J&J Remodeling Company

We have no problem taking her out of her current car and but her into something elseWe would much rather do all this face to face vs text and emailMrs [redacted] can work with the GM or Sales manager directly

Yes he brought the vehicle in during the warranty period and it had the codes for EVAP and air bagwe fixed those, test drove the vehicle and no other codes appearedHe called after traveling back home and after more than 10,miles on the vehicle and stated there was a transmission issueThe warranty was months/ 6,miles

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted Basil Resale this morning and spoke with people there and people who take care of the paperworkNo one knows anything about changing the contractConsumer needs assistance in cancelling extended warranty Regards, [redacted]

I am reaching out to our [redacted] Road store to have them contact the customer and make sure they get him a proper Owners Manual for his [redacted] ***Regards, John FBasil Resale Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The warranty is through [redacted] ***, which was purchased through BasilThe only reason the claim was approved was bc Basil finally called them after weeks of them asking for different paperworkThank you-

Ms [redacted] did come in and re-select a vehicle on Saturday with a scheduled delivery of the next dayThe vehicle was prepped and ready for delivery and the customer never showed up! Monday morning I received a call from Mr [redacted] stating that "BASIL WASN'T LOSING ENOUGH" on the deal for his satisfaction! The car was released and sold to another partyI would like to remind everyone involved that Basil Resale Center is trying to assist this customer to the best of our abilityOur offer to assist still stands even as Mr [redacted] uses this forum to communicate while telling me he wants nothing to do with this issue! In order for this to work for everyone both parties (in this case parties) need to compromiseIf I can be of further assistance please don't hesitate to contact meRegards, John FE-Commerce Director Basil Resale Center

Miss [redacted] took delivery of a [redacted] from us 11/07/Cosmetic repairs are only covered as documentedWe promise to only cover the following: 1) Repaint rear bumper 2) Repair scratches and corrosion on (4) wheelsSee enclosed copy of promise letterCustomer was completely satisfied

[redacted] Thank you for bringing this matter to our attention.The customer leased a Saturn Relay with 96,miles from Basil Resale Center in February of The Capitalized cost was $9,972, not the $14,that the customer stated in their complaint.We have worked with Ms [redacted] to the best of our ability in our service department and have internalized charges of $2,for service in goodwillAs we all know, all vehicles have ongoing costs for operating expenses and repairsWe have also supplied loaner cars to Ms [redacted] at no expense to her.If I can be of further assistance please don't hesitate to contact meSincerely, John [redacted] E-Commerce Director Basil Resale Center

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] Attached is the detailed invoiceIt is clear the they replaced fuses for both the power seat and the lighter which did not work afterwards and service told me they would not work as an additional module would need replacementThey are correct on the bill amount I paid.The Warranty was not explained to meI was told it was bumper to bumperYou would heve to compare a parts list of every part in the car and compare it to the policy to know what is not covered - let alone very expensive parts not coveredThey would give me about half of what I paid for the car a year ago at travalue as the offer they made at the end of their comments is insultingPlease let me know the status of this as I am prepared to take it further

[redacted] Mrs [redacted] was leasing her car thru our in house lease programIn terms of what "Todd" told her I cant speak on there private conversationAll of the sale staff is trained on word tracks and what to tell the customer when they finance with our lease programThere is no commission for doing our in house program so there is no reason to convey informationCustomers can trade and upgrade at anytime but theres many factors that play into thatIncome,credit, cash down, trade valueOur in house lease's do not report to credit reports so it will not improve credit rating at allWith that being said even if you have the loan with bank any past dues accounts and current credit obligations must be current and not past dueAll of this information is gone over when the customer meets with our finance department to sign all contractsMrs [redacted] default on her loan which she signed a binding contract she is required to pay the $8,

We are sorry you were not happy with the loaner car we provided while your vehicle was in service as we only have ''emergency" vehicles for people that have cars that left them strandedAs far as the other complaints we could not duplicate any of themWe found nothing wrong with the heating and cooling system and like you said it's working fineWe tested the cruise control and found it working and as "designed"As for the brakes we test drove for the noise and did not hear anything so we had the tech remove the wheels and inspect for any issues, We found no issues with the brakes and the tech noted they were in great conditionI have no issue with assisting you with help if the brakes are still intermittently having a noiseWe have been here for over years and always stand behind our product and customersI myself have a father who is a Vietnam Veteran and I and the whole Basil automotive group have nothing but respect for those who have served and sacrificedI invite you to call me directly and let me help in any way I can.Kevin ***parts and service Director Basil automotive group [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Owner's Manual was received Regards, [redacted] ***

Phone response - He uses the truck for deliveriesOn 10/5/he brought it in, we changed a vent valve and crash sensor, there was no transmission code showingOn 12/after putting 13,miles on, he states there is a check engine light and customer declined the diagnosis as he did not want to pay the feeHe had our month/mile warranty, and he declined any extended warrantyThe fee due was because he was well past the miles given

Thank you for bringing this matter to our attentionAfter interviewing staff and reviewing records (see attached), Basil Resale Center stands with our positionThe customer purchased the vehicle and declined the recommended repairs in order to keep the sale price downI'm not sure where the misunderstanding is as it is clearly defined in the attached invoice signed by the customerIf I can be of further assistance please don't hesitate to contact me at the number belowRespectfully, John Fe-Commerce Director Basil Resale Center

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I reject the business response due to the following facts: 1) the business refused to conduct a diagnosis of the vehicle just days after the purchase. Because the business refused, I personally had to take the vehicle to have the diagnosis completed [as demonstrated in both the provided dated email documents and text documents -- the business simply refused to do the diagnosis; 2) also in the 2 dated documents provided, the business was informed of the transmission slipping just days after the cargo van was purchased. The fact that the check engine light came on after driving merely 50 miles, is an indication that the business just slapped an inspection sticker on the windshield without thoroughly inspecting the vehicle; 3) the business promised lifetime oil changes and never changed the oil any of the times the vehicle entered the shop when requested - further demonstrating that the business didn't stand behind the sale -- the business seems to have hoped that the transmission problem would not have been noticed until the warranty ran out. However, the transmission was slipping just days after the purchase as indicated by dated documentation. The business sought the easiest, least costly option to repair, but disregarded the transmission because of the large expense. Dated documentation submitted to The BBB demonstrates the timeliness of reporting the transmission problem -- the transmission problem was reported before the vehicle reached even 3,000 miles and was reported in less that a month from the purchase date. It appears that the company shows a pattern of not honoring its own 6-month/6000 mile warranty. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Thank you for bringing this issue to our attention.We have been in touch with the customer and have met or exceeded her demands on every issueThe expectation of making a used car new again is not realistic, each and every Used Car has flaws and is priced accordingly.If we can be of further assistance please do not hesitate to contact me.Respectfully,JohnJohn F [redacted] E-Commerce DirectorBasil Resale CenterDirect: ###-###-####

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] At this time I do not see what I am looking for on the Basil WebsiteBut I will contact you to stop by & speak w/ you if you'd like

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.For future reference I do not accept the response given but will be taking the vehicle to another garage to have the brakes replaced where I can work it around my schedule since I already had to lose time from work. Regards, [redacted]

Yesterday 2/22/17, I went to [redacted] Chrysler with the Totally Integrated Power Module (that Basic stated needed to be installed before they could inspect and maybe some of the repairs they made that never worked would start working)The Service Advisor did a check on the system before he installed the TIPM I purchasedHe checked the wiring circuit and found the rear wiring harness truck to body had broken wiresThey replaced the wiring harness and the existing TIPM WORKED! Not only that, but it passed inspectionIt cost me $340.60.Basil should have checked this wiring harnessThey sent me on a wild goose chase for a part I originally was told would cost $ 1,with installationI found one for $+ installation and obviously did not need it anyway Basil should reimburse me for all previous repair charges and deductablesThey should also pay for the Cecconi charges of $ because they obviously did not inspect it, and sent me on a wild goose chase search for parts and how upset I was thinking about not having enough money to get my car inspectedLet me know if you still need the WarrantyIt is pages - can I mail it? [redacted]