your October 2014 and November 2014 payments to the end
of your financing agreement. Your next payment will be due on December 20, 2014.  As agreed, you have also scheduled a payment in
the amount of $264.51, to be posted on December 26, 2014. This payment will
satisfy your December 20, 2014 due date. After this payment is posted to your account,
you will have a remaining monthly balance due of $129.00. This amount consists
of late charges and returned item fees.
 
Ms. [redacted], again, it was a pleasure speaking with you and if
you have any questions regarding the outlined arrangements, please contact me, [redacted] at ([redacted], Monday through Friday, from 9:00 a.m. to 6:00 p.m. ET, or by mail at either address listed on this letter.

[redacted] contacted us this morning (1/27/13) letting us know he had had a problem with his car that he thought it was caused by our servicing of it.  It appears he at nearly the same time contacted the Revdex.com and sent our corporate office a copy of his complaint.
As soon as we...

were aware of this complaint we called the dealership where he told us where his vehicle was and found out what they thought was the problem.  The [redacted] and  ** talked to [redacted]  and then reviewed the video of the service where it was determined that we had spilled oil on his vehicles engine, them tried to clean it up and apparently failed.  We then called the dealership back and asked them to repair his car ASAP and that we would pay the bill.   We then called [redacted] back and told him that after reviewing the video, it appeared we did spill some oil on his engine and that it certainly could have caused his problem and that we would pay the bill.  HIs car will be finished in the afternoon.  He also asked us to refund the money he had paid for his service and we also agreed, as it seemed the right thing to do.
I do apologize that [redacted] has had this problem and just hope he gives in the future he gives us a chance to prove we are better at this than we just demonstrated.  Along with paying the dealership, refunding him his money we will in-close a gift certificate for a future service to prove we are better at this then recently demonstrated.
Sincerely,
Charles Wixson
VP of Operations

Thank you for giving us the opportunity to address your issue regarding the way we are reporting your payment history to the credit reporting agencies through the Revdex.com complaint process. We hope that the following information and explanation will answer the request addressed in...

your complaint.
Ms. [redacted], we are sorry to hear of the accident resulting in the total loss of your vehicle. BMW Financial Services is committed to reporting accurate information to the credit reporting agencies regarding the payment experience we have with our customers. In an effort to resolve your request, we researched your account and verified that zero payments were received 30-59 days past due. Additionally, we verified we received your Star and Shield Insurance Exchange settlement of $29,102.80 on November 7, 2014. However, this settlement was insufficient to satisfy your account balance, leaving you with an outstanding insurance deficiency balance of $5,718.33.
When a balance remains due after a total loss, we will report that the account is current with a notation that the collateral was released by the creditor, and a balance is remaining. As a courtesy, we will continue to report this status for 12 months from the date of the total loss, allowing you time to make payment arrangements for any unexpected balance. If the account is paid off within the 12 months from the date of loss, we will update the account to closed and paid in full. If the insurance deficiency is not resolved within this timeframe, the account will be reported as having been transferred to collections. We have submitted an update to the credit reporting agencies to ensure they are reporting your account correctly as current.
We understand you purchased GAP insurance that may cover the total amount of the deficiency balance owed. Again, if you have any questions in regards to the GAP insurance claim, please contact your GAP administrator; [redacted] Protection Corporation, either by mail P.O. Box [redacted] Atlanta, GA 30356 or by telephone ###-###-####. We are not expecting you to pay the balance with your own funds pending the payment from your GAP provider. We apologize for this confusion.
BMW Financial Services has made a decision to report the payment history of our customers to the credit reporting agencies and furnishes account data to the credit bureaus in compliance with the Fair Credit Reporting Act (FCRA). The FCRA requires that the information provided by BMW Financial Services be accurate. Accordingly, BMW Financial Services does not instruct the credit bureaus to remove derogatory information unless our reporting of that information is inaccurate. As we stated earlier, we are confirming with the credit reporting agencies that your payment history is being reported accurately.
If you have any questions, please contact me, [redacted] at ###-###-####, Monday through Friday, from 9:00 a.m. to 6:00 p.m. ET, or by mail at either address listed on this letter.
Yours sincerely,
 
[redacted]
Senior Account Specialist
BMW Financial Services NA, LLC

The lease only commenced on 24 Dec 2014 and was back dated to 08 Dec 2014 by BMW which is illegal.Also 2 only used the car for 2 days before it was totalled and they need to refund me the $725 set up fee.Also I was charged 3 payments instead of 2 payments, and I also paid $90 extra on the car.

Thank you for giving us the opportunity to address your issue regarding a loan application through the Better Bureau complaint process. We hope that the following information and explanation will answer the issues addressed in your letter.
We regret to hear that a third party attempted to obtain vehicle financing using your personal information. Please be advised, BMW Financial Services is a separate financing entity from the independently owned BMW centers. We do not oversee direct sales transactions that take place at individual BMW centers. Additionally, we are unable to provide further information regarding the exchange of your personal information that took place at a BMW center.  
You state your credit has been ruined as a result of the attempt to obtain financing using your personal information. Our records indicate we are not reporting information to Experian, Innovis, Equifax, or TransUnion regarding the above referenced account. Therefore, this account should not appear on your credit report. If you have evidence that the above referenced account appears on your credit report, please provide us with this documentation so we may further research this matter.  You may send this information to us by email to [redacted] by fax to (866) [redacted], or by mail to either address listed on this letter.
If you have any questions, please contact me, [redacted] at (800) [redacted], Monday through Friday, from 9:00 a.m. to 6:00 p.m. ET, or by mail at either address listed on this letter.

They changed the wrong brakes and will not accept responsibility and quoted $260 to correct it. No issues prior to brake change!I've been taking my car to Jiffy Lube Store #892, (which is located at 4620 Jonesboro Rd 30291, not whats listed here)for 3 years. Service records will show that I am always on time with car maintenance; I trusted them with my car! August 7- I went for an oil change. They told me that my back brakes were on 20% and the front ones were 80% and I should replace the back ones soon. August 27- I returned for back brakes. They (for sure [redacted], didn't get the other names) assured me that it was no longer my back brakes but my front ones that needed to be replaced. They said that I still had plenty of life in the back ones and because I trusted them and know very little about cars, I agreed.August 29- I heard weird noises but decided to give it some time since new brakes squeak. October 15- I returned to the store to have the noise (which got significantly worse) checked out. I was told 30 minutes but had to wait an hour and 30 minutes. [redacted] (District Sales & Operations Manager) advised me that he had to shave down the rotters or something and now the problem should be fixed.October 16- The noise was WAYYYYY worse!!! It sounded like bubbles or a loud screeching sound, however I am a working single parent and did not have time to take it back until my off day.October 23- I returned to have my brakes looked at AGAIN! The brake specialist (who says he was off when I got them done) test drove my car and had a conversation (in front of me) about who did my brakes ([redacted]) and they agreed that they were done incorrectly and he heard the noise I spoke of. He also advised me to return at 8am and he would replace them for me.October 24- Returned at 9:20am only to be told that the brake specialist wasn't at work yet and that I could wait on him or continue to drive on messed up brakes. He FINALLY arrived close to 10:20am. After further inspection (which I did NOT see him test drive or move my car AT ALL), they called me out to say my back brakes are metal to metal. [redacted] quoted me $260 to correct the issue. I feel as though they are taking advantage of me because I am female and was so trusting of their advise and services.Either they lied and changed the wrong brakes in an attempt to make me spend money on the back brakes sooner than needed OR they messed something up with all the attempts to correct the problem. They allowed my daughter and I to leave multiple times with substandard brake job and my car BARELY stopping.I am very upset, as I've taken GREAT care of my car for 3 years and now $145 later, I can't even stop and now they want to deny responsibility! I am requesting a FULL refund and copy of my vehicle service history!Desired SettlementI am requesting a FULL refund and a copy of my vehicle service history for as long as I've been a customer there! I would like to have brakes so that I can stop, but no longer trust them to work on my car.Business Response January 12, 2016Via Internet Revdex.comAttn: Complaint DepartmentRe: [redacted] Case #XXXXXXXXDear Complaint Department:Thank you for contacting us in regards to [redacted]'s complaint.Our customer service representative investigated Ms. [redacted]'s situation when she filed her complaint in October regarding her Jiffy Lube service on August 27, 2015. We also spoke with the district manager, [redacted] who inspected her 2011 Dodge Avenger. During the August 27th service, the front brakes were replaced on her vehicle because they were worn. Ms. [redacted] returned to the Jiffy Lube store in October complaining of brake noise and the rear brakes were also found to be worn. Mr. [redacted] offered if Ms. [redacted] provided the brake parts he would install them at no labor cost. Ms. [redacted] refused our company's offer when our district manager offered and when our customer service representative offered during their conversation on October 27th. Our company has no record of brake work being performed on her Dodge Avenger prior to the August 27th service and Ms. [redacted] did not state she had ever had brake work done on her vehicle prior to the Jiffy Lube service. Considering the vehicle had 73,554 miles on it, it is very possible both front and rear brakes pads were in need of replacement. Thank you again for contacting us and if you have any questions please feel free to contact me at XXX-XXX-XXXX Ext: 300.Best Regards,[redacted]Customer Service ManagerConsumer Response This is my second complaint for the same issue. I was a loyal customer of this Jiffy Lube location. August 27th they changed my front brakes when they initially told me the back ones were bad. Immediately after driving off, my car was making weird noises and barely stopping. I went back multiple times to have the issue resolved. The team even admitted fault and told me to return when the "brake specialist" was there so that he could fix it. When I returned, the district manager was there and quoted me $260+ to fix the problem. I filed multiple complaints and there was no resolution. EXACTLY 5 months later, my car would not stop. I went to [redacted] and they replaced the front brakes. My new service receipt reflects the poor condition my 5 month old brakes were in.Product_Or_Service: Front brakes Consumer's Desired Resolution:DesiredSettlementID: Other (requires explanation)DesiredSettlementID: RefundI want a FULL REFUND for the service failure I received on August 27 as well as the amount I had to pay to have the issue resolved at another establishment. When I called Jiffy yesterday, the manager advised me that those brakes were under a 2 year warranty. I went back several times to have the issue resolves, why not fix it? ESPECIALLY if it were under warranty.Final Business Response February 17, 2016Via Internet Revdex.comAttn: Complaint DepartmentRe: [redacted] Case #XXXXXXXXDear Complaint Department:Thank you for contacting us in regards to [redacted]'s complaint. Ms. [redacted] sent me a fax yesterday of her [redacted] paperwork dated January 7th and at the time the mileage on the vehicle was 79,153. The paperwork she took pictures of and sent into your office were from January 25th and her Dodge Avenger had 79,741 miles on it. So obviously there are two sets of paperwork from [redacted] There is no mention of brakes on the paperwork from January 7th. During my conversation with Ms. [redacted] today, I asked her for a faxed copy of her January 25th [redacted] paperwork. Ms. [redacted] stated there is only one set of bills from [redacted] I explained to her the different dates and mileages on the paperwork and she proceeded to yell and cuss at me. I asked her to please stop yelling and cussing and she said she could cuss and there was nothing I could do about it. I told her again I could not fully investigate the claim without all the paperwork. Ms. [redacted] continued to cuss and said she would file a different claim with the Revdex.com and hung up the phone. As I am sure you can understand, until we are able to fully investigate her claim with all her paperwork, we cannot offer any reimbursement to Ms. [redacted]. Thank you again for contacting us and if you have any questions please feel free to contact me at XXX-XXX-XXXX Ext: 300.Best Regards,[redacted]Customer Service Manager

Employees at the store broke my dipstick off, Disconnected a hose from the engine, did not change the oil filter, and soiled the air filter.I went to the Jiffy Lube at 3925 Western Blvd Raleigh, NC XXXXX. I checked my oil before coming. I went thru the system like normal checked out. While I was there I witnessed them take out my air filter, rub it on the engine, come back and tell me it was dirty. Ive seen this before so I wasnt all that shocked. I left. I went to [redacted] to buy a K&N air filter so that this couldn't happen to me again. Upon opening my hood I discovered that my Dipstick had been broken off flush with the end of the tube, I took pictures to prove it. Additionally a hose from the air filter to the engine had been disconnected. I returned to the Jiffy Lube and confronted the manager about damage. He pointed out that they had put damaged on arival on the recipt. I was not told informed of this supposed preexisting damage. I wanted the handle back and they gave it to me. So if it was damaged on arrival how did they have the handle and the dipstick was broken off flush with the tube? How would the broken piece stay attached if it was broken flush. I had to pay 100 dollars to have the dipstick removed and another 20 for a new dipstick. If I had not caught the fact they disconnected a hose, that could have cost me an engine. Upon further investigation I discovered a considerable ammount of road grime on the oil filter for being changed that day. I was charged full price and not informed of this action. A dirty filter could cause long term damage to the car. I have employee numbers [redacted] and [redacted] that worked on my car and the "quality inspection was done by [redacted] I have pictures of the oil filter as well. The date of the oil change was today 3/21/2014. Desired SettlementI would like a refund of the purchase price at least 86.34 And if possible reimbursement of the cost of removal for the damaged dipstick and replacement of 121.67- More info received from the consumer 2014-03-26I was contacted by Jiffy Lube Corporate and was offered a 200 dollar jiffy lube gift card to resolve the problem.More info received from the business 2014-03-26 March 26, 2014Via Internet Revdex.com Attn: Complaint DepartmentRe: [redacted] - #[redacted]Dear Complaint Department:Thank you for contacting us concerning Mr. [redacted]'s complaint.We have researched the situation and our customer service representative spoke with Mr. [redacted] today. We offered to send him a $200 gift card that he can use for future services at any of our Jiffy Lube facilities. Mr. [redacted] accepted our offer and the gift card will be mailed tomorrow. We appreciate your efforts in helping us retain our customer.Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted].Sincerely,[redacted]Customer Service Manager

I brought my 2000 Toyota Solora to this Jiffy Lube location on 4/13/2014 for a routine oil change. The oil change was completed and I paid $45.85 for the service. On 4/26/2014 I had to take the same vehicle to [redacted] in [redacted] to have my brakes looked. The service consultant called me into the service area to show me that excessive oil was leaking from my vehicle. He asked me who changed my oil and I told him it was done at Jiffy Lube. He informed me that the oil filter was not tightened securely, so that is why the oil is leaking out. They tightened the oil filter and added two quarts of oil back into my vehicle. They suggested that I go back to Jiffy Lube, because they didn't perform the correct service. He also told me that if the oil filter came off, my engine could have been destroyed. I proceeded to go to Jiffy Lube and I spoke to [redacted] the manager. I told him what happened, but he requested a written statement from [redacted] I went back to [redacted] and had the service consultant write me statement of what they found when I brought my vehicle to their facility. I then went back to Jiffy Lube and showed [redacted] the manager the statement, but he asked one of his service techs to look at my vehicle. He show the excessive amount of oil all over my engine, which he only offered to give me a free oil change. I requested to have half my money refunded to me, because I was not comfortable in using their service anymore. The manager didn't even take time to look at my vehicle and he refused to give my a partial refund and he basically blew me off as I was talking to him. He was very scarcastic and he didn't care about the condition his techs left my vehicle. I still want my partial refund, because I don't trust him or his service techs with my vehicle. Jiffy Lube should be investigated regarding their service practices, becuase there are so many other people who have had the same experience and management nor corporate does nothing about it. My last statement is based on all the complaints listedProduct_Or_Service: Oil ChangeDesired SettlementDesiredSettlementID: RefundThe oil change was $45.85 and I was only asking for half that amount. Now I am looking for a full refund, because they didn't perform the service they promised. My vehicle could have been ruined, due to their negligence.Business Response May 12, 2014Via Internet Revdex.com of Eastern NCAttn: Complaint DepartmentRe: [redacted] Case #XXXXXXXXDear Complaint Department:Thank you for contacting us in regards to [redacted]'s complaint.Our customer service representative spoke with Mr. [redacted] and agreed to refund him the $45.85 which he paid Jiffy Lube for the service on April 13th on his 2000 Toyota Solara. He should receive the check within one week. I apologize for any inconvenience this has caused. Thank you again for contacting us and if you have any questions please feel free to contact me at XXX-XXX-XXXX Ext: [redacted]Best Regards,[redacted]Customer Service ManagerConsumer Response I did speak with the gentlemen at Jiffy Lube Corp office and I did agree to the full refund.Thank you for your assistance.[redacted]

I took my car to Jiffy Lube #61 to have my fuel injector replaced as stated by the diagnostic test done by [redacted] Nissan. A friend suggested I take my car to the jiffy lube at [redacted] because his friend [redacted] is the Manager. the fuel injector was not replaced. the work that was done included spark plug replacement and cleaning a coil.replacing the fuel injector was the work that needed to be done to pass emissions and take care of the check engine soon light being on. [redacted] and jiffy lube are guilty of fraud because the work I requested was not done. after talking to a couple of other jiffy lube locations the type of work I needed done is generally not something the company usually does.the customer service manager [redacted] at team lucor in raleigh,nc per the vp [redacted] offered me on 04/19/2016 a partial refund of $79 I need a full refund of $352.43 and my car fixed.Desired Settlementrefund and correct work doneBusiness Response May 9, 2016Via Internet Revdex.comAttn: Complaint DepartmentRe: [redacted] Case #XXXXXXXXDear Complaint Department:Thank you for contacting us in regards to [redacted]' complaint.Our customer service department investigated Ms. [redacted]' situation when she filed her complaint regarding her January 31st Jiffy Lube service on her 2006 Nissan Sentra. According to our company's records, this was the first time this vehicle has been serviced at any of our Jiffy Lube stores. At the time of the service her vehicle had 250,329 miles on it. According to Ms. [redacted] statement to our office on March 9th, her friend who is an attorney discussed the necessary repairs with the store manager,[redacted], prior to taking her Nissan Sentra to the Jiffy Lube store. Ms. [redacted] also stated her friend and Mr. [redacted] knew each other personally and the repairs at Jiffy Lube were less expensive than the estimate from [redacted] Nissan who initially diagnosed the problems with her Sentra. During the Jiffy Lube service, the cylinder 2 coil was replaced with the spark plug and the fuel system was cleaned. According to Ms. [redacted], her friend paid the $352.43 invoice at Jiffy Lube and she did not sign anything. The service at Jiffy Lube was performed correctly and her Nissan Sentra will benefit from the work performed on her vehicle. Unfortunately, Ms. [redacted]'s vehicle is still not performing correctly because additional repairs need to be completed. During our conversation on March 29th, Ms. [redacted] told me she has taken the vehicle to different mechanics trying to get the car to pass the state inspection but it still will not pass. She also told me last year she got a waiver from the State of [redacted] because she paid $800.00 for repairs to fix her vehicle and it still would not pass inspection. She stated she was trying to get the same waiver this year. Unfortunately, our company cannot give a full refund to Ms. [redacted] since the Jiffy Lube was performed correctly and the work was agreed upon by Ms. [redacted] friend. We understand her vehicle is still failing, but our company cannot be responsible for damages to her car we did not cause. On a customer service basis, I offered Ms. [redacted] a refund of $79.99 for the fuel system cleaning from her January 31st Jiffy Lube service. We cannot refund her entire Jiffy Lube service since the work was performed correctly and the parts installed are still on her Nissan Sentra. During our April 19th conversation, Ms. [redacted] refused our offer, instead asking for a full refund and for our company to pay to have the fuel injector replaced. This request is obviously ridiculous since the fuel injector was damaged prior to the Jiffy Lube service. If Ms. [redacted] would like to accept our $79.99 reimbursement offer, please have her contact our office directly.Thank you again for contacting us and if you have any questions please feel free to contact me at XXX-XXX-XXXX Ext: 300.Best Regards,[redacted]Customer Service ManagerConsumer Response My friend who is an attorney sent [redacted] a copy of the diagnostic from [redacted] Nissan stating the car needed a cylinder 2 fuel injector. From that I don't know how[redacted] and the staff at Jiffy LUbe did the work that was performed. That is not the work I needed done. I don't know if it is fraud or total incompetence that a repair shop cannot read and understand an invoice from a car dealership. I will be sending over 2 documents the [redacted] Nissan invoice and the Jiffy Lube invoice.Final Business Response June 9, 2016Via Internet Revdex.comAttn: Complaint DepartmentRe: [redacted] Case #XXXXXXXXDear Complaint Department:Thank you for contacting us in regards to [redacted]' complaint. We have received her rebuttal comments from May 12th. I am unclear how to respond to her most recent comments. Without any new information our company decision and offer will not change. As stated in the previous letter to your office, her friend who is an attorney discussed the necessary repairs with the store manager,[redacted], prior to taking her Nissan Sentra to the Jiffy Lube store. Ms. [redacted] also stated her friend and Mr. [redacted] knew each other personally and the repairs at Jiffy Lube were less expensive than the estimate from [redacted] Nissan who initially diagnosed the problems with her Sentra. Ms. [redacted] was not involved in the discussion regarding thethe approved repairs on her Nissan Sentra. Additionally, her friend paid the $352.43 invoice at Jiffy Lube and she did not sign anything. Based on these facts, it is our company's believe Ms. [redacted]' friend was satisfied with the work performed by the Jiffy Lube store. The service at Jiffy Lube was performed correctly and her Nissan Sentra will benefit from the work performed on her vehicle. Unfortunately, our company cannot give a full refund to Ms. [redacted] since the Jiffy Lube was performed correctly and the work was agreed upon by Ms. [redacted]' friend. We understand her vehicle is still failing, but our company cannot be responsible for damages to her car we did not cause. On a customer service basis, I offered Ms. [redacted] a refund of $79.99 for the fuel system cleaning from her January 31st Jiffy Lube service. We cannot refund her entire Jiffy Lube service since the work was performed correctly and the parts installed are still on her Nissan Sentra. During our April 19th conversation, Ms. [redacted] refused our offer, instead asking for a full refund and for our company to pay to have the fuel injector replaced. This request is obviously ridiculous since the fuel injector was damaged prior to the Jiffy Lube service. If Ms. [redacted] would like to accept our $79.99 reimbursement offer, please have her contact our office directly.Thank you again for contacting us and if you have any questions please feel free to contact me at XXX-XXX-XXXX Ext: 300.Best Regards,[redacted]Customer Service Manager

Got an oil change at the above shop on 17MAR16. A week later, I ran out of washer fluid. Was supposed to be topped off, so checked it out under the hood and discovered none of my fluids was topped off! Checked the oil and discovered that it was dirty AND about a quart low. Called the office and was told by the manager on duty that he remembered my car and had watched it be serviced. He said, if my engine was dirty the oil would become dirty right away. He had no idea why the oil was low. I asked to come in and have them service the car for real this time. He did not respond. I called back a few days later and a woman at the desk took my name and number but the manager never called back. In frustration, I went to a mechanic who looked at the oil. He said although he could not prove it, in his opinion the oil had not been changed and none of the fluids was topped off. I had to have my car serviced today - 13APR.Product_Or_Service: Oil ChangeDesired SettlementDesiredSettlementID: RefundI am requesting a refund of $37.64. I paid for a service I did not receive.Business Response May 3, 2016Via Internet Revdex.comAttn: Complaint DepartmentRe: [redacted] Handli - #XXXXXXXXDear Complaint Department:Our customer service representative called Ms. [redacted] on April 21st and left her a message. As of the writing of this letter, we have yet to hear back from Ms. [redacted] We would be more than happy to further investigate Ms. [redacted] claim and resolve her situation. Please have her contact us to discuss a resolution.Thank you again for contacting us and if you have any questions please feel free to contact me at XXX-XXX-XXXX Ext: 300.Best Regards,[redacted]Customer Service Manager

My daughter was being proactive by having her oil changed before she drove home from college. When she arrived home I noticed oil on the driveway under her car. I went out and cranked the car and the oil light came on so I checked the oil level and nothing appeared on the dip stick. I looked under the car and oil was all around under the vehicle.I filed a complaint with Jiffy Lube online and received a call the following day. I was told to have the vehicle towed to the Mazda dealer and have a diagnostic performed on the vehicle. This was completed and the dealer said there was metal shavings in the oil pan, the drive chain was loose and the engine was noisy and it needed to be replaced. Jiffy Lube (Lucor) sent an independent inspector to check the vehicle. They reported that there was nothing in the oil pan and that the engine ran fine. I asked [redacted] with Jiffy Lube for the independent report and he refused to provide a copy. I was told by the District Manger that the vehicle had been repaired and all was paid. When I tried to pick up the vehicle nothing had been paid and the dealer would not release the car. I have now been without my vehicle for a week and had to rent a car for transportation.I do not understand why Jiffy Lube will not provide me with all the inspection reports if they indicate there is no damage to my vehicle. The Mazda dealer has already indicated the engine was damaged and we have pictures of the metal shaving in the oil pan.Product_Or_Service: Oil changeOrder_Number: [redacted]Account_Number: Inv # XXXXXXXXDesired SettlementI would like for Jiffy Lube to provide all inspection reports and have an independent party review the results and to provide and honest report on the findings and suggest settlementBusiness Response February 8, 2016Via Internet Revdex.com Attn: Complaint DepartmentRe: [redacted] Case #XXXXXXXXDear Complaint Department:Thank you for contacting us in regards to [redacted]'s complaint. Ms. [redacted] brought her 2008 Mazda CX-7 in for an oil change to our facility on January 29th. Our corporate office was made of the issue with the service on February 2nd. At this point in the investigation, our company sent out a third-party independent inspector from Executive Auto Inspections, a nationally known inspection company, to inspect the engine on the Mazda CX-7. The inspector went to Keffer Mazda on February 3rd. The inspector found no visible metal debris inside the oil filter. There was oil blownback on the undercarriage of the vehicle indicating oil loss from the oil filter. The vehicle was started and the engine was quiet with no abnormal engine noise. The oil was drained from the engine and no metal debris was visible. Based on everything the inspector observed he found no engine failure at this time. Based on the inspector's findings, our company offered Mr. [redacted] a warranty letter stating our company would cover future repair costs which could be shown to be attributable to the January 29th Jiffy Lube service. Mr. [redacted] refused the warranty letter during a conversation with our customer service representative on February 5th. Keffer Mazda received a check on February 6th at 8:30 in the morning for their diagnosis on the Mazda CX-7. If Mr. [redacted] has other related expenses he wants to be reimbursed for, please have them faxed to my attention at XXX-XXX-XXXX. We understand automotive problems can become frustrating. In addition, we are not in the business of alienating our customers. But as I am sure you can understand we simply cannot pay for repairs if engine failure is not verified. Thank you again for contacting us and if you have any questions please feel free to contact me at XXX-XXX-XXXX Ext: 300.Best Regards,[redacted]Customer Service ManagerConsumer Response I request that Jiffy Lube provide both the warranty letter and the written diagnostic provided to them by Executive Auto Inspections. I think it is only fair that they provide a written document stating there is no issue with the engine.Final Business Response [redacted] NC XXXXXDear. Mr. [redacted]Please accept this letter as agreement that Lucor, Inc., the franchise operator for the Jiffy Lube store that serviced your 2008 Mazda CX-7, will cover repair costs and reasonably related costs( such as car rental) for any damages to your vehicle which can be shown to be directly attributable to the service performed by our company on January 29, 2016 at store #2722 in Greenville, NC. On behalf of the company, I apologize for the trouble you have experienced due to this incident. Please let me know if I can be of further assistance in the future. Sincerely,[redacted]Customer Service ManagerXXX-XXX-XXXXx300

Jiffy Lube did not sufficiently attach air intake valve on 22DEC13 service. On December 22, 2013 my 2000 Honda Accord received an oil change at the 2909 Raeford Rd location. On May 29, 2014, [redacted] NC received a large amount of rainfall. The flash flood like conditions required me to drive through standing water, approximatly 4-6 inches. After the storm, I noticed that my car was experiencing throttle issues. I took my vehicle to my mechanic and he said that I should take it back to whomever did the oil change as they didn't attach my air valve correctly. According to the non-bias third party, the air valve was very loose making it easy for water to enter. The standing water was splashed up and sucked into the air valve which then impacted the throttle control. I filed a complaint with Jiffy Lube and they said it had been "too long" but did not deny the negligence. I spent over $600 in car repairs due to a mistake on Jiffy Lube's account.Desired SettlementI would like them to compensate me for the repairs due to their negligence in attaching the air valve which required the throttle control to be replaced.

On April 29, 2016, I went to Jiffy Lube, store #131, to get the oil changed in my 2001 Toyota Camry (167,956 miles). Shortly after getting the oil changed, I could smell exhaust or a burning odor when I turned on my AC in the vehicle. Over the summer months, I would selectively turn on the AC because of the smell but eventually, I took it to [redacted] because my check engine light came on. On September 6, 2016, I had an appointment with [redacted] and before they put my car on the lift to be diagnosed, the mechanic asked me to come outside so that he could show me something. When I looked under the hood, my engine's oil cap was sitting off to the side, under the hood and had been there since Jiffy lube "serviced" my vehicle 4 months prior. The mechanic pointed out all the oil sprayed into my engine, radiator and on all parts under the hood. He also pulled out the oil stick and showed me that there was no oil in my car. I had been driving my vehicle for over 4 months with the oil cap off of the engine. The same day, I took my car back to Jiffy Lube Store #131 and asked to speak to management. I spoke with [redacted], the assistant manager of that location and told him what [redacted] discovered. I told him that I had my invoice from the last time I was there and he asked to see it. I told him that there was no oil left in my car and that they needed to do some initial rectifying of the matter by putting oil in my car, changing the filter and wiping down under my hood where all the oil sprayed. He said they would do that but when I told him that I wasn't going to pay for it, he became hesitant about wanting to help me. After petitioning for a few more minutes as to why I should not have to pay, then he decided to do the service free of charge. Before I left, I asked to fill out an incident report and asked for a copy of it for my own records. My concern is residual damage that my have occurred because I did not have oil in my car because of their negligence and anything that may occur later on because of this.Product_Or_Service: Oil Change ServiceDesired SettlementI would like for them to fix/pay for whatever is making my check engine light come on and I would like for them to be liable for any repairs that may occur with the engine in the future because it could be a result of them not putting the cap on my oil reserve and me driving around like that for 4 months. Business Response September 23, 2016Via Internet Revdex.comAttn: Complaint DepartmentRe: [redacted] Case #XXXXXXXXDear Complaint Department:Thank you for contacting us in regards to [redacted]'s complaint. We have received the information from Ms. [redacted] concerning her claim against Jiffy Lube on her 2001 Toyota Camry.After receiving the letter from your office, I personally spoke with Ms. [redacted] on September 15th. During the conversation, Ms. [redacted] told me she would fax in the diagnosis from [redacted] from September 6th. As of the writing of this letter, we have yet to receive the information from Ms. [redacted]. Once I receive and review the paperwork, I will contact your office to inform you of our company's decision. We value Ms. [redacted]'s business and understand how frustrating automotive problems can be. Furthermore, we realize that we are human and sometimes make mistakes. However, I hope you understand that we cannot pay for damages until we have verified the cause of failure. Thanks again for contacting us and if you have any questions please feel free to contact me at XXX-XXX-XXXX Ext: 300.Best Regards,[redacted]Customer Service Manager

After seeing this business advertise an oil change including tire rotation, vacuuming and [redacted] window cleaning for $36 dollars I decided to call the manager directly and ask how much additional it would be for synthetic oil for my[redacted]. Mr [redacted] told me it would be between $31 and $40.00. I purchased the coupon and went to the business where I was sent to the waiting room to sit for a full 15 minutes while two guys looked all over my car and wrote notes. After 15 minutes Mr [redacted] ran an estimate for me to sign stating it would be $170.00....(but that this was before the [redacted]. He said it would "be around $50.00 when we are done) I advised we had just spoken on the phone and he had told me up to $40.00 additional. He said he was just estimating so I told him he should say 'between 30 and 50' in the future. He said he was just guessing. I advised if he was the manager I am calling him with a specific question he should KNOW! He then told me he would add a $10.00 off coupon if I was so miffed about it !!! Well. I just think a manager should know what range he is quoting ! So when the job was completed he gave me a bill for $83.02 and said,"your car needed extra oil". I must have missed the part where he reviewed my car for 15 minutes up front and THEN told me $50 and now when he is done it is double what he originally quoted. He repeated that my car needed more oil..I advised I was expecting a $76 dollar oil change(I always have paid around %80) and he should have told me the price had doubled before he did any work on my car ! Well my keys were held hostage and both he and his assistant manager could not figure out how to cash me out. This alone took 20 minutes and I had to reschedule my date. Then I get in my car and NO window treatment/cleaning and NO interior vacuuming,yet he had marked the invoice completed. I filled out a grievance to corporate and [redacted] called me today asking me what I expected him to do. I told him I expected to pay what I was quoted he advised me Not Happening!Product_Or_Service: oil changeAccount_Number: [redacted]Desired SettlementI want the district manager to be aware of the baiting and switching and training issues,assuming he ([redacted] at [redacted]) does not already know or support these practices. I also do not want anything free despite the horrendous experience and will pay the $76 dollars but I am disputing the baiting and switched price. The 'customer service' representative for Jiffy Lube said my resolution included no restitution but I MIGHT hear from the district manager who deals with employee issues! :)Business Response September 24, 2014Via Internet Revdex.comAttn: Complaint DepartmentRe: [redacted] - #[redacted]Dear Complaint Department:Thank you for contacting us in regards to Ms. [redacted] complaint.I would like to take this time to thank Ms. [redacted] for being a valued Jiffy Lube customer and for making us aware of the service issues concerning her recent visit to our store.I personally spoke with her on September 22nd and discussed the price of the Jiffy Lube service on her [redacted]. According to our company's records, this was the first time this vehicle has been serviced at any of our Jiffy Lube stores. As she stated to your office, Ms. [redacted] brought in a [redacted] voucher which includes 5 quarts of conventional oil. These terms are stated on the voucher itself. Ms. [redacted] requires 8 1/2 quarts of synthetic oil. There is an additional charge for using synthetic oil and also an additional charge for the 3 1/2 qts of oil not covered under the [redacted] voucher. During our conversation on September 22nd, Ms. [redacted] admitted she did not know how many quarts of oil her vehicle required. Of course the Jiffy Lube store manager could not determine how many quarts of oil were required over the phone during his conversation with Ms. [redacted]. In compensation for the miscommunication, she was given an additional $12.00 discount on her invoice.On behalf of everyone at Jiffy Lube, I apologize that she was not completely satisfied with her service. We service over 50,000 vehicles nationwide on a weekly basis and strive to give every customer the quality service they expect and deserve. We regret that Ms. [redacted] service experience did not meet this standard. We will forward his information to our regional manager so we can prevent these types of issue from happening.Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted] Ext: [redacted].Sincerely,[redacted]Customer Service Manager Consumer ResponseYes well I did not expect anything other than complete denial of any wrong doing on Jiffy Lubes part by [redacted]. [redacted]'s nastiness and condescending attitude and the way in which he spit out my name when he said "Ms [redacted]" were one for the books... lol..wish I had a tape recording going.Clearly if this is the response the company takes it is a company policy that the customer is never right once you have their money ! Bottom line, the manager, not some untrained line employee gave me a quote over the phone and then HE looked over my car for 15 minutes in person and revised the estimate to be ten dollars higher. He did NOT come to me when he decided to proceed with work that would result in an additional $43.00 charge over the discussed TWICE estimate! This is bait and switch, it is unprofessional and it is wrong. So what if I do not know how many quarts of oil takes..your manager should have when he reviewed my car since this is what you do as a business and you should have reviewed it with me before proceeding! They also did NOT provide the services I paid for that day. They did NOT vacuum...they did NOT provide the [redacted] window cleaning...I don't even know if rotation of tires was done. They made me miss my date for that evening because it took them 20 minutes between two clueless managers to finally get me cashed out...and you call me a "valued Jiffy Lube customer"? I have called the district manager 3 times over 4 days and left messages to discuss all these training issues with him and no return call. I got your 'valued customer' right here and raise you one !! Pathetic business practices! Pathetic customer service and VERY rude customer service manager. Clearly this is what is rewarded with this company! Consumer Response I met with the district manager at the store today. He reimbursed me the difference between what I was quoted and what I was charged but more importantly he was genuinely concerned about the business tactics involved in my service that day. He stayed to have a heart to heart training with the two managers involved as this bait and switch tactic was my primary concern for future customers. Thank you Mr. [redacted] !

On 3/19/2016, I went to Jiffy Lube to get an oil change. Although a quality inspection was completed by [redacted] (according to the receipt) they did not secure my hood. When I left and got onto the freeway driving 70 mph. I was able to drive approximately 7 miles before my hood flew open and cracked my front windshield destroying it completely and damaged my hood beyond repair. I was able to pull over to the side of the road and called my insurance company, police and Jiffy Lube. Jiffy Lube immediately assumed all responsibility and ASSURED me they would cover ALL expenses. They told me to have my car towed back to the shop and gave me the address. Unfortunately when we arrived AT THE ADDRESS THEY GAVE ME they realized they gave me the wrong address. So, I had to get a SECOND tow to the correct address. Again I was ASSURED all charges would be covered. When I arrived at the shop the worker who left the hood open was visibly distraught and apologized. Although I could have been KILLED and literally had a panic attack on the side of the road, I actually felt sorry for the guy. It was a horrible mistake that I know he did not intend. The supervisor of the store met me, apologized and said the worker would be fired for the mistake. The supervisor also said AGAIN they would cover cost and it was no need to get my insurance company involved. He also said I could get a rental car from the Budget Car Rental located down the street and Jiffy Lube would reimburse me. I was given Lucor Corporation phone number which was explained to me as the corporate office of Jiffy Lube. I was told a representative named [redacted] would be in touch. I spoke to [redacted] a couple days later and he stated I could fax the receipt for my car rental and they would reimburse me. It took approximately 3 weeks to get my car repaired and it cost approximately $4,000 in damages. After my car was returned to me as I was told by Jiffy Lube rep, I faxed over my car rental receipt from budget rental car (approximately $500), cost of two tows (approximately $136), cost of oil change ($89). Weeks go by and NOTHING from anyone. I get back in town and call [redacted] from Lucor and he says that he never received my fax. Although he had my number from several voicemails I never received ONE call stating this is the reason for delay. I refaxed car rental receipt from budget rental car (approximately $500), cost of two tows (approximately $136), cost of oil change ($89) and cost of fax ($7). Again, I have heard nothing. I have made calls to the Jiffy Lube I originally went to and spoke to the manager [redacted] several times. Each time he tells me he will contact [redacted] from Lucor and [redacted] the district manager. I also attempted to contact [redacted] from Lucor with NO response. I contacted the original Jiffy Lube again today and requested the district manager number to contact him directly and was told by [redacted] it is against Jiffy Lube policy to give out the district manager phone number. In addition, [redacted] stated that he informed the district manager last week of the importance of the situation and gave the district manager [redacted] my name and number. I have heard NOTHING from this district manager whose job responsibilities obviously does not include contacting customers or allowing customers to contact him.Desired SettlementDesiredSettlementID: RefundI am demanding my full reimbursement for the money that is owed to me after this NEGLIGENT experience that really could have cost me my life.Business Response June 22, 2016Via Internet Revdex.comAttn: Complaint DepartmentRe: [redacted] Complaint #XXXXXXXXDear Complaint Department:Thank you for contacting us concerning Ms. [redacted]'s complaint. I personally spoke with her on March 21st and we immediately took responsibility for the damage to her 2005 Toyota Camry. We wrote a check to her body shop [redacted] on March 23rd for the initial estimate of $3,314.04. Additionally, we mailed a supplemental check on April 4th for $824.15 payable to [redacted]. We provided Ms. [redacted] a rental car through Enterprise Rent-A-Car from April 2nd through April 7th. Our office did receive Ms. [redacted]'s fax on June 7th and a check was cut on June 8th for $699.84 covering Ms. [redacted]'s rental expense, towing charge and refund of her Jiffy Lube service. According to our bank records, her check was cashed on June 15th. At this point, our company considers these issues closed but if Ms. [redacted] is in need of further assistance please have her contact our office directly. Thank you for your time and if you have any questions please feel free to contact me at XXX-XXX-XXXX ext. 300. Best Regards,[redacted] R.Customer Service ManagerConsumer Response This matter has been resolved. At the time of my complaint no check was recieved nor was it ever communicated my second fax was recieved and a check was on the way. On the day of my complaint I spoke to a Jiffy Lube manager who also had no knowledge a check was on its way. I would encourage better communication among corporate and the customer if the aim is quality customer service especially after such an horrific incident. Final Consumer Response

On Thursday January 16, 2014, I took my [redacted] to this particular Jiffy Lube location for a routine oil change and new oil filter. Because my car has 141k miles, I asked that they use HMV oil (High Mileage Vehicle) and paid them $63.67 for the requested service. I have the receipt.On Saturday January 25, 2014, I first noticed a small collection of fluid on the pavement of my carport behind my house. It was directly underneath my car and I am the only one who parks in that particular spot. Due to the snowstorm the following week, I could not take the car to my regular mechanic for inspection. The fluid continued to accumulate beneath my car. On Monday February 3, 2014, I took my car to my mechanic and detailed the steady leak. I highlighted that it only appeared after I received the oil service at Jiffy Lube less than three weeks earlier. No other work had been performed by any other party during that time.On Tuesday, February 4, 2014, I received a call from my mechanic explaining that he found the entire engine covered in an unusual amount of dirt and grime. After cleaning the mess, he ran the engine for 40 minutes to draw fluids through the motor to induce the leak. Oddly, the leak did not reappear, suggesting to him that the mess under the hood was the result of a sloppy mechanic, not a sign of an engine in need of repair.His suspicions led him to check the oil and oil filter, both of which should show little wear, if any, since they were supposedly less than three weeks old (even less than that considering the inclement weather kept me from driving for almost one of those three weeks). Unfortunately, his suspicions were confirmed when he found that neither the oil nor the oil filter had been replaced recently. Instead, both showed obvious signs of extended use. I will be happy to provide the Revdex.com with the contact information for my mechanic should you all need to verify any aspect of the above account.Product_Or_Service: Oil ServiceOrder_Number: Transaction #: [redacted]Account_Number: Invoice #: [redacted]Desired SettlementDesiredSettlementID: RefundI would like a full refund of the $63.67 charged by Jiffy Lube (I have the receipt should you require verification of the exact amount). I would also like this review published on your website so that others may be made aware of the risk inherent in having your car serviced at this particular location.Business Response February 26, 2014Via Internet Revdex.comAttn: Complaint DepartmentRe: [redacted] - #[redacted]Dear Complaint Department:I apologize for the delay in responding to your office regarding this case. Our customer service representative sent [redacted] an email on February 7th asking him to contact our office if he wishes to discuss his Jiffy Lube service. As of the writing of this letter, we have yet to hear back from [redacted]. We would be more than happy to further investigate [redacted]'s claim and resolve his situation. Please have him contact us to discuss a resolution.Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted]Best Regards,[redacted]Customer Service Manager Consumer Response Please know that I received a full reimbursement from Jiffy Lube. If this case remains open, I feel that it should be closed at your earliest convenience. Thank you for your assistance, the Revdex.com was instrumental to the resolution process. Best Regards,[redacted]

Review: I took my car to Jiffy Lube on April 22, 2016 for oil change. I started to notice a noise in the car within a few days after that servicing. The noise got considerably worse the next week so I took the car to a certified mechanic on April 29, 2016. The mechanic found that a plastic adapter that is used to release oil was left inside the filter which had been significantly blocking oil pressure from going to the rest of my car. The oil pressure itself was tested to be as low as 3PSI. The mechanic replaced the oil again and helped make most of the noise go away but his professional opinion is that the car's engine has suffered long term damage due to the lack of oil going through the car's components for a week and over 200 miles driven on the car. I took the car also to Brown Toyota (this is where I bought the car new in 2012) and they agreed with the mechanic's assessment that irreversible damage has been done to the car. I have contacted Jiffy Lube and they talked to me but to no avail.Desired Settlement: I want the engine replaced at Jiffy Lube's expense.

Business

Response:

Business

Response:

As you would expect our investigation of this issue is a bit different. On 4/22/2016 he did get an oil change on his [redacted] at 96038 miles. On 5/2 we got a call from a garage calling themselves "[redacted]" called the store, we damaged a vehicle we serviced incorrectly, and that the engine needed to be replaced. (In my experience, garages do not make this kind of call) On 5/2 the customer spoke to our DM, about what had happened to his vehicle. During this conversation the DM was told that the low oil pressure light had never came on in his vehicle but that the vehicle had engine damage most likely from oil starvation. This was when he asked to see the receipt from "[redacted]" on their findings so he could see exactly what they had found on their investigation. Which the customer said they would provide. The customer also asked at that time asked for a letter from us warranting his vehicle. On 5/5 we received an email from the customer, which included a statement of damage from "Matts Auto Repair" (Not [redacted]) which stated that they thought the engine sounded like it was suffering from low oil pressure, they then changed the oil pressure gauge (but did not charge for it on the bill?) and that upon further investigation they found a plastic adapter within the oil filter housing and when it was removed the oil pressure was restored but that there was lasting engine damage noted. Thus their claim that the plastic adapter had been put into the canister by Jiffy Lube causing the low oil pressure problem . There was also a statement from "[redacted]" stating that the customer had told them of the "[redacted]

[redacted]" findings and they stated that "They agreed there is some abnormal noise coming from the top end of the motor". They did not do any diagnostics or work on the vehicle however, nor did they bill the customer for the visit. When our DM was going to visit the car and talk in person to "[redacted]" where the receipt was from, upon "Googling" the address it was a private address? He then went on to visit the "[redacted] Garage" that had claimed to have contacted us and we found an employee named "Matt" that said he had worked on the vehicle. However he could not give us a receipt and at first said he could not actually recall what he had done with the vehicle. When pressed on the issue of the receipt he asked us to leave the building. On 5/12 the customer met with our Director of Operations and DM a last time to see if we could resolve this issue. Neither of them could detect any unusual engine noises at this time. We again asked for the original record of service from the [redacted] Garage" and were again denied. This lead into an argument that ended in name calling and Mr. [redacted] leaving. In our investigation on our side we noted that the person who worked on Mr. [redacted]'s vehicle was an experienced technician having done thousands of oil changes. The plastic piece that is in question is used to help drain the oil from a vehicle and is optional. This technician does not use them and in fact I know of none of ours that do because of the extra time it takes to service a vehicle! It is also for use on the outside of the vehicle only to help drain the oil and if it were to be placed inside of the filter as is suggested the oil would move around the piece as it is not large enough to block the oil flow and again not cause the problem that is suggested. It is also very improbable that if indeed this was blocking the oil flow that the vehicle could not have been driven over 200 miles prior to noticing an engine problem. Then there was the fact that the oil light never came on during this time, plus the fact that we cannot get a receipt from the place claiming to have done the work. At present we have a lot of puzzle pieces that do not fit, but none them suggest we caused this problem. It is unfortunate and I am sorry that they have had a problem with their vehicle but just because we touched It does not mean we broke it, sometimes mechanical things just break.