Job Support Services

At Job Support Services, all calls are recorded for quality assurance and training purposes. After reviewing the customer's complaint, we listened to the call where the agent gave the customer our support number, which is: 1 (866) 408-2670. We are assuming that perhaps the customer misheard the agent, as they listed an incorrect phone number in their complaint. However, they were able to access our phone number (which is also listed on the charge on their statement), as they did contact us on 11/19/2018 and requested a refund to which they were approved. A full refund was processed the same day of the request. In addition, the customer claimed that they believed we share our information with other companies. At Job Support Services, we ensure the security of any information gathered, and all customer information gathered is completely confidential. No information we gather is shared or released.

"The Job Support Services' program offers a "Pass the Exam" guarantee. Therefore, registration fees are fully refundable if the candidate takes and does not pass the required postal 473 or 473c exam, or any other civil service exam. Refunds are also available to those who request them within 72 hours of their registration date, provided our program resources have not yet been accessed or used." Since our customer failed the exam, we provided them with a refund for the full amount.

This customer claims that our advertisement does not mention that we are not affiliated with the USPS, however, all of our advertisements do provide a disclaimer stipulating that we are "not affiliated with any government or state entities, including the United States Postal Service". This information is also included throughout our website, as well as stated on every phone conversation with all customers. It is our goal to provide tools and assistance to our customers in order to more easily navigate the hiring process and maximize their score on the required exams for entry level civil service positions. On 10/23/2018, the customer contacted us via telephone to purchase and register for our program. They were in fact informed that there is no fee for the official exam(s), and that the fee was for the preparation materials, which are optional. When they made the refund request, they were informed that they fell outside of our Refund Policy (as our records indicated that the customer had accessed all of the materials), but that they would be issued a partial refund as a courtesy. Before the customer submitted a complaint with the Revdex.com, the supervisor reviewed the call (as all calls are recorded for quality assurance and training purposes) and provided the customer with a full refund. The customer was notified of the full refund via email the same day as the refund request.

At Job Support Services, one of our main goals is to be transparent and up front about what customers can expect from us, what products and services we provide, as well as the fact that our products and services are optional. This information is provided throughout our website, as well as on a customer's transaction receipt. Throughout our website, you can find disclaimers stating that we are not affiliated with any government or civil service agency, and that there is no fee to apply, nor for the official exams or the study materials offered by the USPS or any other civil service agency. The fee is for our job board, study guides, simulated practice exams, and customer support for certain entry level civil service jobs. The customer never contacted us after purchasing, otherwise we would have provided them with assistance or a courtesy refund. Once we received their complaint, we provided the customer with a full refund.

At Job Support Services we make every effort to ensure that anyone choosing to pay their registration fee to enter the Job Support Services Program fully understands what we do, and what they can expect to receive from us. Unfortunately, some do not read or understand what we clearly make available for them to review. We offer job preparation materials that are optional and offered independently from the USPS or any other agency. Throughout our website, you can find disclaimers stating that we are not affiliated with any government or civil service agency, and that there is no fee to apply, nor for the official exams or the study materials offered by the USPS or any other civil service agency. The fee is for our job board, study guides, simulated practice exams, and customer support for certain entry level civil service jobs. This customer went to our website and purchased our Program and Services on their own volition. No calls were made to us with complaints or concerns, or we would have provided them with assistance or a courtesy refund, if desired. Once we received their complaint from the Revdex.com on the same day, we provided the customer with a full refund.

Thank you, we strive to do the best for all our customers.

At Job Support Services, we offer job preparation materials that are optional and offered independently from the USPS or any other agency. Throughout our website, you can find disclaimers stating that we are not affiliated with any government or civil service agency, and that there is no fee to apply, nor for the official exams or the study materials offered by the USPS or any other civil service agency. The fee is for our job board, study guides, simulated practice exams, and customer support for certain entry level civil service jobs. This customer contacted us on 9/28/18 to purchase our Program and Services. No calls were made to us with complaints or concerns, or we would have provided them with assistance or a courtesy refund, if desired. Once we received their complaint from the Revdex.com on the same day, we provided the customer with a full refund.

This customer last contacted us on 10/1/18 to request a refund. They were informed that their refund was approved, and it was processed the same day, therefore, we are unsure as to why the customer felt that their refund request was denied. At Job Support Services, we record all calls for quality assurance. Upon listening to the calls made by the customer, we did not find any times where the customer was hung up on. In addition, they did receive support through the process, and were informed that the next step after passing the exam was to apply again for any available positions, and then they would need to wait to be invited for an interview (which is the next step in the process). We are unsure why the customer felt that they did not receive any help, but due to this and to ensure quality customer satisfaction, we refunded the customer on the day of the refund request.

At Job Support Services, we make every effort to ensure that anyone choosing to pay their registration fee to enter the Job Support Services Program fully understands what we do, and what they can expect to receive from us. Unfortunately, some do not read or understand what we clearly make available for them to review. We offer job preparation materials that are optional and offered independently from the USPS or any other agency. Throughout our website, you can find disclaimers stating that we are not affiliated with any government or civil service agency, and that there is no fee to apply, nor for the official exams or the study materials offered by the USPS or any other civil service agency. The fee is for our job board, study guides, simulated practice exams, and customer support for certain entry level civil service jobs. The USPS does offer free printed materials, but they do not offer simulated practice exams that test and grade you, nor do they offer job boards and customer support to assist you throughout the process. We are unsure why the customer feels our website "makes it look like we have a connection to the USPS", as there are clear disclaimers throughout our website that indicate we are not affiliated, nor do we use any of the USPS logos or ads. The customer also claims that our address incorrect and is for a spine treatment center. Our address is current, and the suite was previously leased as a medical facility. This customer contacted us on 9/26/2018 to purchase our program and services. They have utilized all of the materials and received our services at least once. Once we received the customer's complaint, we decided to provide them with a full refund to ensure quality customer satisfaction.

On one of the service calls made by the customer to our company, they requested a refund. Our refund policy states: "The Job Support Services' program offers a "Pass the Exam" guarantee. Therefore, registration fees are fully refundable if the candidate takes and does not pass the required postal 473 or 473c exam, or any other civil service exam. Refunds are also available to those who request them within 72 hours of their registration date, provided our program resources have not yet been accessed or used." At the time of the request, the customer did not qualify for a refund, as they were past the 3-day (72 hour) right of recession, they had accessed the materials, and as they stated themselves that they did not take and fail the Official 473 or 473c exam. Also, in order to schedule a time to take the official exam, you must first apply to a job in your area to receive an invite from the USPS with a date and time to take the exam, which the customer has not yet done. Other mitigating circumstances would qualify candidates for a partial refund. Customers who have completed all the required steps within the program and find that there have been no available jobs within 50 miles of their residence after 120 days of registering for the service can qualify for a partial refund and maintain full access to their Job Support Services account. We provide this option to customers as a courtesy, as USPS jobs frequently come and go. Because our product is delivered electronically at the moment a payment is approved, it is not practical to offer refunds for those who change their mind or make an assumption that we offer something that we do not, or that we are an entity that we are not. There is simply no way to recover an electronically delivered product. This is a common problem for all providers when products are delivered electronically, however, it is our goal to provide tools and assistance to our customers in order to more easily navigate the hiring process and maximize their score on the 473 Exam in order to obtain a position with Postal Service. Since our valued customer is unsatisfied, we provided them with a courtesy refund for the full amount.

At Job Support Services, we offer job preparation materials that are optional and offered independently from the USPS or any other agency. Throughout our website, you can find disclaimers stating that we are not affiliated with any government or civil service agency, and that there is no fee to apply, nor for the official exams or the study materials offered by the USPS or any other civil service agency. The fee is for our job board, study guides, simulated practice exams, and customer support for certain entry level civil service jobs. This customer contacted us on 9/7/18 to purchase our Program and Services. No calls were made to us with complaints or concerns, or we would have provided them with assistance or a courtesy refund, if desired. Once we received their complaint from the Revdex.com on the same day they purchased, we provided the customer with a full refund.

At Job Support Services, we offer job preparation materials that are optional and offered independently from the USPS or any other agency. Throughout our website, you can find disclaimers stating that we are not affiliated with any government or civil service agency, and that there is no fee to apply, nor for the official exams or the study materials offered by the USPS or any other civil service agency. The fee is for our job board, study guides, simulated practice exams, and customer support for certain entry level civil service jobs. This customer last contacted us on 8/27/2018 to purchase our Program and Services and was told before purchasing that the fee is for our study guide materials, simulated exams, customer support and job board, not for the Official 473 exam. We were surprised to find the customer's complaint and are saddened to hear that they were confused as to what they purchased. No calls were made to us with complaints or concerns, or we would have provided them with assistance or a courtesy refund, if desired. To ensure quality customer satisfaction, we have provided the customer with a full refund on 8/30/2018.

we are always glad to hear success stories such as yours. Good Luck in your new Career!

Thank you and good luck with your interview process.

At Job Support Services, one of our main goals is to be transparent and up front about what customers can expect from us, what products and services we provide, as well as the fact that our products and services are optional. This information is provided throughout our website, as well as on a customer's transaction receipt. Throughout our website, you can find disclaimers stating that we are not affiliated with any government or civil service agency, and that there is no fee to apply, nor for the official exams or the study materials offered by the USPS or any other civil service agency. The fee is for our job board, study guides, simulated practice exams, and customer support for certain entry level civil service jobs. We offer different levels of access and support to our programs, and on 8/2/2018 this customer went to our website and purchased our "Basic Support" option, which is (1) installment of $39.99. Before a customer is able to submit a payment, they must click to agree to our Terms and Conditions, which includes our Refund Policy. When the customer did contact us for a refund, we were able to confirm that they accessed and utilized the materials, which per our Refund Policy, made them ineligible to receive a refund at the time of the request. Our refund policy is clearly stated throughout our website, and the customer did have to agree to it before they were able to submit a payment. For this program, our policy is: Refunds are available to those who do not pass the Postal Battery Exam 473. Refunds are also available to those who request them within 3 days of registering, provided their account has "NOT YET" been logged into. Being that the customer had accessed the materials, they were deemed ineligible at the time of the request. However, being that our main goal is to provide quality customer satisfaction, we have provided the customer with a full refund.

This customer claims that our advertisement does not mention that we are not affiliated with the USPS, however, all of our advertisements do provide a disclaimer stipulating that we are "not affiliated with any government or state entities, including the United States Postal Service". This information is also included throughout our website, as well as stated on every phone conversation with all customers. It is our goal to provide tools and assistance to our customers in order to more easily navigate the hiring process and maximize their score on the required exams for entry level civil service positions. On 7/26/2018, the customer contacted us via telephone to purchase and register for our program. They were in fact informed that there is no fee for the official exam(s), and that the fee was for the preparation materials, which are optional. Upon receiving the complaint by the customer, we researched our records which indicate that no calls or email were made to request a refund. However, since our valued customer is unsatisfied, we provided her with a courtesy refund for the full amount.

At Job Support Services, we offer job preparation materials that are optional and offered independently from the USPS or any other agency. Throughout our website, you can find disclaimers stating that we are not affiliated with any government or civil service agency, and that there is no fee to apply, nor for the official exams or the study materials offered by the USPS or any other civil service agency. The fee is for our job board, study guides, simulated practice exams, and customer support for certain entry level civil service jobs. This customer last contacted us on 7/30/18 to inquire as to why they we unable to locate job listings on the USPS website. We informed the customer that the USPS is updating their website, as well as revamping their application process. Northeast Postal spokesman *** stated that "the old hiring process is not keeping up with the demand for new hires needed to accommodate the increased volumes of mail and package deliveries from e-commerce shippers, and that the new application process will be streamlined from what used to be a cumbersome system". We informed the customer of this, and that during this time we would also offer them (and all other customers seeking USPS employment) free access to our other civil service exams and study guide materials. We also informed the customer that they would receive notice from us once the new application process was completed. The customer agreed and seemed to understand. We were surprised to find the customer's complaint and are saddened to hear that their experience was not satisfactory. No calls were made to us with complaints or concerns, or we would have provided them with assistance or a courtesy refund, if desired. To ensure quality customer satisfaction, we have provided the customer with a full refund as well as allowed them access to continue our program.

At Job Support Services, we offer job preparation materials that are optional and offered independently from the USPS or any other agency. Throughout our website, you can find disclaimers stating that we are not affiliated with any government or civil service agency, and that there is no fee to apply, nor for the official exams or the study materials offered by the USPS or any other civil service agency. The fee is for our job board, study guides, simulated practice exams, and customer support for certain entry level civil service jobs. This was also communicated on the call that the customer made on 7/16/2018. When the customer contacted us, one of our representatives informed them that about the requirements for the USPS position that they inquired about and told them about the preparation materials we offer. The customer decided to purchase our materials, and we do see that they accessed the materials (last access of 8/1/2018). We were also able to confirm that the customer was sent a receipt at the time of purchase, which included our Terms and Conditions, as well as our Refund Policy. It is possible that the receipt email was delivered to a spam or junk mailbox. We are saddened to hear that the customer felt misled about our program and services, to which the customer expressed to us on a call they made on 8/1/2018. On that call, the customer was informed that we refunded their payment to ensure quality customer satisfaction.