Jimmy Jazz

I've reached out to the DSM. The customer should be contacted shortly.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business did a great job to contact me, apologized and accepted responsibility and resolved the issue.
Regards,
[redacted]

To whom it may concern:I am very sorry there is confusion. When calling Customer Service, our system states the name of the company you are calling along with prompts to choose from depending upon your needs. Perhaps the incorrect number was being entered. I am very sorry.  The customer ordered...

two pairs of sneakers but ordered the incorrect size. When the customer called to inquire how she could rectify her error she was informed of our return policy. The customer sent back both pairs but only one was in stock for the size she wanted. The customer was refunded for the one pair of sneakers (as we did not have the size requested). The other sneaker was shipped out and received as confirmed here in the customer's Revdex.com complaint.  The customer was sent an email on 9/15/2017 which informed her which sneaker was shipped along with the new tracking number.  She called into customer service on 9/25/2017 and was informed during that call that she was indeed refunded for one sneaker and was reshipped the other in the desired size. The customer has been refunded correctly. I would ask that she check her records again. I've reached out to the customer and left a message.  Thank you.

I was able to speak with [redacted] and we were able to resolve the matter. 
 
 
Thank you very much.

To whom it may concern:I do apologize that [redacted] had an unsatisfactory experience regarding return shipping. We are currently working on allowing our customer's to return merchandise or make exchanges at the Jimmy Jazz Stores but this has not been made available yet....

Generally Jimmy Jazz processes orders within 1-2 business days after receiving the order. The second order placed was placed on 3/7/2015 at 9:17pm. That order would not begin processing until the next business day (please see the FAQs listed on our website).I can see and can understand that this experience was frustrating to say the least. I am sorry. Please allow us to refund you the shipping costs on both your orders. The total refunded to you is: $25.79. Please allow 24 to 72 hours to see the refund.Thank you.

Complaint: [redacted]
I am rejecting this response because:I am still without my refund nor product. I was told by the manager that he would contact me back within three hours, two weeks ago. I haven't heard anything from them.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern:
Again I understand the customer is upset that his orders were cancelled but as stated previously a Customer Service Lead explained in great detail the we are not given specific reasons on why an order is cancelled and we will not discuss our verification methods.
Customer Service is only informed that information provided by the customer could not be verified. We have stated that Customer Service is not given specifics for cancellations. 
 
Again we are very sorry that his orders were cancelled but it was explained to the customer and he was never charged. We are truly sorry the inconvenience.
The statement that we are discriminating against him is incorrect. We do not, have not and will not ever discriminate against any of our customers for any reason. 
It states in our FAQs in the section under "Fraud" that: We reserve the right to cancel orders which cannot be verified. We regret that, in some cases, these measures may result in inconvenience to legitimate customers.

To whom it may concern:
I've read t he complaint submitted by Ms. [redacted] and am truly disturbed by what she describes. I have refunded her shipping and contacted the actual location. We will be conducting an investigation into the situation Ms. [redacted] described. 
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I've tried to reach out to Ms. [redacted] to speak with her directly but she does not have voicemail. I would like to apologize to you Ms. [redacted] and your son. We value our customers and never want you to feel t hat you are not valued or that your value is less because of your race or where you live. The behavior described does not represent the company's views and we do not, under any circumstances, allow the employees of Jimmy Jazz to mistreat our customers. This matter will be investigated and the individuals involved will be addressed accordingly.

[redacted],
 
We are very sorry the incorrect color was sent out to you and as stated the color you did order, in that size is out of stock. As per your request with the Customer Service Representative you spoke with yesterday, you will be refunded...

once the item is received back in our warehouse. Again we are very sorry you received the incorrect color. I will be removing the shipping charge you originally paid for your order due to this inconvenience. 
 
The purchase amount you paid for that item was: $128.00 and the shipping was $9.45 making your total refund: $137.45.
 
Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I still haven't received resolution regarding my case with Jimmy Jazz. I have spoken with my financial institution  regarding the transactions and they advised that no one from Jimmy Jazz contacted them to check to see if there were any fraud concerns. So, at this point I feel like it's  just blatant customer discrimination  as the reason that they have cancelled my transaction twice with no reason provided to me as to why that happened. My bank stated that they could've and should've  called if there was a concern or an issue and they would have verified what was needed had they received a call regarding this matter from the company, that didn't happen in either occurrence. So, at this pount they are either saying that my money is no longer good there or blocking my purchase intentionally which is customer discrimination. I want to make sure that this is on record to display the poor customer service that has been displayed in this situation. I haven't even received  a call back from the rep that called me once after I left her multiple voice mail messages to call me back. Please make sure that this remains active.
Thanks,
[redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Might I add, [redacted] is an exceptional asset to that company, and she has given me a positive outlook towards the customer service displayed for Jimmy Jazz.  We need more representatives to display the type of leg work she put forth in regards to this matter.  She definitely sets the bar.  Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:my number is listed above my daughter thought it was a bill collector calling sorry
Regards,
[redacted]

To whom it may concern:There were two DMs that called, Noman and Arshad. The customer was called and a message was left offering a complete refund for the item. I also called and left a message with the customer trying to find out if she was able to speak with anyone. Thank you,Dina A[redacted]

I made a purchase on 4.07.2016. Today is 05.02.2016 and I have yet to receive my order. I have called on multiple occassions on regards to my package, I have spoke to a manager who had an attitude, with no care for customer service, was not interested in what I had to say. Not happy with service and I will never step foot in another Jimmy Jazz... Thanks for nothing

Complaint: [redacted]
I am rejecting this response because:
I received contact via my caller ID for...

Jimmy Jazz and it is Friday, 02/12/16  few days days after the deadline from which I was expecting to be contacted by a DSN. I tried calling back few hours shortly and there is no response on the Jimmy Jazz Number which is [redacted] I can also be contacted by my mobile phone [redacted] Please advise.
Regards,
[redacted]

To whom it may concern:I've been informed that the customer has been contacted and the matter resolved. Also the customer was informed that if she still did not see her funds returned, she was given the cell phone number to the manager and was asked to call.  Thank you so much.

To whom it may concern:I've reached out to the District Manager and informed him of the complaint. He will investigate and inform me of the outcome. He will be reaching out to the customer in an effort to resolve the issue.Thank you, Dina

Complaint: [redacted]
I am rejecting this response because:that is not true,I called the company with the bank on three way and the bank asked for information from the manager which then the manager denied the information to the bank Rep telling her that we would have to wait for Jimmy Jazz to release the funds with in 5-7 business days..I have no reason to lie, ,but I see that as a expanding company that they see them selves as they want to act as though they did everything in their power to assist me..I've never complained about any Bussiness ever , this is a first and it is because of how I was treated as a customer. Thanks to Better Bussiness B , for their help.
Regards,
[redacted]