Johnson Publishing Company, LLC

Initial Business Response /* (1000, 5, 2015/08/03) */
The subscription was received from the agency below on June 12, 2015:
NATIONAL PUBLISHERS EXCHANGE
[redacted] RD, SUITE [redacted] State: ** XXXXX
XXX-XXX-XXXX
I have cancelled delivery. The September...

2015 issue will be the last issue Ms. [redacted] will receive.
We apologize for the inconvenience. You will not be charged for the subscription.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this business's response to my problem and appreciate their willingness to cancel this subscription and not charge me. I am still a little curious as to how this subscription was ordered without my authorization.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10985848, and find that this resolution is satisfactory to me.
Sincerely,
Lana [redacted]

We sincerely apologize for any inconvenience Ms. [redacted] has experienced regarding [redacted] Magazine.Our records show the orders for Ms. [redacted] were received from 2 third party agencies.  Any refund requests will need to be directed to them as we do not have access to their records. Please...

contact:[redacted]East Builing[redacted]
[redacted]
[redacted]
[redacted]and [redacted].comSuite 500230 W Huron StChicago, IL 60654[redacted]Please let us know if we can be of further assistance.

We apologize for the inconvenience.Our records show the subscription was cancelled and the Ms. [redacted] was refunded $12.77 on March 11, 2015. I have had another refund processed since it has been over a year and they did not receive the refund. Please allow 3 to 4 weeks for delivery.

We apologize for the inconvenience.The remaining value of your subscription is $11.95.  A refund will be issued to you.Please allow 2 to 3 weeks for processing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I apologize for the inconvenience.The order came to us from the agency below on July 24, 2015:National Publishers Exchange8285 Bryan Dairy Rd-Suite 150Largo, FL...

33777800-890-8180                               �...⇄ We cancelled delivery on October 2, 2015. The November 2015 issue will be the last issue you will receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We apologize for the inconvenience.Ms. [redacted] should have received the December/January 2016 issue by March 1, 2016 and the February 2016 issue by March 15, 2016.I have re-sent the February 2016 issue. There are no longer back issues of the December/January 2016 issue available.I have extended...

two issues.  The subscription will now expire with the September 2016 issue.

Initial Business Response /* (1000, 6, 2015/08/20) */
We apologize for the inconvenience.
The order came to us from the agency below on July 2, 2015:
SUBDATAPRO
PO BOX 7456
LOVELAND State: CO
80537
877-737-6247
The...

subscription has been cancelled and you will not be charged. Please contact Sub Datapro for more information.

We apologize for the delay in delivery and have extended your subscription to September 2017. Should you have further issues please email us at:[redacted] Customer Service [redacted]@cdsfulfillment.com

We apologize for any inconvenience Ms. [redacted] has experienced.We have corrected our records to show 24 issues for $15.71. The subscription is paid through the May 2018 issue.

Complaint: [redacted]
I am rejecting this response because: It has been 8 months since I last received a magazine, this is the first I've heard about any of this, no one informed me about the transition within the [redacted] organization.  I don't want to wait any longer.  I would like a refund for the 8 months I didn't receive a magazine, and the 13 months that's paid for until Sept 21018. Sincerely,
[redacted]

We apologize for the inconvenience and the delay in delivery.I have extended your subscription by one issue for the delay.  Your new expire is the January 2019 issue.

We sincerely apologize for any inconvenience Ms. [redacted] has experienced regarding her subscription to [redacted].Ms. [redacted] subscription was extended for all missed issues and a refund was processed on November 7, 2015.We have now processed another refund check since Ms. [redacted] did not receive...

the first one. Ms. [redacted] should allow three to four weeks to receive the refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A full refund for $9.99 is being processed. Mr. [redacted] will need to allow two to three weeks to receive his refund check.

Initial Business Response /* (1000, 6, 2015/10/08) */
Contact Name and Title: S. [redacted] Special Srvcs
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cds-global.com
We sincerely apologize for any inconvenience Mr. [redacted] has experienced regarding his subscription to Ebony.
Our records show...

we processed a replacement refund on September 24, 2015 for the refund he did not receive. Mr. [redacted] should allow two to three weeks for delivery.
Initial Consumer Rebuttal /* (2000, 8, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted the response of a refund that I had requested.

Initial Business Response /* (1000, 5, 2015/08/13) */
We apologize for the inconvenience.
The subscription was received from the agency below to be served from the June 2015 issue through the May 2016 issue. Please contact the agency below for any further questions regarding the...

subscription.
The subscription has been cancelled.
SubdataPro
PO Box 7456
Loveland, CO 80537
877-737-6247
Initial Consumer Rebuttal /* (2000, 7, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We apologize for the inconvenience and are addressing the delay in delivery issues.Your subscription is paid through the October 2018 issue.  The December issue is a double issues (Dec/Jan), therefore there is no separate January 2016 issue. The late dates are still:December/January 2016...

issue is not considered late until 3/1/16.February 2016 issue is not considered late until 3/15/16.For your inconvenience, we will mail your missing issues to you.  Please allow up to 7 days for delivery.