Jiffy Lube

Review: On October 5th, 2015 . I [redacted], walked into the JIFFY LUBE#[redacted] located on [redacted]. I informed the service tech, that I wanted several services performed; transmission service, serpentine belt replacement, oil and filter change, and rear end differential fluid change, as well as have my rear brakes replaced.All this to be performed on a 2003 Jaguar X-type. Shortly after making this request for service, I was informed that of my requests, only a couple could be performed; oil and filter, and rear end differential fluid change. Then I was solicited windshield wiper service. After, the service was completed, I made a payment at whence I was notified of a minor oil leak and power steering fluid leak, I was even walked through the purported cause of the leak. The two days later, after driving my vehicle about 50 miles and parking. The morning of the 7th my transmission began to slipping very aggressively, I pulled over to the nearest mechanic shop. There I discovered that 4 of the 5 bolts in the vehicle transmission were missing. Which caused the front propeller shaft to have way beyond excessive play, causing damage to my vehicle. Jiffy Lube, in my most humble opinion was in every way competent enough to make such a detection, the oil that was proposed to had existed, was in fact transmission fluid leaking from the very spot where the transfer case with the missing bolts laid. It is my understanding that before you touch a vehicle, you inspect it first, for previous or prior damage. These bolts, based on professional opinions did not come out by themselves, they were removed. And, if Jiffy Lube's service techs did not remove them, how did they fial to see them missing and document the observation, if they were right underneath vehicle, noting the falsely presumed oil leak, which was coming from the same location. My complaint, is one of negligence to provide complete and comprehensive inspection of my vehicle both prior to and post service, this put me in an unfortunate situation ,as I was put at risk to create further damage, then what would have otherwise been created, had I been informed of this gross maladjustment. When spoke with the store manager, he told me " It was a simple mistake" that they confused the leaking oil for transmission fluid. I told him I strongly disagree, and view this as unprofessional at best. I am deeply disturbed, as I feel the opportunity for me to make the most informed decision, ensure my personal welfare was taken away, for the sake of maximizing work load capacity.Desired Settlement: There is nothing more that I personally want, than to insure this ( negligence) never happens to anyone else. Furthermore, I would like for JIFFY LUBE to acknowledge, that this was a blatant act of negligence, and make some consideration to assisting in the repair of my transfer case or any transfer case related part that was directly affected by this mishap.

Business

Response:

On Friday October 16th,

2015 I responded to the customer’s complaint concerning his service problem. I

talked to the customer and apologized about not being able to perform the

services he was looking for. I told the customer that the tech did not see that

2 bolts missing or 2 bolts snapped off from the transmission. The reason is

there was leaking oil in the area where the bolts were gone. I told the

customer I would follow up with the store manager to make sure that we continue

our in store training. The customer was satisfied with response.

On Tuesday October 20th,

2015 I talked to the customer again about his transmission problem asking to

inspect the vehicle. The customer stated that would be okay. I got the info

from the customer immediately calling and talking to the shop owner to get

details on customer’s vehicle. I then set a time to go and look at the vehicle

with the shop owner for explanation on what happen the customer’s vehicle.

On Friday October 23rd,

2015 I went to the shop and met with the shop owner to inspect the customer’s

vehicle for findings. The first thing the shop owner said to me was your

company is not responsible for what happened. The shop owner stated that the

transmission bolts have a tendency of come loose causing problems to the

transmission. The shop owner also said if you google this year, make, and model

the vehicle has a lot of problems with the transmission failing. The shop owner

said that the customer brought in his own used transmission for him to replace.

I looked at the vehicle and unless you are looking for the bolts missing you

would not see the problem.

On Saturday October 24th,

2015 I called the customer and explained the findings to him. The customer

explained to me that when he was having the service done at our shop he knew he

had exiting transmission problems and that is why he wanted the transmission

serviced. I promised the customer we will continue to have ongoing training

always in our store. I offered the customer his money back for not being happy

with the initial service and he accepted considers the complaint satisfied. I

then called the store to refund the customer’s money.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and although I do not agree with particular statements and so called discoveries found by the individual (business) named in this complsint, I will wait for the business to perform its action (agreed settlement) and, if it does, will consider this complaint resolved.

Regards,

Dear Jiffy Lube and Mr. [redacted],

This is not a complaint, it is a HUGE positive review. After going to different lube businesses over the years, I finally struck gold. I went to the jiffy lube at Melrose and La Brea in Hollywood. I learned more about my car in 30 minutes than in my whole life and it's all because of Mgr.[redacted]. [redacted] is a walking encyclopedia on car engines. As I was standing there watching him and his team service my car, I asked him some questions not knowing he knew so much, was so kind, took his time, and I never felt he was pushing anything on me. He was funny, so damn polite, and on top of that, I learned a ton about the car engine that I never knew. I hope you know what you have in [redacted]. What a great representative for jiffy lube. Because of him, that Jiffy Lube at that location has a customer for life. I wish [redacted] could teach other businesses how to treat customers. I was blown away, so much so, that I had to write this, and I rarely do things like this. Thank you for listening.

Sincerely,

David Logan

Review: I took my vehicle in to Jiffy Lube and had the oil changed on 29 AUG 2014. On 2 SEP 2014; I noticed the bottom plate underneathe my vehicle was hanging down. I notified Jiffy Lube by phone to let them know that had left something loose. They ask me to bring my vehicle in and upon inspecting it, they notice three locking devices with screws were missing. For a quick fix they used zipp ties to secure the bottom plate. One of the service guys gave me the managers name on a business card and assured me that he would contact me the next day. He did, at which time he stated that he would get the screws and replace them. A week later I called him for a follow up, again he stated he have not found the part. The following week he stated the same thing. As of today I still have not heard from him. All I ask is for them to give my vehicle back to me in the same state that give it to them. Especially after they have been paid for the service.Desired Settlement: Repalce the zipp ties with the correct screws.

Business

Response:

Revdex.com spoke with [redacted] from the company and he stated he would reach out the consumer to find other ways to get the parts needed for his car.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: On September 9, 2014 I took my car in for an oil change and paid $23.11 and it was to include, all fluids checked, tire pressure checked, the oil change, vacuuming the interior and washing the exterior of the windows, My spouse needed to use the car the following day and noticed that the tires looked low. She took the car to a [redacted] station to check the tires. The back driver's side tire was nearly flat, with only 10 pounds of pressure and the other tires had only 20-23 pounds of pressure. She then took the car to the Jiffy Lube in Staunton, VA where the service was done on the previous day, and met with the manager [redacted]. She pointed to the out to the manager that we were charged for complete service, and yet nothing was done as stated on the receipt. She told him that the tires were actually very low in pressure, but according to the receipt they stated the pressures were in "safe range". He went the video surveillance video with her and the assistant manager [redacted], who told my spouse that she is just a greeter, is seen in the video checking the oil in our car and there was nothing else that could be seen. She said to the manager that it was hard for us to believe the oil change was done when everything else was falsely stated on the receipt. He became furious and started yelling at my spouse and saying he didn't like that he was called a liar, when that wasn't what she said. She asked for a refund, and while yelling at her, he said he had to send us a check and wrote that on the receipt that we have, but we have yet received the refund. She asked for an apology, but he refused to do so saying he did nothing wrong. And when she got home from Jiffy Lube, she was curious and checked the oil level of the car and it was dry! On the receipt they marked that my oil level showed "Full" on arrival, but now there was nothing in it. It is like they drained it, but didn't put any oil back in. PLEASE help me in this complaint. Luckily, I wasn't driving on the highway with my six year old buckled in the backseat and had the car break down or worse, a tire blow out.Desired Settlement: The manager, [redacted], never sent us a refund as he said he would and wrote on my receipt that he would have a check sent to me. I believe this location needs to be investigated before someone else is not given the service they pay for and have an accident.

Business

Response:

First, I would like to apologize again that this matter even happened, clearly we could have handled it better.

The requested refund check that the customer had been waiting for was delivered by mail the day after they made this complaint.

Our District manager has called the customer and apologized as well as reprimanded the manager for his poor handling of this incident.

We have also just mailed from the office a gift certificate that they may used in the future as an additional apology for our apparent short customer

service skills and with the hopes that they will allow us to prove to them we are better at this job than demonstrated.

VP of Operations

Virginia Lube

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: Changing the oil when not needed and changing filters on the car when not neededDesired Settlement: I just want my complaint on file to help people decide if they want to do business with them or not

Business

Response:

I have spoken to this gentlemen about his friends vehicle. and its maintenance and explained several misconceptions. I also apologize if we failed to properly explain the service or answer any of their questions.It is a 2011 Toyota Camry where the manufactures recommends oil changes ever 5,000 miles and the maintenance oil light in the vehicle will come on after 5,000 to remind you that it is due.The customer came to us and asked for a oil change and it was time according to the vehicle, the manufacturer and the customer asked us to do it, so we changed the oil.This vehicle also was using a very good synthetic oil and because of this the gentlemen thought the oil change should be [redacted]e every 10,000 miles. This is a very common miss understanding.Toyota does not recommend longer driving distances for better oils and neither do the oil makers. Both recommend on the set millage intervals, set by the manufacturer, as do we.As far as selling things to the customer she did not need, it is part of our advertised service we will inspect the air filtration system of a vehicle and let the customer see how it is doing. Yes we can sell them a new air filter when they want but that is up to the customer and because we show it to them should not be mistaken for our saying they need be replaced.. In fact this is one area that is very subjective and the manufacture recommends them "As needed" and we prefer the customer is the one who makes that decision.This gentlemen also suggested we should have offered this lady a coupon or discount on a future visit when he called, of which I have agreed to do, not because I think we did something wrong but because he was unhappy and we want them to return.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received an oil change from the [redacted] Jiffy Lube 3/29/14. On April 12th I discovered an oil leak from my vehicle while driving to the panhandle of [redacted] for vacation. The sound from the motor was a ping which indicated low lubrucation and after checking the oil resevior I was low/empty of oil. I saw oil on the lower part of engine and then a small drip to the pavement. I put 2 quarts of oil in and managed to get to my vacation destination constantly monitoring the situation. My vehicle sat for a week while on vacation and then I proceeded to return to [redacted], babying the car along adding another quart of oil to make it home. I was able then to get my car into a trusted mechanic ([redacted]) near my workplace on April 28th. They called and told me the following day that my oil filter was not screwed on properly which caused the leak. They asked me who did my oil change? They stated there was nothing mechanical wrong with the car. I have my invoice of work from my mechanic as well as the Jiffy Lube oil change.

I went back to the Jiffy Lube location May 3rd to lodge my complaint and ask for my money back. Their reciet indicates a warrenty of their service for 3000 miles or 3 months of service on all materials and workmanship. When I went back the [redacted] said I needed to talk with the [redacted]" and she couldnt do the refund. I spoke with [redacted] that Monday morning where he said "he couldnt do a refund but would fax my complaint and paperwork to corporate where I would receive a call within a few short hours." I never received a call from "corporate" and called again Friday May 9th. [redacted] said nothing he can do and I just have to wait for corporate. He would refused to get me a number to this corporate office.

I do not understand why signage hanging in their office indicates that "this Jiffy Lube is indepedantly owned as a franchise" but they have to go to corporate to receive a refund for a customer?

I want to indicate ownership appears as [redacted], Inc and I would like their information lodged on this complaint.Desired Settlement: I want a refund of my Jiffy Lube $83.83 oil change. Their oil filter workmanship caused all their oil to leak out my vehicle within 2 1/2 weeks of my service. This negligance may have done damage to my engine. My mechanic properly installed a new oil filter, drained the unfilter oil from my vehicle and refilled my oil in my car. I am equally upset from the treatment of Jiffy Lube, seemingly unconcerned about my issue and not providing the proper customer service in pursuit of my problem. When I pay 83.83 for an oil change, I expect everything completed properly.

Review: I took my 2014 Odyssey for lube & oil. Factory recommends using synthetic oil. The estimate sheet stated an additional $60 for Special Oil Upgrade. I assumed it was to cover the additional cost of the better oil. Ruben, the manager, informed me the synthetic oil was only $4 per quart more. I asked if their service differed in any other way. He said no. The cost for 4.2 quarts of synthetic is only $18. I asked how the remaining $42 was applied. He had no answer. I called Justin (district manager 909-510-0690) with the same question. If the oil only cost $18 more, what was the utilization of the other $42. He also had no answer that would be accepted by an adult. If anyone can justify the additional cost (above the cost of the oil) I will happily apologize and move on. Otherwise, I feel like they are taking advantage of the manufacturer;s recommendation for synthetic. Not cool. I need some answers please.Respectfully,[redacted]Desired Settlement: I would appreciate a refund of $42, with my promise I will never use them again for service.

Review: Transmission leaks and lies from jiffy lube practices and who's fixing the leak caused by jiffy lube per invoice and per conversations taken . Video and many photos proving a leak from them from the evening before service work to leak the next early morning leak.Desired Settlement: Refund money on work done poorly refund me money costed on my gas for extra trips from Santa Barbara from Ventura by jiffy lube employee in my car and I had to buy others lunch since stranded at work with no lunch . I had to bribe people so I can eat.

Review: I was there 2 months ago geting my oil change and after they did all the service I purchase a signature service well I got home and the oil filter was lossee all the oil was on my concretereason im reporting this issue til now cuz dont wan this to happend to another personthey do it so fast that they just dont care the quality of work.now I have to take my vehicle to get fix and to do another tune up.I really pissed off customer back then dint want to tell them at the time for the same reason but milege dont lie I have not move my vehicle for 2months due to the matter 1998 honda accord I will report them to the DEPARTMENT OF JUSTICE in WASHINGTONDesired Settlement: NEED MANAGER TO TAKE A LOOK OF MY VEHICLE NOT A SIMPLE EMPLOYEED THAT DOT KNOW WHAT THEIR DOING I NEED MY VEHICLE TO GET THE SERVICE I PAID FOR 714 376-1257 THEY NEED TO CALL ME A.S.A.PTHANK YOU FOR YOUR HELP

Business

Response:

JIFFY LUBE [redacted] MARCH, 5 2015Dear [redacted],Thank you for informing us of the issue regarding ID number [redacted], and I appreciate your followthrough.When I first received your letter, I had the manager of the store call MR. [redacted] right away, to see ifwe could first acquire more information and to see if we could be of any assistance to him, howeverright from the start of the phone conversation, he told our Spanish speaking manager he didn't wantany help or to speak with us and that he was reporting us to the Department of Justice in WashingtonDC, so we are unable to at least attempt to do anything for him.If you take -a look at the invoice, the vehicle in question had been here just the one time, it's a 1998Honda Accord and it has almost 200,000 miles on it, which we had documented on the comments aboutoil leaks upon arrival, when we see vehicles that old with high miles on them, we tend to look at themseveral times so we can familiarize ourselves with it and then document what we find. If you knowHondas, they also tend to leak oil with the miles on them as high as this one. I also don't understandwhy if it leaked the minuet he got home, why it wasn't brought to our attention the same or the nextday. Why wait two months and then want not to give us an opportunity to look at it and remedy theissue if it was something we did wrong.At this point we are unable to do anything till we are given an opportunity to look at the vehicle.As far as working on vehicles fast and not caring, this is Mr. Padilla's perception, maybe because he isnot familiar with how we approach oil changes. This is a quick lube facility and that is what we are verystrong at. When a vehicle pulls in, 4 to 5 employees, which each one has a job to do work on the vehicle,hence the speed. We work on thousands of cars each month and if we didn't care we wouldn't be herefor over 20 years.I welcome any suggestions you may have, at the end of the day, we want happy and satisfied customers,as long as they give us the opportunity.Sincerely,[redacted]CEO, Jiffy Lube

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I have gone to diferents jiffi lubes to take this vehicle before I did call them the next day and I told them in spanish what was going on and they said bring the car back how can you take a car back with no oil I had to paid a tow truck $340 I did ask sience they dint care about it back then a week latter call them again and they never return my calls reason way I quit calling till some friend told me to report them to the Revdex.com now I send a letter to the DEPARTMENT OF JUSTICE for help soo this will not happend to another person I call back to the manager and he never offer the help all he said bring car back or stop calling, put your self on my shoes this is not the firs time jiffi lube has problems whith customers living filters losse and people drive vehicles and letter mothor will ware off and they just answer we did our jobs pleaseeee help us I will not stop till I get this jiffy lube on their place another thing manager said do what you have to do we dont care.END OF CONVERSATION NOW THE CEO ANSWERING LETTER AND COMPLAINT HE WASNT THERE HE JUST GETING OUR MONEY AND DSNT GIVE A ............. ABOUT US AS CUSTOMERS/.

Review: I go in to receive a basic oil change and come out with a 50.00 charge when the Oil change cost 40 bucks. They go over all my options and ask for email addressIn which I give them for a reward program and discount apparently. However,When I go to check out she gets me for a higher price than what I was quoted and sinceMy husband got an oil change as well and did not give an email addressHe was charged an additional 12.00 dollars!Desired Settlement: I want the 12.00 dollars refunded for my husband and I want to pay the 40.00 dollars that I paid 3 months ago in which I was already enrolled!

Business

Response:

I had review Mrs Johnson final invoice as well as her husband's . Her final paid amount was $49.11 and her husband final was $53.51. I will be more than happy to review the consumer's final invoices and if there was any sort of mistake I will be more than happy to fix it and make it right. The consumer is more than welcome to contact me by phone,email,mail. If she prefers I could contact her as well

Review: Had my oil changed three months ago with jiffy lube and we paid left and the hood of my car was never latched and then we went to another local place to do the oil change and they noticed that there was no air filtter in my car. I had been driving around with no airfilter for 3 months. That is being irresponsible and dangerous. I was charged for one and didnt have one. I will never do business with them again.Desired Settlement: I want a letter of apology from the location for not doing their job and not doing what I paid them for

Business

Response:

The managers has left the cudtomer voice messages so he may discuss the customers concerns. Customer has not returned his call.

Managers is sending a letter of apology.

Review: I came to your business which is the jiffy lube in reading mass and just needed and oil change. While I was there I was shown the interior cabin filter and was asked if I wanted to purchase another one which was extremely over priced. I waited approximately 30 minutes while they did an oil change and replaced one of the filters. After I got my car back I noticed right away that my glove compartment was completely crooked. I went to go open it and noticed it was now completely cracked after they had replaced the interior cabin filter behind it. I JUST bought this car less than a year ago and its not like Im made out of money. I went in and asked why it was cracked and they proceeded to tell me it was my fault and not theirs which is absolutely absurd and beyond ridiculous. I now have to PAY money I don't have in order to fix damage which your company has culpability for now. The fact that this even happened and then I was then prosecuted in front of customers being blamed for something I had no liability for was not only embarrassing, time consuming and was completely reprehensible. I will never again be going to your establishment completely deplorable.Desired Settlement: I want a full refund of the cost of the oil change and filter which was 81.29 and for you to pay for the damage you caused to my car which will cost 85 dollars plus labor.

Business

Response:

Jiffy Lube International does not own or operate this location. The owner and operator is [redacted] that is who this complaint needs to be directed to:

[redacted]

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.

Thats absolutely ridiculous because that address and phone number has no Revdex.com page to report too. Never minding the fact my receipt says right at the bottom JIFFY LUBE INTERNATIONAL SINCE 2008. If you were not responsibility for this then your company would not be on the bottom of the page I received.

Regards,

Business

Response:

To whom it may concern:

Ms. [redacted] was contacted by [redacted], on multiple occasions. [redacted] never returned to the store nor did she bring the damage to the attention of anyone at the Reading location as stated in her claim. She has refused repeated attempts to inspect the damage she is alleging. She also has refused to send copies of the pictures of the damage she stated that she has.

Timeline for [redacted]:

9/12/14 5 pm, 7pm Called and left a message, no response

9/13/14 9am, 12 pm, 4pm Called and left a message, no response

9/15/14 Corresponded by email, [redacted] stated she had laryngitis and preferred to communicate by email. [redacted] requested to see the alleged damage, [redacted] declined to bring the vehicle in She stated she had pictures of the damage.

9/16/14 Emailed [redacted] and asked for a copy of the pictures or to see the vehicle in person, [redacted] declined.

As of 9/29/14 [redacted] stores took over this complaint and attempted to contact [redacted] with the hope that a manager from a different location would have better luck reaching a resolution.

9/30/14 [redacted] emailed [redacted] asking for her to produce the pictures she stated she had of the damage to the glove box. She never returned my email

10/3/14 [redacted] called and left a message with [redacted] asking her to forward any pictures or to bring in the vehicle so we could assess the alleged damage. She never returned my call

10/4/14 [redacted] called and left a message with [redacted] to set up a time when we can inspect the alleged damage to her vehicle.

[redacted] has not responded as of 10/16/14

Review: 2004 Ford F-150 high mileage oil change. They overfilled by two quarts (verfied by mechanic) and 1 1/2 days later at 65mph the vehicle began shuddering and from there at low rpm or idle would sputter and die or shake tremendously. I took my truck into a mechanic with 25 years experience and he determined massive mechanical breakdowns due to too much oil. Jiffy Lube has inspected my truck with my mechanic and his supporting material and "consulted" with Ford Dealership and determined they are not at fault despite my mechanic and massive supporting documentation that too much oil would have caused the type of issues I had.Desired Settlement: Settlement of repair costs. Loss of vehicle for over 1 1/2 weeks while diagnosis and repair made.

Business

Response:

To whom it might concern, We have an open case regarding this litigations, we are still invastigating . This issue has been passed on to our company's DM.

thnak you

Jiffy Lube Manager

I have used Jiffy Lube for years, but will not be using this location ever again for two reasons:

1. The technician who rang me up told some stories that I believe were highly inappropriate to be discussing with customers. Things about how drunk he likes to get, how many girls he got in high school (which had to be decades ago) getting drunk with them over in Billings, and a detailed description of the physical looks of one girl in particular.

2. Because I typically get great service from this Jiffy Lube, I didn't take time to look under the hood before my drive to Seattle the next day. I wish I had, because as I climbed up I-90 towards Lookout Pass, the cab of my car started to fill with smoke and the engine thermometer began to spike as smoke started pouring out from under the hood. My two toddlers and wife were in the smoke-filled car. I pulled off at the top of the pass and popped the hood. Sitting on top the engine and in flames was a used oil rag. Some plastic melted under the hood, but other than that, no damage was done to the engine. However, if I had not been able to pull over (it was a blizzard), I believe the damage would have been catastrophic.

I don't know who that new technician was, but if he were my employee, he would be fired.

I should note that I was greeted by a young Caucasian technician and a young African American technician as well. They are the ones who have normally taken care of my car and are simply wonderful. I wish they had done the tune-up because I don't believe any of this would have happened.

Review: It started when I went in for a oil change on Tuesday October 13, 2015. They told me my car would be done in a hour and a half. Came back my fiance got the car which they said was finished we find out after my fiance p[redacted]s our daughter up from school that no oil was put back in our car it was bone dry! We tried calling but they already closed for the day so we waited and called all morning on Wednesday October 14,2015 no answer so we finally borrowed a friend of the family car and went to the jiffy lube that serviced our car. As soon as we park we took maybe 10-15 steps from the car and the store manager R[redacted] met us in the parking lot. We explained to him what happened and he replied wierd I was the one that worked on your car and I never made that mistake before. He then tells us what he can do is call his tow truck driver and get it towed to their mechan[redacted] which is in Atascadero, ca at his cost we said ok. He paid $95 to the tow truck driver and he took it to the mechanic. The mechanic tells R[redacted]y it is fixed.Now the next day now its Thursday October 15,2015 my fiance had to find a ride to Atascadero from our home. He gets to the mechanic shop and the car is still not fixed the mechanic never even drove it on the freeway! He didnt check anything under my hood/car he just kept guessing what he thought it was and then getting back on the phone conversating with the store manager from Jiffy Lube. Here it is now Monday October 19,2015 I called at 8:13am talked to assistant manager N[redacted]e who said R[redacted] told her about what was going on already and when I asked her for the district managers number she said R[redacted] told her she is not allowed to give us that information. My fiance calls back and after going back and forth finally recieves a number ###-###-#### where we spoke with T[redacted] who said that N[redacted] was not following protocol and that she was suppose to give us whatever number we ask for. She also gave us the district managers number who I called at 8:38am and left a message ###-###-####Desired Settlement: I just want them to repair engine damage so I can have my vehicle back and loss of wages for my self employed business for not having my car.

Business

Response:

Good afternoon. I am sorry for the late reply. We had an issue with a customer, R[redacted], the boyfrend of R[redacted].

R[redacted] brought their 2006 Nissan Armada in for an oil change. The customer told us that he added 'Blue Devil' to the radiator to seal a head gasket. Three days later, R[redacted] contacted me stating we did not add oil to their vehicle and that he had to add 1.5 quarts of oil himself. We had it towed to a mechanic who inititally noticed that the oil was 1.5 quarts overfilled. He later determined that the problem was a clogged catalytic converter and bad radiator. I have the documents from the mechanic that I can provide you, if needed. I also have documentation from my staff about R[redacted]'s threatening phone calls.

If you would like me to fax any documents to you, please send me a fax number. If there is anything else I can assist you with you can contact me at the Paso Robles Jiffy Lube store #2911 at ###-###-####.

Consumer

Response:

Review: 10866374

I am rejecting this response because:

This is all a lie we have phone bill documents and personal text messages from the store owner himself within a day of this happening and a video with the same date showing no oil was in our car. We still have not been contacted even up tell today from anyone from jiffy lube. We have asked them to view their store cameras to back up their story and not one manager could do that not even the district manager mario Who told us he was able to get someone to access the cameras and would contact us back the next morning and that also was a lie we never recieved a call at all. I ended up calling him that afternoon and left a voicemail he then contacted me back stating he had no access to the cameras and at this point he was just going to stick with his managers word/story. I was in total shock and asked him is he pretty much saying forget me and my family and this situation and any proof I have to show him he replied yes basically and we havent spoke to anyone since.Who by the way was the reason my fiance told the assistant manager on the phone that if she wasn't going to provide him with the district managers information then that he would come down to the store and wouldn't leave until he received it not one time did he threaten any of their employees. The assistant manager N[redacted] then stated well R[redacted] told me not to give you that information. The number she did provide us with, when we called a woman answered and asked for the assistant managers information from that branch for resisting information we were asking for. Also and as far as R[redacted] stating anything about blue devil and a radiator has me lossed because that was not discussed nor did I contact him about any radiator issue. The radiator is brand new so again more lies with the people in this company and yet not one has stood up to their word.We went about this the nicest way possible and still they made sure they got our car towed and still did not contact us at all to even notify us that our vehicle was no longer in their possession which they made sure to get rid of being that an investigator is suppose to check the vehicle out, after they were the ones that towed it from our home the next day right after us paying for a oil change and not receiving oil. They inspected our vehicle and said everything was fine apparently they can not stand up to their business policy or words and they definitely do not take care of their customers. We even have a message from the store manager right after he payed for our vehicle to get towed stating "I hope you don't expect us to pay for everything that is wrong with your car" but yet we were never given a report of anything wrong we even have an audio recording where they mechanic admits he hasn't even looked under the car yet so he was guessing what was wrong with the car from the start. I guess once they realized it wasn't gonna be a small fix they decided to turn their backs and leave us out to dry because that is exactly what they did. This made some serious life changes on our family being carless with 3 babies is not easy nor fun especially in this cold, wet weather! Any documents that he claims he or their company can provide is false due to the fact they never looked at our car. There was an agreement made that if the car was going to be touched we would be contacted and we were never contacted so either they lied again and touched our vehicle again without our consent or like I have seen never touched it at all. Very unprofessional and I am sad to say they do this to lots of people out there and it is so stressful. We have lost income, and losing more having to rent a vehicle every day I hope they can clear their concious and do what's right.

Regards,

Regina Moore

Review: I'm extremely upset with Jiffy Lube. They said I had copper in my brake fluid. I questioned their validity when they told the girl in front of me the same thing. She said her mechanic said he would do it for less than half the cost Jiffy Lube was quoting her. I took my car to the dealership and they said this was not true. At the dealership they asked where I got my oil changed I said Jiffy Lube. They were surprised and said they didnt even replace the oil filter when the oil was changed and they didnt seal it properly so I had a leak. Had to get my oil changed again, this place is a bunch of scammers. Save your money and take it to a trustworthy place.Desired Settlement: I want them to stop scamming people and do a good job on people's oil changes.

Business

Response:

On November 6, 2015 Ms. S[redacted] brought her 2009 Honda Civic into our service center in Simi Valley, Ca on 1515 E. Los Angeles Ave for a Signature Service Oil Change. As part of our Signature Service Oil Change vehicles undergo various test including checking for copper in the brake fluid. Although we test brake fluid for moisture and its boiling point, copper testing is the only method recognized by the Motorist Assurance Program (MAP). The new MAP guideline requires brake fluid replacement for vehicles with 200 ppm or more copper in the fluid. Ms. S[redacted]’s vehicle test for more than 200 ppm copper in the brake fluid. This was shown to her using Phoenix Systems Brake Test Strips and its rating chart.We also reviewed the surveillance footage from the time of the service and found our technician verifying and signing the oil filter. The filter is then given to the technician under the vehicle for installation. The oil filter that we stock for this vehicle is blue in color similar to that of the dealerships. I attempted to get the oil filter that was removed at the dealership, however, it had already been discarded. It is unsure why they assumed the filter had not been changed beside the similarity of the color and size. As a gesture of good faith I offered the customer a full refund as well as the opportunity to review our surveillance footage and various brake fluid testing techniques. The customer accepted my offer for the refund and declined to review the footage or testing. A check was in the amount of $41.79 (forty-one dollars and seventy-nine cents) was mailed to the customer on December 7, 2015. Sincerely, J[redacted] Area Manager

Review: On January 24, 2015 I got an oil change at Jiffy Lube in Ventura.After the oil change was done, the hood in my Jeep did not close. Plates that hold a special aftermarket hood had been bent. It took 2 people to get the hood to close at all, and now there is a significant and visible gap between the hood and the body of the Jeep. The person that helped me at the store reported the issue to their regional office and management.Upon looking at a video, they are denying fault to the incident. Even though their store representative saw the damage and agreed to report it knowing he did not see the same damage when the Jeep came in.Jiffy Lube states that I cannot prove that the damage was not there, while it is so visible that they should have taken note on the before or after conditions. At this point they are implying that I am trying to make them responsible for damage they did not do. While I do not know what happened, I do know this: The hood in my Jeep was not damaged when I drove in, when I drove out they couldn't even close it themselves, and that between that time the Jeep was not used anywhere else or by anyone else.Jiffy Lube is not taking responsibility for the condition that they returned my car in, furthermore assuming that it is me that is charging them for damage. While they can provide a video of what they did, they cannot show me a shot in the video of the before condition as someone is blocking the shot. So they are unwilling to work to fix the damage to the hood.While I understand going through a process and have cooperated with information they asked for, they are unwilling to take responsibility for the condition they returned a car in the condition they got it to a paying customer.Desired Settlement: Jiffy Lube needs to pay for damages to the hood in Jeep, to include parts and labor of a body shop.

Review: We brought our Volvo in for an oil change, and we saw that when the service was finished, there was a crack in the upper cover, under the hood.On top of that, when we got on the freeway that day we saw something fly out from under the car. We went back to Jiffy Lube that week to find out what it was and if there had been any damage and they explained that it was the skid plate. We were assured that they would have been the last to touch that part before we lost it on the freeway. They said they would do some research and give us a call back about what to do next. When we got a call back, they insisted that it was merely a coincidence, since the skid plate does not have to be removed to change the oil. They said they would install the parts for us, but would not pay for the parts. We called 3 different Volvo Service Centers and found out that it absolutely has to be removed in order to change the oil. We also inspected under the car and found that none of the connections from the skid plate were damaged, showing that it wasn't attached at all when it was pulled out from under the car.Jiffy Lube has been very slow at getting back to us, and so far has shown no effort to fix what was their own mistake. The manager even seemed confused why we wanted them to replace both parts, and didn't mention anything about them covering the cost of the parts and installation. We are very disappointed in how this has all been handled so far.Desired Settlement: We would like for the skid plate to be replaced and installed, free of charge. We would also like for the upper cover to be replaced and installed, free of charge. If we are required to drive to Volvo to get the part, then we would like for Volvo to do the installation. If they can deliver it, or have it picked up then we are fine with Jiffy Lube completing the installation.

Business

Response:

CF - AS Stated by the Business.We find this situation is resolved. Per your request for a formal email regarding the situation and resolution: We ordered the parts for the skid plate right away from the Volvo dealership, per the customer’s request. The customer came in about 2 weeks after the incident. There were some gaps in communication, but otherwise we acted in the fastest way possible. When the customer arrived for the initial skid plate installation we found some additional hardware involved. We over-nighted the additional parts, and scheduled the customer to come in the next day. For this additional inconvenience, we had breakfast (for him and his spouse) and coffee ready for them while they waited for the skid plate to be installed. Also, we offered them a free oil change for the situation, which is valued at $100. We find that we have rectified this situation in full, and any other further questions about this complaint can be answered at any time. Thanks. [redacted], Store Manager #609 Direct: ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10548748, and find that this resolution is satisfactory to me. Though I do not agree that they acted in the fasted way possible, I do appreciate the effort that they made after we brought the Revdex.com into the situation. Before Revdex.com was involved, we called numerous times and Will didn't have time to deal with the situation and we waited about 2 weeks with no response on their end before we contacted Revdex.com. Once they received message from Revdex.com, then they were quick to rectify the situation and ordered the parts that were needed, which was much appreciated.

Review: I went to Jiffy Lube on 12/13/15, for an oil change and brake pads. I drive a Cadillac SRX and understand that it is a luxury car, but was assured that they could take care of this. First, the oil change guy [redacted] was very unprofessional and aggresive. Telling me how an engine flush usually cost 99 dollars, but he would do it for 20. He changed my oil, and im assuming he did give my engine a flush because he continued to ask me to for "whatever I had on me". [redacted] however was the guy who worked on my breaks and was very nice. It took him several hoirs however to tell me that it would not be a simple job for my car because I needed a new Caliber, and that it could not be delivered until tomorrow. They kept my vehicle overnight for this. Two weeks later, my car started driving funny, the service stability light came on and I took it back to Jiffy Lube against my better judgement. I was greeted by the store manager [redacted] who was just as if not unprofessional as his employe. When I pulled in the parking lot he said it sounds like your rotors. My response was how was I just here and I brought my car in and my rotors were fine, but I leave and the rotors ar bad? After taking the car apart yet again, they determined that the rotors needed to be replaced because the pins werent oiled and rubbing together. Again, my question after having this car for two days, and replacing the brake pads how did they not know the pins werent working properly? The question again was if they could not work on a vehivle as I have, the correct response should have been 'we can not help you" instead [redacted] offered to replace the rotors out of his own pockets, and I would need to pay for the pins. Since then I have had to pay an addition 600 for my wheel baearing and suspension system because whatever they did to my brakes messed the whole system up. To this day, I am still paying to fix this the passenger rear tire is now saying th exact same thing. I will never use Jiffy Lube again.

Business

Response:

Customer had a brake job on 12/13/14 @152,966 miles we replaced Front and back pads, Both rear rotors and the passenger side rotor. On 1/10/14 @ 157,203 customer returned complaining about a brake issue. Upon inspection we found that the caliper pins were worn causing the glider pin not to release which wore the bracket in to the rotor. We were able to get the parts store to warranty the rotors so we replaced them FREE of charge and did not charge for labor either. We charged her $18.70 for glider pins that we installed FREE or charge. Upon inspections we found that the wheel berrings were worn and need to be replaced. This has nothing to do with the brake job. The fact is this vehicle has 157,000 miles on it and things are going to wear out. None of which had anything to do with our workmanship. We tried to help this customer out by fixing a problem out of good faith. Their is nothing more we can do to help her and deny all liability for any further problems that might arise on this vehicle.

Consumer

Response:

Review: [redacted]I am rejecting this response because:First of all, I have been attempting to contact Jiffy Lube headquarters to explain to them and complain about the unprofessional service and staff they have at the site I went to. No one has responded or contacted me. I was given a case number and told that the franchise manager would contact me, which he\she never did. Secondly, no one at that site said anything about my wheel berrings it was not until after the SECOND TIME I took my vehicle to jiffy lube and they did fix the front rotors I took it to another mechanic obviously more qualified to work on my vehicle that I found out about the wheel berrings. It was after the third time I took my vehicle back to jiffy lube that they looked at the wheel berrings. Thirdly, after paying over 500 ALL OF THESE ISSUES SHOULD HAVE BEEN ADDRESSED AT THE FIRST INSPECTION OF MY VEHICLE. AGAIN, JIFFY LUBE LET ME DRIVE OFF IN AN UNSAFE VEHICLE AND PUT MYSELF AND MY DAUGHTER AT RISK. I had to pay another 550$ out of pocket to have a qualified mechanic look at my vehicle. If my vehicle had all these issues when I brought my vehicle in on 12/13/14 THESE SHOULD HAVE BEEN ADDRESSED!!!!! They were not. I drive a far distance and for Jiffy Lube to knowingly put me in a unsafe car on the road, is illegal. Finally, the fact the jiffy lube hires unprofessional staff who attempt to use jiffy lube merchandise and equipment for their own financial gain, and access jiffy lube costumers’ information to contact them personally is unprofessional and illegal! That should be an issue for jiffy lube as well. I certainly have the text messages sent to my phone that Jiffy lube staff sent after I had left the facility. Regards,[redacted]

Review: After I left the Jiffy Lube location in Ventura, my power steering hose was leaking profusely. The problem was with a flange fitting on the pump and gear. They had serviced my power steering pump that day and I believe that when they were working down there they bumped the line and disturbed the way the flange fitting was sitting causing it to leak. This caused a huge issue for me not only for work, but also a safety hazard since the brakes on my truck derive their power from the power steering. I had to have it immediately repaired for safety and work reasons. The district manager Justin admitted to me that he could not prove that the issue is not their fault and also admitted that his footage clearly shows his employees sticking their hands in the area of question. I have contacted the District Manager twice now. He refuses to help me with my situation. He set up a meeting with me to discuss the issue and he never showed up, I was 20 minutes early and ten minutes after our meeting time that he set, another employee at that location informed me that he was not going to show up. He never called to cancel, nor reschedule and will not return my calls.Desired Settlement: I am NOT asking for a refund of my money for the services (which cost more than it did to repair the problem). I simply want them to pay for the problem that they cost me. If they do not want to pay for the repair, then they should refund my money for services rendered.