We apologize for the inconvenience and are addressing the delay in delivery issues.Your subscription is paid through the October 2018 issue. The December issue is a double issues (Dec/Jan), therefore there is no separate January 2016 issue. The late dates are still:December/January 2016...
issue is not considered late until 3/1/16.February 2016 issue is not considered late until 3/15/16.For your inconvenience, we will mail your missing issues to you. Please allow up to 7 days for delivery.
Our Subscriber fulfillment house received an email from Ms. [redacted] this morning. They have extended for the October 2015 issues that she did not
receive.The November 2015 issues are not
considered late until December 29, 2015.We apologize for the inconvenience.
We apologize for the inconvenience.The subscription will start with the December 2015 issue. For your inconvenience, we will extend your subscription by two issues.
Initial Business Response /* (1000, 5, 2015/09/10) */
We apologize for the inconvenience. I have suspended delivery. The October 2015 issue will be the last issue that you receive. I have also removed her name from our promotional list.
The order was received from the agency below:
NATIONAL...
We apologize for the inconvenience.Our subscriber fulfillment house has processed a refund. Please allow 4 to 6 weeks for delivery.In addition, your current subscription will continue until your expire date at no charge. Your expire dated can be found on the label of your magazine.
Initial Business Response /* (1000, 5, 2015/07/28) */
The subscription was received from the agency below on June 19, 2015:
[redacted]
[redacted] RD
SUITE [redacted]
[redacted] ...
XXXXX
XXX-XXX-XXXX
I have suspended delivery. The September 2015 issue will be the last issue that Ms. [redacted] will receive. Any refund or further information regarding the subscription will need to be sent to National Publishers Exchange as we do not have access to their records.
I have removed Ms. [redacted]'s name from all promotions.
We apologize for the inconvenience.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If this reponse is from [redacted] then why do you not have access to their records? This is the name of your organization. In addition, I require proof that this will not affect my credit, or be reported to any credit bureaus or background review agencies. This is a fraudulent account and must be handled as such. Does law enforcement need to be contacted to resolve this?
Final Business Response /* (4000, 9, 2015/07/29) */
Contact Name and Title: S. [redacted] Srvcs
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cds-global.com
[redacted] is an outside agency. They sent us the order in Ms. [redacted]'s name. Unfortunately, all we can do is cancel delivery.
To compensate for Ms. [redacted]'s inconvenience, we will contact [redacted] and request a cancellation of the subscription.
We apologize for any inconvenience Ms. [redacted] has experienced regarding her subscription to [redacted].We have had problems with the timeliness of subscribers receiving their issues of [redacted]. We remain committed to ensuring that all subscribers receive all of their issues.The December/January 2016...
issue should have been delivered no later than March 1, 2016, The February 2016 issue should have been delivered no later than April 30, 2016.The March 2016 issue should be delivered no later than May 31, 2016.The April/May 2016 issue should be delivered no later than June 30, 2016.We are extending the subscription four issues to compensate Ms. [redacted] inconvenience.
We apologize for the inconvenience.A full refund of $10.00 for the order that we received November 19, 2015 will be sent to your address. Please allow 3 to 4 weeks for delivery.We also have an order on file that was received from the agency below on September 22, 2015.[redacted]...
[redacted]You will need to contact the agency to request a refund for that order.
Complaint: [redacted]
I am rejecting this response because:This company has responded to me in the past that copies would in fact be mailed to me. How can they print copies to sell on newsstands but can not mail subscriber copies. They keep changing their story as to when subscriber copies will be forthcoming. Why were subscribers not notified with this new contained in the response to my complaint? I do not believe they will extend any subscriptions and mail future copies. Why are they still soliciting new subscriptions. This is fraud.
Sincerely,
[redacted]
Initial Business Response /* (1000, 7, 2015/06/16) */
The account is active and Ms. [redacted] should be receiving her issues.
The late delivery date is July 19, 2015 for the June 2015 issue and August 2, 2015 for the July, 2015 issue.
Issues are mailed to our subscribers at approximately the...
same time that most issues are released at the newsstands. In addition, as a subscriber, you have the advantage of having the issue delivered to your door and of being guaranteed an issue without the disappointment of a newsstand sell-out.
We apologize for the inconvenience and have extended her subscription three issues.
Initial Consumer Rebuttal /* (3000, 15, 2015/06/30) */
I wanted my refund because I don't want to keep going through this every month.They finally sent my May issue in June I want my refund.
Final Consumer Response /* (3000, 16, 2015/06/30) */
I wanted my refund because I don't want to keep going through this every month.They finally sent my May issue in June I want my refund.
Final Business Response /* (4000, 18, 2015/06/30) */
We apologize for any inconvenience Ms [redacted] has experienced.
A refund has been processed for the remaining issues of her subscription. Ms. [redacted] should allow two to three weeks for delivery of her refund.
The subscription is a gift subscription from [redacted] to be served from the October 2014 issue through October 2017 issue. The subscription was extended one issue on January 29 , 2015. The expiration date was extended to November 2017. A refund in the amount of $18.75 is processing. ...
Please allow 3 to 4 weeks for delivery.We apologize for the inconvenience.
We apologize for the inconvenience.We received the subscription on November 25, 2016, and it started with the February 2016 issue. Because of the delivery delays, the late date for the February 2016 issue was March 15, 2016. I will extend for that issue.For the delay in delivery, we will...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/08) */
Contact Name and Title: S. [redacted]-Special Srvcs
Contact Phone: [redacted]
Contact Email: [redacted]
We apologize for any inconvenience Ms. [redacted] has experienced regarding a subscription to Ebony Magazine.
Unfortunately, we...
are not able to locate her subscription with the name and address provided. We will need the name and address as it appears on the mailing label or invoice. She may also send the account number that is listed above her name on the address label.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is exactly the name and address as it appears on the label. I don't have an account number because I never signed up with you people.
Final Business Response /* (4000, 9, 2015/07/09) */
We apologize for the inconvenience. The subscription is cancelled and you will not be charged. Please allow 2 to 3 weeks for processing.
Initial Business Response /* (1000, 5, 2015/09/16) */
Contact Name and Title: S. [redacted]-Special Srvcs
Contact Phone: [redacted]
Contact Email: [redacted]@cds-global.com
We apologize for any inconvenience Ms. [redacted] has experienced regarding her gift subscription to Bridgette [redacted].
Our...
records show a replacement copy of the August 2015 issue was sent on September 8, 2015. Ms. [redacted] should allow two to three weeks for delivery.
Ms. [redacted] should receive her September 2015 issue, no later than September 27, 2015.
Please let us know if we may be of further assistance.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I BRIDGETTE GEARO HAVE NOT RECEVICE A MAGAZINE AS OF NOW. IF I STILL HAVE PROBLEMS I WILL WRITE BACK TO Revdex.com. THIS IS THE SECOND TIME WITH EBONY THAT WE HAD A PROBLEM.
Initial Business Response /* (1000, 8, 2015/05/05) */
We apologize for the delay in delivery.
Your subscription has been extended by two additional issues.
Ebony is now published 11 times per year. The December/January issue and the March/April issue are combined issues.
The February...
issue was delayed due to mailing issues. You should have received your February 2015 issue no later than March 25, 2015.
Initial Consumer Rebuttal /* (2000, 10, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/03) */
We apologize for the delay and inconvenience. You will receive a refund in the amount of $15.39. Please allow 2 to 4 weeks for delivery.
In addition, you will receive [redacted] for free for an additional 6 months at no cost to you for being a...
loyal customer.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That Dollar amount is totally absorb, My subscription is thru 2021, I refuse this offer. How can you offer me free 6 months of [redacted] but you can't deliver the current issuses. You ignored where I spoke with the CEO Assistant, he said Issues would be sent to me. I'll go thru my check registry, because I'm owned more than that amount and show proof to what I've paid.
Final Business Response /* (4000, 9, 2015/06/08) */
Contact Name and Title: [redacted] Srvcs
Contact Phone: XXX-XXX-XXXX
Our records show when [redacted] Magazine ceased publication, the remaining issues were transferred to [redacted]
The amount transferred was $17.52 for 74 issues that were ordered through [redacted] The refund was figured by deducting the cost of the issues already mailed from the price Ms. [redacted] paid. The refund of $15.39 was correct for the issues remaining on the subscription.
Final Consumer Response /* (4200, 11, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I find it strange to rush and send a check, but not put forth an effort to get me a monthly magazine after being a 20 yr subscriber. It's sad that the Founders daughter is clueless to her company loyal customer base. Her Dad would be so disappointed . I won't accept the check, I'll check review my check register and pursue another angle. The company is descrating at every point, the makeup not kept in stores, fashion show obsolete, on to social media to discuss this issue.
We apologize for the inconvenience.We have cancelled delivery. The subscription came to us from the agency below:[redacted] The March 2016 issue will be the last issue you will receive.
Initial Business Response /* (1000, 5, 2015/07/01) */
We apologize for the inconvenience. The subscription is paid through the November 2016 issue. A replacement of the May 2015 issue was sent on June 6, 2015.
A refund in the amount of $11.48 will be mailed to your address. Please allow 2 to...
3 weeks for delivery.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As per response July 1st " We apologize for the inconvenience. The subscription is paid through the November 2016 issue. A replacement of the May 2015 issue was sent on June 6, 2015. A refund in the amount of $11.48 will be mailed to your address. Please allow 2 to 3 weeks for delivery." How did Ebony come up with that amount to pay me back when I asked for a full refund. Still not explaining to me why they are not mailing out the magazines to me each month since it was never a problem before until the summer of 2014. No one is looking into this to find out why this happened. Paying me $11.48 is not satisfactory and not acceptable.
Final Business Response /* (4000, 9, 2015/07/08) */
Contact Name and Title: [redacted]-Special Srvcs
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@cds-global.com
We sincerely apologize for Ms. [redacted] inconvenience.
The 47 issues subscription was placed November 2, 2010. The issues were being sent to the address below:
[redacted]
[redacted] ST N
[redacted]
As requested, a refund was processed on July 1, 2015. The subscription was extended for the issues that Ms. Williams missed. The refund was figured by deducting the cost of the issues already mailed from the price she paid. The refund of $11.61 was correct for the issues remaining on her subscription.
Final Consumer Response /* (4200, 11, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again not sure how they came up with the amt. I still would like the full amount paid. What will happen to my subscription?
We apologize for the inconvenience.Recently, we have had problems with the timeliness of subscribers receiving their issues of [redacted]. We remain committed to ensuring that all subscribers receive all of their issues. We expect this issue to be resolved within the next 30 days. We sincerely...
thank you for your commitment to the [redacted] team. We are also extending two issues to compensate for your inconvenience.I extended an additional two issues for your subscription which will now expire with the February 2019 issue.
We apologize for the inconvenience and are addressing the delay in delivery issues.Your subscription is paid through the October 2018 issue. The December issue is a double issues (Dec/Jan), therefore there is no separate January 2016 issue. The late dates are still:December/January 2016...
issue is not considered late until 3/1/16.February 2016 issue is not considered late until 3/15/16.For your inconvenience, we will mail your missing issues to you. Please allow up to 7 days for delivery.
Our Subscriber fulfillment house received an email from Ms. [redacted] this morning. They have extended for the October 2015 issues that she did not
receive.The November 2015 issues are not
considered late until December 29, 2015.We apologize for the inconvenience.
We apologize for the inconvenience.The subscription will start with the December 2015 issue. For your inconvenience, we will extend your subscription by two issues.
Initial Business Response /* (1000, 5, 2015/09/10) */
We apologize for the inconvenience. I have suspended delivery. The October 2015 issue will be the last issue that you receive. I have also removed her name from our promotional list.
The order was received from the agency below:
NATIONAL...
PUBLISHERS EXCHANGE
8285 BRYAN DAIRY RD
SUITE 150
LARGO State: FL
33777
800-890-8180
We apologize for the inconvenience.Our subscriber fulfillment house has processed a refund. Please allow 4 to 6 weeks for delivery.In addition, your current subscription will continue until your expire date at no charge. Your expire dated can be found on the label of your magazine.
Initial Business Response /* (1000, 5, 2015/07/28) */
The subscription was received from the agency below on June 19, 2015:
[redacted]
[redacted] RD
SUITE [redacted]
[redacted] ...
XXXXX
XXX-XXX-XXXX
I have suspended delivery. The September 2015 issue will be the last issue that Ms. [redacted] will receive. Any refund or further information regarding the subscription will need to be sent to National Publishers Exchange as we do not have access to their records.
I have removed Ms. [redacted]'s name from all promotions.
We apologize for the inconvenience.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If this reponse is from [redacted] then why do you not have access to their records? This is the name of your organization. In addition, I require proof that this will not affect my credit, or be reported to any credit bureaus or background review agencies. This is a fraudulent account and must be handled as such. Does law enforcement need to be contacted to resolve this?
Final Business Response /* (4000, 9, 2015/07/29) */
Contact Name and Title: S. [redacted] Srvcs
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cds-global.com
[redacted] is an outside agency. They sent us the order in Ms. [redacted]'s name. Unfortunately, all we can do is cancel delivery.
To compensate for Ms. [redacted]'s inconvenience, we will contact [redacted] and request a cancellation of the subscription.
We apologize for any inconvenience Ms. [redacted] has experienced regarding her subscription to [redacted].We have had problems with the timeliness of subscribers receiving their issues of [redacted]. We remain committed to ensuring that all subscribers receive all of their issues.The December/January 2016...
issue should have been delivered no later than March 1, 2016, The February 2016 issue should have been delivered no later than April 30, 2016.The March 2016 issue should be delivered no later than May 31, 2016.The April/May 2016 issue should be delivered no later than June 30, 2016.We are extending the subscription four issues to compensate Ms. [redacted] inconvenience.
We apologize for the inconvenience.A full refund of $10.00 for the order that we received November 19, 2015 will be sent to your address. Please allow 3 to 4 weeks for delivery.We also have an order on file that was received from the agency below on September 22, 2015.[redacted]...
[redacted]You will need to contact the agency to request a refund for that order.
Complaint: [redacted]
I am rejecting this response because:This company has responded to me in the past that copies would in fact be mailed to me. How can they print copies to sell on newsstands but can not mail subscriber copies. They keep changing their story as to when subscriber copies will be forthcoming. Why were subscribers not notified with this new contained in the response to my complaint? I do not believe they will extend any subscriptions and mail future copies. Why are they still soliciting new subscriptions. This is fraud.
Sincerely,
[redacted]
Initial Business Response /* (1000, 7, 2015/06/16) */
The account is active and Ms. [redacted] should be receiving her issues.
The late delivery date is July 19, 2015 for the June 2015 issue and August 2, 2015 for the July, 2015 issue.
Issues are mailed to our subscribers at approximately the...
same time that most issues are released at the newsstands. In addition, as a subscriber, you have the advantage of having the issue delivered to your door and of being guaranteed an issue without the disappointment of a newsstand sell-out.
We apologize for the inconvenience and have extended her subscription three issues.
Initial Consumer Rebuttal /* (3000, 15, 2015/06/30) */
I wanted my refund because I don't want to keep going through this every month.They finally sent my May issue in June I want my refund.
Final Consumer Response /* (3000, 16, 2015/06/30) */
I wanted my refund because I don't want to keep going through this every month.They finally sent my May issue in June I want my refund.
Final Business Response /* (4000, 18, 2015/06/30) */
We apologize for any inconvenience Ms [redacted] has experienced.
A refund has been processed for the remaining issues of her subscription. Ms. [redacted] should allow two to three weeks for delivery of her refund.
The subscription is a gift subscription from [redacted] to be served from the October 2014 issue through October 2017 issue. The subscription was extended one issue on January 29 , 2015. The expiration date was extended to November 2017. A refund in the amount of $18.75 is processing. ...
Please allow 3 to 4 weeks for delivery.We apologize for the inconvenience.
We apologize for the inconvenience.We received the subscription on November 25, 2016, and it started with the February 2016 issue. Because of the delivery delays, the late date for the February 2016 issue was March 15, 2016. I will extend for that issue.For the delay in delivery, we will...
extend your sub for 2 issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/08) */
Contact Name and Title: S. [redacted]-Special Srvcs
Contact Phone: [redacted]
Contact Email: [redacted]
We apologize for any inconvenience Ms. [redacted] has experienced regarding a subscription to Ebony Magazine.
Unfortunately, we...
are not able to locate her subscription with the name and address provided. We will need the name and address as it appears on the mailing label or invoice. She may also send the account number that is listed above her name on the address label.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is exactly the name and address as it appears on the label. I don't have an account number because I never signed up with you people.
Final Business Response /* (4000, 9, 2015/07/09) */
We apologize for the inconvenience. The subscription is cancelled and you will not be charged. Please allow 2 to 3 weeks for processing.
Initial Business Response /* (1000, 5, 2015/09/16) */
Contact Name and Title: S. [redacted]-Special Srvcs
Contact Phone: [redacted]
Contact Email: [redacted]@cds-global.com
We apologize for any inconvenience Ms. [redacted] has experienced regarding her gift subscription to Bridgette [redacted].
Our...
records show a replacement copy of the August 2015 issue was sent on September 8, 2015. Ms. [redacted] should allow two to three weeks for delivery.
Ms. [redacted] should receive her September 2015 issue, no later than September 27, 2015.
Please let us know if we may be of further assistance.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I BRIDGETTE GEARO HAVE NOT RECEVICE A MAGAZINE AS OF NOW. IF I STILL HAVE PROBLEMS I WILL WRITE BACK TO Revdex.com. THIS IS THE SECOND TIME WITH EBONY THAT WE HAD A PROBLEM.
Initial Business Response /* (1000, 8, 2015/05/05) */
We apologize for the delay in delivery.
Your subscription has been extended by two additional issues.
Ebony is now published 11 times per year. The December/January issue and the March/April issue are combined issues.
The February...
issue was delayed due to mailing issues. You should have received your February 2015 issue no later than March 25, 2015.
Initial Consumer Rebuttal /* (2000, 10, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/03) */
We apologize for the delay and inconvenience. You will receive a refund in the amount of $15.39. Please allow 2 to 4 weeks for delivery.
In addition, you will receive [redacted] for free for an additional 6 months at no cost to you for being a...
loyal customer.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That Dollar amount is totally absorb, My subscription is thru 2021, I refuse this offer. How can you offer me free 6 months of [redacted] but you can't deliver the current issuses. You ignored where I spoke with the CEO Assistant, he said Issues would be sent to me. I'll go thru my check registry, because I'm owned more than that amount and show proof to what I've paid.
Final Business Response /* (4000, 9, 2015/06/08) */
Contact Name and Title: [redacted] Srvcs
Contact Phone: XXX-XXX-XXXX
Our records show when [redacted] Magazine ceased publication, the remaining issues were transferred to [redacted]
The amount transferred was $17.52 for 74 issues that were ordered through [redacted] The refund was figured by deducting the cost of the issues already mailed from the price Ms. [redacted] paid. The refund of $15.39 was correct for the issues remaining on the subscription.
Final Consumer Response /* (4200, 11, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I find it strange to rush and send a check, but not put forth an effort to get me a monthly magazine after being a 20 yr subscriber. It's sad that the Founders daughter is clueless to her company loyal customer base. Her Dad would be so disappointed . I won't accept the check, I'll check review my check register and pursue another angle. The company is descrating at every point, the makeup not kept in stores, fashion show obsolete, on to social media to discuss this issue.
We apologize for the inconvenience.We have cancelled delivery. The subscription came to us from the agency below:[redacted] The March 2016 issue will be the last issue you will receive.
Initial Business Response /* (1000, 5, 2015/07/01) */
We apologize for the inconvenience. The subscription is paid through the November 2016 issue. A replacement of the May 2015 issue was sent on June 6, 2015.
A refund in the amount of $11.48 will be mailed to your address. Please allow 2 to...
3 weeks for delivery.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As per response July 1st " We apologize for the inconvenience. The subscription is paid through the November 2016 issue. A replacement of the May 2015 issue was sent on June 6, 2015. A refund in the amount of $11.48 will be mailed to your address. Please allow 2 to 3 weeks for delivery." How did Ebony come up with that amount to pay me back when I asked for a full refund. Still not explaining to me why they are not mailing out the magazines to me each month since it was never a problem before until the summer of 2014. No one is looking into this to find out why this happened. Paying me $11.48 is not satisfactory and not acceptable.
Final Business Response /* (4000, 9, 2015/07/08) */
Contact Name and Title: [redacted]-Special Srvcs
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@cds-global.com
We sincerely apologize for Ms. [redacted] inconvenience.
The 47 issues subscription was placed November 2, 2010. The issues were being sent to the address below:
[redacted]
[redacted] ST N
[redacted]
As requested, a refund was processed on July 1, 2015. The subscription was extended for the issues that Ms. Williams missed. The refund was figured by deducting the cost of the issues already mailed from the price she paid. The refund of $11.61 was correct for the issues remaining on her subscription.
Final Consumer Response /* (4200, 11, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again not sure how they came up with the amt. I still would like the full amount paid. What will happen to my subscription?
We apologize for the inconvenience.Recently, we have had problems with the timeliness of subscribers receiving their issues of [redacted]. We remain committed to ensuring that all subscribers receive all of their issues. We expect this issue to be resolved within the next 30 days. We sincerely...
thank you for your commitment to the [redacted] team. We are also extending two issues to compensate for your inconvenience.I extended an additional two issues for your subscription which will now expire with the February 2019 issue.