Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ We apologize for the delay and inconvenienceYou will receive a refund in the amount of $Please allow to weeks for delivery In addition, you will receive [redacted] for free for an additional months at no cost to you for being a loyal customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) That Dollar amount is totally absorb, My subscription is thru 2021, I refuse this offerHow can you offer me free months of [redacted] but you can't deliver the current issusesYou ignored where I spoke with the CEO Assistant, he said Issues would be sent to meI'll go thru my check registry, because I'm owned more than that amount and show proof to what I've paid Final Business Response / [redacted] (4000, 9, 2015/06/08) */ Contact Name and Title: [redacted] Srvcs Contact Phone: XXX-XXX-XXXX Our records show when [redacted] Magazine ceased publication, the remaining issues were transferred to [redacted] The amount transferred was $for issues that were ordered through [redacted] The refund was figured by deducting the cost of the issues already mailed from the price Ms [redacted] paidThe refund of $was correct for the issues remaining on the subscription Final Consumer Response / [redacted] (4200, 11, 2015/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I find it strange to rush and send a check, but not put forth an effort to get me a monthly magazine after being a yr subscriberIt's sad that the Founders daughter is clueless to her company loyal customer baseHer Dad would be so disappointed I won't accept the check, I'll check review my check register and pursue another angleThe company is descrating at every point, the makeup not kept in stores, fashion show obsolete, on to social media to discuss this issue
We apologize for the inconvenience.Our records show the subscription was cancelled and the Ms [redacted] was refunded $on March 11, I have had another refund processed since it has been over a year and they did not receive the refundPlease allow to weeks for delivery
We apologize for the inconvenience.A full refund of $for the order that we received November 19, will be sent to your address Please allow to weeks for delivery.We also have an order on file that was received from the agency below on September 22, [redacted] *** [redacted] You will need to contact the agency to request a refund for that order
Initial Business Response / [redacted] (1000, 6, 2015/10/08) */ Contact Name and Title: S [redacted] Special Srvcs Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @cds-global.com We sincerely apologize for any inconvenience Mr [redacted] has experienced regarding his subscription to Ebony Our records show we processed a replacement refund on September 24, for the refund he did not receiveMr [redacted] should allow two to three weeks for delivery Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted the response of a refund that I had requested
Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ We apologize for the inconvenienceThe subscription is paid through the November issueA replacement of the May issue was sent on June 6, A refund in the amount of $will be mailed to your addressPlease allow to weeks for delivery Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) As per response July 1st " We apologize for the inconvenienceThe subscription is paid through the November issueA replacement of the May issue was sent on June 6, A refund in the amount of $will be mailed to your addressPlease allow to weeks for delivery." How did Ebony come up with that amount to pay me back when I asked for a full refundStill not explaining to me why they are not mailing out the magazines to me each month since it was never a problem before until the summer of No one is looking into this to find out why this happenedPaying me $is not satisfactory and not acceptable Final Business Response / [redacted] (4000, 9, 2015/07/08) */ Contact Name and Title: [redacted] -Special Srvcs Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @cds-global.com We sincerely apologize for Ms [redacted] inconvenience The issues subscription was placed November 2, The issues were being sent to the address below: [redacted] ST N [redacted] As requested, a refund was processed on July 1, The subscription was extended for the issues that MsWilliams missedThe refund was figured by deducting the cost of the issues already mailed from the price she paidThe refund of $was correct for the issues remaining on her subscription Final Consumer Response / [redacted] (4200, 11, 2015/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again not sure how they came up with the amtI still would like the full amount paidWhat will happen to my subscription?
Initial Business Response / [redacted] (1000, 8, 2015/09/02) */ We apologize for the inconvenienceOur records show the order was received from the agency belowThe agency has cancelled the order The September issue is the last issue that you will receive [redacted] *** [redacted] St [redacted] XXXXX XXX-XXX-XXXX
Complaint: [redacted] I am rejecting this response because:This company has responded to me in the past that copies would in fact be mailed to me How can they print copies to sell on newsstands but can not mail subscriber copies They keep changing their story as to when subscriber copies will be forthcoming Why were subscribers not notified with this new contained in the response to my complaint? I do not believe they will extend any subscriptions and mail future copies Why are they still soliciting new subscriptions This is fraud Sincerely, [redacted]
We apologize for the inconvenience.The subscription is active and started with the October issue and will expire with the August issue.Mr*** should have received the December/January issue by March 1, 2016, the February issue by March 15, 2016, and he should receive the
March issue by April 30, I have extended, and the subscription will now expire with the November issue
Initial Business Response /* (1000, 5, 2015/10/13) */
Contact Name and Title: ** *** Srvcs
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cds-global.com
We apologize for any inconvenience Mr*** has experienced regarding a subscription to *** Magazine
Our records show we
received an order for Mr*** from the agency below on July 2, As requested, we cancelled delivery on August 5, The September issue was the last issue deliveredAny further information regarding the order, or any refund requests, will need to be sent to the agency as we do not have access to their records
Please contact:
***
PO Box ***
*** ** XXXXX
XXX-XXX-XXXX
Complaint: ***
I am rejecting this response because: I asked for a refund of my remaining money for the issues I didn't receive or for my issues to be deliveredThe response from *** did not indicate when they will be able to deliver my issues, so I would like a refund of my money.
Sincerely,
*** ***
We apologize for any inconvenience Ms*** has experienced regarding a subscription to ***.Recently, we have had problems with the timeliness of subscribers receiving their issues of ***We remain committed to ensuring that all subscribers receive all of their issues.The subscription will
start with the March issue.The March issue should be delivered no later than May 31, 2016.The April/May issue should be delivered no later than June 30, 2016.We have extended the subscription three issues to compensate for the inconvenience Ms*** has experienced.We hope that excellent service from now on will compensate for any inconvenience Ms*** has experienced
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** this resolution is only satisfactory if efforts are being made to get the current (April) issue out to me immediately, which I expect to receive within 1-weeksAs of April 6, I still have received nothing
We apologize for any inconvenience Ms*** has experienced regarding a subscription to Ebony.We received the subscription request from the agency below on August 26, 2015.National Publishers ExchangeBryant Dairy Rd, Suite 150Largo, FL
800-890- We have cancelled deliveryThe January issue will be the last issue Ms*** will receiveAny further information regarding the order, or to request a refund, will need to be sent to the agency as we do not have access to their records
Initial Business Response /* (1000, 5, 2015/09/02) */
We apologize for the inconvenienceThe order came to us from the agency belowYou must contact the agency to see why they received a subscription, as we do not have access to their recordsI have suspended deliveryThe October issue
will be the last issue you will receive
Priority One Clearing Service
N.ECleveland St
Clearwater, FL
727-443-
Initial Business Response /* (1000, 5, 2015/08/03) */
The subscription was received from the agency below on June 30, 2015:
PRIORITY ONE CLEARING SERVICE
N.ECLEVELAND ST
CLEARWATER State:FL 727-443-
I have cancelled deliveryThe
September issue will be the last issue she will receive
We apologize for the inconvenienceYou will not be charged for the subscription
We apologize for the inconvenience.You will receive your missing issues and the subscription has been cancelled. A refund in the amount of $will be sent to you. Please allow to weeks for delivery
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ We apologize for the delay and inconvenienceYou will receive a refund in the amount of $Please allow to weeks for delivery In addition, you will receive [redacted] for free for an additional months at no cost to you for being a loyal customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) That Dollar amount is totally absorb, My subscription is thru 2021, I refuse this offerHow can you offer me free months of [redacted] but you can't deliver the current issusesYou ignored where I spoke with the CEO Assistant, he said Issues would be sent to meI'll go thru my check registry, because I'm owned more than that amount and show proof to what I've paid Final Business Response / [redacted] (4000, 9, 2015/06/08) */ Contact Name and Title: [redacted] Srvcs Contact Phone: XXX-XXX-XXXX Our records show when [redacted] Magazine ceased publication, the remaining issues were transferred to [redacted] The amount transferred was $for issues that were ordered through [redacted] The refund was figured by deducting the cost of the issues already mailed from the price Ms [redacted] paidThe refund of $was correct for the issues remaining on the subscription Final Consumer Response / [redacted] (4200, 11, 2015/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I find it strange to rush and send a check, but not put forth an effort to get me a monthly magazine after being a yr subscriberIt's sad that the Founders daughter is clueless to her company loyal customer baseHer Dad would be so disappointed I won't accept the check, I'll check review my check register and pursue another angleThe company is descrating at every point, the makeup not kept in stores, fashion show obsolete, on to social media to discuss this issue
We apologize for the inconvenience.Our records show the subscription was cancelled and the Ms [redacted] was refunded $on March 11, I have had another refund processed since it has been over a year and they did not receive the refundPlease allow to weeks for delivery
We apologize for the inconvenience.A full refund of $for the order that we received November 19, will be sent to your address Please allow to weeks for delivery.We also have an order on file that was received from the agency below on September 22, [redacted] *** [redacted] You will need to contact the agency to request a refund for that order
Initial Business Response / [redacted] (1000, 6, 2015/10/08) */ Contact Name and Title: S [redacted] Special Srvcs Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @cds-global.com We sincerely apologize for any inconvenience Mr [redacted] has experienced regarding his subscription to Ebony Our records show we processed a replacement refund on September 24, for the refund he did not receiveMr [redacted] should allow two to three weeks for delivery Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted the response of a refund that I had requested
Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ We apologize for the inconvenienceThe subscription is paid through the November issueA replacement of the May issue was sent on June 6, A refund in the amount of $will be mailed to your addressPlease allow to weeks for delivery Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) As per response July 1st " We apologize for the inconvenienceThe subscription is paid through the November issueA replacement of the May issue was sent on June 6, A refund in the amount of $will be mailed to your addressPlease allow to weeks for delivery." How did Ebony come up with that amount to pay me back when I asked for a full refundStill not explaining to me why they are not mailing out the magazines to me each month since it was never a problem before until the summer of No one is looking into this to find out why this happenedPaying me $is not satisfactory and not acceptable Final Business Response / [redacted] (4000, 9, 2015/07/08) */ Contact Name and Title: [redacted] -Special Srvcs Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @cds-global.com We sincerely apologize for Ms [redacted] inconvenience The issues subscription was placed November 2, The issues were being sent to the address below: [redacted] ST N [redacted] As requested, a refund was processed on July 1, The subscription was extended for the issues that MsWilliams missedThe refund was figured by deducting the cost of the issues already mailed from the price she paidThe refund of $was correct for the issues remaining on her subscription Final Consumer Response / [redacted] (4200, 11, 2015/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again not sure how they came up with the amtI still would like the full amount paidWhat will happen to my subscription?
Initial Business Response / [redacted] (1000, 8, 2015/09/02) */ We apologize for the inconvenienceOur records show the order was received from the agency belowThe agency has cancelled the order The September issue is the last issue that you will receive [redacted] *** [redacted] St [redacted] XXXXX XXX-XXX-XXXX
A full refund for $is being processedMr [redacted] will need to allow two to three weeks to receive his refund check
Complaint: [redacted] I am rejecting this response because:This company has responded to me in the past that copies would in fact be mailed to me How can they print copies to sell on newsstands but can not mail subscriber copies They keep changing their story as to when subscriber copies will be forthcoming Why were subscribers not notified with this new contained in the response to my complaint? I do not believe they will extend any subscriptions and mail future copies Why are they still soliciting new subscriptions This is fraud Sincerely, [redacted]
We apologize for the inconvenience.The subscription is active and started with the October issue and will expire with the August issue.Mr*** should have received the December/January issue by March 1, 2016, the February issue by March 15, 2016, and he should receive the
March issue by April 30, I have extended, and the subscription will now expire with the November issue
Initial Business Response /* (1000, 5, 2015/10/13) */
Contact Name and Title: ** *** Srvcs
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cds-global.com
We apologize for any inconvenience Mr*** has experienced regarding a subscription to *** Magazine
Our records show we
received an order for Mr*** from the agency below on July 2, As requested, we cancelled delivery on August 5, The September issue was the last issue deliveredAny further information regarding the order, or any refund requests, will need to be sent to the agency as we do not have access to their records
Please contact:
***
PO Box ***
*** ** XXXXX
XXX-XXX-XXXX
We apologize for the inconvenience you are experiencing. We have extended the subscription for an additional issue. The new expire date is November
Complaint: ***
I am rejecting this response because: I asked for a refund of my remaining money for the issues I didn't receive or for my issues to be deliveredThe response from *** did not indicate when they will be able to deliver my issues, so I would like a refund of my money.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I want my full refund nothing else is acceptable
Sincerely,
*** ***
We apologize for any inconvenience Ms*** has experienced regarding a subscription to ***.Recently, we have had problems with the timeliness of subscribers receiving their issues of ***We remain committed to ensuring that all subscribers receive all of their issues.The subscription will
start with the March issue.The March issue should be delivered no later than May 31, 2016.The April/May issue should be delivered no later than June 30, 2016.We have extended the subscription three issues to compensate for the inconvenience Ms*** has experienced.We hope that excellent service from now on will compensate for any inconvenience Ms*** has experienced
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** this resolution is only satisfactory if efforts are being made to get the current (April) issue out to me immediately, which I expect to receive within 1-weeksAs of April 6, I still have received nothing
We apologize for any inconvenience Ms*** has experienced regarding a subscription to Ebony.We received the subscription request from the agency below on August 26, 2015.National Publishers ExchangeBryant Dairy Rd, Suite 150Largo, FL
800-890- We have cancelled deliveryThe January issue will be the last issue Ms*** will receiveAny further information regarding the order, or to request a refund, will need to be sent to the agency as we do not have access to their records
Initial Business Response /* (1000, 5, 2015/09/02) */
We apologize for the inconvenienceThe order came to us from the agency belowYou must contact the agency to see why they received a subscription, as we do not have access to their recordsI have suspended deliveryThe October issue
will be the last issue you will receive
Priority One Clearing Service
N.ECleveland St
Clearwater, FL
727-443-
Initial Business Response /* (1000, 5, 2015/08/03) */
The subscription was received from the agency below on June 30, 2015:
PRIORITY ONE CLEARING SERVICE
N.ECLEVELAND ST
CLEARWATER State:FL 727-443-
I have cancelled deliveryThe
September issue will be the last issue she will receive
We apologize for the inconvenienceYou will not be charged for the subscription
We apologize for the inconvenience.You will receive your missing issues and the subscription has been cancelled. A refund in the amount of $will be sent to you. Please allow to weeks for delivery