Jimmy Jazz

I am rejecting this response because:
[redacted]   I tried to reach [redacted] several times since this last correspondance I have not heard from her or anyone in the actual store can not figure out what the problem is other than the continued poor service or lack therof that I am receiving.

To whom it may concern:
I've reached out to Ms. [redacted] and have in turn reached out the District Manager about her refund. I will be contacting Ms. [redacted] tomorrow to update her on the status.
 
Thank you.

Complaint: [redacted]
I am rejecting this response because: Poor handling of this situation. This company care little or none about customer satisfaction.
Regards,
[redacted]

To whom it may concern:I was able to speak with [redacted] and we were able to rectify the misunderstanding. [redacted] I am sorry your experience was not satisfactory and in the future if you should have any issue please feel free to contact me.Thank you,[redacted]...

[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Jimmy Jazz has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

To whom it may concern:
This customer has been contact and the issue has been resolved.
 
 
Thank you so much.

To whom it may concern:When customer service spoke with [redacted] they thoroughly explained the promotion rules and application, gave her a breakdown. Her argument was that “nobody reads the FAQ’s and that it is not her problem. She wanted $50 or the jacket, we offered to re-place the order for...

the jacket (which she wanted back) with free ship since a refund was processed and a new transaction would need to take place. (she refused). We feel terrible that the customer feels that she was mislead but the rules on the website are clear and we further explained how it work. We tried to offered her free shipping on her replacement order as well as 10% off next order.

To whom it may concern: I am sorry there was a delay and it was our error. We were experiencing processing delays. When Mr. [redacted] called the supervisor he spoke with did offer the customer a refund for this inconvenience. I understand how frustrating it is, the order was needed by a certain...

date. Again, we are terribly sorry, these delays were unforeseen and are not common. The offer still stands, we would like to offer Mr. [redacted] a refund for this error. Thank you.

To whom it may concern:I was informed that the customer received a cash refund on 1/13/2017.

To whom it may concern: I called Ms. [redacted] and left a message. I am sorry to hear that she received the incorrect size item. I am have a return shipping label sent to the email address listed on your order. You should receive this label within 24 hours.  Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern:
I've reached out to the District Store Manager as well as the Regional Store Manager and this response was sent to me:
"I have attempted to contact this customer several times. I actually attempted today (04/18/2016) as well with no luck. I have left messages informing her we were going to take of this situation. In my messages I also informed her that the store manager is aware if she happened to just stop by there.
I spoke with Store manager and she understands what to do."
I would ask at this time for the customer to please provide a valid phone number as we are unable to make contact with her with the number provided and or an email address. As we have attempted to reach out to the customer in an effort to resolve this matter with no response.
Thank you.

As per our FAQ Our commitment is to ship product within 1-2 business days after receiving the order.  Please allow 2-7 business days including handling and shipping time depending on the method of shipment of next day air to ground. Some orders require additional...

verification and this may take more than 1 - 2 business days to ship the order.As a one time courtesy we will extend a refund on shipping.

I made a purchase for my son (order # [redacted]). I received an email a couple of days later stating there was a discrepancy in my order without an explanation. I called and was hung up on sent to a voicemail and I have emailed. All I wanted was an explanation to explain to my son why he wasn't getting the shoes. The shoes are still on your website at a higher price which leads me to believe the discrepancy was the price I paid for the shoes which were $30 less than what's currently showing. I'm not happy about the situation and I feel as though I need a return email or call (###-###-####). I like the products you offer but if this is the treatment I will receive as a customer then I can't continue to shop with Jimmy Jazz. Please contact me at your earliest convenience or direct me to your corporate office.
Respectfully,
April C[redacted]

To whom it may concern:I've spoken with Ms. [redacted] and feel we were able to satisfy the customer and resolve the issue. Ms. [redacted], sorry for the misunderstanding and thank you for your patience.

To whom it may concern:
I am sorry there was a delay and at the time it was thought that FedEx did lose the package.
background-color: rgb(255, 255, 255);">However, the package was delivered and signed for by Ms. [redacted]. When Ms. [redacted] called regarding her package she was refunded the very next day. I understand how frustrating it is, the order was needed by a certain date. When packages are lost/delayed by the carrier we try to resolve the issue right away.
Ms. [redacted] was refunded the day after she called and she received and signed for the package two days after receiving the refund. 
Delays are not common but we make every effort to make the customer happy. 
 
Thank you.

To whom it may concern:I've tried twice to contact the Customer but there is no voicemail in which to leave a message. I need more detail so that I can properly investigate the issue.In general when placing items in your shopping bag it is listed on the website in the FAQs that items are subject to...

change either in pricing or availability. Please see below:Can I save the items in my [redacted] shopping cart and buy them later? Yes, they will be automatically saved in your shopping cart, but realize, all items are sold on a first-come, first-serve basis and an item's availability and pricing are subject to change. This means that the items you have in your shopping cart today may not be available at a later time. The only way to ensure those items will be available is to order immediately. If you have items in your shopping cart and wish to purchase later, you will be notified at check-out whether that item is available or not at the time of purchase. We reserve the right to limit quantity on certain products.With this being noted, I would still like to investigate the matter to see if something could be done to rectify the issue the Customer had.Thank you, [redacted]

To whom it may concern:I am sorry to hear that [redacted] did not receive her package. The type of shipping chosen does not have insurance but a claim was nevertheless filed on her behave by a customer service representative at Jimmy Jazz and it generally takes 4 to 6 seeks to...

conclude an investigation. Instead of making [redacted] wait I would like to offer her a refund now. The refund can take 3 to 5 business days but can be as quick as 24 to 48 hours (depending upon your bank). Please accept my apologies for this inconvenience [redacted].Thank you,Dina A[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

To whom it may concern:I understand the customer is upset and we are very sorry about having to send a different box. The original box and stickers were damaged and could not be sent to the customer. Jimmy Jazz deals directly with Nike and other brands, all sneakers sold are authentic. Customer...

service tried to reach back out to the customer on 4/11/2017 but they were unable to reach him. A message was left informing the customer that we were sorry about the damaged box and stickers. It was noted on the voicemail that we gave him 10% off his purchase as well as a refund for his original shipping cost. I personally tried to contact [redacted] but also got voicemail. I called to obtain a copy of the images he sent on 4/4/2017 to 'Kiara'. I did receive an email with the images requested but unfortunately have not been able to speak with [redacted] Again, we are very sorry. We have refunded the customer 10% of the purchase as well as a refund for the shipping cost, totaling $27.77. If the customer would like we can give him a full refund, we will email him a return shipping label and once the sneakers have been received a refund will be issued.  Thank you.