Dear Revdex.com Customer Relations Advocate: Please be aware that *** Media Operations, LLC (“EMO”) is in receipt of your correspondence regarding the subscribers whose reference numbers are listed aboveAs you may know, the publishing industry has been undergoing many changes over the past several
yearsEMO acquired *** Magazine in the midst of these changes a little over a year agoWhile EMO has had some successes during this period, it has faced many challengesAs a result of these challenges, over past nine (9) months, regrettably, EMO has been unable to mail subscriber issuesOnce the business difficulties have been resolved, however, EMO fully intends on rectifying the situation with its subscribersSubscriptions will be extended by the number of issues that were not deliveredEMO apologizes for the inconvenience this matter has caused and appreciate its loyal customers’ patience as it works through this situationBest regards, *** Media Operations Management
Complaint: ***
I am rejecting this response because:This is unacceptableIf this big organization was having difficulties, why wasn't these loyal subscribers notified I have been a subscriber for over years and as a subscriber, I deserve better As I stated, I want a refund not an extension of magazines
Sincerely,
*** ***
We apologize for the inconvenience and have extended Ms***'s subscription by two issues.Our records show Ms*** subscription that we received June 3, 2014, was served from the August issue through the February issueThe order that we received on September 29, 2015, will be served
from the March issue through the December issue(continuous renewal)
Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: S*** Special Srvcs
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cds-global.com
We sincerely apologize for any inconvenience Ms*** has experienced regarding a subscription to Ebony Magazine
Our
records show we received Ms***'s subscription from the agency listed below on July 31,
National Publishers Exchange
Bryan Dairy Rd Suite
Largo, FL
800-890-
As requested, we cancelled delivery on August 31, The October issue will be the last issue Ms*** will receive
Any further information regarding the subscription must be sent to the agency as we do not have access to their records
Initial Business Response /* (1000, 5, 2015/09/23) */
I apologize for the inconvenience
I have cancelled delivery and removed from promotionsThe November issue will be the last issue that you will receive
The order was received from the agency below:
Priority One Clearing Service
NE Cleveland St
Clearwater, FL
727-443-
You must contact the agency to find out why they started the subscription or to inquire about a refund
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for removing my name and giving me the contact information of the other companyI will call them as well and ask to be removed from further services
Complaint: ***
I
am rejecting this response because: I was under the impression that I would receive the March issueThat particular issue is why I subscribed in the first place I spoke with a couple of people who receive *** magazine and they informed me that they received the issue for the month they submitted their subscriptionCan you please make this happen? I'd really appreciate it
Sincerely,
*** ***
WE apologize for the inconvenience.We received the subscription order on March 8, The subscription will start with the April/May issueThe April/May issue should be delivered by June 30, 2016.Ms***' subscription is extended for an additional issues
Initial Business Response /* (1000, 5, 2015/09/23) */
I apologize for the inconvenience
I have cancelled delivery and removed from promotionsThe November issue will be the last issue that you will receivePlease discard
The order was received from the agency below:
National
Publishers Exchange
Bryan Dairy Rd Suite
Largo, FL
800-890-
You must contact National Publishers Exchange to find out why they started a subscription or to inquire about a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Saundra Gordon***
Dear Revdex.com Customer Relations Advocate: Please be aware that *** Media Operations, LLC (“***”) is in receipt of your correspondence regarding the subscribers whose reference numbers are listed aboveAs you may know, the publishing industry has been undergoing many changes over the past several
years*** acquired *** Magazine in the midst of these changes a little over a year agoWhile *** has had some successes during this period, it has faced many challengesAs a result of these challenges, over past nine (9) months, regrettably, *** has been unable to mail subscriber issuesOnce the business difficulties have been resolved, however, *** fully intends on rectifying the situation with its subscribersSubscriptions will be extended by the number of issues that were not delivered*** apologizes for the inconvenience this matter has caused and appreciate its loyal customers’ patience as it works through this situationBest regards, *** Media Operations Management
Initial Business Response /* (1000, 8, 2015/04/29) */
We apologize for the inconvenience and delayWith the last issue of JET, your subscription value was $A refund in said amount will be mailed to your address
Initial Business Response /* (1000, 5, 2015/07/15) */
We apologize for the inconvenienceYour account is paid and active through the February issue
The late delivery date for the July issue is August 2, We allow until that date for all July issues to be delivered before
they are considered late or a missed issue
For your inconvenience, we have extended your subscription for an additional issues
Initial Business Response /* (1000, 8, 2015/05/12) */
Ebony is now published times per yearThe December/January issue and the March/April issue are combined issues
The February issue was delayed due to mailing issuesYou should have received your February issue no later than March
25,
I apologize for the delay and will mail the missing magazines to you directly (Feb, Mar/Apr, May)Please allow two weeks for delivery
Initial Business Response /* (1000, 5, 2015/10/08) */
We apologize for the inconvenience
Our records show we received an order from the agency listed below on July 31, I suspended delivery todayThe November issue will be the last issue Ms*** will receive
Any further
information regarding the order will need to be directed to the agency as we do not have access to their records
***
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/05/19) */
We apologize for the inconvenienceA refund in the amount of $will be sent to your addressPlease allow to weeks for delivery
We apologize for any inconvenience Ms*** has experienced regarding her subscription to ***.A full refund is being processedMs*** should allow three to four weeks for delivery
We sincerely apologize for any inconvenience Ms. [redacted] has experienced regarding her subscription to [redacted] Magazine.We have been experiencing delivery delays. We are extending Ms. [redacted] subscription for the issues that are being delivered late.The subscription will now expire with the August...
Complaint: [redacted]
I am rejecting this response because: I just received March last week. I have yet to receive and up to date issue. When will I receive an issue that is current.
Sincerely,
[redacted]
Dear Revdex.com Customer Relations Advocate: Please be aware that *** Media Operations, LLC (“EMO”) is in receipt of your correspondence regarding the subscribers whose reference numbers are listed aboveAs you may know, the publishing industry has been undergoing many changes over the past several
yearsEMO acquired *** Magazine in the midst of these changes a little over a year agoWhile EMO has had some successes during this period, it has faced many challengesAs a result of these challenges, over past nine (9) months, regrettably, EMO has been unable to mail subscriber issuesOnce the business difficulties have been resolved, however, EMO fully intends on rectifying the situation with its subscribersSubscriptions will be extended by the number of issues that were not deliveredEMO apologizes for the inconvenience this matter has caused and appreciate its loyal customers’ patience as it works through this situationBest regards, *** Media Operations Management
Complaint: ***
I am rejecting this response because:This is unacceptableIf this big organization was having difficulties, why wasn't these loyal subscribers notified I have been a subscriber for over years and as a subscriber, I deserve better As I stated, I want a refund not an extension of magazines
Sincerely,
*** ***
We apologize for the inconvenience and have extended Ms***'s subscription by two issues.Our records show Ms*** subscription that we received June 3, 2014, was served from the August issue through the February issueThe order that we received on September 29, 2015, will be served
from the March issue through the December issue(continuous renewal)
Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: S*** Special Srvcs
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cds-global.com
We sincerely apologize for any inconvenience Ms*** has experienced regarding a subscription to Ebony Magazine
Our
records show we received Ms***'s subscription from the agency listed below on July 31,
National Publishers Exchange
Bryan Dairy Rd Suite
Largo, FL
800-890-
As requested, we cancelled delivery on August 31, The October issue will be the last issue Ms*** will receive
Any further information regarding the subscription must be sent to the agency as we do not have access to their records
Initial Business Response /* (1000, 5, 2015/09/23) */
I apologize for the inconvenience
I have cancelled delivery and removed from promotionsThe November issue will be the last issue that you will receive
The order was received from the agency below:
Priority One Clearing Service
NE Cleveland St
Clearwater, FL
727-443-
You must contact the agency to find out why they started the subscription or to inquire about a refund
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for removing my name and giving me the contact information of the other companyI will call them as well and ask to be removed from further services
Complaint: ***
I
am rejecting this response because: I was under the impression that I would receive the March issueThat particular issue is why I subscribed in the first place I spoke with a couple of people who receive *** magazine and they informed me that they received the issue for the month they submitted their subscriptionCan you please make this happen? I'd really appreciate it
Sincerely,
*** ***
WE apologize for the inconvenience.We received the subscription order on March 8, The subscription will start with the April/May issueThe April/May issue should be delivered by June 30, 2016.Ms***' subscription is extended for an additional issues
As requested, a refund has been processed to the subscription donorThe January issue will be the last issue that MsGordon-*** will receive
Initial Business Response /* (1000, 5, 2015/09/23) */
I apologize for the inconvenience
I have cancelled delivery and removed from promotionsThe November issue will be the last issue that you will receivePlease discard
The order was received from the agency below:
National
Publishers Exchange
Bryan Dairy Rd Suite
Largo, FL
800-890-
You must contact National Publishers Exchange to find out why they started a subscription or to inquire about a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Saundra Gordon***
Dear Revdex.com Customer Relations Advocate: Please be aware that *** Media Operations, LLC (“***”) is in receipt of your correspondence regarding the subscribers whose reference numbers are listed aboveAs you may know, the publishing industry has been undergoing many changes over the past several
years*** acquired *** Magazine in the midst of these changes a little over a year agoWhile *** has had some successes during this period, it has faced many challengesAs a result of these challenges, over past nine (9) months, regrettably, *** has been unable to mail subscriber issuesOnce the business difficulties have been resolved, however, *** fully intends on rectifying the situation with its subscribersSubscriptions will be extended by the number of issues that were not delivered*** apologizes for the inconvenience this matter has caused and appreciate its loyal customers’ patience as it works through this situationBest regards, *** Media Operations Management
Initial Business Response /* (1000, 8, 2015/04/29) */
We apologize for the inconvenience and delayWith the last issue of JET, your subscription value was $A refund in said amount will be mailed to your address
Initial Business Response /* (1000, 5, 2015/07/15) */
We apologize for the inconvenienceYour account is paid and active through the February issue
The late delivery date for the July issue is August 2, We allow until that date for all July issues to be delivered before
they are considered late or a missed issue
For your inconvenience, we have extended your subscription for an additional issues
Initial Business Response /* (1000, 8, 2015/05/12) */
Ebony is now published times per yearThe December/January issue and the March/April issue are combined issues
The February issue was delayed due to mailing issuesYou should have received your February issue no later than March
25,
I apologize for the delay and will mail the missing magazines to you directly (Feb, Mar/Apr, May)Please allow two weeks for delivery
Initial Business Response /* (1000, 5, 2015/10/08) */
We apologize for the inconvenience
Our records show we received an order from the agency listed below on July 31, I suspended delivery todayThe November issue will be the last issue Ms*** will receive
Any further
information regarding the order will need to be directed to the agency as we do not have access to their records
***
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/05/19) */
We apologize for the inconvenienceA refund in the amount of $will be sent to your addressPlease allow to weeks for delivery
We apologize for any inconvenience Ms*** has experienced regarding her subscription to ***.A full refund is being processedMs*** should allow three to four weeks for delivery
We sincerely apologize for any inconvenience Ms. [redacted] has experienced regarding her subscription to [redacted] Magazine.We have been experiencing delivery delays. We are extending Ms. [redacted] subscription for the issues that are being delivered late.The subscription will now expire with the August...
2016 issue.
Complaint: [redacted]
I am rejecting this response because: I just received March last week. I have yet to receive and up to date issue. When will I receive an issue that is current.
Sincerely,
[redacted]