Jimmy Jazz

I will be reaching out to the store manager to have them investigate the issue.

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before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Might I add, [redacted] is an exceptional asset to that company, and she has given me a positive outlook towards the customer service displayed for Jimmy Jazz.  We need more representatives to display the type of leg work she put forth in regards to this matter.  She definitely sets the bar.  Regards,
[redacted]

To whom it may concern:I tried to reach out to the customer but the number listed appears to be the wrong number. When I called the woman that answered stated I had the wrong number. Please have the customer supply a number. I attempted to reach the customer multiple times at the number...

listed. Thanks so much.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern:I am sorry that Mr. [redacted] was not happy with the amount of time it took to process his order for the gift certificate. Per our FAQs regarding the time it takes to process an order   (I just placed an order. How long before it will be shipped?  Our...

commitment is to ship product within 1-2 business days after receiving the order.....Some orders require additional verification and this may take more than 1 - 2 business days to ship the order.) Unfortunately, Mr. [redacted]'s order took longer because the information which was provided required further verification. His order was being verified and was released on the 22nd at end of business day which made the certificate available the following business day. What is written regarding a certificate being available within is few hours is indeed correct but this is when billing information on the order for the certificate has been verified.  Please accept our apologizes

As per our FAQ
 
255);">Our commitment is to ship product within 1-2 business days after receiving the order.  Please allow 2-7 business days including handling and shipping time depending on the method of shipment of next day air to ground. Some orders require additional verification and this may take more than 1 - 2 business days to ship the order.
As a one time courtesy we will extend a refund on shipping.

To whom it may concern:
There was indeed a typographical error which occurred on Jimmy Jazz.com and Customers were contacted to rectify the issue.
It is listed on our website in the FAQs that we are not responsible for typographical errors: (From the Jimmy Jazz site:...

"What is JimmyJazz.com’s policy on price adjustments? All sales are final in regards to pricing, except in states that have laws in conflict with this policy. Jimmy Jazz reserves the right to limit quantity by style/color, and is not responsible for typographical errors." We understand the inconvenience of this matter and we made every effort to explain and offer our Customers a discount on the item.
During this particular conversation Ms. [redacted] wanted to utilize the 50% discount on an item of her choosing, to be used at a later date. She was informed that we would not be able to accommodate this request as the offer could only be used on the item with the typographical error. She asked at that time to have the order cancelled. 
We never want our Customers unhappy with our service and in an attempt to rectify this error Jimmy Jazz offered the effected Customers 50% this item.
We sincerely apologize to Ms. [redacted] regarding this unfortunate mishap and regret that we could not accommodate her.
Thank you.

To whom it may concern:I do apologize that the information was not listed on the website. As it stands we have corrected that error. I would like to say sorry to [redacted] We are sorry this information was not made available to you before placing your order. I will be refunding you your original...

shipping charge and would like to offer you 10% off your next order. (I will list this information in your order history, please reference your last order number when contacting Customer Service) Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I spoke to Regional Manager Eric, and he had me to return to another location that had the correct shoes and I finally received my daughters Christmas gift. Thanks!
Regards,
[redacted]

To whom it may concern:I've called the customer a few times but have been unable to leave a message as there is no voicemail. Please contact me a[redacted] so that we may discuss a resolution to this matter.

To whom it may concern:I've reached out to the district manager and am awaiting a response.  Thank you.

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern:I am sorry Ms. [redacted] that you had such a difficult time regarding customer service. At no time is it acceptable to disrespect a customer in any way. We will look into what occurred and address it accordingly. If there is indeed an error on the site we will...

investigate and correct the error. I looked into your customer account an saw that you were sent a return shipping label on April 8th and again on April 10th. I see that you utilized the first. I will see to it that you receive a refund for the shipping you originally paid for your order.  Again, I am sorry there was an issue with your order.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern:Unfortunately, we will not be able to refund the customer because only the person who opened the dispute with [redacted] can close the dispute.Please be advised we are unable to issue a refund when there is an open dispute with [redacted] The customer received the merchandise. We corrected the issue by updating the site to show the time frame for shipping to Non Contiguous States. We also offered the customer a refund of the shipping cost for the trouble the customer had regarding the site not having the shipping time frame. Understanding there was lack of information on the site we further offered 10% off the customer's next purchase but we are not able send the refund when there is an open dispute on [redacted] Again the customer who opened the dispute is the only person who can close the dispute. We want to resolve the matter and have tried to do so but if the customer is unwilling to corporate that is not much else we can do.   Thank you so much.

To whom it may concern:
I am sorry that Ms. [redacted] has not received her package. I've consulted with our shipping supervisor and it has been confirmed that the package was indeed shipped; it left our warehouse on February 5, 2014. I've also...

contacted USPS regarding the package and was told that they only have 'Electronic Shipping Info' and stated they do not have record of package receipt. I have filed a claim with USPS as we've shipped the merchandise.
I am not completely sure why this complaint was filed as the issue with the missing package has been addressed and the desired resolution has been met. It is my understanding that Ms. [redacted] called and spoke with a CSR yesterday and was informed that a supervisor stated she would be refunded for this order with the
understanding that if the tracking information is updated by USPS and shows as "shipped" she would be charged for the delivered merchandise. Ms. [redacted] was refunded for this order yesterday; it takes 24 to 48 hours for the refund to reflect in an account. 
Regarding the claim that Customer Service Representatives were not helpful and rude; an investigation will be conducted regarding this, as unprofessional behavior towards our Customers is never tolerated. 
Thank  you,

Complaint: [redacted]
I am rejecting this response because Jimmy Jazz has to contact [redacted] in a timely manner, and since it's been more than 30 days it's not my responsibility. In addition, if Jimmy Jazz would've replied to the dispute on [redacted] a refund would be able to occur.
Regards,
[redacted]

To whom it may concern:Again I understand the customer is upset that his orders were cancelled but as stated previously a Customer Service Lead explained in great detail the we are not given specific reasons on why an order is cancelled and we will not discuss our verification methods.Customer Service is only informed that information provided by the customer could not be verified. We have stated that Customer Service is not given specifics for cancellations.  Again we are very sorry that his orders were cancelled but it was explained to the customer and he was never charged. We are truly sorry the inconvenience.The statement that we are discriminating against him is incorrect. We do not, have not and will not ever discriminate against any of our customers for any reason. It states in our FAQs in the section under "Fraud" that: We reserve the right to cancel orders which cannot be verified. We regret that, in some cases, these measures may result in inconvenience to legitimate customers.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I spoke with a Man Alive representative and she was very kind. She apologized for my frustrations and made me feel that I was being taken seriously. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I've reached out to the district manager to contact [redacted].